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What you'll bring to the team Front Desk Agents are responsible for acting as the face of the Resort, answering and responding to internal and external guest needs and deliver outstanding guest service and financial profitability. Key Objectives: • Welcome guests into the resort with a genuine warm welcome. • Ability to deliver a dynamic customer service experience by assisting guests with check in/checkout process and inquiries. • Ability to work under pressure and in a fast environment. • Works effectively in a team environment. Main Responsibilities: 1. Check guests in, ensuring proper credit is received, special requests are noted and fulfilled, and accurate information is provided 2. Maintain and improve the quality of the guest experience 3. Process all payments according to established hotel requirements 4. Provide information and assistance to all guests and visitors 5. Provide prompt, courteous and efficient handling of all requests for guest room reservations, changes, cancellations and information 6. Provides prompt, courteous and efficient handling of all incoming calls and assistance for outgoing calls that transpire through PBX 7. Play an integral part in assisting with emergencies, (fire, medical, power/system failure) by contacting the designated personnel for immediate assistance. 8. Assist guest services, safety services, housekeeping, and engineering team 9. Maintain confidentiality of all guests 10. Must be able to multitask and prioritize departmental functions to meet deadlines We Are Merlin EntertainmentsMerlin Entertainments Merlin Entertainments2.16K subscribers Watch on Qualifications & Experience • 1 – 3 years of Hotel front desk experience preferred. • Preferred candidate will have experience in OPERA property management system or equivalent. • Must be able to speak the English language clearly and fluently. • Preferred candidate will have the ability to speak Spanish fluently. • Provide excellent customer service and maintain a professional demeanour. • Ability to communicate effectively with others both verbally and written. Must have excellent guest service skills, proven conflict resolution skills, and proven leadership skills to drive initiatives to improve the team and the business. • Ability to stand for long periods of time. Must be able to work a flexible schedule including evenings, weekends, and holidays. Physical Requirements A. Sitting: 1. None (0%) 2. Occasionally (1-33%) 3. Frequently (34-66%) 4. Constantly (67-100%) J. Wrist Deviation (Side to Side): 1. None (0%) 2. Occasionally (1-33%) 3. Frequently (34-66%) 4. Constantly (67-100%) B. Standing: 1. None (0%) 2. Occasionally (1-33%) 3. Frequently (34-66%) 4. Constantly (67-100%) K. Hand/Wrist Repetitions (Up and Down): 1. None (0%) 2. Occasionally (1-33%) 3. Frequently (34-66%) 4. Constantly (67-100%) C. Walking 1. None (0%) 2. Occasionally (1-33%) 3. Frequently (34-66%) 4. Constantly (67-100%) L. Reaching: 1. None (0%) 2. Occasionally (1-33%) 3. Frequently (34-66%) 4. Constantly (67-100%) D. Lifts and Carries: Frequency: 1. Up to 10 pounds None Occasionally Frequently Constant 2. 11 to 24 pounds None Occasionally Frequently Constant 3. 25 to 34 pounds None Occasionally Frequently Constant 4. 35 to 50 pounds None Occasionally Frequently Constant 5. 51 to 74 pounds None Occasionally Frequently Constant 6. 75 to 100 pounds None Occasionally Frequently Constant 7. Over 100 pounds None Occasionally Frequently Constant E. Lifts Overhead: Frequency: 1. Up to 10 pounds None Occasionally Frequently Constant 2. 11 to 24 pounds None Occasionally Frequently Constant 3. 25 to 34 pounds None Occasionally Frequently Constant 4. 35 to 50 pounds None Occasionally Frequently Constant 5. 51 to 74 pounds None Occasionally Frequently Constant 6. 75 to 100 pounds None Occasionally Frequently Constant 7. Over 100 pounds None Occasionally Frequently Constant F. Twisting: 1. None (0%) 2. Occasionally (1-33%) 3. Frequently (34-66%) 4. Constantly (67-100%) M. Grasping: 1. Simple: < 50 pounds 2. Firm: > 50 pounds G. Bending: 1. None (0%) 2. Occasionally (1-33%) 3. Frequently (34-66%) 4. Constantly (67-100%) N. Manual Dexterity/Strength: 1. Gross motor, light-moderate strength 2. Gross motor, moderate - heavy strength 3. Fine motor, light-moderate strength 4. Fine motor, moderate - heavy strength H. Squatting/Kneeling/Crawling/ Climbing: 1. None (0%) 2. Occasionally (1-33%) 3. Frequently (34-66%) 4. Constantly (67-100%) O. Pushing: 1. None (0%) 2. Occasionally (1-33%) _ lbs 3. Frequently (34-66%) _ __lbs 4. Constantly (67-100%) _______lbs I. Pulling: 1. None (0%) 2. Occasionally (1-33%) _ lbs 3. Frequently (34-66%) _ _lbs 4. Constantly (67-100%) _______lbs Visual Requirements Hearing P. Visual Requirements: 1. Close eye work (small figures) 2. Color discrimination - Minimal color discrimination - Normal color discrimination 3. Other: Depth perception, distance vision, ability to focus. Q. Hearing Requirements: 1. Special requirements Able to consistently fulfill communication needs. (alarms, phone ringing, conversation, clear acuity within 100 feet) Working Conditions R. Temperature: 1. < 15 degrees Fahrenheit 2. Between 16 and 95 degrees 3. > 95 degrees U. Driving: 1. None (0%) 2. Occasional (1-33%) 3. Frequent (34-66%) 4. Constant (67-100%) S. Crawl Space/Cramped Position: 1. Exposed < 1 hour per day 2. Exposed 1-3 hours per day 3. Exposed 3-7 hours per day 4. Exposed > 7 hours per day V. Noise (loud/repetitive, < 85 decibels per OSHA Standard): 1. None (0%) 2. Occasional (1-33%) 3. Frequent (34-66%) 4. Constant (67-100%) T. Personal Protective Equipment (e.g. respiratory mask, etc.) 1. None (0%) 2. Occasional (1-33%) 3. Frequent (34-66%) 4. Constant (67-100%) Other W. Specify any other requirements or restrictions that should be considered . Benefits Alongside company paid holidays, you can also look forward to enjoying a great benefits package, free tickets to Merlin attractions globally and 30% discount in our retail shops and restaurants. We want to ensure that everyone has the opportunity to perform their best at interview, so if you have additional requirements due to disability or ill health please get in contact with [email protected]. Pay Range USD $19.50/Hr. At Merlin we welcome the world to our magical attractions and resorts every day and we want to reflect that same multicultural mix inside our business too. We strive to create an inclusive and diverse workplace where people can be themselves, have the same opportunities and thrive together. Because at Merlin, everyone matters! Together, we work to create a workplace where everyone feels valued, no matter their age, race, gender, disability or sexual orientation. Although we understand that we'll always be learning and growing, we aim to be the most inclusive and flexible employer in our industry.
Description Grand Pacific Resort Management (GPRM) is a Southern California rooted company with a world-class culture and exciting growth plans. Inspired by the understanding that the aim of life is to enrich lives; GPRM was created to help families invest invaluable time away together. Join and grow with us as we strive to make vacation dreams a reality. GPRM is searching for leadership talent to add a General Manager to our team. DESCRIPTION: As General Manager, you will be responsible for effectively leading and managing all aspects of the resort operation and for delivering results that contribute to the vision and overall success of Grand Pacific Resort Management. REPORTS TO: Regional Director or Vice President of Resort Operations PURPOSE: Responsible for providing exceptional resort oversight: Deliver consistent quality resort management with a focus on maximizing financial performance and service culture. Mentorship of resort Associates. Liaison between Associates, Board of Directors', Owners/Guests and Management Company. Actively participate in the growth of GPRM. ESSENTIAL FUNCTIONS: Associate Engagement & Empowerment Retention and Recognition Actively participate in the recruitment of Associate talent. Performance Management, including daily development of team members and timely annual review preparation and administration. Ensure New Associate Orientation Participation within 30 days of hire. Oversee time card record keeping of resort Associates and Managers. Manage Associate files, to include disciplinary documentation, positive remarks, training/certifications, reviews and assessments, merit increases, action plans, etc. Promote BE EPIC Moments program to highlight positive interactions with Owners/Guests and peers. Development Mentorship of team members and other identified Associates to assist in securing a bench of leaders for succession. Participate in Grand Pacific University (GPU), and assign applicable courses to resort Associates. Create time-bound action plans for improvement of Associates as needed. Engagement Cultivate an environment that embraces BE EPIC values and ensure GPRM's Service Culture is embodied by all Associates. Ensure Annual Associate Opinion Survey responses are managed via Manager Action Plans and that GPR Listens Sessions are conducted according to the Standard Operating Procedure. Conduct regular team meetings to ensure effective communication of resort team and encourage celebration through monthly team Rallies. Operational Excellence Resort Operations Oversee weekly Inventory Management, including preparation and execution of relocations or rental of any vacant units. Manage compliance of management contracts and vendors. Oversight of resort appearance and Preventative Maintenance (Synergy Program) to the highest standards possible. Manage and oversee Construction and FF&E projects/renovations by verifying a comprehensive and strategic, time-bound plan is in place. Knowledge of resort's CC&R's and Rules & Regulations to ensure compliance. Brand Standards Ensure consistency and adherence to all GPR Brand Standards & Standard Operating Procedures (Best Practices). Host weekly Coffee Klatch activity to generate face-time and feedback with resort Owners. Follow-up on Quarterly Resort Audit Action Items and ensure compliance to actionable items reviewed during audits. Conduct weekly property walks and monthly property audits with plans to improve results, along with Mystery Shop results. Manage Annual Owner Survey action items and focus on increasing Owner Satisfaction scores year-over-year. Service Culture Customer service standards (quantitatively/qualitatively) are achieved according to goals in all departmental categories. Maintain NPS Score at a 75% threshold or higher. Monitor and encourage TripAdvisor reviews, and engage with Owners/Guests to improve resort rankings quarterly. Support GPRM's Core Purpose "Enriching Lives by Creating Experiences Worth Sharing" via assuring all service best practices are embraced and adhered to. Review Exchange Company survey data, along with internal survey data. Comments and/or complaints must be appropriately responded to in a timely manner, with corrective action implemented. Utilize Salesforce daily to monitor Owner/Guest satisfaction scores, various survey responses and Board of Director activity, and provide a plan to improve results. Financial (Budgets & Labor) Develop and prepare annual Operating and Reserves budgets, with a goal of funding reserves at 50% or greater. Present annual budget to Board of Directors for approval. Monitor HOA delinquency by working closely with the Collections team. Oversee resort financial performance: Preparation of Income Statement (P&L) Variance Reports within two business days of Financial Review, to include a time-bound plan to improve if a negative variance to budget occurs. Utilize Cost Per Occupied Room (CPOR) report to analyze department expenses. Ensure a minimum Resort Service Fee (RSF) collection rate of 90%. Maintain City Ledger compliance by collecting payment on reservations within 30 days. Manage/Update Schedule of Values (SOV). Responsible for processing weekly Accounts Payable. Ongoing Reserve Study management, including updates as necessary to ensure specific threshold adherence. Safety Involvement in resort Owner/Guest and Associate Safety, including monthly safety walks, safety meetings and resort-specific safety programs. Participation in Worker's Comp Claims and Incident Reporting. Maintain an accident-free work place, and celebrating safe work practices. Board of Directors and Homeowners Association Exhibit the highest level of ethics and integrity consistent with GPRM's standards. Produce timely, accurate and mail-ready Board Packet development. Coordinate successful Board Meetings by total compliance to Board Meeting Standard Operation Procedures. Monitor Annual Board of Directors Survey results to ensure BOD Member Satisfaction. Maintain a strong, working knowledge of HOA relationships; while exhibiting working knowledge of HOA documents, governing statues and Board meeting procedures. Negotiate contracts on behalf of the HOA by presenting them in the correct legal fashion and having them vetted for implementation. New Business Development Participate in procuring new resorts: Onsite Lead Generation. Client interaction (resort tours/entertainment/Management Services Presentation). Assistance with Resort transitions by self and team members. Special Projects Volunteer for and accept special projects. Flawlessly execute projects according to identified scope and timeline. SPECIFIC JOB KNOWLEDGE, SKILLS AND ABILITIES: The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination or knowledge, skills and abilities: Ability to diffuse difficult customer situations and adapt to individual circumstances or needs. Advanced knowledge of the Timeshare industry and leadership. Dynamic team player who can think creatively, manage innovation and effectively challenge existing practices. Dedicated to contribute to an energetic team with a laser focus on the GPRM Core Purpose and Values. Ability to provide timely, direct complete and actionable feedback to others. Demonstrated ability to influence all levels of the organization with their presence and business acumen. Excellent oral, written, presentation and public speaking skills. Possess strong financial literacy and analysis capabilities. Participate in the development of short and long-term financial and operational goals. Ability to assess/evaluate Associates' performance in a consistent manner. Ensure that Owner/Guest/Associate satisfaction is consistently obtained and maintained. Advanced knowledge of the key principles and practices within all GPRM disciplines, including practical knowledge for management of Associates and dealing with complex problems. Strong organization and project management skills. EDUCATION/FORMAL TRAINING/EXPERIENCE: Bachelor Degree or higher in Hospitality Management, Business Administration, or related major preferred. 3-5 years proven successful experience in Hospitality industry required. Resort General Manager responsibility experience preferred. PHYSICAL DEMANDS: The physical demands described below are representative of those that must be met by an Associate to successfully perform the Essential Functions of this job. Work tasks are performed indoors and outdoors at resort locations. Temperature will vary depending on location. Occasionally required to climb, balance stoop, kneel, crouch or crawl. Frequently required to lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Vision abilities required by this job include close vision, distance vision, peripheral vision and ability to adjust focus. WORK ENVIRONMENT: The noise level in the work environment is usually moderate Due to the nature of the Resort Hospitality industry, Associates may be required to work varying schedules to reflect the business needs. In addition, attendance at all scheduled meetings, training and seminars is necessary. Travel may be required.
Omni La Costa Resort & Spa Nestled among the beautiful coastal foothills of Carlsbad, CA, Omni La Costa Resort & Spa is a destination where timeless luxury meets modern wellness. Home to the award-winning Spa at La Costa, recognized among the nation’s best, the resort also features acclaimed restaurants showcasing fresh, coastal-inspired cuisine, championship golf and tennis, and a host of pools and experiences that celebrate the Southern California lifestyle. At Omni La Costa, our associates are the heart of the guest experience. We foster a culture rooted in respect, gratitude, and empowerment, offering comprehensive training, mentorship, and opportunities for growth. If you’re passionate about hospitality, Omni La Costa may be your perfect match. Marshal Player Assistant-PT Overview: Assure that all guest and members have an enjoyable golf experience by displaying interactive customer service. Manage pace of play, assist guests with golf course knowledge, fill divots and repair ball marks. Qualifications: • Monitor pace of play on two golf courses. • Maintain accurate records of guest/member pace of play. • Providing tournament support including cart setup and breakdown, shuttle service and cart towing. • Assist guests and members with golf course information. • Enforce local golf course rules, and those of the club. • Communicate collected information with the golf shop on a regular basis • Consistent use of member/guest names on course. • Fill divots and repair ball marks on course. • Assume starter duties from time to time. • Maintain positive and upbeat attitude. • Restock golf course supplies. • Ensure cleanliness levels are maintained at all times – picking up rubbish, straighten rope & stake, rake bunkers, etc. This brief job profile is to give a general idea of the job and in no way states or implies that these are the only job duties to be performed by the associate in this position. Other duties will be assigned. Responsibilities: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. • Knowledge of golf, strong oral communication skills, and a pleasant and energetic personality are required. • Flexible schedule required, must be able to work holidays/weekends. • Basic knowledge of computers is preferred. • Valid driver’s license with clean DMV printout required PHYSICAL REQUIREMENTS: • Frequent driving and sitting on golf car. • Must be able to occasionally lift 20-30 lbs. • Must be able to work with the back, neck or wrists bent or twisted for more than two hours per day. WORK ENVIRONMENT: • 90% of tasks are performed outdoors. Applicant will be exposed to heat, cold, rain, wind, and sun. Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster is available using the following link: EEOC is the Law Poster. Omni Hotels & Resorts does not discriminate on the basis of any protected category with respect to the payment of wages. If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to: [email protected].
Omni La Costa Resort & Spa Nestled among the beautiful coastal foothills of Carlsbad, CA, Omni La Costa Resort & Spa is a destination where timeless luxury meets modern wellness. Home to the award-winning Spa at La Costa, recognized among the nation’s best, the resort also features acclaimed restaurants showcasing fresh, coastal-inspired cuisine, championship golf and tennis, and a host of pools and experiences that celebrate the Southern California lifestyle. At Omni La Costa, our associates are the heart of the guest experience. We foster a culture rooted in respect, gratitude, and empowerment, offering comprehensive training, mentorship, and opportunities for growth. If you’re passionate about hospitality, Omni La Costa may be your perfect match. Steward-Full Time Overview: Maintain equipment and dishwashing areas clean and organized. Responsibilities: 1. Keep all dishware, silverware and glassware clean and properly stocked and in appropriate containers. 2. Clean pots and pans used by Kitchen Crew and store all items in their prospective places. 3. Get familiarized with the operation of machines including proper detergents and water temperatures. 4. Empty trash cans when needed and also do between 2 people to avoid accidents. 5. Keep all floors in Kitchen, clean and dry. Always keep 2 wet floor signs at all times. 6. Maintain compound area clean. 7. Maintain shelves clean 8. Perform all reasonable duties as instructed by Supervisor. This brief job profile is to give a general idea of the job and in no way states or implies that these are the only job duties to be performed by the associate in this position. Other duties will be assigned. Qualifications: • No prior experience or training. LANGUAGE SKILLS Ability to read a limited number of two- and three-syllable words and to recognize similarities and differences between words and between series of numbers. Ability to print and speak simple sentences. REASONING ABILITY Ability to apply common sense understanding to carry out simple one- or two-step instructions. Ability to deal with standardized situations with only occasional or no variables. PHYSICAL DEMANDS. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; and stoop, kneel, crouch, or crawl. The employee frequently is required to climb or balance. The employee is occasionally required to talk or hear and taste or smell. The employee must regularly lift and/or move up to 35 pounds. Specific vision abilities required by this job include close vision, distance vision, and ability to adjust focus. Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster is available using the following link: EEOC is the Law Poster. Omni Hotels & Resorts does not discriminate on the basis of any protected category with respect to the payment of wages. If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to: [email protected].
What you'll bring to the team Merlin - It's where we playMerlin Entertainments Merlin Entertainments2.16K subscribers Watch on VIP Birthday Party Host! LEGOLAND® California Resort Where imagination runs wild and every day is built for FUN! At LEGOLAND® California Resort, we’re all about creating unforgettable family memories. With two LEGO® themed hotels, a Water Park, a SEA LIFE Aquarium, more than 60 rides and attractions, 20 food and beverage locations, and 14 retail stores, the possibilities for adventure are endless! We’re looking for an energetic, creative, and guest-obsessed individual to help deliver some of the most memorable moments our guests will experience at the resort. If you love engaging with people, bringing energy to events, and helping guests feel like VIPs, this could be the perfect role for you! Qualifications & Experience ✨ About the Role As a VIP Birthday Host, you will work closely with our VIP Experiences team and other areas of the Commercial team to deliver best-in-class service for our guests. You’ll help create incredible experiences through guest interaction, hosting events, assisting with VIP builds, and bringing LEGO® creativity to life. From birthday celebrations to corporate events, you’ll help ensure every VIP moment at LEGOLAND California Resort is unforgettable. As part of this role, you may assist with: Checking in guests for VIP Experience builds Serving as a build assistant Hosting LEGOLAND California birthday parties Assisting with set up and break down of corporate events Supporting additional commercial duties as needed The VIP Playmaker serves as an ambassador of knowledge, creativity, and FUN! What You’ll be doing: Provide memorable guest service while engaging with guests as you support guest flow and safety at all Experiences/Events Use your energy and brilliance to energize and engage with guests in specialized experiences. Act as a representative of the resort by meeting or exceeding our guest service expectations as outlined in our Guest Obsession program. Collaborate with the Guest Excellence team to create Memorable Experiences in line with our Guest Obsession strategy. Keep up to date on the latest LEGO Models, Attractions, and Resort Experiences to incorporate in VIP Tours and communicate to Hosts. Ability to quickly build a relationship with a VIP group, identifying the parameters of each member, and using this to create memorable experiences Utilize LEGOLAND California Resort knowledge, LEGO knowledge, and creativity to craft and deliver fun and engaging experiences for our guests. Cross train in other subdivisions of the Resort– Admissions and Guest Services. Other duties and support in other areas of the VIP Experience or Commercial department as required. Who We’re Looking for…? The VIP Birthday Host will step into multiple roles and responsibilities. Qualified candidates will have some or all the following experience: Minimum 1-year Previous Guest Service Role Experience (equivalent experience will be considered). Enjoys working directly with Guests and have experience in a guest focused role Possess the ability to execute tasks in an orderly and timely manner, set goals for workload, work well independently, and be self-motivated. Must have an extensive knowledge of LEGOLAND Parks, the LEGO Group, and Merlin Entertainments or an ability to quickly learn a large amount of information. Must enjoy working directly with Guests and have experience in a specialized, guest focused role. Must be able to help facilitate workshops to large (15+) groups of people. Must be able to deliver information and interact with guests in a conversational manner. Must be able to work well under pressure and dedicated to providing outstanding service without compromising safety. Excellent and professional verbal and written skills are required for all forms of communication to Guests and colleagues. Must be willing to work flexible hours, including evenings and weekends, to support park operations. Please consider whether you'll be able to travel to and from the Resort. Some shifts may fall into unsociable hours. Health & Safety Managers are responsible for all aspects of Health, Safety & Security within their team, in line with the Group Policy (HS001). In particular, they must ensure that risk assessments safe working procedures are in place for all work activities and that all employees in their teams are aware of the Group Health, Safety and Security Policy and their obligations under it. They must ensure that safe working practices are monitored, and that risk assessments and procedures are reviewed regularly. Where incidents do occur, they must ensure that they are investigated appropriately and that where necessary, corrective action is taken to ensure that such incidents are not repeated. Physical Demands: Excellent fine motor skills to move tables, chairs, and other education supplies as needed. Intermittent and prolonged standing and walking. Must be able to lift upwards of 40 pounds. Visual acuity sufficient to read detailed material and hearing sufficient to communicate in an array of environments with background noise. Intermittent and prolonged standing and walking to move about the park site and interact with employees and guests. Work Environment: Various inside and outside locations with varying temperatures and floor surfaces. Exposure to wet and/or humid conditions. Physical Requirements A. Sitting: 1. None (0%) 2. Occasionally (1-33%) 3. Frequently (34-66%) 4. Constantly (67-100%) J. Wrist Deviation (Side to Side): 1. None (0%) 2. Occasionally (1-33%) 3. Frequently (34-66%) 4. Constantly (67-100%) B. Standing: 1. None (0%) 2. Occasionally (1-33%) 3. Frequently (34-66%) 4. Constantly (67-100%) K. Hand/Wrist Repetitions (Up and Down): 1. None (0%) 2. Occasionally (1-33%) 3. Frequently (34-66%) 4. Constantly (67-100%) C. Walking 1. None (0%) 2. Occasionally (1-33%) 3. Frequently (34-66%) 4. Constantly (67-100%) L. Reaching: 1. None (0%) 2. Occasionally (1-33%) 3. Frequently (34-66%) 4. Constantly (67-100%) D. Lifts and Carries: Frequency: 1. Up to 10 pounds None Occasionally Frequently Constant 2. 11 to 24 pounds None Occasionally Frequently Constant 3. 25 to 34 pounds None Occasionally Frequently Constant 4. 35 to 50 pounds None Occasionally Frequently Constant 5. 51 to 74 pounds None Occasionally Frequently Constant 6. 75 to 100 pounds None Occasionally Frequently Constant 7. Over 100 pounds None Occasionally Frequently Constant E. Lifts Overhead: Frequency: 1. Up to 10 pounds None Occasionally Frequently Constant 2. 11 to 24 pounds None Occasionally Frequently Constant 3. 25 to 34 pounds None Occasionally Frequently Constant 4. 35 to 50 pounds None Occasionally Frequently Constant 5. 51 to 74 pounds None Occasionally Frequently Constant 6. 75 to 100 pounds None Occasionally Frequently Constant 7. Over 100 pounds None Occasionally Frequently Constant F. Twisting: 1. None (0%) 2. Occasionally (1-33%) 3. Frequently (34-66%) 4. Constantly (67-100%) M. Grasping: 1. Simple: < 50 pounds 2. Firm: > 50 pounds G. Bending: 1. None (0%) 2. Occasionally (1-33%) 3. Frequently (34-66%) 4. Constantly (67-100%) N. Manual Dexterity/Strength: 1. Gross motor, light-moderate strength 2. Gross motor, moderate - heavy strength 3. Fine motor, light-moderate strength 4. Fine motor, moderate - heavy strength H. Squatting/Kneeling/Crawling/ Climbing: 1. None (0%) 2. Occasionally (1-33%) 3. Frequently (34-66%) 4. Constantly (67-100%) O. Pushing: 1. None (0%) 2. Occasionally (1-33%) 34_ lbs 3. Frequently (34-66%) ________ lbs 4. Constantly (67-100%) _______lbs I. Pulling: 1. None (0%) 2. Occasionally (1-33%) __34___ lbs 3. Frequently (34-66%) ________ lbs 4. Constantly (67-100%) _______lbs Visual Requirements Hearing P. Visual Requirements: 1. Close eye work (small figures) 2. Color discrimination - Minimal color discrimination - Normal color discrimination 3. Other: Depth perception, distance vision, ability to focus. Q. Hearing Requirements: 1. Special requirements Able to consistently fulfil communication needs. (alarms, phone ringing, conversation, clear acuity within 100 feet) Working Conditions R. Temperature: 1. < 15 degrees Fahrenheit 2. Between 16 and 95 degree 3. > 95 degrees U. Driving: 1. None (0%) 2. Occasional (1-33%) 3. Frequent (34-66%) 4. Constant (67-100%) S. Crawl Space/Cramped Position: 1. Exposed < 1 hour per day 2. Exposed 1-3 hours per day 3. Exposed 3-7 hours per day 4. Exposed > 7 hours per day V. Noise (loud/repetitive, < 85 decibels per OSHA Standard): 1. None (0%) 2. Occasional (1-33%) 3. Frequent (34-66%) 4. Constant (67-100%) T. Personal Protective Equipment (e.g. respiratory mask, etc.) 1. None (0%) 2. Occasional (1-33%) 3. Frequent (34-66%) 4. Constant (67-100%) Other W. Specify any other requirements or restrictions that should be CONSIDERED. Benefits Working at LEGOLAND California Resort comes with some awesome benefits: Free tickets to Merlin attractions around the world 30% discount in retail shops and restaurants The chance to help create magical memories every single day A fun, inclusive workplace where everyone belongs Everyone Matters at Merlin At Merlin, we welcome the world to our magical attractions and resorts every day, and we want to reflect that same multicultural mix inside our business too. We strive to create an inclusive and diverse workplace where people can be themselves, have the same opportunities, and thrive together. Because at Merlin, everyone matters. If you require any adjustments to perform your best during the interview process due to disability or ill health, please contact: [email protected] Pay Range Compensation between USD $18.00/Hr.-USD $18.00/Hr. At Merlin we welcome the world to our magical attractions and resorts every day and we want to reflect that same multicultural mix inside our business too. We strive to create an inclusive and diverse workplace where people can be themselves, have the same opportunities and thrive together. Because at Merlin, everyone matters! Together, we work to create a workplace where everyone feels valued, no matter their age, race, gender, disability or sexual orientation. Although we understand that we'll always be learning and growing, we aim to be the most inclusive and flexible employer in our industry.
Position Summary/ Objective: Under the direction of the Front Desk Supervisor and/or Manager, the Front Desk Agent will be responsible for providing exceptional guest service to guests, owners, supervisors and associates in a warm and friendly manner. Associate will work independently or in a team under little to no supervision. This position relies on good judgment to perform the functions of the job. Primary Essential Functions: All associates are obligated to support and uphold the values, expectations, policies, and procedures of Grand Pacific Resorts as outlined in the Employee Handbook. Check guests/owners in and out of the resort, answering any questions they may have. Meet and exceed guest/owner expectations by providing exceptional customer service by phone or in person. Answer a high volume of inbound calls from guests/owners. Communicate effectively with guests, owners, supervisors and associates. Resolve customer complaints and problems calmly and effectively. Obtain or confirm guest information, assign rooms, and activate and distribute keys. Occasionally assist guests with loading or unloading luggage utilizing the staircase if necessary. Occasionally deliver guest request items to and from rooms. Responsible for conducting all responsibilities in a professional and ethical manner. Responsible for maintaining a consistent, regular attendance record. Adhere to performance standards, company policies and procedures, as they relate to the department. Education, Skills & Experience: The ideal candidate must be a detail oriented, thorough, and professional individual who consistently provides exemplary customer service to guests, owners, management and associates. 1+ years of related experience, preferably within the hospitality industry. Professional telephone etiquette is required. High school diploma or equivalent. Excellent communication and organizational skills. Experience in the hospitality industry (time share preferred). Ability to work well in a diverse team environment. Additional Eligibility Qualifications Required: Must be available to work various shifts including weekends and holidays. Must be able to successfully pass applicable auditions or skill testing, background check, physical examination and drug screening test. Ability to speak and understand the English language. Physical, Environmental & Other Requirements: Must be able to stand and/or walk for up to 8 hours. Must also be able to sit, stoop, kneel, crouch and crawl. Must frequently lift and/or move up to 10 pounds and occasionally required to lift and/or move up to 25 pounds. Clear vision (close, distant and depth perception) is needed for navigating office and all other buildings within the resort. EEO Statement: Grand Pacific Resorts provides equal employment opportunities (EEO) to all associates and applicants for all terms and conditions of employment, in every location in which the company has facilities, regardless of any basis protected by applicable federal, state or local law. Other Duties: Please note that this job description does not list all the duties of the job. You may be instructed by upper management to perform other tasks or functions. You will be evaluated in part based upon your performance of the tasks listed in this job description and your ability to commit to the Standards of Excellence. Management has the right to revise this job description at any time. The job description is not a contract for employment.
Overview: We are seeking a highly motivated and customer-oriented individual to join our team as a Front Desk Agent. As a Front Desk Agent, you will be the first point of contact for our guests and play a crucial role in providing exceptional customer service. If you have a passion for hospitality and enjoy working in a fast-paced environment, we would love to hear from you. Responsibilities: - Greet guests with a warm and friendly demeanor, ensuring a positive first impression - Check-in and check-out guests efficiently, following established procedures - Provide information about hotel amenities, local attractions, and dining options - Handle guest inquiries, requests, and complaints promptly and professionally - Process payments and maintain accurate records of guest transactions - Assist with reservations and room assignments, ensuring accuracy and efficiency - Perform night audit duties as required, including reconciling daily transactions and preparing reports - Answer phone calls and direct them to the appropriate department or staff member - Maintain cleanliness and organization at the front desk area Qualifications: - Previous experience in a front desk or customer service role is preferred - Knowledge of hotel operations and hospitality industry practices is an asset - Excellent communication skills, both verbal and written - Proficient in using phone systems and other office equipment - Strong customer service skills with the ability to handle difficult situations calmly and professionally - Bilingual proficiency is a plus - Attention to detail and strong organizational skills - Ability to multitask and prioritize tasks effectively - Knowledge of hotel management software is an advantage At our company, we value our employees' contributions and offer competitive compensation along with opportunities for growth within the organization. Join our team today as a Front Desk Agent and be part of creating memorable experiences for our guests. Note: This job description is intended to provide an overview of the responsibilities and qualifications for this position. It is not exhaustive or comprehensive. The job description may be subject to change or modification at any time to meet the needs of the business. Pay: From $18.00 per hour Benefits: * 401(k) * Dental insurance * Health insurance * Vision insurance Ability to Commute: * Carlsbad, CA 92008 (Preferred) Work Location: In person
Overview: We are seeking a highly motivated and customer-oriented individual to join our team as a Night Auditor. If you have a passion for hospitality and enjoy working in a fast-paced environment, we would love to hear from you. Responsibilities: - Greet guests with a warm and friendly demeanor, ensuring a positive first impression - Check-in and check-out guests efficiently, following established procedures - Provide information about hotel amenities, local attractions, and dining options - Handle guest inquiries, requests, and complaints promptly and professionally - Process payments and maintain accurate records of guest transactions - Assist with reservations and room assignments, ensuring accuracy and efficiency - Perform night audit duties as required, including reconciling daily transactions and preparing reports - Answer phone calls and direct them to the appropriate department or staff member - Maintain cleanliness and organization at the front desk area Qualifications: - Previous experience in a front desk or customer service role is preferred - Knowledge of hotel operations and hospitality industry practices is an asset - Excellent communication skills, both verbal and written - Proficient in using phone systems and other office equipment - Strong customer service skills with the ability to handle difficult situations calmly and professionally - Attention to detail and strong organizational skills - Ability to multitask and prioritize tasks effectively Pay: From $19.00 per hour Benefits: * 401(k) * Dental insurance * Health insurance * Vision insurance Ability to Commute: * Carlsbad, CA 92008 (Preferred) Work Location: In person
Omni La Costa Resort & Spa Nestled among the beautiful coastal foothills of Carlsbad, CA, Omni La Costa Resort & Spa is a destination where timeless luxury meets modern wellness. Home to the award-winning Spa at La Costa, recognized among the nation’s best, the resort also features acclaimed restaurants showcasing fresh, coastal-inspired cuisine, championship golf and tennis, and a host of pools and experiences that celebrate the Southern California lifestyle. At Omni La Costa, our associates are the heart of the guest experience. We foster a culture rooted in respect, gratitude, and empowerment, offering comprehensive training, mentorship, and opportunities for growth. If you’re passionate about hospitality, Omni La Costa may be your perfect match. Overview: This position is responsible for maintaining a high standard of cleanliness in each guest room. Guest Room Attendants refresh rooms for guests who are continuing their stay, as well as, thoroughly clean rooms of guests who have checked out in preparation for the next guest checking in. Responsibilities: 1. Complete and average of 14 credits daily (this may be reduced to 13 credits in the summer based on business mix and occupancy). 2. Keep assigned carts and closets well organized. 3. Document time in and out of each room. 4. Punch in the updated room status of each room. a. VD = the room is vacant and dirty. b. VC = the room is cleaned but not ready for occupancy. It needs further inspection. c. VI = you have cleaned and inspected your room. It is ready for occupancy by the guest. (This code only for use by authorized Room Attendants who have a high score of their room inspections) d. OC=occupied clean 5. Clean rooms to Omni standard ensuring each room is complete and ready for a guest and/or VIP to occupy. 6. Help other room Attendants when asked by supervisor. 7. Reports all discrepancies in room status to supervisor or call into Desk. 8. Sweep patios. 9. Follow Lost and Found Procedures. Report all items left behind by guests to the Housekeeping Coordinator. Leave the item in the room for pickup by Loss Prevention. Never remove an item that is left behind in a guest room unless told to do so by a Supervisor, Manager or Coordinator. Please stay with valuable items until the item is picked up by Loss Prevention. If you are uncertain if an item you find is a lost and found item, ensure that you ask a Manager. Ensure all other Lost and Found procedures are followed. Qualifications: • Previous hotel experience and bilingual, English and Spanish preferred. Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to walk; use hands to finger, handle, or feel; and reach with hands and arms. The employee frequently is required to stand and stoop, kneel, crouch, or crawl. The employee is occasionally required to climb or balance, talk or hear, and taste or smell. The employee must regularly lift and/or move up to 20-25 pounds, and occasionally 50 pounds. Specific vision abilities required by this job include close vision, distance vision, and ability to adjust focus. Work Enviorment: While performing the duties of this job, the employee is occasionally exposed to wet and/or humid conditions, fumes or airborne particles, and toxic or caustic chemicals. The noise level in the work environment is usually moderate. Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster is available using the following link: EEOC is the Law Poster. Omni Hotels & Resorts does not discriminate on the basis of any protected category with respect to the payment of wages. If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to: [email protected].
Omni La Costa Resort & Spa Nestled among the beautiful coastal foothills of Carlsbad, CA, Omni La Costa Resort & Spa is a destination where timeless luxury meets modern wellness. Home to the award-winning Spa at La Costa, recognized among the nation’s best, the resort also features acclaimed restaurants showcasing fresh, coastal-inspired cuisine, championship golf and tennis, and a host of pools and experiences that celebrate the Southern California lifestyle. At Omni La Costa, our associates are the heart of the guest experience. We foster a culture rooted in respect, gratitude, and empowerment, offering comprehensive training, mentorship, and opportunities for growth. If you’re passionate about hospitality, Omni La Costa may be your perfect match. Host | Bob’s Steak and Chop House Overview: This position will ensure all guests are greeted and seated in a friendly and courteous manner Responsibilities: Greet guests when entering the restaurant with a pleasant smile and superior customer service. Seat guests by finding a clean, available table, pulling out chairs, and placing clean menus in front of guests. Answer phone and record reservations for large parties. Control high volume outside of restaurant. Monitor dining rooms for seating availability, service, safety and well-being of guests. Assist servers when needed. Thank every guest upon departure, invite them to return, and wish them a fond farewell. Qualifications: Must have strong verbal and written communication skills. Prior host experience preferred. Must be able to multitask. Must be familiar with Open Table. Must be able to stand and walk for an extended period of time or for an entire shift. Must be able to move, lift, carry, push, pull, and place objects weighing up to 10lbs without assistance. Must be able to work flexible shifts including nights, weekends, and holidays. Must have alcohol training certification (TABC/TIPS). Must have a Food Handler permit (where applicable). Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster is available using the following link: EEOC is the Law Poster. Omni Hotels & Resorts does not discriminate on the basis of any protected category with respect to the payment of wages. If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to: [email protected].
ABOUT THE JOB | Why HB Leisure At HB Leisure, we strive to create amazing guest experiences with the help of our amazing team. We take pride in games—starting with our team. Our Games Attendants are the foundation of our culture, and we’re committed to providing them with a great work environment and opportunities to grow with us. Whether you like to spend time interacting with our guests or showing off your game and selling skills, you’ll enjoy opportunities to showcase your talent and have plenty of room to grow. This is a terrific opportunity for students, young professionals, or community members looking to gain experience in games and entertainment. To see what a typical day as Games Attendant looks like, click the link below! https://drive.google.com/file/d/1uSr-t7eWwwB898ZyMZEif2dyoXL97fos/view? usp=sharing WHAT YOU’LL DO | The Opportunity Greet guests in a fun and friendly way Explain game rules and encourage guests to play — and come back for more! Use your energy and training to boost sales Restock prizes and maintain organized prize displays Handle sales transactions accurately Keep games area clean, safe, and presentable at all times Assist with inventory and product transfers WHAT MAKES YOU A GREAT FIT | Must-Have Skills Be passionate about creating fun, making memories, and enhancing guest experiences! Outgoing, cheerful outlook with high energy Comfortable interacting with guests of all ages and backgrounds Reliable, punctual, and able to follow instructions. Flexibility to work evenings, weekends, and holidays as needed Must be able to stand, sit, squat, walk for extended period of time Able to work outdoors in varying weather conditions PERKS AND BENEFITS | What We Offer HB Leisure team members are expected to give their best on the job - so we do our part in making sure we give you what you need to stay motivated, valued and embrace living your best life! Awesome culture that’s inclusive, rewarding and FUN! We love to promote from within! We have a robust training program that will help you excel to the next level within our company! We strive to ensure our people have first opportunities when new positions are made available company-wide! Exclusive employee ride nights & team appreciation events Food, game, and merchandise discounts Flexible schedules around your availability Eligibility for daily performance bonuses Free park admission and/or discounted guest tickets for family and friends (at participating sites) HB Leisure is an equal opportunity employer and does not discriminate against qualified applicants based on race, color, sex, gender, gender identity, gender expression, religious creed, sexual orientation, pregnancy, national origin, ancestry, age, military and veteran status, marital status, physical or mental disability, protected medical condition, genetic information, reproductive health decision-making or any other characteristic protected by law. If you need an accommodation to complete an online application, please send an email to our recruiting team at [email protected]
Position Summary/ Objective: Under the direction of the Activities Supervisor and/or Manager, the Lifeguard will be responsible for providing world class service to guests at the pool, by proactively promoting a safe and enjoyable experience that exceeds guests’ expectations. Associate will work independently or in a team under little to no supervision. This position relies on excellent judgment to perform the functions of the job. Primary Essential Functions: All associates are obligated to support and uphold the values, expectations, policies, and procedures of Grand Pacific Resorts as outlined in the Employee Handbook. Responsible for the safety of all guests in the pool area. Ensure that pool rules and regulations are adhered to and regulate guest conduct. Monitor the pool, hot tub, and slide areas and provide immediate and appropriate action to secure the safety of guests in the event of an emergency. Provide emergency care and treatment, as needed. Perform designated rescue practices, as needed. Ability to swim with proficiency and endurance, analyze situations and adopt a quick, effective course of action. Deal effectively and perceptively with the guests, and promote team work with colleagues. Must be available June through August, as scheduled, without summer vacation leave. Responsible for conducting all responsibilities in a professional and ethical manner. Responsible for maintaining a consistent, regular attendance record. Adhere to performance standards, company policies and procedures, as they relate to the department. Education, Skills & Experience: The ideal candidate must be a detail oriented, thorough, and professional individual who consistently provides exemplary customer service to guests, owners, management and associates. Must be able to obtain lifeguard certification upon offer for hire. Previous Lifeguarding experience preferred. CPR/AED for the Professional Rescuer. Must be knowledgeable of principles and techniques of: Preventive lifeguarding, water rescues, first aid, and CPR. Successfully complete the International Lifeguard Training Program and ongoing training requirements. Strong customer service skills. Excellent communication and organizational skills. Experience in the hospitality industry (time share preferred). Ability to work well in a diverse team environment. Additional Eligibility Qualifications Required: Must be available to work various shifts including weekends and holidays. Must be able to successfully pass applicable auditions or skill testing, background check, physical examination and drug screening test. Ability to speak and understand the English language. Physical, Environmental & Other Requirements: Must be able to act swiftly in emergency situations. Must be able to stand and/or walk for up to 8 hours. Must also be able to sit, stoop, kneel, crouch and crawl. Must frequently lift and/or move up to 10 pounds and occasionally required to lift and/or move up to 25 pounds. Clear vision (close, distant and depth perception) and auditory ability is needed for navigating office and all other buildings within the resort, as well as maintaining constant observation of pool, hot tub, and slide area to respond to critical incidents, as needed. EEO Statement: Grand Pacific Resorts provides equal employment opportunities (EEO) to all associates and applicants for all terms and conditions of employment, in every location in which the company has facilities, regardless of any basis protected by applicable federal, state or local law. Other Duties: Please note that this job description does not list all the duties of the job. You may be instructed by upper management to perform other tasks or functions. You will be evaluated in part based upon your performance of the tasks listed in this job description and your ability to commit to the Standards of Excellence. Management has the right to revise this job description at any time. The job description is not a contract for employment.