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Omni La Costa Resort & Spa Nestled among the beautiful coastal foothills of Carlsbad, CA, Omni La Costa Resort & Spa is a destination where timeless luxury meets modern wellness. Home to the award-winning Spa at La Costa, recognized among the nation’s best, the resort also features acclaimed restaurants showcasing fresh, coastal-inspired cuisine, championship golf and tennis, and a host of pools and experiences that celebrate the Southern California lifestyle. At Omni La Costa, our associates are the heart of the guest experience. We foster a culture rooted in respect, gratitude, and empowerment, offering comprehensive training, mentorship, and opportunities for growth. If you’re passionate about hospitality, Omni La Costa may be your perfect match. Vue Busser | Part Time Overview: The Dining Room Attendant is responsible for assisting servers in any way possible to ensure prompt and courteous service to all guests and members. Responsibilities: • Demonstration and ownership in any and all tasks needed to carry out Service Standards, constantly embracing ways to create guests for life. • Creative and Innovative nature that allows employee partners to successfully multi-task while serving multiple guest needs in an organized and efficient manner. • Awareness to all safety precautions and procedures to ensure a safe atmosphere for guests and employee partners. • Ensuring that products are fresh and of quality. • Clear all tables of dirty dishes, silverware, glassware and dirty linen. • Reset tables for new guests. • Responsible for transporting all necessary food items from the kitchen to the dining room as soon as possible while following all standards of service. • Clean and maintain a hygienic and organized work area • Ensuring that all closing duties are completed • Perform other tasks as needed or as directed. Qualifications: • Past experience preferred but not necessary. • Must be able to lift up to 20 pounds. • Must have the ability to stand/walk throughout the duration of the shift • Excellent communication & guest service skills. • Must have a strong attention to detail. • Available to work a flexible shift, including days, weekends and holidays. • TABC and Food Handler certification required. Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster is available using the following link: EEOC is the Law Poster. Omni Hotels & Resorts does not discriminate on the basis of any protected category with respect to the payment of wages. If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to: [email protected].
Omni La Costa Resort & Spa Nestled among the beautiful coastal foothills of Carlsbad, CA, Omni La Costa Resort & Spa is a destination where timeless luxury meets modern wellness. Home to the award-winning Spa at La Costa, recognized among the nation’s best, the resort also features acclaimed restaurants showcasing fresh, coastal-inspired cuisine, championship golf and tennis, and a host of pools and experiences that celebrate the Southern California lifestyle. At Omni La Costa, our associates are the heart of the guest experience. We foster a culture rooted in respect, gratitude, and empowerment, offering comprehensive training, mentorship, and opportunities for growth. If you’re passionate about hospitality, Omni La Costa may be your perfect match. Golf Cart Attendant | Full Time Overview: The Golf Cart Attendant is responsible for giving the highest level of service to our members and guests Responsibilities: • Greet every guest enthusiastically. • · Perform a variety of duties around the bag room, such as club cleaning and transferring clubs to various locations. • · Participate in daily communication stand-up meetings. • · Assist the coordination of outside services for golf tournaments. • · Ensure consistent presentation according to Omni Hotels standards. • · Assist with the protection of all assets including security of the guest's golf clubs and rental clubs. • · Responsible for providing continuous detailing and maintenance to the golf course equipment and facility (E.g. Golf carts, workstation, practice range, emptying trash receptacles, etc.). • · Fuel and clean golf cart fleet • · Organize cart barn • · Maintain the cleanliness of the Pro Shop drive and entrance • · Represent the resort in a professional manner Qualifications: • Familiar with playing golf and a working knowledge of the game. • · Must be able to work in all weather conditions. • · Must be available to work days, evenings, weekends, and holidays. • · Must be able to lift 60 pounds and stand for long periods of time. • · Must be able to safely operate golf carts. • · Must be able to work independently and as part of a team. Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster is available using the following link: EEOC is the Law Poster. Omni Hotels & Resorts does not discriminate on the basis of any protected category with respect to the payment of wages. If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to: [email protected].
Omni La Costa Resort & Spa Nestled among the beautiful coastal foothills of Carlsbad, CA, Omni La Costa Resort & Spa is a destination where timeless luxury meets modern wellness. Home to the award-winning Spa at La Costa, recognized among the nation’s best, the resort also features acclaimed restaurants showcasing fresh, coastal-inspired cuisine, championship golf and tennis, and a host of pools and experiences that celebrate the Southern California lifestyle. At Omni La Costa, our associates are the heart of the guest experience. We foster a culture rooted in respect, gratitude, and empowerment, offering comprehensive training, mentorship, and opportunities for growth. If you’re passionate about hospitality, Omni La Costa may be your perfect match. Vue Host | Part Time Overview: Responsible for delivering excellence in guest service by developing relationships with guests, providing personalized service, anticipating and delivering guests’ needs. The Host comprehends the restaurant operation and seats our guests with a friendly demeanor keeping their expectations and the needs of the operation in mind. Responsibilities: • Consistent maintenance and refinement of service standards. Ensures compliance with all hotel standards and local laws. • Ensure compliance with health, safety and sanitation awareness standards. Prepare daily for health department and Enclosure inspections. • Perform all necessary tasks for a host according to the standard operating procedure of the hotel including but not limited to answering phone, managing reservations and table assignments, greeting guest, seating guests, explaining restaurant concepts. • Perform all side work as assigned by management including but not limited organization of restaurant host stand and guest entrance, menu cleanliness. • Responsible to adhere to all proper trash procedures. • Must retain and maintain complete knowledge of all food and beverage menu items. • Report to management any need for housekeeping or maintenance of restaurant and restaurant equipment. • Responsible to maintain all furniture, fixtures and equipment to a high standard. Minimize breakage by demonstrating care when handling hotel assets and equipment. • Perform proper steps of service when seating guests. Responsible for ensuring high-quality table sets prior to seating tables. • Ensure positive guest service and respond positively to complaints, taking all appropriate actions to turn dissatisfied guests into return guests. • Respond to guests’ requests in an accurate and timely manner, creating a positive outcome that will result in a memorable experience. • Maintain knowledge of hotel offerings and local surroundings, i.e. nearby entertainment, theaters, etc. • Contribute to the restaurant sanitation operation and timing of service out of the kitchen and to the table. Ensures prompt delivery and quality control from point of departure to arrival. • Responsible to attend daily stand-up meeting to gather relevant information prior to service. • Contribute to the cleanliness and organization of all restaurant space, FOH & BOH. • Executes all necessary instructions on Restaurant Event Orders. • Encourages and builds mutual trust, respect and cooperation among co-workers. Treats co-workers fairly and equitably. • Maintain a professional, neat and organized appearance according to Omni Parker House standards. • Respond swiftly and effectively in any emergency or safety situations. Ensure a safe working and guest environment to reduce the risk of injury or accident. • Attend all required department trainings and meetings. • Perform any other duties required by leadership. Qualifications: • Candidate must have hands-on food and beverage knowledge and a comprehensive, working knowledge of the hospitality business. • A minimum of relevant host experience in a fine dining restaurant is strongly preferred. • Must be willing to work flexible hours as needed during busy times and high-profile events, including nights, weekends and holidays. • Highly developed customer service skills; possessing a friendly approachable demeanor and strong problem-solving abilities, with a keen eye for detail. • Proven ability to engage guests at all levels. Must be passionate about providing warm, engaging and personalized service. • Candidate must be able to work in a fast-paced environment and be able to handle multiple priorities. • Must possess the ability to handle stressful and busy hotel operations. Ability to always maintain a positive and professional demeanor and composure. • Must have the ability to report to work on time and when scheduled. • Must have the ability to stand and/or walk for extended periods of time. • Must meet standards of appearance and always maintain a high level of personal hygiene. • Clear, concise written and verbal communication skills. Candidate must be comfortable speaking to guests. Ability to clearly and pleasantly communicate both verbally and in writing in English with guests, management, and co-workers. • Computer literacy to include Payroll systems, Micros, POS systems • Serve Safe certified | Unexpired TIPs required Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster is available using the following link: EEOC is the Law Poster. Omni Hotels & Resorts does not discriminate on the basis of any protected category with respect to the payment of wages. If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to: [email protected].
Omni La Costa Resort & Spa Nestled among the beautiful coastal foothills of Carlsbad, CA, Omni La Costa Resort & Spa is a destination where timeless luxury meets modern wellness. Home to the award-winning Spa at La Costa, recognized among the nation’s best, the resort also features acclaimed restaurants showcasing fresh, coastal-inspired cuisine, championship golf and tennis, and a host of pools and experiences that celebrate the Southern California lifestyle. At Omni La Costa, our associates are the heart of the guest experience. We foster a culture rooted in respect, gratitude, and empowerment, offering comprehensive training, mentorship, and opportunities for growth. If you’re passionate about hospitality, Omni La Costa may be your perfect match. Loss Prevention Manager Overview: The Loss Prevention Manager will ensure the routines and tasks of each Loss Prevention shift are properly completed in accordance with Omni standards. Responsibilities: Ensures that all Security personnel functions are being properly completed by the Security Department. Assist with and oversee the safe and secure operation of the Hotel, Golf Courses, and The District area of the Resort Ensures that shift personnel are properly assigned at all times. Responsible for disciplining Security personnel in conjunction with the Director/Assistant Director of Security. Reviews all reports completed by Security officers to ensure accuracy and timely submission. Maintains a good relationship with all departments within the hotel and ensures that efficient service is available at all times. Reports all observed hotel property deficiencies and safety hazards. Ensures that a thorough and complete investigation and report is made on incidents, (e.g., losses, thefts, and accidents and acts of violence) incurred by guests and associates. Responsible for coordinating guest room surveillance in conjunction with the Director/Assistant Director of Security. Ensures that all phases of the key control program are maintained, and any discrepancies noted are investigated thoroughly and reported to the Director/Assistant Director of Security. Ensures that all Security equipment (i.e., uniforms, walkie-talkies, cameras, etc.) is kept clean and in good working condition. Monitors all traffic in the lobby area and restaurant, restrooms, garage area, and room service area to control non-guest (i.e., drunks, prostitutes, vagrants, etc.) Reports all associates using unauthorized Hotel entrance/exits when reporting for work or leaving for the day to the Director of Security. Responsible for coordinating the hiring and termination of all Security personnel n conjunction with the Director/Assistant Director of Security. Qualifications: 2 plus years of previous Security/Loss Prevention Management experience in hotel setting High School Degree or Equivalent; Some College preferred Exceptional people skills preferred Must be detail oriented, have excellent communication skills, and the ability to perform professionally under high levels of stress. Computer skills required Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster is available using the following link: EEOC is the Law Poster. Omni Hotels & Resorts does not discriminate on the basis of any protected category with respect to the payment of wages. If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to: [email protected].
POSITION PURPOSE Prepare and service beverages for servers and guests in a speedy, efficient, friendly, and professional manner. ESSENTIAL FUNCTIONS Prepare drinks for the customers and servers, ensure that the proper materials and supplies are on hand, and talk to guests. Ensure that minors and intoxicated persons are not served alcoholic beverages. Act as the cashier for the servers when necessary. Maintain the cleanliness of the bar area through disposing of all waste, clearing and cleaning all glassware, and wiping down bar and preparation areas. Provide opening and closing inventory of spirits. Other: Regular attendance in conformance with the standards, which may be established from time to time, is essential to the successful performance of this position. Employees with irregular attendance will be subject to disciplinary action, up to and including termination of employment. Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel. In addition, attendance at all scheduled training sessions and meetings is required. Upon employment, all employees are required to fully comply with Westin/Solea Carlsbad Resort & Spa rules and regulations for the safe and effective operation of the hotel’s facilities. Employees who violate hotel rules and regulations will be subject to disciplinary action, up to and including termination of employment. SUPPORTIVE FUNCTIONS In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the manager based upon the particular requirements of the hotel: Assist servers, other bartenders, and barporters when necessary. Participate in the deep cleaning of the outlet. SPECIFIC JOB KNOWLEDGE, SKILLS AND ABILITIES Must be able to speak, read, write and understand the primary language(s) used in the workplace. Must be able to read and write to facilitate the communication process. Requires good communication skills, both verbal and written. Must possess basic computational ability. Must possess basic computer skills. Must have knowledge of and be able to operate all equipment related to the outlet, including, but not limited to, coffee maker and cash terminal. Must have a strong knowledge of drink preparation and applicable health standards. Knowledge of federal, state and local laws, ordinances and regulations and Starwood policy regarding serving alcohol to minors and intoxicated patrons. The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of knowledge, skills, and abilities: Physical Demands Most work tasks are performed indoors. Temperature is moderate and controlled by hotel environmental systems; however, must be able to work in extreme temperatures like freezers (-10°F) and kitchens (+110°F), possibly for one hour or more. Must be able to stand and exert well-paced mobility for up to 4 hours in length. Must be able to exert well-paced ability to maneuver between functions occurring simultaneously. May be required to lift trays of food or food items weighing up to 30 lbs. Must have the ability to bend, squat and lift 40 lbs. on a regular and continuing basis and occasionally lift up to 75 lbs. Must be able to push and pull carts and equipment weighing up to 250 lbs. occasionally. Must be able to exert well-paced ability in limited space. Must be able to bend, stoop, squat and stretch to fulfill cleaning tasks. Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity. Talking and hearing occur continuously in the process of communicating with guests, supervisors and other employees. Vision occurs continuously with the most common visual functions being those of near vision and depth perception. Requires manual dexterity to use and operate all necessary equipment, including, but not limited to, cutlery used in the cutting of fruit. QUALIFICATION STANDARDS Education High school or equivalent education required. Experience One year high volume bar experience required. Customer service experience required. Licenses or Certificates Must be minimum age to serve alcohol. Must have current food handler’s card. Must be TIPS certified. Grooming All employees must maintain a neat, clean and well-groomed appearance per Westin/Solea Carlsbad’s standards. Attendance: Regular attendance in conformance with the standards, which may be established by Westin/Solea Carlsbad Resort & Spa from time to time, is essential to the successful performance of this position. Employees with irregular attendance / tardies will be subject to disciplinary action, up to and including termination of employment. Upon employment, all employees are required to fully comply with Westin/Solea Carlsbad Resort & Spa rules and regulations will be subject to disciplinary action, up to and including termination of employment. This job description is not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform from time to time. Ownership: This job opportunity for employment is being made available by Grand Pacific Hotel Services, L.P., the owner and the employer of all associates working at Westin/Solea Carlsbad Resort & Spa. Marriott International is not the owner or operator of Westin/Solea Carlsbad Resort & Spa. Marriott International is not the direct or indirect employer or joint employer of any associates working at Westin/Solea Carlsbad Resort & Spa. Marriott International does not control, govern or regulate any aspect of recruitment or employment at Westin/Solea Carlsbad Resort & Spa. Marriott International is not responsible for any aspect of your application, candidacy, or employment at the resort, nor shall Marriott International be liable for the data collection, use and privacy practices of the Westin/Solea Carlsbad Resort & Spa’s owner or operator.
Position Summary/ Objective: Under the direction of the Maintenance Supervisor and/or Manager, the Security Officer will be responsible for safeguarding guests, owners, visitors, associates and resort assets. Associate will work independently or in a team under little to no supervision. This position relies on good judgment to perform the functions of the job. Primary Essential Functions: All associates are obligated to support and uphold the values, expectations, policies, and procedures of Grand Pacific Resorts as outlined in the Employee Handbook. Perform protective and enforcement/patrol duties for the safety of guests and associates and the security of the property. Answer radio calls for assistance from guests and associates. Initiate and follow-up on investigations of incidents that occur on resort property. Patrol property for security and safety issues, and corrects or documents findings. Monitor and review CCTV video for compliance and safety issues. Trouble shoot and respond to fire alarms, intrusion alarms and other life safety alarms as needed. Assist in maintaining property parking program. Assist maintenance team with various handyman functions, as needed. Support resort departments and property safety and security programs as needed or directed. Assist department manager or security supervisor in maintenance of crisis management plans, safety programs, and other department initiatives. Responsible for the disposition and storage of lost and found items including follow up calls to guest regarding lost items. Maintain security equipment in operational state. Participate in the property electronic key accountability and audits. Assist in maintaining fleet vehicle program including servicing and condition of vehicles. Responsible for conducting all responsibilities in a professional and ethical manner. Responsible for maintaining a consistent, regular attendance record. Adhere to performance standards, company policies and procedures, as they relate to the department. Education, Skills & Experience: The ideal candidate for this opportunity must be an alert, brave, and proactive individual who consistently provides exemplary customer service to guests, owners, management and associates. 1+ year of security or law enforcement related background. Experience in patrol techniques and crisis management is preferred. High school diploma or equivalent education. Education and training in the Protective Services Field experience is highly preferred. Ability to work 3rd shift. State Guard card is preferred. Current CPR/AED certification is preferred. Must have a valid Driver's License. Must be able to communicate effectively with guests, supervisors and associates. Stay informed concerning emergency procedures, current projects, security issues, and location of emergency equipment. Strong customer focus and customer service skills. Experience in the hospitality industry (time share preferred). Ability to work well in a diverse team environment. Additional Eligibility Qualifications Required: Must be available to work various shifts including weekends and holidays. Must be able to successfully pass applicable auditions or skill testing, background check, physical examination and drug screening test. Ability to speak and understand the English language. Physical, Environmental & Other Requirements: Must be able to stand and/or walk for up to 8 hours. Must also be able to sit, stoop, kneel, crouch and crawl. Must frequently lift and/or move up to 10 pounds and occasionally required to lift and/or move up to 25 pounds. Clear vision (close, distant and depth perception) is needed for navigating office and all other buildings within the resort. EEO Statement: Grand Pacific Resorts provides equal employment opportunities (EEO) to all associates and applicants for all terms and conditions of employment, in every location in which the company has facilities, regardless of any basis protected by applicable federal, state or local law. Other Duties: Please note that this job description does not list all the duties of the job. You may be instructed by upper management to perform other tasks or functions. You will be evaluated in part based upon your performance of the tasks listed in this job description and your ability to commit to the Standards of Excellence. Management has the right to revise this job description at any time. The job description is not a contract for employment.
Omni La Costa Resort & Spa Nestled among the beautiful coastal foothills of Carlsbad, CA, Omni La Costa Resort & Spa is a destination where timeless luxury meets modern wellness. Home to the award-winning Spa at La Costa, recognized among the nation’s best, the resort also features acclaimed restaurants showcasing fresh, coastal-inspired cuisine, championship golf and tennis, and a host of pools and experiences that celebrate the Southern California lifestyle. At Omni La Costa, our associates are the heart of the guest experience. We foster a culture rooted in respect, gratitude, and empowerment, offering comprehensive training, mentorship, and opportunities for growth. If you’re passionate about hospitality, Omni La Costa may be your perfect match. Overview The IT Technician role will be responsible for supplying, installation/configuration, operation, and maintenance of systems hardware and software and related infrastructure. They will also ensure that system hardware, operating systems, software systems, and related procedures adhere to organizational values, enabling associates and vendors for success. Responsibilities • Provides technical support on all computer systems in the hotel. Installs computer hardware and software, maintaining the latest version of service packs. Ensures proper operation of IT equipment while troubleshooting hardware or software issues. • Ensure that IT systems and controls are in place to comply with corporate policy and procedures to maintain compliance with PCI standards and other Corporate IT standards • Remains abreast of changes in user, system software, and hardware requirements. • Troubleshoot network and system problems; Diagnose system problems, recommend, and implement solutions or draw upon other resources and/or vendors to resolve. • Provide onsite assistance with company-issued phones and liaison between Telecom Providers ensuring all phones are issued per company policy. • Troubleshoot basic telecommunications issues throughout the hotel, including guest rooms, and assist with telephone moves and changes. • Complete work assigned by the Omni Hotels & Resorts Service Desk on time; prioritize and escalate issues as needed. • Research and recommend innovatively, and where possible automated approaches for system administration tasks. Identify strategies that leverage our resources and provide economies of scale. Operations and Support • Perform daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems, and key processes. • Reviewing system and application logs and verifying completion of scheduled jobs such as backups. • Perform regular security monitoring to identify any possible intrusions. • Perform daily backup operations, ensuring all required file systems and system data are successfully backed up to the appropriate media. • Perform regular file archival and purge as necessary. • Provide Tier III/other support per request from various constituencies. Investigate and troubleshoot issues. • Repair and recover from hardware or software failures. Coordinate and communicate with impacted constituencies. Maintenance • Apply OS patches and upgrades regularly and upgrade administrative tools and utilities. • Configure / add new services as necessary. • Maintain operational, configuration, or other procedures. • Perform periodic performance reporting to support capacity planning. • Perform ongoing performance tuning, hardware upgrades, and resource optimization as required. • Configure CPU, memory, and disk partitions as required Qualifications • Previous hospitality, healthcare, or retail experience is preferred • Bachelor’s Degree in Computer Science OR minimum of 3 years of relevant IT experience • Preferred Experience: Opera PMS | Micros POS | Networking | Microsoft O365 • Knowledge in hardware troubleshooting, software installation, telephone, and voicemail system installation • Good verbal/written communication skills • Attention to detail and excellent organizational skills • This role may require coverage on one or both weekend days based on business needs, with corresponding days off scheduled during the workweek. • Responsibilities will require being on call and, at times, working off-hours due to critical system outages, upgrades, etc. More specifically, nights/holidays may be required based on the needs of the hotel/business. Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster is available using the following link: EEOC is the Law Poster. Omni Hotels & Resorts does not discriminate on the basis of any protected category with respect to the payment of wages. If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to: [email protected].
POSITION PURPOSE House Keeping Supervisor: Supervise the operation of the housekeeping staff promoting a safe environment and quality service to achieve maximum guest satisfaction, protection of assets and minimal expenses. Ensure the cleanliness and condition of the hotel guest rooms to ensure guest satisfaction. Quality will be measured via Hotel Guest Satisfaction Surveys (Cleanliness of Guest Rooms) and Quality Assurance Audit - LRA. Thorough daily inspections of the guest rooms to ensure brand standards are met. ESSENTIAL FUNCTIONS Supervise the housekeeping staff, providing open communication, training, coaching and counseling and providing performance feedback to ensure maximum efficiency. Supervise and inspect the cleaning of the guest rooms, turndown service, public areas and back of the house; ensure compliance with accident/loss prevention programs, SOPs and health/sanitation standards and regulations to achieve a high level of cleanliness and guest satisfaction Issue assignments to staff reviewing special request and areas of concentration to ensure a smooth flow of the housekeeping operation Issue supplies/goods to staff at the beginning of shift in order to control inventory and ensure proper supplies and available while controlling expenses Ensured VIPS and Marriott Bonvoy members rooms are ready and inspected by 1pm Ensure Daily show rooms are ready by noon Performed daily audits to ensured Sheraton quality standards are consistently met Assist Executive Housekeeper in scheduling and purchasing of guest room and hotel supplies as necessary. Supervise houseman to maintain cleanliness of glass doors and windows through the hotel Ensure cleanliness of all trash chute rooms by delegating daily assigned work to houseman Maintain cleanliness of Vending /Ice room Maintain cleanliness of hallways of Hotel and stairwells (Vacuum/carpet exaction) Maintain cleanliness of all hallway lamps, i.e., sconces and ceiling lamp Maintain cleanliness of elevators Maintain cleanliness of hallway telephone and furnish with supply Support Room Attendant by cleaning and stripping guest rooms Perform Guest Request throughout day ensuring open tickets and guest requests are completed/closed. Ensure work area is clean when finished Responsible for being knowledgeable about hotel groups and events and modifying staffing accordingly. Maintain at all times a neat and clean professional appearance Enforce hotel safety standards. Perform other duties and handle projects as assigned by Manager. Administer, Monitor and Follow all of the Safety and Sanitation Guidelines set forth by the CDC and GPR including but not limited to all of the COVID-19 State and County ordinances Must be able to work flexible schedules including weekends and holidays SPECIFIC JOB KNOWLEDGE, SKILLS AND ABILITIES The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of knowledge, skills, and abilities: Must be able to speak, read, write and understand the primary language(s) used in the workplace. Must be able to read and write to facilitate the communication process. Requires good communication skills, both verbal and written. Knowledgeable with carpet care and floor care Some experience with carpet and floor care equipment preferred Knowledgeable with cleaning chemicals and supply equipment SUPPORTIVE FUNCTIONS In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the manager based upon the particular requirements of the hotel: May be required to work any of the positions in the laundry. Perform cleaning tasks using standard hotel cleaning products as assigned. Physical Demands Most work tasks are performed indoors. Temperature is moderate and controlled by hotel environmental systems; however, must be able to work in extreme temperatures like laundry rooms (+110°F), possibly for one hour or more. Must be able to stand and exert well-paced mobility for up to 4 hours in length. Must be able to exert well-paced ability to maneuver between functions occurring simultaneously. Must be able to exert well-paced ability in limited space and to reach other departments of the hotel on a timely basis. Must be able to bend, squat and lift up to 75 lbs. on a regular and continuing basis. Must be able to push and pull carts and equipment weighing up to 250 lbs. on a regular and continuing basis. Must be able to bend, stoop, squat and stretch to fulfill cleaning tasks. Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity. Talking and hearing occur continuously in the process of communicating with guests, supervisors and other employees. Vision occurs continuously with the most common visual functions being those of near vision and depth perception. Requires manual dexterity to use and operate all necessary equipment. QUALIFICATION STANDARDS Education High school or equivalent education required. Experience Prior commercial housekeeping experience required. Prior hospitality experience preferred. Supervisory experience preferred. Licenses or Certificates Drivers License desired Attendance: Regular attendance in conformance with the standards, which may be established by Westin/Sheraton Carlsbad Resort & Spa from time to time, is essential to the successful performance of this position. Employees with irregular attendance / tardies will be subject to disciplinary action, up to and including termination of employment. Upon employment, all employees are required to fully comply with Westin/Sheraton Carlsbad Resort & Spa rules and regulations, non-compliance will be subject to disciplinary action, up to and including termination of employment. This job description is not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform from time to time. This job opportunity for employment is being made available by Grand Pacific Hotel Services, L.P., the owner and the employer of all associates working at Westin/Sheraton Carlsbad Resort & Spa. Marriott International is not the owner or operator of Westin/Sheraton Carlsbad Resort & Spa. Marriott International is not the direct or indirect employer or joint employer of any associates working at Westin/Sheraton Carlsbad Resort & Spa. Marriott International does not control, govern or regulate any aspect of recruitment or employment at Westin/Sheraton Carlsbad Resort & Spa. Marriott International is not responsible for any aspect of your application, candidacy, or employment at the resort, nor shall Marriott International be liable for the data collection, use and privacy practices of the Westin/Sheraton Carlsbad Resort & Spas owner or operator. ACKNOWLEDGEMENT I have carefully read and understand the contents of this job description. I understand the responsibilities, requirements and duties expected of me. I understand that this is not necessarily an exhaustive list of responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this list is intended to be an accurate reflection of the current job, Grand Pacific Hotel Services, L.P. reserves the right to revise the functions and duties of the job or to require that additional or different tasks be performed as directed by the Westin/Sheraton Carlsbad Resort & Spa. I understand that I may be required to work overtime, different shifts or hours outside the normally defined workday or workweek. I also understand that this job description does not constitute a contract of employment nor alter my status as an at-will associate. I have the right to terminate my employment at any time, with or without cause and with or without advance notice, and Westin/Sheraton Carlsbad Resort & Spa has a similar right. Nothing in this Handbook will limit the right to terminate at-will employment. No manager, supervisor or other associate of the Company has any authority to enter into an agreement for employment for any specified period of time or to make an agreement for employment other than at-will terms. Only the Co-Presidents of the Company have the authority to make any such agreement which must be in writing.
Job Summary Checks guests in and out of the hotel quickly, efficiently and courteously using the property management system, processes all payments according to established hotel policies and requirements, provides information and customer service to guests and visitors of the hotel, and runs end-of-day reports. Responsibilities Welcomes guests in a friendly, prompt and professional manner. Registers guests, issues room keys, provides information on hotel services and room location, and answers phones in prompt and courteous manner. Up-sells rooms whenever possible to maximize hotel revenue. Accurately processes all cash and credit card transactions in accordance with established procedures, including but not limited to posting all charges, completing cashier and other reports, preparing deposit, and counting/securing assign bank. Issues, controls and releases guest safe-deposit boxes. Communicates any outstanding guest requests or issues to management that may require additional monitoring or follow-up. Responds appropriately to guest complaints. Make appropriate service recovery gestures in order to ensure total guest satisfaction. Qualifications 1-2 years customer service experience. Ability to stand for 8 hours Basic knowledge of computers and software including ability to use e-mail, word processing, spreadsheet software and hotel management system. Benefits/Perks Excellent benefits include: Medical, dental, life, PTO, and 401k with company match for full-time associates We offer an excellent travel discount program. Opportunity to grow, we promote from within Excel Hotel Group is a fully integrated property ownership, management, and development company enjoying exciting growth. We believe that our family-driven culture is the backbone of our company.
Position Summary/ Objective: Under the direction of the Front Desk Manager and/or Director, the Front Desk Supervisor will be responsible for supervising the front desk operation of the resort, assisting with training of associates, providing guest and/or owner satisfaction, and maximizing revenue and occupancy in accordance with GPR standards. Associate will work independently or in a team under little to no supervision. This position relies on excellent judgment to perform the functions of the job. Primary Essential Functions: All associates are obligated to support and uphold the values, expectations, policies, and procedures of Grand Pacific Resorts as outlined in the Employee Handbook. Observe associates while they work to ensure proper owner/guest checking in and out of resort in a courteous, efficient and professional manner. Account for guest room inventory, cash handling, and other administrative responsibilities per policies and procedures. Perform front desk duties as necessary such as registration, check out and processing reservations for guests. Communicate closely with Housekeeping and Maintenance regarding discrepancies and quality of rooms division. Respond to and resolve guest requests and concerns in a timely and professional manner, and escalate matters to the Front Desk Manager and/or Director when applicable. Remain knowledgeable of hotel services and facilities, special promotions, daily activities, groups in house, and special requests. Maintain the enforcement of guidelines regarding health and safety policies and procedures. Remain knowledgeable of emergency procedures, current projects, reports on any damages or repairs needed. Exemplify the proper appearance of uniform and nametag usage. Assist with any additional tasks or special projects as assigned by the Front Desk Manager and/or Director. Responsible for conducting all responsibilities in a professional and ethical manner. Responsible for maintaining a consistent, regular attendance record. Adhere to performance standards, company policies and procedures, as they relate to the department. Education, Skills & Experience: The ideal candidate must be a detail oriented, thorough, and professional individual who consistently provides exemplary customer service to guests, owners, management and associates. At least one year of experience in a guest facing front office capacity. At least 6 months of supervisory/management experience, rooms management experience preferred. A degree or diploma in Hospitality Management or an equivalent combination of education and experience preferred. Customer- service focused, results driven, problem solving skills. Professional communication skills with guests, supervisors and associates. Ability to multi-task with a sense of urgency without compromising quality. Proficient in reading, writing, math, and computer (Microsoft Word, Excel) skills. Capable of providing on the job training. Experience in the hospitality industry (time share preferred). Ability to work well in a diverse team environment. Additional Eligibility Qualifications Required: Must be available to work various shifts including weekends and holidays. Must be able to successfully pass applicable auditions or skill testing, background check, physical examination and drug screening test. Ability to speak and understand the English language. Physical, Environmental & Other Requirements: Must be able to stand and/or walk for up to 8 hours. Must also be able to sit, stoop, kneel, crouch and crawl. Must frequently lift and/or move up to 10 pounds and occasionally required to lift and/or move up to 25 pounds. Clear vision (close, distant and depth perception) is needed for navigating office and all other buildings within the resort. EEO Statement: Grand Pacific Resorts provides equal employment opportunities (EEO) to all associates and applicants for all terms and conditions of employment, in every location in which the company has facilities, regardless of any basis protected by applicable federal, state or local law. Other Duties: Please note that this job description does not list all the duties of the job. You may be instructed by upper management to perform other tasks or functions. You will be evaluated in part based upon your performance of the tasks listed in this job description and your ability to commit to the Standards of Excellence. Management has the right to revise this job description at any time. The job description is not a contract for employment.
POSITION PURPOSE Clean guest rooms in accordance with established quality and performance standards to allow a sufficient quantity of vacant and clean guest rooms for sale. Self-Inspect clean guest rooms for sale. Clean occupied guest rooms. ESSENTIAL FUNCTIONS Clean and reset guest bedroom and bathroom areas according to established standards as follows: Sort, count, fold and carry linen Make beds Replenish supplies, i.e., amenities, drinking glasses, clean linen Lift and move furniture weighing no more than 20 lbs Sweep, scrub bathroom floor using broom and mops Clean rugs, carpets, upholstered furniture using vacuum cleaner and or proper chemicals Dusts furniture, equipment and fixtures Washes tile walls, tub, sink and toilets Polishes woodwork and metal work such as fixtures and metal fittings Cleans windows, door panels and sills Empties wastebaskets Replenishes bathroom supplies Organize and stock cleaning cart and organize linen closets on floors assigned. Complete accurately, and in a timely manner, any assigned paperwork. Clean hallway, restrooms, elevators, stairwells, locker rooms and other work areas All other duties as assigned by a manager or supervisor SUPPORTIVE FUNCTIONS In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the manager based upon the particular requirements of the hotel: Perform general cleaning tasks using standard hotel cleaning products to adhere to health standards. Perform other duties as requested, such as cleaning unexpected spills and executing special guest requests. Assist other housekeeping employees in maintaining clean and organized work area. Maintain at all times a neat and clean professional appearance Enforce hotel safety standards. Perform other duties and handle projects as assigned by Manager. Follow all of the Safety and Sanitation Guidelines set forth by the CDC and GPR including but not limited to all of the COVID-19 State and County ordinances Must be able to work flexible schedules including weekends and holidays SPECIFIC JOB KNOWLEDGE, SKILLS AND ABILITIES The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of knowledge, skills, and abilities: Must be able to speak, read, write and understand the primary language(s) used in the workplace. Must be able to read and write to facilitate the communication process. Requires good communication skills, both verbal and written. Knowledgeable with carpet care and floor care Some experience with carpet and floor care equipment preferred Knowledgeable with cleaning chemicals and supply equipment Physical Demands Work tasks are performed indoors and outdoors. Temperature is moderate and controlled by hotel environmental systems. Must be able to stand and exert well-paced mobility for up to 4 hours in length. Must be able to exert well-paced ability to maneuver between functions occurring simultaneously. Must be able to exert well-paced ability in limited space and to reach other departments of the hotel on a timely basis. Must be able to bend, squat and lift up to 75 lbs. on a regular and continuing basis. Must be able to push and pull carts and equipment weighing up to 250 lbs. on a regular and continuing basis. Must be able to bend, stoop, squat and stretch to fulfill cleaning tasks. Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity. Talking and hearing occur continuously in the process of communicating with guests, supervisors and other employees. Vision occurs continuously with the most common visual functions being those of near vision and depth perception. Requires manual dexterity to use and operate all necessary equipment. QUALIFICATION STANDARDS Education High school or equivalent education required. Experience Prior commercial housekeeping experience required. Prior hospitality experience preferred. Supervisory experience preferred. Licenses or Certificates Drivers License desired Attendance: Regular attendance in conformance with the standards, which may be established by Westin/Sheraton Carlsbad Resort & Spa from time to time, is essential to the successful performance of this position. Employees with irregular attendance / tardies will be subject to disciplinary action, up to and including termination of employment. Upon employment, all employees are required to fully comply with Westin/Sheraton Carlsbad Resort & Spa rules and regulations, non-compliance will be subject to disciplinary action, up to and including termination of employment. This job description is not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform from time to time. This job opportunity for employment is being made available by Grand Pacific Hotel Services, L.P., the owner and the employer of all associates working at Westin/Sheraton Carlsbad Resort & Spa. Marriott International is not the owner or operator of Westin/Sheraton Carlsbad Resort & Spa. Marriott International is not the direct or indirect employer or joint employer of any associates working at Westin/Sheraton Carlsbad Resort & Spa. Marriott International does not control, govern or regulate any aspect of recruitment or employment at Westin/Sheraton Carlsbad Resort & Spa. Marriott International is not responsible for any aspect of your application, candidacy, or employment at the resort, nor shall Marriott International be liable for the data collection, use and privacy practices of the Westin/Sheraton Carlsbad Resort & Spas owner or operator. ACKNOWLEDGEMENT I have carefully read and understand the contents of this job description. I understand the responsibilities, requirements and duties expected of me. I understand that this is not necessarily an exhaustive list of responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this list is intended to be an accurate reflection of the current job, Grand Pacific Hotel Services, L.P. reserves the right to revise the functions and duties of the job or to require that additional or different tasks be performed as directed by the Westin/Sheraton Carlsbad Resort & Spa. I understand that I may be required to work overtime, different shifts or hours outside the normally defined workday or workweek. I also understand that this job description does not constitute a contract of employment nor alter my status as an at-will associate. I have the right to terminate my employment at any time, with or without cause and with or without advance notice, and Westin/Sheraton Carlsbad Resort & Spa has a similar right. Nothing in this Handbook will limit the right to terminate at-will employment. No manager, supervisor or other associate of the Company has any authority to enter into an agreement for employment for any specified period of time or to make an agreement for employment other than at-will terms. Only the Co-Presidents of the Company have the authority to make any such agreement which must be in writing.
POSITION PURPOSE Provide a warm welcome and farewell experience for arriving and departing guests while overseeing valet and bell service standards. Assist guests with luggage, vehicle handling, directions, and property information, while supporting the valet and bell team through training, communication, brand standards awareness, and operational coordination to ensure efficient, safe, and guest-focused service. ESSENTIAL FUNCTIONS Greet all arriving and departing guests. Offer directions to conference attendees. Maintain standards of excellence in the escorting of guests to and from their rooms and assist with luggage. Inform guests of all accommodation features, property amenities, and promote hotel outlets. Safely operate all guest vehicles when parking and pulling vehicles on hotel property, including standard and automatic transmission vehicles as required. Obey all California traffic laws while operating vehicles. Ensure valet and bell team members adhere to established service standards, brand standards, and departmental operating procedures. Communicate site inspection needs and deliver on-site inspection support in coordination with hotel leadership and appropriate departments. Attend group resume meetings as assigned and communicate relevant group details, arrival patterns, service expectations, and operational updates to the valet and bell team. Manage valet lot usage based on business needs, including expanding or reducing designated valet parking areas as occupancy, events, and operational volume require. Train new valet and bell staff on guest service expectations, safety procedures, property standards, vehicle handling, luggage handling, and departmental processes. Support the development and communication of incentives or contests designed to improve team performance, guest service, productivity, and engagement. Maintain accurate shuttle and vehicle logs. Promote Brand Loyalty Program to guests upon arrival and recognize club members. Supervise luggage retrieval and ensure accuracy. Store guest baggage upon request and assist with the loading and unloading of baggage into and out of automobiles. Summon taxis upon request. Shuttle guests to Legoland and within five miles of the resort. Assist guests with boxes to conference center and all other requests that are considered services that promote the hotel in a guest’s perception but do not conflict with Hotel or Departmental standard operating procedures or are governed by state and federal laws. Complete tasks for the day including the maintenance and cleanliness of Valet Stand, Driveway and surrounding areas, Bell closet, Bell cart, Luggage Cart, Front Drive, and Lobby windows. Setup and refreshing of Lobby water and maintain lobby in its cleanliness and organization. Ensure uniforms are clean and pressed. Maintain stocks of supplies needed for department and order appropriately always keeping within budgeted amounts. Ensure parking signage for Twenty/20 Grill is displayed as scheduled. Attend all scheduled training, departmental and hotel meetings and activities, refer all questions or concerns to immediate supervisor or departmental manager, promote positive working environment for all associates, and follow all guidelines and procedures set forth in employee handbook. Other: Regular attendance in conformance with the standards, which may be established from time to time, is essential to the successful performance of this position. Employees with irregular attendance will be subject to disciplinary action, up to and including termination of employment. Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel. In addition, attendance at all scheduled training sessions and meetings is required. Upon employment, all employees are required to fully comply with Westin/Solea Carlsbad Resort & Spa rules and regulations for the safe and effective operation of the hotel’s facilities. Employees who violate hotel rules and regulations will be subject to disciplinary action, up to and including termination of employment. SUPPORTIVE FUNCTIONS In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the manager based upon the particular requirements of the hotel: Ascertain that all doors including rear doors are properly secured. Recommend to guests that all valuables be secured in trunk or safety deposit boxes provided at the front desk. Assist incoming and outgoing guests with getting baggage out of and into vehicles as requested. Assist with communicating daily operational updates, group information, and service reminders to valet and bell team members. Support ongoing team awareness of brand standards, service expectations, and guest arrival and departure needs. SPECIFIC JOB KNOWLEDGE, SKILLS AND ABILITIES The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of knowledge, skills, and abilities: Must be able to speak and understand the primary language(s) used in the workplace. Requires good verbal communication skills. Must have satisfactory driving record. The Company’s Driver’s Insurance requirements must be met, including: I. In order for a driver to be approved, the following criteria must be met: Maximum of 1 moving violation in the last three years in combination with one at fault 1 accident. Maximum of 2 moving violations in the last 3 years with no at fault accidents. Maximum of 2 at fault accidents in the last 3 years with no moving violations. No speeding over 80 miles per hour. All drivers must be licensed for at least 3 years. II. Any driver with any of the following in the last 3 years is unacceptable: Conviction for an alcohol and/or drug related driving offense Refusal to submit to a Blood Alcohol Content (BAC) Test Failure to stop/report an accident and leaving the scene of an accident as defined by State laws Conviction for homicide, manslaughter, or assault arising out of the use of a vehicle Suspension, revocation, or administrative restriction of driver’s license within the last three years Conviction for reckless or careless driving Racing Passing a stopped school bus Possession of a controlled substance Making a false accident report Three or more “Company Vehicle” physical damage claims in any twelve month period Speeding (10+MPH over posted speed limit) Conviction for attempting to elude a police officer. III. As respects to Drivers under 25 years old, the following guidelines apply: No drivers under 21 years’ old Drivers between the ages of 21 and 25 will be considered so long as: No driving of 15 passenger vans. Clean MVR Valid Driver’s License in effect for at least 3 years. Physical Demands Most work tasks are performed outdoors. There is no effective protection from weather. The worker is driving and getting in and out of vehicles most of the day. Must be able to stand or drive and exert well-paced mobility for up to 4 hours in length. Must be able to lift up to 60 lbs. on a regular and continuing basis. Must be able to push and pull carts and equipment weighing up to 250 lbs. frequently. Must be able to bend, stoop, squat and stretch to fulfill cleaning and luggage handling tasks. Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity. Talking and hearing occur continuously in the process of communicating with guests, supervisors and other employees. Vision occurs continuously with the most common visual functions being those of near and color vision and depth perception. Requires manual dexterity to use and operate all necessary equipment. Physical Demands Most work tasks are performed outdoors. There is no effective protection from weather. The worker is driving and getting in and out of vehicles most of the day. Must be able to stand or drive and exert well-paced mobility for up to 4 hours in length. Must be able to lift up to 60 lbs. on a regular and continuing basis. Must be able to push and pull carts and equipment weighing up to 250 lbs. frequently. Must be able to bend, stoop, squat and stretch to fulfill cleaning and luggage handling tasks. Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity. Talking and hearing occur continuously in the process of communicating with guests, supervisors and other employees. Vision occurs continuously with the most common visual functions being those of near and color vision and depth perception. Requires manual dexterity to use and operate all necessary equipment. QUALIFICATION STANDARDS Education & Experience 2-4 Years Prior Hotel Guest Services Experience Prior bell and/or valet experience required. Clean Driving Record Ability to operate all types of passenger vehicles (standard and automatic). Ability to operate stick shift/manual transmission vehicles. High School completion OR an equivalent level of education and experience. A minimum of 21 years of age Licenses or Certificates Not applicable Grooming All employees must maintain a neat, clean and well-groomed appearance per Westin/Solea Carlsbad’s standards. Attendance: Regular attendance in conformance with the standards, which may be established by Westin/Solea Carlsbad Resort & Spa from time to time, is essential to the successful performance of this position. Employees with irregular attendance / tardies will be subject to disciplinary action, up to and including termination of employment. Upon employment, all employees are required to fully comply with Westin/Solea Carlsbad Resort & Spa rules and regulations will be subject to disciplinary action, up to and including termination of employment. This job description is not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform from time to time. Ownership: This job opportunity for employment is being made available by Grand Pacific Hotel Services, L.P., the owner and the employer of all associates working at Westin/Solea Carlsbad Resort & Spa. Marriott International is not the owner or operator of Westin/Solea Carlsbad Resort & Spa. Marriott International is not the direct or indirect employer or joint employer of any associates working at Westin/Solea Carlsbad Resort & Spa. Marriott International does not control, govern or regulate any aspect of recruitment or employment at Westin/Solea Carlsbad Resort & Spa. Marriott International is not responsible for any aspect of your application, candidacy, or employment at the resort, nor shall Marriott International be liable for the data collection, use and privacy practices of the Westin/Solea Carlsbad Resort & Spa’s owner or operator. ACKNOWLEDGEMENT I have carefully read and understand the contents of this job description. I understand the responsibilities, requirements and duties expected of me. I understand that this is not necessarily an exhaustive list of responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this list is intended to be an accurate reflection of the current job, Grand Pacific Hotel Services, L.P. reserves the right to revise the functions and duties of the job or to require that additional or different tasks be performed as directed by the Westin/Solea Carlsbad Resort & Spa. I understand that I may be required to work overtime, different shifts or hours outside the normally defined workday or workweek. I also understand that this job description does not constitute a contract of employment nor alter my status as an at-will associate. I have the right to terminate my employment at any time, with or without cause and with or without advance notice, and Westin/Solea Carlsbad Resort & Spa has a similar right. Nothing in this Handbook will limit the right to terminate at-will employment. No manager, supervisor or other associate of the Company has any authority to enter into an agreement for employment for any specified period of time or to make an agreement for employment other than at-will terms. Only the Co-Presidents of the Company have the authority to make any such agreement which must be in writing. Associates Signature: Date: Supervisor’s Signature: Date: