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Omni La Costa Resort & Spa Nestled among the beautiful coastal foothills of Carlsbad, CA, Omni La Costa Resort & Spa is a destination where timeless luxury meets modern wellness. Home to the award-winning Spa at La Costa, recognized among the nation’s best, the resort also features acclaimed restaurants showcasing fresh, coastal-inspired cuisine, championship golf and tennis, and a host of pools and experiences that celebrate the Southern California lifestyle. At Omni La Costa, our associates are the heart of the guest experience. We foster a culture rooted in respect, gratitude, and empowerment, offering comprehensive training, mentorship, and opportunities for growth. If you’re passionate about hospitality, Omni La Costa may be your perfect match. Spa Hair Stylist-Part Time Overview: Welcoming guests and assisting them into the Salon. Responsible for performing hair spa services in the manner trained by The Spa. Direct all efforts toward guest satisfaction, the achievement and maintenance of Omni standards and profit maximization. Responsibilities: • Provide the very highest quality in terms of service and professional concept. • Educate guest regarding home maintenance and the benefits of additional services. • Begin and end hair services at the published time and ensure correct procedures of all services are being followed at all times. • Ensure all equipment, products and linens etc. are fully stocked on a day-to-day basis at your workstation. • Maintain acceptable level of cleanliness of equipment and workstations as required by state law and licensing. • Responsible for setting up your service area according to procedures and disposing of laundry on a timely basis. • Relay with confidence product and service benefits to clients. • Participate in all coaching, salon and company meetings as & when required. • Encourages and builds mutual trust, respect and cooperation among co-workers. Treats co-workers fairly and equitably. • Maintain a professional, neat and organized appearance according to Omni Boston Seaport standards. • Respond swiftly and effectively in any emergency or safety situations. Ensure a safe working and guest environment to reduce the risk of injury or accident. • Attend all required department trainings and meetings. • Perform any other duties required by management. Qualifications: • Required state license and certification. • 2 years’ experience and training in similar position in the hotel/resort/guest service industry. • Ability to stand for several hours. • Must be extremely customer focused. • Must have a flexible schedule including evenings, weekends, and holidays. • Customer service oriented, ability to multi-task, detail orientation, and excellent organizational skills needed. • Must be willing to work flexible hours as needed during busy times and high-profile events, including nights, weekends and holidays. • Highly developed customer service skills; possessing a friendly approachable demeanor and strong problem-solving abilities, with a keen eye for detail. • Proven ability to engage guests at all levels. Must be passionate about providing warm, engaging and personalized service. • Candidate must be able to work in a fast-paced environment and be able to handle multiple priorities. • Must possess the ability to handle stressful and busy hotel operations. Ability to maintain a positive and professional demeanor and composure at all times. • Must have the ability to report to work on time and when scheduled. • Must have the ability to stand and/or walk for extended periods of time. • Must meet standards of appearance and maintain a high level of personal hygiene at all times. • Clear, concise written and verbal communication skills. Candidate must be comfortable speaking to guests. Ability to clearly and pleasantly communicate both verbally and in writing in English with guests, management, and co-workers. Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster is available using the following link: EEOC is the Law Poster. Omni Hotels & Resorts does not discriminate on the basis of any protected category with respect to the payment of wages. If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to: [email protected].
What you'll bring to the team Are you ready to be a LEGO Shop Ambassador? Build Smiles. Inspire Creativity. Bring the LEGO® Brand to Life! Are you passionate about LEGO® and creating memorable experiences for guests? Join the team at LEGOLAND California as a LEGO Shop Ambassador, where you'll help guests of all ages discover the perfect LEGO set, create awesome moments, and make every visit unforgettable. As the face of the LEGO brand within our retail locations, you'll deliver exceptional customer service, share your product knowledge, and help create a welcoming, fun, and engaging shopping environment. Merlin - It's where we playMerlin Entertainments Merlin Entertainments2.15K subscribers Watch on Position Summary The LEGO Shop Ambassador is responsible for delivering an outstanding guest experience by providing exceptional customer service, promoting LEGO products and programs, and creating a welcoming retail environment. This role serves as a brand ambassador for both LEGO and LEGOLAND California, helping guests find products that meet their needs while driving sales through product knowledge, engagement, and personalized recommendations. The ideal candidate is energetic, guest-focused, passionate about the LEGO brand, and thrives in a fast-paced retail environment. Key Responsibilities Guest Experience & Sales Create memorable shopping experiences for guests of all ages. Welcome and engage every guest through friendly, personalized interactions. Utilize LEGO sales training techniques to identify guest needs and recommend products. Build customer relationships through exceptional service and genuine enthusiasm. Promote and educate guests on LEGO products, features, and benefits. Drive sales through cross-selling, upselling, and product recommendations. Promote the LEGO Insiders program and assist guests with enrollment and benefits. Brand Representation Serve as a positive ambassador for the LEGO and LEGOLAND brands. Demonstrate passion and enthusiasm for LEGO products and experiences. Support the store mission of "Creating Awesome Moments for Guests of All Ages." Consistently represent company values and brand standards. Guest Resolution & Problem Solving Proactively address guest questions and concerns with professionalism and care. Resolve issues while adhering to company policies and procedures. Adapt to changing business needs and maintain a positive attitude in a fast-paced environment. Teamwork & Store Operations Collaborate with team members to support daily store operations. Assist with merchandising, restocking, and maintaining product displays. Keep the retail environment clean, organized, safe, and inviting. Support store goals and contribute to a positive team culture. Compliance & Integrity Follow all LEGOLAND policies, procedures, and safety standards. Demonstrate honesty, accountability, and professionalism in all interactions. Maintain confidentiality and handle transactions responsibly. Qualifications & Experience Education & Experience High school diploma or equivalent preferred. Previous retail, customer service, sales, hospitality, theme park, or guest-facing experience preferred. Experience working with cash handling and point-of-sale systems is a plus. Experience promoting loyalty or membership programs is beneficial. Physical Requirements Ability to stand and walk for up to 90% of your shift. Frequent use of hands and arms to handle merchandise and operate retail equipment. Ability to bend, stoop, reach, and lift merchandise as needed. Ability to lift and carry up to 50 pounds with or without reasonable accommodation. Ability to work in a busy retail environment with frequent guest interaction. Benefits Benefits of Merlin Entertainments · Excellent health care options (medical, dental, and vision that encourage preventative care). · Outstanding Paid Time Off (PTO) that allows for adventure, rest, relaxation, or recuperation. · Merlin Magic Pass for friends and family to enjoy the parks & attractions · Recognition Programs and Rewards · 401(k) program with company match · Tuition reimbursement programs · Numerous learning and advancement opportunities Pay Range Compensation between USD $17.50/Hr.-USD $17.50/Hr. At Merlin we welcome the world to our magical attractions and resorts every day and we want to reflect that same multicultural mix inside our business too. We strive to create an inclusive and diverse workplace where people can be themselves, have the same opportunities and thrive together. Because at Merlin, everyone matters! Together, we work to create a workplace where everyone feels valued, no matter their age, race, gender, disability or sexual orientation. Although we understand that we'll always be learning and growing, we aim to be the most inclusive and flexible employer in our industry.
RWS Global is a full service, worldwide production company that provides the very best in custom-designed as well as pre-packaged events and live shows for corporations, theme parks, cruise ships, resorts, and the fashion industry. Established in 2003, RWS Global was built from the ground up through the dedication and devotion of a hard-working team. We have experienced continued growth embracing our mission, Raise Your Experience. Job Description: Theme Park Stage Manager Type of Employment: Seasonal Location: LEGOLAND CA (must be local to Carlsbad, CA area) Dates: Early July - early September Salary: $30/hour Who we’re looking for… Provide daily support to all Performers Lead and provide staffing supervision and issue mitigation daily Perform and abide by duties described in Company Manager Handbook Liaison between RWS Leadership and Cast Provide organization and synthesis of technical and artistic information from RWS and Client Provide suggestions to best utilize available resources and/or procure additional support as needed Communicate needs to troubleshoot technical and operational logistics to General Manager(s) if applicable Assist RWS Leadership and Producer with administrative duties for logistics and programming Create and maintain a professional relationship with the Client Management and ensure all interactions abide by RWS standards Be supportive of Raise Your Experience initiatives throughout the season Oversee and manage Talent to perform all production elements properly and safely Abide by all Timelines presented forth by RWS Producer and Project Manager Prepare and submit Daily Operational Reports to the RWS Entertainment Manager and Producer Acquire and demonstrate awareness of both RWS’ and the venue’s safety procedures including Emergency Action Plans, Injury & illness Prevention Plans, Accident Reporting, and additional protocols. Assist with overall production needs as reasonably requested Address onsite concerns ahead of Daily Operations and perform emergency troubleshooting as needed. Accountability for care and tracking of all performance collateral. All to be properly and securely stored when not in use. Complete all duties to the satisfaction of the Company Follow the Company chain of command. Follow all given RWS and Client infectious disease control and safety protocols as may be necessary. Adhere to all RWS Handbook guidelines, including dress codes and codes of conduct. Ensure that the talent signs the daily sign in sheet and that it is passed off to the Entertainment Manager by end of day on Sunday. Ensure talent is following approved Show Direction per RWS and Client and follow up as necessary Ensure that the talent has completed a warm up Other duties as needed. Pay: $30/hour Diversity and Inclusion Statement DIVERSE IS WHO WE ARE Way more than a box to check, diversity is core to RWS Global culture. We value it, promote it, protect it and hire it. All differences are welcome here. We know for a fact that each employee’s individual background, life experiences, knowledge, self-expression and capabilities are a contribution to our culture, as well as our reputation and achievements. So bring all of who you are, no questions asked. JC7f5SRyXg
What you'll bring to the team Merlin - It's where we playMerlin Entertainments Merlin Entertainments2.15K subscribers Watch on Scope of Job: Maintain a safe and secure environment for guests and MCs (Model Citizens/Employees), whilst also observing all Safety and Security procedures. Key Objectives: Provide a high level of customer service to all MCs and guests while providing them a secure environment. Will complete injury/incident reports and ensure safety and security compliance throughout the Resort. Essential Functions: 1. Operations Maintains access control Patrols both Hotels and surrounding areas Writes detailed and accurate incident/injury reports Responds to calls for service including but not limited to: Disturbances Lost children Intoxicated/disorderly persons Lost/stolen items Theft Vandalism On-property traffic collisions Medical incidents (alongside Park Health Services team) Fire/panic alarms Money escorts Key assists Safe assists Suspicious person reports Perform safety and security checks of LEGOLAND property and other assets. Operates Park Dispatch Center (utilizing CAD operating system) Surveillance of Resort utilizing CCTV system Guest screening at park entrances (bag checks) Perform radio audits for Hotel staff Manage Lost & Found for Hotel and perform data entry relating to Lost and Found Assists in managing all hotel key inventories (ex: cancelling master keys, creating new keys, etc.) 2. Marketing Assist in staffing special events in Hotel. 3. Financial Will work alongside Profit Protection team to investigate and document instances of theft, ticket scalping, or related issues Provide surveillance (both in uniform and in plain clothes) 4. People Provide excellent service and customer/guest relations to all MCs and Resort guests Respond to guest disturbances and deescalate situations. If unable to deescalate, activate CPD. 5. Health & Safety: Will provide CPR, basic First Aid, & AED use to guests and MCs when necessary Record “Near Miss” incidents and enter into reporting system Assist with Facility Inspections and Safety Audits Employees are responsible for the safety of themselves, their colleagues and guests (where appropriate), in line with the Group Policy (HS001) and the law. In particular, they must ensure that they follow safe working procedures for all work activities that they undertake and they must not use any tools or equipment for which they have not been trained. Where incidents do occur, they must ensure that they are reported to their line manager and must cooperate with any investigations as appropriate. Qualifications & Experience Excellent communication skills, reasoning and interpersonal skills are required in this job. Excellent phone, radio and person to person communication skills are essential to this position. Prior security experience is helpful. The ability to remain calm under pressure and in high stress situations is required. Must be at least 18 years of age Must have a valid Driver’s License with a safe driving record Must possess valid auto insurance. Must possess a valid Guard Card or PSO Card The ability to remain calm and act in high stress and pressure situations is required. The ability to defend oneself or others if the situation arises Must be willing to work weekends, holidays and graveyard to support resort operations Physical Requirements: Sitting - Occasionally (1 - 33%) Standing - Constantly (67 - 100%) Walking - Constantly (67 - 100%) Lifts & Carries - 35 - 50 pounds, Frequency - Occasionally (1 - 33%) Lifts Overhead - 25 - 34 pounds, Frequency - Occasionally (1 - 33%) Twisting - Occasionally (1 - 33%) Bending - Occasionally (1 - 33%) Squatting/Kneeling/Crawling/Climbing - Occasionally (1 - 33%) Pulling - 35 - 50 pounds, Frequency - Occasionally (1 - 33%) Wrist Deviation (Side to Side) - Frequently (34 - 66%) Hand/Wrist Repetitions (Up and Down) - Frequently (34 - 66%) Reaching - Frequently (34 - 66%) Grasping - Simple: > 50 pounds Manual Dexterity/Strength - Gross motor, moderate - heavy strength Manual Dexterity/Strength - Fine motor, moderate - heavy strength Pushing - 35 - 50 pounds, Frequency - Occasionally (1 - 33%) Visual Requirements: Close eye work (small figures) Color discrimination Minimal color discrimination - Not applicable Normal color discrimination Other: Depth perception, distance vision, ability to focus Hearing Requirements: Hearing Requirements - Special requirements, able to consistently fulfill communication needs (alarms, phone ringing, conversation, clear acuity within 100 feet) Working Conditions: Temperature - Between 16 and 95 degrees Crawl Space/Cramped Postion - Exposed < 1 hour per day Personal Protective Equipment (e.g. Respiratory Mask, etc.) - Occasionally (1 - 33%) Driving - Frequently (34 - 66%) Noise (Loud/Repetitive, < 85 Decibels per OSHA Standard) - Occasionally (1 - 33%) (Specify any other requirements or restrictions that should be considered) The duties & physical requirements listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties & physical requirements does not exclude them from the position if the work is similar, related or a logical assignment to the position. Benefits Pay Range Compensation between USD $19.75/Hr.-USD $19.75/Hr. At Merlin we welcome the world to our magical attractions and resorts every day and we want to reflect that same multicultural mix inside our business too. We strive to create an inclusive and diverse workplace where people can be themselves, have the same opportunities and thrive together. Because at Merlin, everyone matters! Together, we work to create a workplace where everyone feels valued, no matter their age, race, gender, disability or sexual orientation. Although we understand that we'll always be learning and growing, we aim to be the most inclusive and flexible employer in our industry.
Description Grand Pacific Resort Management (GPRM) is a Southern California rooted company with a world-class culture and exciting growth plans. Inspired by the understanding that the aim of life is to enrich lives; GPRM was created to help families invest invaluable time away together. Join and grow with us as we strive to make vacation dreams a reality. GPRM is searching for leadership talent to add a General Manager to our team. DESCRIPTION: As General Manager, you will be responsible for effectively leading and managing all aspects of the resort operation and for delivering results that contribute to the vision and overall success of Grand Pacific Resort Management. REPORTS TO: Regional Director or Vice President of Resort Operations PURPOSE: Responsible for providing exceptional resort oversight: Deliver consistent quality resort management with a focus on maximizing financial performance and service culture. Mentorship of resort Associates. Liaison between Associates, Board of Directors', Owners/Guests and Management Company. Actively participate in the growth of GPRM. ESSENTIAL FUNCTIONS: Associate Engagement & Empowerment Retention and Recognition Actively participate in the recruitment of Associate talent. Performance Management, including daily development of team members and timely annual review preparation and administration. Ensure New Associate Orientation Participation within 30 days of hire. Oversee time card record keeping of resort Associates and Managers. Manage Associate files, to include disciplinary documentation, positive remarks, training/certifications, reviews and assessments, merit increases, action plans, etc. Promote BE EPIC Moments program to highlight positive interactions with Owners/Guests and peers. Development Mentorship of team members and other identified Associates to assist in securing a bench of leaders for succession. Participate in Grand Pacific University (GPU), and assign applicable courses to resort Associates. Create time-bound action plans for improvement of Associates as needed. Engagement Cultivate an environment that embraces BE EPIC values and ensure GPRM's Service Culture is embodied by all Associates. Ensure Annual Associate Opinion Survey responses are managed via Manager Action Plans and that GPR Listens Sessions are conducted according to the Standard Operating Procedure. Conduct regular team meetings to ensure effective communication of resort team and encourage celebration through monthly team Rallies. Operational Excellence Resort Operations Oversee weekly Inventory Management, including preparation and execution of relocations or rental of any vacant units. Manage compliance of management contracts and vendors. Oversight of resort appearance and Preventative Maintenance (Synergy Program) to the highest standards possible. Manage and oversee Construction and FF&E projects/renovations by verifying a comprehensive and strategic, time-bound plan is in place. Knowledge of resort's CC&R's and Rules & Regulations to ensure compliance. Brand Standards Ensure consistency and adherence to all GPR Brand Standards & Standard Operating Procedures (Best Practices). Host weekly Coffee Klatch activity to generate face-time and feedback with resort Owners. Follow-up on Quarterly Resort Audit Action Items and ensure compliance to actionable items reviewed during audits. Conduct weekly property walks and monthly property audits with plans to improve results, along with Mystery Shop results. Manage Annual Owner Survey action items and focus on increasing Owner Satisfaction scores year-over-year. Service Culture Customer service standards (quantitatively/qualitatively) are achieved according to goals in all departmental categories. Maintain NPS Score at a 75% threshold or higher. Monitor and encourage TripAdvisor reviews, and engage with Owners/Guests to improve resort rankings quarterly. Support GPRM's Core Purpose "Enriching Lives by Creating Experiences Worth Sharing" via assuring all service best practices are embraced and adhered to. Review Exchange Company survey data, along with internal survey data. Comments and/or complaints must be appropriately responded to in a timely manner, with corrective action implemented. Utilize Salesforce daily to monitor Owner/Guest satisfaction scores, various survey responses and Board of Director activity, and provide a plan to improve results. Financial (Budgets & Labor) Develop and prepare annual Operating and Reserves budgets, with a goal of funding reserves at 50% or greater. Present annual budget to Board of Directors for approval. Monitor HOA delinquency by working closely with the Collections team. Oversee resort financial performance: Preparation of Income Statement (P&L) Variance Reports within two business days of Financial Review, to include a time-bound plan to improve if a negative variance to budget occurs. Utilize Cost Per Occupied Room (CPOR) report to analyze department expenses. Ensure a minimum Resort Service Fee (RSF) collection rate of 90%. Maintain City Ledger compliance by collecting payment on reservations within 30 days. Manage/Update Schedule of Values (SOV). Responsible for processing weekly Accounts Payable. Ongoing Reserve Study management, including updates as necessary to ensure specific threshold adherence. Safety Involvement in resort Owner/Guest and Associate Safety, including monthly safety walks, safety meetings and resort-specific safety programs. Participation in Worker's Comp Claims and Incident Reporting. Maintain an accident-free work place, and celebrating safe work practices. Board of Directors and Homeowners Association Exhibit the highest level of ethics and integrity consistent with GPRM's standards. Produce timely, accurate and mail-ready Board Packet development. Coordinate successful Board Meetings by total compliance to Board Meeting Standard Operation Procedures. Monitor Annual Board of Directors Survey results to ensure BOD Member Satisfaction. Maintain a strong, working knowledge of HOA relationships; while exhibiting working knowledge of HOA documents, governing statues and Board meeting procedures. Negotiate contracts on behalf of the HOA by presenting them in the correct legal fashion and having them vetted for implementation. New Business Development Participate in procuring new resorts: Onsite Lead Generation. Client interaction (resort tours/entertainment/Management Services Presentation). Assistance with Resort transitions by self and team members. Special Projects Volunteer for and accept special projects. Flawlessly execute projects according to identified scope and timeline. SPECIFIC JOB KNOWLEDGE, SKILLS AND ABILITIES: The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination or knowledge, skills and abilities: Ability to diffuse difficult customer situations and adapt to individual circumstances or needs. Advanced knowledge of the Timeshare industry and leadership. Dynamic team player who can think creatively, manage innovation and effectively challenge existing practices. Dedicated to contribute to an energetic team with a laser focus on the GPRM Core Purpose and Values. Ability to provide timely, direct complete and actionable feedback to others. Demonstrated ability to influence all levels of the organization with their presence and business acumen. Excellent oral, written, presentation and public speaking skills. Possess strong financial literacy and analysis capabilities. Participate in the development of short and long-term financial and operational goals. Ability to assess/evaluate Associates' performance in a consistent manner. Ensure that Owner/Guest/Associate satisfaction is consistently obtained and maintained. Advanced knowledge of the key principles and practices within all GPRM disciplines, including practical knowledge for management of Associates and dealing with complex problems. Strong organization and project management skills. EDUCATION/FORMAL TRAINING/EXPERIENCE: Bachelor Degree or higher in Hospitality Management, Business Administration, or related major preferred. 3-5 years proven successful experience in Hospitality industry required. Resort General Manager responsibility experience preferred. PHYSICAL DEMANDS: The physical demands described below are representative of those that must be met by an Associate to successfully perform the Essential Functions of this job. Work tasks are performed indoors and outdoors at resort locations. Temperature will vary depending on location. Occasionally required to climb, balance stoop, kneel, crouch or crawl. Frequently required to lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Vision abilities required by this job include close vision, distance vision, peripheral vision and ability to adjust focus. WORK ENVIRONMENT: The noise level in the work environment is usually moderate Due to the nature of the Resort Hospitality industry, Associates may be required to work varying schedules to reflect the business needs. In addition, attendance at all scheduled meetings, training and seminars is necessary. Travel may be required.
Position Summary/ Objective: Under the direction of the Housekeeping Supervisor and/or Manager, the Room Attendant will be responsible for providing superb hospitality by maintaining the interior areas of the resort property. Associate will work independently or in a team under little to no supervision. This position relies on good judgment to perform the functions of the job. Primary Essential Functions: All associates are obligated to support and uphold the values, expectations, policies, and procedures of Grand Pacific Resorts as outlined in the Employee Handbook. Clean all rooms in accordance with resort standards for cleanliness and efficiency. Maintain work carts/stations as necessary to optimize appearance and efficiency. Remove used linens, towels, necessary products and supplies, and replace with all new items. Clean all areas of kitchens, bathrooms, bedrooms and living rooms as set forth in housekeeping checklists. Vacuum, mop, wash, dispose trash, dust, polish and scrub as needed. Maintain uniforms and nametag. Assist with any special projects as assigned by Supervisor. Communicate effectively with guests, supervisors and associates. Stay informed with emergency procedures, current projects, security issues, and the location of emergency equipment. Responsible for conducting all responsibilities in a professional and ethical manner. Responsible for maintaining a consistent, regular attendance record. Adhere to performance standards, company policies and procedures, as they relate to the department. Education, Skills & Experience: The ideal candidate must be a detail oriented, thorough, and professional individual who consistently provides exemplary customer service to guests, owners, management and associates. 0 – 2 years of related experience. High school diploma or equivalent preferred. Ability to multitask effectively. Strong customer service skills. Excellent communication and organizational skills. Experience in the hospitality industry (time share preferred). Ability to work well in a diverse team environment. Additional Eligibility Qualifications Required: Must be available to work various shifts including weekends and holidays. Must be able to successfully pass applicable auditions or skill testing, background check, physical examination and drug screening test. Fluency in English is preferred. Physical, Environmental & Other Requirements: Must be able to stand and/or walk for up to 8 hours. Must also be able to sit, stoop, kneel, crouch and crawl. Must frequently lift and/or move up to 10 pounds and occasionally required to lift and/or move up to 25 pounds. Clear vision (close, distant and depth perception) is needed for navigating office and all other buildings within the resort. EEO Statement: Grand Pacific Resorts provides equal employment opportunities (EEO) to all associates and applicants for all terms and conditions of employment, in every location in which the company has facilities, regardless of any basis protected by applicable federal, state or local law. Other Duties: Please note that this job description does not list all the duties of the job. You may be instructed by upper management to perform other tasks or functions. You will be evaluated in part based upon your performance of the tasks listed in this job description and your ability to commit to the Standards of Excellence. Management has the right to revise this job description at any time. The job description is not a contract for employment.
What you'll bring to the team Safety is paramount in everything we do. This role is part of the facilities team, which is an integral part of our Technical Services department. As a member of the facilities team, you will play a major role in the success of our resort and have one of the most important responsibilities throughout the park. You must always provide and guarantee a fun and safe environment for our guests with a focus on safety, ensuring that our equipment and buildings are inspected, maintained, and repaired to the highest levels possible. As an HVAC-R/Appliance Technician you will inspect, repair and troubleshoot heating, ventilation, air conditioning, culinary, refrigeration systems and related equipment in our facilities. Merlin - It's where we playMerlin Entertainments Merlin Entertainments2.15K subscribers Watch on Inspect, repair, and troubleshoot heating, ventilation, air conditioning, refrigeration systems and related equipment and facilities. Conduct regular preventive maintenance inspections of all HVAC, refrigeration, culinary and exhaust equipment and make necessary adjustments and repairs. Repair or replace defective parts in units and equipment and their controls including thermostats, automatic switches, fan controls, damper motors, louvers, relays, filters, controls, belts, heat exchangers, high limit controls, pressure controls, safety valves and automatic gas valves. Identify maintenance risks on all equipment and keep logs and records of all maintenance functions. Ensure compliance with appliance standards, LEGOLAND health and safety standards and OSHA requirements. Other tasks assigned based on business need. Qualifications & Experience Education: A high school diploma or general education degree (or equivalent education and experience) is required. Other Requirements: Must be willing to work a varied schedule from early mornings to late evenings, including weekends to support park operations. Must have valid driver’s license, safe driving record. Prioritizes safety at all times; follows SDS guidelines and uses appropriate PPE. Holds CA EPA 608 Certification / EPA Universal Certification. Complies with all LEGOLAND California policies and procedures. High school diploma or equivalent required; must be 18+. Minimum 2 years of HVAC Technician experience. Strong knowledge of HVAC, refrigeration, and related systems, including materials, tools, methods, and electrical systems. Skilled in the use of measuring devices, hand tools, and power tools. Knowledge of applicable building codes, OSHA standards, and state/local regulations. Ability to perform complex, precise technical work across a theme park environment. Maintains accurate preventative maintenance records in INFOR EAM system. Coordinates with vendors for materials and equipment as needed. Responds to emergency calls and performs timely repairs to ensure guest and employee safety. Assists with additional maintenance duties as required. Strong communication skills (verbal and written). Team-oriented, dependable, and responsible with a positive, guest-focused attitude. Friendly, outgoing personality with a commitment to creating positive guest experiences. Professional appearance and conduct. Ability to work outdoors in all weather conditions and remain on feet for extended periods. Attends staff meetings and stays current on technical methods and best practices. Physical Requirements A. Sitting: 1. None (0%) 2. Occasionally (1-33%) 3. Frequently (34-66%) 4. Constantly (67-100%) J. Wrist Deviation (Side to Side): 1. None (0%) 2. Occasionally (1-33%) 3. Frequently (34-66%) 4. Constantly (67-100%) B. Standing: 1. None (0%) 2. Occasionally (1-33%) 3. Frequently (34-66%) 4. Constantly (67-100%) K. Hand/Wrist Repetitions (Up and Down): 1. None (0%) 2. Occasionally (1-33%) 3. Frequently (34-66%) 4. Constantly (67-100%) C. Walking 1. None (0%) 2. Occasionally (1-33%) 3. Frequently (34-66%) 4. Constantly (67-100%) L. Reaching: 1. None (0%) 2. Occasionally (1-33%) 3. Frequently (34-66%) 4. Constantly (67-100%) D. Lifts and Carries: Frequency: 1. Up to 10 pounds None Occasionally Frequently Constant 2. 11 to 24 pounds None Occasionally Frequently Constant 3. 25 to 34 pounds None Occasionally Frequently Constant 4. 35 to 50 pounds None Occasionally Frequently Constant 5. 51 to 74 pounds None Occasionally Frequently Constant 6. 75 to 100 pounds None Occasionally Frequently Constant 7. Over 100 pounds None Occasionally Frequently Constant E. Lifts Overhead: Frequency: 1. Up to 10 pounds None Occasionally Frequently Constant 2. 11 to 24 pounds None Occasionally Frequently Constant 3. 25 to 34 pounds None Occasionally Frequently Constant 4. 35 to 50 pounds None Occasionally Frequently Constant 5. 51 to 74 pounds None Occasionally Frequently Constant 6. 75 to 100 pounds None Occasionally Frequently Constant 7. Over 100 pounds None Occasionally Frequently Constant F. Twisting: 1. None (0%) 2. Occasionally (1-33%) 3. Frequently (34-66%) 4. Constantly (67-100%) M. Grasping: 1. Simple: < 50 pounds 2. Firm: > 50 pounds G. Bending: 1. None (0%) 2. Occasionally (1-33%) 3. Frequently (34-66%) 4. Constantly (67-100%) N. Manual Dexterity/Strength: 1. Gross motor, light-moderate strength 2. Gross motor, moderate - heavy strength 3. Fine motor, light-moderate strength 4. Fine motor, moderate - heavy strength H. Squatting/Kneeling/Crawling/ Climbing: 1. None (0%) 2. Occasionally (1-33%) 3. Frequently (34-66%) 4. Constantly (67-100%) O. Pushing: 1. None (0%) 2. Occasionally (1-33%) 60+_ lbs 3. Frequently (34-66%) ___30+__lbs 4. Constantly (67-100%) _10+___lbs I. Pulling: 1. None (0%) 2. Occasionally (1-33%) _60+___ lbs 3. Frequently (34-66%) __30+___ lbs 4. Constantly (67-100%) __10+__ lbs Visual Requirements Hearing P. Visual Requirements: 1. Close eye work (small figures) 2. Color discrimination - Minimal color discrimination - Normal color discrimination 3. Other: Depth perception, distance vision, ability to focus. Q. Hearing Requirements: 1. Special requirements Able to consistently fulfill communication needs. (alarms, phone ringing, conversation, clear acuity within 100 feet) Working Conditions R. Temperature: 1. < 15 degrees Fahrenheit 2. Between 16 and 95 degrees 3. > 95 degrees U. Driving: 1. None (0%) 2. Occasional (1-33%) 3. Frequent (34-66%) 4. Constant (67-100%) S. Crawl Space/Cramped Position: 1. Exposed < 1 hour per day 2. Exposed 1-3 hours per day 3. Exposed 3-7 hours per day 4. Exposed > 7 hours per day V. Noise (loud/repetitive, < 85 decibels per OSHA Standard): 1. None (0%) 2. Occasional (1-33%) 3. Frequent (34-66%) 4. Constant (67-100%) T. Personal Protective Equipment (e.g. respiratory mask, etc.) 1. None (0%) 2. Occasional (1-33%) 3. Frequent (34-66%) 4. Constant (67-100%) Other W. Specify any other requirements or restrictions that should be considered . 1. Heights up to 50 feet 2. Ladders up to 30 feet 3. Confined space frequent 4. water environment Benefits Benefits of Merlin Entertainments · Excellent health care options (medical, dental, and vision that encourage preventative care). · Outstanding Paid Time Off (PTO) that allows for adventure, rest, relaxation, or recuperation. · Merlin Magic Pass for friends and family to enjoy the parks & attractions · Recognition Programs and Rewards · 401(k) program with company match · Tuition reimbursement programs · Numerous learning and advancement opportunities Pay Range Compensation between USD $31.00/Hr.-USD $31.00/Hr. At Merlin we welcome the world to our magical attractions and resorts every day and we want to reflect that same multicultural mix inside our business too. We strive to create an inclusive and diverse workplace where people can be themselves, have the same opportunities and thrive together. Because at Merlin, everyone matters! Together, we work to create a workplace where everyone feels valued, no matter their age, race, gender, disability or sexual orientation. Although we understand that we'll always be learning and growing, we aim to be the most inclusive and flexible employer in our industry.
What you'll bring to the team Safety is paramount in everything we do. This role is with the facilities team, an integral part of our Technical Services department! You will play a major role in the success of our resort and have one of the most important responsibilities in the park. You must always provide and guarantee a fun and safe environment for our guests with a focus on safety, ensuring that our equipment and buildings are inspected, maintained, and repaired to the highest levels possible. As a Facilities Maintenance Technician, you will maintain, repair, and install various equipment, hardware, and paved services as directed by the facilities supervisor. For this position, we are looking for a candidate who has experience working as a mechanic with a preferred focus on golf cart maintenance. In addition, a wide range of building maintenance and general experience is required. Automotive Service Excellence (ASE) Certified preferred. You will also contribute to many areas of general repair and maintenance and assist other skilled trades in performing preventative maintenance and rehabilitation projects. Merlin - It's where we playMerlin Entertainments Merlin Entertainments2.15K subscribers Watch on Safety & Compliance Safety is the top priority at all times. Follows all OSHA, state/city regulations, LEGOLAND California policies, and internal safety/security standards (including ASTM, NEC, and electrical codes). Uses appropriate PPE and follows SDS handling procedures. Maintenance & Technical Duties Performs preventive maintenance inspections and emergency repairs on vehicles, fleet golf carts, and other equipment. Identifies, reports, and documents maintenance issues, risks, and repair needs. Operates basic machine tools (drill presses, grinders, saws, etc.). Ensures all equipment, tools, and work areas are kept clean, safe, and in good working condition. Completes assigned work with quality workmanship and minimal downtime. Logs preventative maintenance activities accurately in the INFOR EAM system. Operations & Coordination Responds to emergency repair calls throughout the park as directed. Works with vendors to source appropriate materials and equipment. Serves as a liaison with other maintenance staff and departments. Attends training, meetings, and technical development sessions to stay current. General Responsibilities Maintains positive attitude and guest-focused approach aligned with a fun environment. Works effectively as part of a team. Reports discrepancies in equipment or tools to supervisors. Assists with additional maintenance duties as needed based on operational requirements. Qualifications & Experience Background and Experience: Requires a minimum of four years of experience in facilities maintenance and repair. Considerable knowledge of the practices, tools, and equipment used to troubleshoot and repair mechanical systems is required. Preferred experience in repairing and servicing small diesel and gasoline engines in addition to repairing electrical golf carts. Must be able to react under pressure or in an emergency in a calm and rational manner. Ability to read and evaluate reports and correspondence. Must be proficient in basic math skills. Ability to read blueprints pertaining to rides, attractions, and buildings. A friendly, polite, guest service oriented demeanor is required. Education: A high school diploma or general education degree (or equivalent education and experience) is required. Other Requirements: Must be willing to work flexible hours, including evenings and weekends to support park operations. Ideally, candidate is willing to work Sunday-Thursday shifts. Must have valid driver’s license, safe driving record, and be willing to utilize own vehicle for business purposes. Physical Requirements A. Sitting: 1. None (0%) 2. Occasionally (1-33%) 3. Frequently (34-66%) 4. Constantly (67-100%) J. Wrist Deviation (Side to Side): 1. None (0%) 2. Occasionally (1-33%) 3. Frequently (34-66%) 4. Constantly (67-100%) B. Standing: 1. None (0%) 2. Occasionally (1-33%) 3. Frequently (34-66%) 4. Constantly (67-100%) K. Hand/Wrist Repetitions (Up and Down): 1. None (0%) 2. Occasionally (1-33%) 3. Frequently (34-66%) 4. Constantly (67-100%) C. Walking 1. None (0%) 2. Occasionally (1-33%) 3. Frequently (34-66%) 4. Constantly (67-100%) L. Reaching: 1. None (0%) 2. Occasionally (1-33%) 3. Frequently (34-66%) 4. Constantly (67-100%) D. Lifts and Carries: Frequency: 1. Up to 10 pounds None Occasionally Frequently Constant 2. 11 to 24 pounds None Occasionally Frequently Constant 3. 25 to 34 pounds None Occasionally Frequently Constant 4. 35 to 50 pounds None Occasionally Frequently Constant 5. 51 to 74 pounds None Occasionally Frequently Constant 6. 75 to 100 pounds None Occasionally Frequently Constant 7. Over 100 pounds None Occasionally Frequently Constant E. Lifts Overhead: Frequency: 1. Up to 10 pounds None Occasionally Frequently Constant 2. 11 to 24 pounds None Occasionally Frequently Constant 3. 25 to 34 pounds None Occasionally Frequently Constant 4. 35 to 50 pounds None Occasionally Frequently Constant 5. 51 to 74 pounds None Occasionally Frequently Constant 6. 75 to 100 pounds None Occasionally Frequently Constant 7. Over 100 pounds None Occasionally Frequently Constant F. Twisting: 1. None (0%) 2. Occasionally (1-33%) 3. Frequently (34-66%) 4. Constantly (67-100%) M. Grasping: 1. Simple: < 50 pounds 2. Firm: > 50 pounds G. Bending: 1. None (0%) 2. Occasionally (1-33%) 3. Frequently (34-66%) 4. Constantly (67-100%) N. Manual Dexterity/Strength: 1. Gross motor, light-moderate strength 2. Gross motor, moderate - heavy strength 3. Fine motor, light-moderate strength 4. Fine motor, moderate - heavy strength H. Squatting/Kneeling/Crawling/ Climbing: 1. None (0%) 2. Occasionally (1-33%) 3. Frequently (34-66%) 4. Constantly (67-100%) O. Pushing: 1. None (0%) 2. Occasionally (1-33%) 60+_ lbs 3. Frequently (34-66%) ___30+__lbs 4. Constantly (67-100%) _10+___lbs I. Pulling: 1. None (0%) 2. Occasionally (1-33%) _60+___ lbs 3. Frequently (34-66%) __30+___ lbs 4. Constantly (67-100%) __10+__ lbs Visual Requirements Hearing P. Visual Requirements: 1. Close eye work (small figures) 2. Color discrimination - Minimal color discrimination - Normal color discrimination 3. Other: Depth perception, distance vision, ability to focus. Q. Hearing Requirements: 1. Special requirements Able to consistently fulfill communication needs. (alarms, phone ringing, conversation, clear acuity within 100 feet) Working Conditions R. Temperature: 1. < 15 degrees Fahrenheit 2. Between 16 and 95 degrees 3. > 95 degrees U. Driving: 1. None (0%) 2. Occasional (1-33%) 3. Frequent (34-66%) 4. Constant (67-100%) S. Crawl Space/Cramped Position: 1. Exposed < 1 hour per day 2. Exposed 1-3 hours per day 3. Exposed 3-7 hours per day 4. Exposed > 7 hours per day V. Noise (loud/repetitive, < 85 decibels per OSHA Standard): 1. None (0%) 2. Occasional (1-33%) 3. Frequent (34-66%) 4. Constant (67-100%) T. Personal Protective Equipment (e.g. respiratory mask, etc.) 1. None (0%) 2. Occasional (1-33%) 3. Frequent (34-66%) 4. Constant (67-100%) Other W. Specify any other requirements or restrictions that should be considered . 1. Heights up to 70 feet 2. Ladders up to 30 feet 3. Confined space frequent 4. water environment Benefits Benefits of Merlin Entertainments · Excellent health care options (medical, dental, and vision that encourage preventative care). · Outstanding Paid Time Off (PTO) that allows for adventure, rest, relaxation, or recuperation. · Merlin Magic Pass for friends and family to enjoy the parks & attractions · Recognition Programs and Rewards · 401(k) program with company match · Tuition reimbursement programs · Numerous learning and advancement opportunities Pay Range From USD $26.00/Hr. At Merlin we welcome the world to our magical attractions and resorts every day and we want to reflect that same multicultural mix inside our business too. We strive to create an inclusive and diverse workplace where people can be themselves, have the same opportunities and thrive together. Because at Merlin, everyone matters! Together, we work to create a workplace where everyone feels valued, no matter their age, race, gender, disability or sexual orientation. Although we understand that we'll always be learning and growing, we aim to be the most inclusive and flexible employer in our industry.
Omni La Costa Resort & Spa Nestled among the beautiful coastal foothills of Carlsbad, CA, Omni La Costa Resort & Spa is a destination where timeless luxury meets modern wellness. Home to the award-winning Spa at La Costa, recognized among the nation’s best, the resort also features acclaimed restaurants showcasing fresh, coastal-inspired cuisine, championship golf and tennis, and a host of pools and experiences that celebrate the Southern California lifestyle. At Omni La Costa, our associates are the heart of the guest experience. We foster a culture rooted in respect, gratitude, and empowerment, offering comprehensive training, mentorship, and opportunities for growth. If you’re passionate about hospitality, Omni La Costa may be your perfect match. Account Payable Coordinator-Full Time Overview: The Accounts Payable Coordinator will maintain all vendor accounts assigned, to include transaction entry, production of weekly payable checks and reconciliation of account statements. Responsabilities: • Process invoices for payment. • Review invoices for proper coding and assign codes as necessary. • Route invoices for approval. • Entry of all invoices in a timely manner. • Produce weekly payable checks. • Maintain current filing of all paid vendor invoices. • Maintain a current status on all open purchase orders. • Review purchase orders for accuracy. • Investigate discrepancies on past due invoices. • Investigate and resolve all outstanding credits. • Maintain current reconciliation’s of vendor statements. • Prepare month end payable accruals as required. • Other accounting duties at management’s direction. Qualifications: • Must be a High School graduate. • Must have completed College level Accounting classes or equivalent and one year hotel accounting experience preferred. • Customer service experience helpful. • Must have a working knowledge of computer software i.e.: Windows, Excel, Word, and WordPerfect. • Must have a working knowledge of a ten key calculator, computer, credit card authorization machine, telephone, fax and other office equipment. PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; and reach with hands and arms. The employee frequently is required to talk or hear. The employee is occasionally required to walk. The employee must frequently lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, and ability to adjust focus. Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster is available using the following link: EEOC is the Law Poster. Omni Hotels & Resorts does not discriminate on the basis of any protected category with respect to the payment of wages. If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to: [email protected].
Position Summary/ Objective: Under the direction of the Maintenance Supervisor, Manager, and/or Director, the Maintenance Tech I performs general maintenance, conducts routine inspections, and addresses equipment or structural issues within the resort facility. This entry-level position demands a proactive and adaptable approach, emphasizing not only technical proficiency and sound judgment but also a paramount commitment to safety. By actively engaging in GPR safety programs and embracing industry-standard safety practices, the Maintenance Tech I ensures the operational integrity of the property's facilities while prioritizing a secure and hazard-free environment for both team members and guests. Primary Essential Functions: All associates are obligated to support and uphold the values, expectations, policies, and procedures of Grand Pacific Resorts as outlined in the Employee Handbook. Perform routine preventative maintenance and repairs of the property, common areas, and guest rooms, focusing on basic electrical, plumbing, painting, appliance repair, and HVAC with little or no supervision. Undergo training and mentorship to enhance troubleshooting, diagnostic, and repair skills gradually. Seek guidance from experienced team members for more complex troubleshooting scenarios. Gain hands-on experience in equipment upkeep and regular inspections. Inspect and maintain tools, work areas, work carts, equipment, or machines. Identify, locate, and operate all shut-off valves for equipment, machines, or utility systems. Maintain maintenance inventory and requisition parts and supplies as needed. Perform general maintenance and cleaning of common areas, maintenance shop, trash removal, and snow removal if applicable. Utilize Computerized Maintenance Management System (CMMS) and other mobile apps to create and close work orders with appropriate data (labor hours, downtime, problem/cause/remedy, and parts used). Follow written and verbal instructions and complete documentation associated with work orders/guest requests. Communicate with resort guests to triage facilities issues, set service response expectations, and validate that work has been completed to quality control and guest expectations. Develop and maintain positive working relationships across all levels of the organization. Adhere to all OSHA and other regulatory agencies having jurisdiction on health and safety regulations. Understand and follow safe work practices in accordance with the OSHA/Resort Safety Programs and Emergency Response Manual. Participate in Safety Programs within the Resort through awareness in everyday job functions. Participate on the Resort Safety Committee and Emergency Response Team. Report injuries, illnesses, workplace hazards, issues with tools, equipment, machines, unsafe acts/unsafe conditions to the respective Supervisor/Manager and or Safety Committee. Adhere to the Lockout/Tagout program and procedures under the guidance of senior team members. Education, Skills & Experience: The ideal candidate for this role is a detail-oriented and thorough professional, consistently providing exemplary customer service to guests, owners, management, and associates. Key qualifications include: I. Related Maintenance Experience: At least one year of maintenance experience in the hospitality industry, building maintenance, or a related trade. II. Basic Trade Skills: Electrical Knowledge: Change out electrical outlets, switches, light bulbs, and ballasts. Operate a multimeter and/or voltage tester. Conduct general troubleshooting of electrical circuits. Plumbing Knowledge: Use a plunger and/or closet auger. Operate a drain-cleaning machine (aka Snake). Install showerheads and faucets. Mechanical Knowledge: General understanding of HVAC systems and sequence of operations. Replace AC filters. Install thermostats. General Repairs: Conduct general furniture repairs (paint touch-up, wood repair, etc.). Perform minor drywall repairs (patches), carpet repairs, and vinyl flooring repairs. Conduct painting tasks for touch-ups and small projects. III. Additional Skills and Traits: Basic computer skills and ability to operate mobile devices. Strong customer focus and service skills. Ability to follow written and verbal instructions. Excellent organizational skills. Experience in the hospitality industry (Hotel/Resort preferred). Ability to work well in a diverse team environment. Additional Eligibility Qualifications Required: Must be available for regular on-call work assignments/emergency calls, work scheduled off-hours, and emergency overtime as required. Availability for various shifts, including weekends and holidays. Successful completion of applicable auditions or skill testing, background check, physical examination, and drug screening test. Ability to speak and understand the English language; fluency in Spanish is preferred. Must have a valid driver’s license. Ability to operate a motor vehicle if applicable. May require the use of a personal or company vehicle or electrical cart. Ability to travel to other regional locations for work, training, meetings, and other work-related functions. Physical, Environmental & Other Requirements: Must be able to stand and/or walk for up to 8 hours. Also, able to sit, stoop, kneel, crouch, and crawl. Frequently lift and/or move up to 25 pounds; occasionally required to lift and/or move up to 50 pounds. Clear vision (close, distant, and depth perception) needed for navigating the office and all other buildings within the resort. Work effectively in varied conditions, temperatures, and environments. EEO Statement: Grand Pacific Resorts provides equal employment opportunities (EEO) to all associates and applicants for all terms and conditions of employment, in every location in which the company has facilities, regardless of any basis protected by applicable federal, state or local law. Other Duties: Please note that this job description does not list all the duties of the job. You may be instructed by upper management to perform other tasks or functions. You will be evaluated in part based upon your performance of the tasks listed in this job description and your ability to commit to the Standards of Excellence. Management has the right to revise this job description at any time. The job description is not a contract for employment.
Position Summary/ Objective: Under the direction of the Front Desk Supervisor and/or manager, the Night Auditor will be responsible for providing excellent service to guests and/or owners while balancing the day’s transactions. Associate will work independently or in a team under little to no supervision. This position relies on good judgment to perform the functions of the job. Primary Essential Functions: All associates are obligated to support and uphold the values, expectations, policies, and procedures of Grand Pacific Resorts as outlined in the Employee Handbook. Count cash drawer. Greet guests and provide door service and bell/valet service when needed. Register arriving guests and assign room. Check guest files to ensure proper information/authorizations/charges are correct. Answer inquiries regarding resort services and registration by letter, by telephone and in person, provide information about services available in the community and respond to guests’ complaints. Ability to operate multi-line phone. Present statements of charges to departing guests and receive payment. Resolve or refer to Management all guest concerns, complaints or suggestions in a continuous effort to provide superior guest service. Remain current on room rates, room availability and emergency procedures. Ensure management is aware of guest special requests or needs. Provide courteous service to our guests and be cordial to all team members. Log wake up calls and enter into console. Run the night audit and verify all corrections and charges are correct. Balance the revenue to the audit and notate any variances. Print morning reports for Housekeeping. Maintain personal uniforms and nametags. Responsible for conducting all responsibilities in a professional and ethical manner. Responsible for maintaining a consistent, regular attendance record. Adhere to performance standards, company policies and procedures, as they relate to the department. Education, Skills & Experience: The ideal candidate must be a detail oriented, thorough, and professional individual who consistently provides exemplary customer service to guests, owners, management and associates. At least one year night auditor of related experience. Professional telephone etiquette required. High school diploma or equivalent. Strong customer service skills. Excellent communication and organizational skills. Experience in the hospitality industry (time share preferred). Ability to work well in a diverse team environment. Additional Eligibility Qualifications Required: Must be available to work various shifts including weekends and holidays. Must be able to successfully pass applicable auditions or skill testing, background check, physical examination and drug screening test. Ability to speak and understand the English language. Physical, Environmental & Other Requirements: Must be able to stand and/or walk for up to 8 hours. Must also be able to sit, stoop, kneel, crouch and crawl. Must frequently lift and/or move up to 10 pounds and occasionally required to lift and/or move up to 25 pounds. Clear vision (close, distant and depth perception) is needed for navigating office and all other buildings within the resort. EEO Statement: Grand Pacific Resorts provides equal employment opportunities (EEO) to all associates and applicants for all terms and conditions of employment, in every location in which the company has facilities, regardless of any basis protected by applicable federal, state or local law. Other Duties: Please note that this job description does not list all the duties of the job. You may be instructed by upper management to perform other tasks or functions. You will be evaluated in part based upon your performance of the tasks listed in this job description and your ability to commit to the Standards of Excellence. Management has the right to revise this job description at any time. The job description is not a contract for employment.
What you'll bring to the team Responsible for the timely and efficient completion of tasks in an assigned area of operation. Responsible for consistently demonstrating the Merlin Values. Performs a variety of duties related to general business operations and guest service. Exhibits positive customer engagement. This position is a multi-skilled role. Completion of Modules and Performance Eligibility will result in increased responsibilities and skill level. This progression allows for earned pay increases from level to level. Level 1: You will start with one Module to begin your skill journey. Merlin - It's where we playMerlin Entertainments Merlin Entertainments2.15K subscribers Watch on Click here to learn more about the Resort Operation Model Citizen role! Essential Job Functions Assists Guests at all Resort entrances, scanning tickets and membership passes, and ensuring ease of access for Guests in wheelchairs and/ or strollers. Liaison with Leadership Team and Guest Services Team to resolve ticket and membership errors Perform manual inspections of all bags, backpacks, purses, coolers, etc. entering the Resort Operates computerized point of sale system. Handles credit card transactions. Ensures thorough understanding of all aspects of the system and associated procedures. Provides upsell opportunities Responsible for assisting in stock loss controls and participating in all Loss Prevention policies and procedures. Ensures stock levels are maintained and that all areas are kept in a well-organized manner. Responsible for selling Resort tickets and memberships via our Accesso POS system Experience Usher and host: Provide memorable guest service while engaging with guests as you support guest flow and capacity in assigned venue or show. Prepare venues or building experiences for guest visitation – restocking brick, cleanliness upkeep and safety checks. Rides & Attractions: Learn and follow detailed ride operating procedures listed in Standard Operating Procedures manuals. Work effectively in busy environments with high noise levels. Work effectively under pressure in situations such as ride breakdowns or upset guests. Maintain a high level of focus to ensure safe operation. Comfortable speaking to guests both one-on-one and in groups using a public address system. Responsible for promoting and demonstrating LEGO bricks and Merlin’s SOPs, culture and core values through words and actions Performs opening and closing routines as defined by the operating procedures. Ensures cleanliness in all aspects of workspaces. Maintain Merlin customer service standards by assisting guests and questions. Responsible for assigned locations’ daily maintenance, cleanliness and security. Responsible for opening and closing tasks necessary to operate assigned locations in keeping with company policy and procedure. Other Responsibilities SERVICE: Responsible for the operation of assigned RETAIL locations. Performs a variety of duties related to sale of merchandise items including preparing inventory for sale, POS transactions, maintaining retail locations, and ensuring positive guest service to park visitors. Performs duties beginning with Ride Queue Merge Point Attendant in RESERVE N RIDE and develops into customer service booth stations. Working in ADMISSIONS is all about providing our guests with an awesome first and last impression. Tasks will include helping guests with ticket & membership needs, welcoming guests to our parking lot, ensuring a smooth entry at our bag check and scanning tickets at the main gate. PARK OPERATIONS: Performs OPERATIONS duties beginning with Play Area Attendant and progresses to full Ride Operator as assigned. Learn and follow detailed ride operating procedures listed in Standard Operating Procedures manuals. EXPERIENCE: Join the EXPERIENCE Team to deliver memorable experiences at our shows, education classes, building experiences and costume character meet and greets. You’ll play a key support role and responsibilities will range from show usher, helping guests at LEGO building areas and taking on the key role of a costume character or escort. BUILDING BLOCKS: These elevated opportunities are part of your MultiSkilled journey as you increase in your skill level. You’ll need the ability to deliver a dynamic customer service experience by assisting guests in a variety of specialty roles & enhancing the experience for our guests at every opportunity! Health & Safety Team Members are responsible for ensuring all Health, Safety & Security measures are in line with the Group Policy (HS001). They must ensure that they follow all Company measure to ensure their own safety and the safety of others. This includes ensuring risk assessments are signed off, safe working procedures are in place and being followed for all work activities. Where incidents do occur… Preferred experience in a commercial or Theme Park environment. Basic math and computing skills are a requirement. Guest service experience preferred. Experience on a Point of Sale unit is preferred. Qualifications & Experience Education: High school graduate or General Education Degree (or equivalent education and experience) is preferred. Work Environment Various areas inside and outside of the Attraction.... Working Pattern: Various inside, outside and enclosed locations with varying temperatures and floor surfaces. Exposed to wet and/or humid conditions. May be exposed to food allergens. This role requires full availability on all Holidays, including: Thanksgiving, Christmas Eve, Christmas Day, New Years Eve and New Years Day. No exceptions will be made. In- School Minor & Adults (18+) Provide at least 1 weekend day (Saturday or Sunday) Plus 1 additional partial day (any other day of the week) - availability must be withing normal operating hours Out-of-school Minors & Adults (18+) Provide at least 3 full days of availability At least 1 day must be a weekend (Saturday or Sunday) During Out-of-School Periods (Holidays, Summer, Breaks etc.) All MCs must provide 3 full days of availability, with at least 1 day being a weekend (Saturday or Sunday) Other Requirements Performs other duties as assigned. Must be willing to work flexible hours, including evenings and weekends to support park operations. Attendance is a mandatory function of this job. Physical Description: Ability to sit for sustained periods of time to attend on-site meetings, perform paperwork activities. Intermittent and prolonged standing and walking to move about the park site, and interact with employees. Finger dexterity sufficient to complete paperwork activities and to use a computer. Visual acuity sufficient to read written materials, to complete paperwork activities, and to drive. Hearing sufficient to communicate with individuals in person and by telephone. · Physical Requirements Sitting - Occasionally (1 - 33%) Standing - Constantly (67 - 100%) Walking - Constantly (67 - 100%) Bending - Frequently (34 - 66%) Twisting - Frequently (34 - 66%) Squatting/Kneeling/Crawling/Climbing - Frequently (34 - 66%) Wrist Deviation (Side to Side) - Frequently (34 - 66%) Hand/Wrist Repetitions (Up and Down) - Frequently (34 - 66%) Reaching - Frequently (34 - 66%) Grasping - Simple: < 50 pounds Manual Dexterity/Strength - Gross motor, light - moderate strength Manual Dexterity/Strength - Fine motor, light - moderate strength Lifting, Pulling and Pushing - Frequency of Activity by Weight Category Frequency of Activity Matrix Lifts & Carries Lifts Overhead Pulling Pushing Up to 10 pounds Constantly (67 - 100%) None (0%) Frequently (34 - 66%) Frequently (34 - 66%) 11 - 24 pounds Constantly (67 - 100%) None (0%) Frequently (34 - 66%) Frequently (34 - 66%) 25 - 34 pounds Constantly (67 - 100%) None (0%) Occasionally (1 - 33%) Occasionally (1 - 33%) 35 - 50 pounds Occasionally (1 - 33%) None (0%) None (0%) None (0%) 51 - 74 pounds Occasionally (1 - 33%) None (0%) None (0%) None (0%) 75 - 100 pounds None (0%) None (0%) None (0%) None (0%) Over 100 pounds None (0%) None (0%) None (0%) None (0%) Visual/Hearing Requirements Working Conditions Requirement Applicable/Not Applicable Temperature Between 16 and 95 degrees Visual Crawl Space/Cramped Postion Exposed 1 - 3 hour per day Close eye work (small figures) Applicable Personal Protective Equipment** None (0%) Color discrimination Applicable Driving None (0%) Minimal color discrimination Not Applicable Noise* Occasionally (1 - 33%) Normal color discrimination Applicable * (Loud/Repetitive, < 85 Decibels per OSHA Standard) **(e.g. Respiratory Mask, etc.) Other: Depth perception, distance vision, ability to focus Applicable Other: Hearing (Specify any other requirements or restrictions that should be considered) Hearing Requirements - Special requirements, able to consistently fulfill communication needs (alarms, phone ringing, conversation, clear acuity within 100 feet) Applicable The duties & physical requirements listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties & physical requirements does not exclude them from the position if the work is similar, related or a logical assignment to the position. Benefits Benefits of Merlin Entertainments Excellent health care options (medical, dental, and vision that encourage preventative care). Outstanding Paid Time Off (PTO) that allows for adventure, rest, relaxation, or recuperation. Merlin Magic Pass for friends and family to enjoy the parks & attractions Recognition Programs and Rewards 401(k) program with company match Tuition reimbursement programs Numerous learning and advancement opportunities Everyone Matters at Merlin. At Merlin we welcome the world to our magical attractions and resorts every day and we want to reflect that same multicultural mix inside our business too. We strive to create an inclusive and diverse workplace where people can be themselves, have the same opportunities and thrive together. Because at Merlin, everyone matters! Together, we work to create a workplace where everyone feels valued, no matter their age, race, gender, disability or sexual orientation. Although we understand that we'll always be learning and growing, we aim to be the most inclusive and flexible employer in our industry. Pay Range Compensation between USD $17.50/Hr.-USD $17.50/Hr. At Merlin we welcome the world to our magical attractions and resorts every day and we want to reflect that same multicultural mix inside our business too. We strive to create an inclusive and diverse workplace where people can be themselves, have the same opportunities and thrive together. Because at Merlin, everyone matters! Together, we work to create a workplace where everyone feels valued, no matter their age, race, gender, disability or sexual orientation. Although we understand that we'll always be learning and growing, we aim to be the most inclusive and flexible employer in our industry.