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ABOUT THE JOB | Why HB Leisure At HB Leisure, we strive to create amazing guest experiences with the help of our amazing team. We take pride in games—starting with our team. Our Games Attendants are the foundation of our culture, and we’re committed to providing them with a great work environment and opportunities to grow with us. Whether you like to spend time interacting with our guests or showing off your game and selling skills, you’ll enjoy opportunities to showcase your talent and have plenty of room to grow. This is a terrific opportunity for students, young professionals, or community members looking to gain experience in games and entertainment. To see what a typical day as Games Attendant looks like, click the link below! https://drive.google.com/file/d/1uSr-t7eWwwB898ZyMZEif2dyoXL97fos/view? usp=sharing WHAT YOU’LL DO | The Opportunity Greet guests in a fun and friendly way Explain game rules and encourage guests to play — and come back for more! Use your energy and training to boost sales Restock prizes and maintain organized prize displays Handle sales transactions accurately Keep games area clean, safe, and presentable at all times Assist with inventory and product transfers WHAT MAKES YOU A GREAT FIT | Must-Have Skills Be passionate about creating fun, making memories, and enhancing guest experiences! Outgoing, cheerful outlook with high energy Comfortable interacting with guests of all ages and backgrounds Reliable, punctual, and able to follow instructions. Flexibility to work evenings, weekends, and holidays as needed Must be able to stand, sit, squat, walk for extended period of time Able to work outdoors in varying weather conditions PERKS AND BENEFITS | What We Offer HB Leisure team members are expected to give their best on the job - so we do our part in making sure we give you what you need to stay motivated, valued and embrace living your best life! Awesome culture that’s inclusive, rewarding and FUN! We love to promote from within! We have a robust training program that will help you excel to the next level within our company! We strive to ensure our people have first opportunities when new positions are made available company-wide! Exclusive employee ride nights & team appreciation events Food, game, and merchandise discounts Flexible schedules around your availability Eligibility for daily performance bonuses Free park admission and/or discounted guest tickets for family and friends (at participating sites) HB Leisure is an equal opportunity employer and does not discriminate against qualified applicants based on race, color, sex, gender, gender identity, gender expression, religious creed, sexual orientation, pregnancy, national origin, ancestry, age, military and veteran status, marital status, physical or mental disability, protected medical condition, genetic information, reproductive health decision-making or any other characteristic protected by law. If you need an accommodation to complete an online application, please send an email to our recruiting team at [email protected]
Position Summary/ Objective: Under the direction of the Front Desk Supervisor and/or Manager, the Front Desk Agent will be responsible for providing exceptional guest service to guests, owners, supervisors and associates in a warm and friendly manner. Associate will work independently or in a team under little to no supervision. This position relies on good judgment to perform the functions of the job. Primary Essential Functions: All associates are obligated to support and uphold the values, expectations, policies, and procedures of Grand Pacific Resorts as outlined in the Employee Handbook. Check guests/owners in and out of the resort, answering any questions they may have. Meet and exceed guest/owner expectations by providing exceptional customer service by phone or in person. Answer a high volume of inbound calls from guests/owners. Communicate effectively with guests, owners, supervisors and associates. Resolve customer complaints and problems calmly and effectively. Obtain or confirm guest information, assign rooms, and activate and distribute keys. Occasionally assist guests with loading or unloading luggage utilizing the staircase if necessary. Occasionally deliver guest request items to and from rooms. Responsible for conducting all responsibilities in a professional and ethical manner. Responsible for maintaining a consistent, regular attendance record. Adhere to performance standards, company policies and procedures, as they relate to the department. Education, Skills & Experience: The ideal candidate must be a detail oriented, thorough, and professional individual who consistently provides exemplary customer service to guests, owners, management and associates. 1+ years of related experience, preferably within the hospitality industry. Professional telephone etiquette is required. High school diploma or equivalent. Excellent communication and organizational skills. Experience in the hospitality industry (time share preferred). Ability to work well in a diverse team environment. Additional Eligibility Qualifications Required: Must be available to work various shifts including weekends and holidays. Must be able to successfully pass applicable auditions or skill testing, background check, physical examination and drug screening test. Ability to speak and understand the English language. Physical, Environmental & Other Requirements: Must be able to stand and/or walk for up to 8 hours. Must also be able to sit, stoop, kneel, crouch and crawl. Must frequently lift and/or move up to 10 pounds and occasionally required to lift and/or move up to 25 pounds. Clear vision (close, distant and depth perception) is needed for navigating office and all other buildings within the resort. EEO Statement: Grand Pacific Resorts provides equal employment opportunities (EEO) to all associates and applicants for all terms and conditions of employment, in every location in which the company has facilities, regardless of any basis protected by applicable federal, state or local law. Other Duties: Please note that this job description does not list all the duties of the job. You may be instructed by upper management to perform other tasks or functions. You will be evaluated in part based upon your performance of the tasks listed in this job description and your ability to commit to the Standards of Excellence. Management has the right to revise this job description at any time. The job description is not a contract for employment.
POSITION PURPOSE: This position is responsible for managing all Front Desk, Bell, and Housekeeping departments to ensure efficient, cost effective and quality services are provided to guests for a positive experience in the hotel. ESSENTIAL FUNCTIONS Supporting Operations Team Ensures that goals are being translated to the team as they relate to guest tracking and productivity. Understands employee and guest satisfaction results and communicates game plans to address need areas and expand on the strengths. Assists in ensuring that the team has the capabilities to meet expectations. Leads by example demonstrating self-confidence, energy and enthusiasm. Assists employees in understanding guests’ ever-changing needs and expectations, and exceeding them. Supporting Property Operations Function(s) Publishes all guest satisfaction results in a timely fashion including all guest satisfaction forms, comment cards and guest letters. Takes proactive approaches when dealing with employee concerns. Extends professionalism and courtesy to employees at all times. Communicates/updates all goals and results with employees. Meets semiannually with staff on a one-to-one basis. Assists/teaches the team scheduling against guest and hours/occupied room goals. Performs hourly job functions as needed. Managing and Monitoring Activities that Affect the Guest Experience Provides excellent customer service by being readily available/approachable for all guests. Takes proactive approaches when dealing with guest concerns. Extends professionalism and courtesy to guests at all times. Responds timely to customer service department request. Ensures all team members meet or exceed all hospitality requirements. Assisting in Managing Profitability Assists in performing required annual Quality audit with AGM & RD. Ensures a viable key control program is in place. Understands financial statements, sales and activity reports, and other performance data. Conducting Human Resources Activities Interviews and assists in making hiring decisions. Receives hiring recommendations from team supervisors. Ensures orientations for new team members are thorough and completed in a timely fashion. Other: Regular attendance in conformance with the standards, which may be established from time to time, is essential to the successful performance of this position. Employees with irregular attendance will be subject to disciplinary action, up to and including termination of employment. Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel. In addition, attendance at all scheduled training sessions and meetings is required. Upon employment, all employees are required to fully comply with Westin/Solea Carlsbad Resort & Spa rules and regulations for the safe and effective operation of the hotel’s facilities. Employees who violate hotel rules and regulations will be subject to disciplinary action, up to and including termination of employment. SUPPORTIVE FUNCTIONS In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the manager based upon the particular requirements of the hotel: Provide executive management and department heads with reports of all incidents: and takes action to avoid repetition of any incidents, accidents, thefts, or complaints. Complete responsibility for all Risk Management policies, procedures, goals and objectives to include guest/employee safety and health, protection of all resort and guest property, and all relevant legislated requirements. Perform other duties and handle projects as assigned by Manager. Ability to assume the responsibilities of the Resort Manager in his/her absence. Perform special projects and other responsibilities as assigned. SPECIFIC JOB KNOWLEDGE, SKILLS AND ABILITIES The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of knowledge, skills, and abilities: The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of knowledge, skills, and abilities: Must be able to speak, read, write and understand the primary language(s) used in the workplace. Must be able to read and write to facilitate the communication process. Requires good communication skills, both verbal and written. Most tasks are performed in a team environment with the employee acting as a team leader. There is minimal direct supervision. Must possess supervisory and management skills to communicate and express ideas and directives clearly to employees. Must possess basic computational ability. Must possess basic computer skills. Knowledge of computer accounting programs, math skills as well as budgetary analysis capabilities required. Advanced knowledge of the principles and practices within the rooms discipline and hospitality profession, including experiential knowledge for management of people and complex problems. Ability to study, analyze and interpret complex activities and/or information in order to improve new practices or develop new approaches. Ability to make decisions with only general policies and procedures available for guidance. Must be able to negotiate, convince, sell and influence professionals and/or hotel guests. Thorough knowledge of federal, state and local laws governing equal employment opportunity and civil rights, occupational safety and health, wage and hour issues, and labor relations, including, but not limited to the following statutes and their state and local analogues (where applicable): Title VII, ADEA, Equal Pay Act, Pregnancy Discrimination Act, FLSA, ADA, OSHA, FMLA, and NLRA. Physical Demands Most work tasks are performed indoors. Temperature is moderate and controlled by hotel environmental systems. Must be able to sit at a desk for up to 5 hours per day. Walking and standing are required the rest of the working day. Length of time of these tasks may vary from day to day and task to task. Must be able to exert well-paced ability to reach other departments of the hotel on a timely basis. Must be able to lift up to 15 lbs. occasionally. Must be able to lift items weighing in excess of 50 lbs. occasionally. Must be able to push and pull carts and equipment weighing up to 250 lbs. occasionally. Must be able to bend, stoop, squat and stretch to fulfill cleaning and inspection tasks. Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity. Talking and hearing occur continuously in the process of communicating with guests, supervisors and subordinates. Vision occurs continuously with the most common visual functions being those of near vision and depth perception. Requires manual dexterity to use and operate all necessary equipment. Must have finger dexterity to be able to operate office equipment such as computers, printers, 10-key adding machine, electric typewriter, multi-line touch tone phone, filing cabinets, FAX machines, photocopiers, dolly and other office equipment as needed. QUALIFICATION STANDARDS Education High school or equivalent education required. Bachelor’s Degree preferred. Experience Two to Four years’ experience in Hotel Operations, including at least two years’ supervisory experience in a property of similar size and quality required. Brand experience strongly preferred. Licenses or Certificates Valid and Active Drivers license Grooming All employees must maintain a neat, clean and well-groomed appearance per Hotel Solea standards. Attendance: Regular attendance in conformance with the standards, which may be established by Hotel Solea Resort & Spa from time to time, is essential to the successful performance of this position. Employees with irregular attendance / tardies will be subject to disciplinary action, up to and including termination of employment. Upon employment, all employees are required to fully comply with Hotel Solea Resort & Spa rules and regulations will be subject to disciplinary action, up to and including termination of employment. This job description is not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform from time to time. Ownership: This job opportunity for employment is being made available by Grand Pacific Hotel Services, L.P., the owner and the employer of all associates working at Hotel Solea. Marriott International is not the owner or operator of Hotel Solea. Marriott International is not the direct or indirect employer or joint employer of any associates working at Hotel Solea. Marriott International does not control, govern or regulate any aspect of recruitment or employment at Hotel Solea. Marriott International is not responsible for any aspect of your application, candidacy, or employment at the resort, nor shall Marriott International be liable for the data collection, use and privacy practices of Hotel Solea’s owner or operator. ** Driver Guidelines I. In order for a driver to be approved, the following criteria must be met: Maximum of 1 moving violation in the last three years in combination with one at fault accident. Maximum of 2 moving violations in the last 3 years with no at fault accidents. Maximum of 2 at fault accidents in the last 3 years with no moving violations. No speeding over 80 miles per hour. All drivers must be licensed for at least 3 years. II. Any driver with any of the following in the last 3 years is unacceptable: Conviction for an alcohol and/or drug related driving offense Refusal to submit to a Blood Alcohol Content (BAC) Test Failure to stop/report an accident and leaving the scene of an accident as defined by State laws Conviction for homicide, manslaughter, or assault arising out of the use of a vehicle Suspension, revocation, or administrative restriction of driver’s license within the last three years Conviction for reckless or careless driving Racing Passing a stopped school bus Possession of a controlled substance Making a false accident report Three or more “Company Vehicle” physical damage claims in any twelve month period Speeding (10+MPH over posted speed limit) Conviction for attempting to elude a police officer. III. As respects to Drivers under 25 years old, the following guidelines apply: No drivers under 21 years old Drivers between the ages of 21 and 25 will be considered so long as: No driving of 15 passenger vans. Clean MVR Valid Driver’s License in effect for at least 3 years. IV. No more of 25% of drivers should be under the age of 25 or over the age of 74. V. Violations include seat belt violations, but do not include such non‐moving violations as weight violations or improper or inadequately maintained equipment. Any unauthorized passengers, other than company employees, are not permitted Seat belts must be utilized when the vehicle is in motion The use of radar detectors is forbidden in all vehicles owned or used by the company Cargo will be secured and all doors locked while en route and while the vehicles are parked. Driving distractions must be avoided, which includes the use of cell phones, while operating a vehicle on behalf of the company.
POSITION PURPOSE The Human Resources Manager is a key member of the Human Resources team and works with the HR team to carry out the properties culture and brands promise. The Human Resources Manager is largely responsible for the daily activities of the Human Resource Office, including recruitment, development and retention of talented candidates, benefits administration, managing workplace incidents and injuries, facilitating employee investigations, and the planning and execution of activities for team members. This position also is responsible for ensuring all associates are trained to provide excellent and consistent service and to maintain complete adherence to all Brand and property standards. Presents, develops and conducts or coordinates training sessions to promote associate development. Monitors and maintains New Hire Training Program. Additionally, he/she focuses on delivering HR services that meet or exceed the needs of associates and enable business success; as well as ensures compliance with all applicable laws, regulations and operating procedures. ESSENTIAL FUNCTIONS HR Policies and Procedures: Develop and update HR policies and procedures. Support upper management in implementing human resource strategies depending on the organizational vision Ensure all HR activities are in line with company objectives and values Work closely with HR Director to develop and implement HR strategic programs that will drive increased employee satisfaction, retention and commitment levels Act as a Health & Safety committee member Employee Relations, Engagement & Recognition: Address employee concerns and provide solutions in a timely manner. Act as a point of contact to respond to general HR related inquiries Work with Leads to create employee development plans and Performance Improvement Plans when necessary for support teams. Assist the HR Director with special projects such as (but not limited to): compensation analysis, compset salary reviews, staff meetings and Shining Star Employee Recognition Program. Understand and use the concepts and legal guidelines that guide an employer to ensure all persons, (candidates or associates) are treated ethically, morally, and within the requirements of the law. Knowledge and practice of FLSA, FMLA, ADA, EEO, OSHA, COBRA, etc., and an understanding of how state laws differ from federal laws. Assists in maintaining a collaborative environment by utilizing an open door policy to acknowledge employee problems or concerns in a timely manner Assists in keeping associates informed of important information and maintaining effective communication channels throughout the property Reviews disciplinary action forms for accuracy and consistency, including supporting documentation. Accountable for determining appropriate action. Work with Department Managers for resolution of employee issues/grievances Ensures employee files are well secured and contain required employment paperwork and documentation Ensures compliance with immigration regulations as it relates to employment. Responsible for tracking of Form I-9 expirations and communicating status with employees and management. Ensures compliance with procedure for accessing, reviewing, and auditing employee files and ensure compliance with the Privacy Act Ensures medical records are maintained in a separate, secure and confidential medical file Assists in overseeing Workers Compensation claims to ensure appropriate employee care and manage costs. Maintain OSHA log in accordance with the act, correlate and communicate incident trends, and participate in safety team meetings. Talent Acquisition and Recruitment: Develop and implement strategies for sourcing and attracting top talent. Manage the end-to-end recruitment process, from job posting to onboarding. Assists director in developing and executing a recruitment strategy. Uses metrics to evaluate programs and determine effectiveness. Modify strategy as needed. Executes recruitment and on-boarding process from beginning to end. Participate in recruiting events at schools, fairs and conferences. Networks with local organizations (e.g., Hotel Association and peers) to source candidates for current or future openings Ensure recruitment and hiring practices are in compliance with all local, state, and federal employment laws Responsible for recording and maintaining employee information in HRIS such new hire data, personal data, transfers, change of work status, etc. Development Lead the new hire orientation program for associates to receive the appropriate training to successfully perform their job. Ensures coordination and facilitation of new hire orientation program, brand mandated and other compliance trainings. Ensures and tracks brand training compliance Uses all available on the job training tools for employees; supervise on-going training initiatives and conducts training, when appropriate Assists with the company-wide managers’ performance evaluation process Leadership Responsibilities Creates value through proactive approaches that will affect performance outcome Creates a collaborative environment by supporting effective communication channels and team based culture at property Maintains strong influence within all hiring, training, performance evaluations, discipline and/or termination decisions Other Key Responsibilities: May be expected to work in other areas of the complex when needed to assist operations to perform job duties not necessarily contained in this job description Maintain a safe work environment for colleagues and a safe hotel for guests Other duties and responsibilities as assigned Other: Regular attendance in conformance with the standards, which may be established from time to time, is essential to the successful performance of this position. Employees with irregular attendance will be subject to disciplinary action, up to and including termination of employment. Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel. In addition, attendance at all scheduled training sessions and meetings is required. Upon employment, all employees are required to fully comply with the rules and regulations for the safe and effective operation of the hotel’s facilities. Employees who violate hotel rules and regulations will be subject to disciplinary action, up to and including termination of employment. SUPPORTIVE FUNCTIONS In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the manager based upon the particular requirements of the hotel: Coach and counsel employees and managers as needed. Advise Director of Human Resources and Managing Director of potential human resources opportunities. SPECIFIC JOB KNOWLEDGE, SKILLS AND ABILITIES The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of knowledge, skills, and abilities: Speak, read, write and understand the primary language(s) used in the workplace. Speak, read, write and understand Spanish. Must be able to work autonomously with minimal supervision. Ability to access, input, analyze, and retrieve information from computers. Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals Must be able to perform a variety of duties, often changing from one task to another of a different nature without loss of efficiency or composure. Ability to be proactive and reactive to anticipated and sudden changes especially as they relate to the labor situation. Ability to focus and maintain attention to performance of tasks and to work and complete assignments on time despite frequent stressful, emergency, critical or unusual interruptions. Ability to be resourceful, creative and maintain flexibility. Ability to train, motivate, evaluate, mentor and direct employees and managers to meet desired ends. Ability to maintain excellent relations with staff and maintain staff and guest confidentiality at all times. Exceptional oral communication skills to ensure ability to negotiate and persuade guests and staff to achieve results beneficial to operation of resort. Ability to memorize, recollect and quickly retrieve dates, names, times and other data. Ability to participate in (and lead when necessary) all departmental and resort-wide meetings. Present a professional demeanor, and strong business acumen Possess expertise in industry related recruiting best practices Extensive interviewing and sourcing experience Ability to speak effectively before groups of customers or employees of organization. Strong administrative, communication, and organizational skills, with attention to detail Ability to deal with employees, some of whom require high levels of patience, tact and diplomacy Strong customer service orientation Outstanding analytical, communication, negotiation, collaboration, presentation, and project management skills Thorough knowledge of federal, state and local laws governing equal employment opportunity and civil rights, occupational safety and health, workers’ compensation, wage and hour issues, and labor relations, including, but not limited to the following statutes and their state and local analogues (where applicable): Title VII, ADEA, Equal Pay Act, Pregnancy Discrimination Act, FLSA, ADA, OSHA, FMLA, ERISA, and NLRA. Physical Demands Most work tasks are performed indoors. Temperature is moderate and controlled by resort environmental systems. Must be able to sit at a desk for up to 6 hours per day. Walking and standing are required the rest of the working day. This may include traveling to and from meetings and air travel. Length of time of these tasks may vary from day to day and task to task. Must be able to walk up to a quarter of a mile to access the other property. Must be able to exert well-paced ability to reach other departments and locations of the resort on a timely basis. Must be able to lift up to 15 lbs. occasionally. Requires grasping, writing, standing, sitting, walking, repetitive motions, pulling, pushing, listening and hearing ability and visual acuity. Talking and hearing occur continuously in the process of communicating with guests, supervisors and subordinates. Ability to perceive the nature of sound with or without a correction. Ability to receive detailed information through oral communication and make fine discriminations in sound. Vision occurs continuously with the most common visual functions being those of near vision and depth perception. Must have finger dexterity to be able to operate office equipment such as computers, printers, 10-key adding machine, electric typewriter, multi-line touch tone phone, filing cabinets, FAX machines, photocopiers, dolly and other office equipment as needed. QUALIFICATION STANDARDS Education & Experience High school diploma or equivalent required Three years’ experience in human resources required, OR Two years’ experience in human resources if accompanied with a four-year degree from an accredited university in Human Resources or related major. One year experience in hospitality Licenses or Certificates PHR and SHRM-CP preferred. Grooming All employees must maintain a neat, clean and well-groomed appearance per Westin/Sheraton Carlsbad’s standards. Attendance: Regular attendance in conformance with the standards, which may be established by Westin/Solea Carlsbad Resort & Spa from time to time, is essential to the successful performance of this position. Employees with irregular attendance / tardies will be subject to disciplinary action, up to and including termination of employment. Upon employment, all employees are required to fully comply with Westin/Solea Carlsbad Resort & Spa rules and regulations will be subject to disciplinary action, up to and including termination of employment. This job description is not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform from time to time. Ownership: This job opportunity for employment is being made available by Grand Pacific Hotel Services, L.P., the owner and the employer of all associates working at Westin/Solea Carlsbad Resort & Spa. Marriott International is not the owner or operator of Westin/Solea Carlsbad Resort & Spa. Marriott International is not the direct or indirect employer or joint employer of any associates working at Westin/Solea Carlsbad Resort & Spa. Marriott International does not control, govern or regulate any aspect of recruitment or employment at Westin/Solea Carlsbad Resort & Spa. Marriott International is not responsible for any aspect of your application, candidacy, or employment at the resort, nor shall Marriott International be liable for the data collection, use and privacy practices of the Westin/Solea Carlsbad Resort & Spa’s owner or operator.
Position Summary/ Objective: Under the direction of the Housekeeping Supervisor and/or Manager, the House Attendant will be responsible for providing support to housekeeping associates and maintaining the public areas of the resort property. Associate will work independently or in a team under little to no supervision. This position relies on good judgment to perform the functions of the job. Primary Essential Functions: All associates are obligated to support and uphold the values, expectations, policies, and procedures of Grand Pacific Resorts as outlined in the Employee Handbook. Provide Room Attendants with supplies necessary to perform their duties. Empty carts of soiled linen and trash. Clean and maintain the resort corridors, stairs, patio deck, garage, hot tub, sauna, and general public areas at the highest state of cleanliness. Assist with VIP room preparations, chemical clean carpet as needed with provided equipment, turn mattresses as scheduled by supervisors, wash walls, windows, and public areas, move furniture upon request, maintain supply and storage of linen, assist in the needs of owners and guests, and cross train in repairs and maintenance responsibilities. Work closely with front desk associates, run errands for the Housekeeper Supervisor and/or Manager, and dust and polish all wood and brass areas. Responsible for conducting all responsibilities in a professional and ethical manner. Responsible for maintaining a consistent, regular attendance record. Adhere to performance standards, company policies and procedures, as they relate to the department. Education, Skills & Experience: The ideal candidate must be a detail oriented, thorough, and professional individual who consistently provides exemplary customer service to guests, owners, management and associates. 1+ years of related experience preferred. High school diploma or equivalent preferred. Ability to multitask effectively. Strong customer service skills. Excellent communication and organizational skills. Experience in the hospitality industry (time share preferred). Ability to work well in a diverse team environment. Additional Eligibility Qualifications Required: Must be available to work various shifts including weekends and holidays. Must be able to successfully pass applicable auditions or skill testing, background check, physical examination and drug screening test. Fluency in English is preferred. Physical, Environmental & Other Requirements: Must be able to stand and/or walk for up to 8 hours. Must also be able to sit, stoop, kneel, crouch and crawl. Must frequently lift and/or move up to 10 pounds and occasionally required to lift and/or move up to 25 pounds. Clear vision (close, distant and depth perception) is needed for navigating office and all other buildings within the resort. EEO Statement: Grand Pacific Resorts provides equal employment opportunities (EEO) to all associates and applicants for all terms and conditions of employment, in every location in which the company has facilities, regardless of any basis protected by applicable federal, state or local law. Other Duties: Please note that this job description does not list all the duties of the job. You may be instructed by upper management to perform other tasks or functions. You will be evaluated in part based upon your performance of the tasks listed in this job description and your ability to commit to the Standards of Excellence. Management has the right to revise this job description at any time. The job description is not a contract for employment.
Omni La Costa Resort & Spa Nestled among the beautiful coastal foothills of Carlsbad, CA, Omni La Costa Resort & Spa is a destination where timeless luxury meets modern wellness. Home to the award-winning Spa at La Costa, recognized among the nation’s best, the resort also features acclaimed restaurants showcasing fresh, coastal-inspired cuisine, championship golf and tennis, and a host of pools and experiences that celebrate the Southern California lifestyle. At Omni La Costa, our associates are the heart of the guest experience. We foster a culture rooted in respect, gratitude, and empowerment, offering comprehensive training, mentorship, and opportunities for growth. If you’re passionate about hospitality, Omni La Costa may be your perfect match. Purchasing - Storeroom and Receiving Attendant-Seasonal-Part Time Overview: Omni Hotels & Resorts is seeking a passionate Purchasing/Receiving Clerk to join our team. This team member will ensure that all food items received meet the approved criteria established by the hotel Food and Beverage/Purchasing Departments. He/she will conduct a thorough, but prompt, inspection of every delivery to ascertain proper specification factors to determine acceptability. Responsibilities: • · Check shipment by comparing it with Daily Order Sheet and invoice to ensure that what we are receiving is what was ordered (quantity, price, quality state, size, count, weight tolerance and acceptable expiration date). • · Fill out an error correction when necessary, in duplicate to assure proper credit for amount of discrepancy and notify Storeroom Supervisor immediately of shortage to arrange for a replacement. • · If shipment is correct, time stamp and sign driver's and hotel copies of invoice. Place the hotel stamp on front side of invoice and sign next to "Received By". • · If shipment is received with delivery slip or memo invoice, follow the same procedure and fill out a "goods received without invoice" form (completed after inspection). • · Submit daily a progress report to Purchasing for outstanding deliveries. • · Directs the traffic of all incoming items until they have been properly dated, priced, labeled or tagged. The pricing procedure is to be done by the Receiving Agent, Storeroom Manager or Assistant Purchasing Manager only. All items will be priced out "as purchased", i.e., per each, per pound, per case. • · Labels all incoming bread and bakery deliveries as to outlet or banquet function. • · Conduct random spot-checks of all perishable items for proper storing and packaging to guard against quality loss due to over-exposure to storage temperatures, improper rotation, etc. • · Assists and directs inventory documentaries along with the Storeroom Manager as necessary. • · Assists in filling requisitions and sanitation maintenance daily. • · Assist in conducting End-of-Month physical inventory. • · Perform any other duties as required by management. Qualifications: • · Must be flexible and able to work am and pm shifts, weekends and holidays. • · Must be able to handle repeated lifting, pushing, pulling and carrying up to 50 pounds. • · Should have basic computer operation understanding and effective communication skills Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster is available using the following link: EEOC is the Law Poster. Omni Hotels & Resorts does not discriminate on the basis of any protected category with respect to the payment of wages. If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to: [email protected].
Facilities Director Location (Country-State-City) US-CA-Carlsbad Job ID 2026-12306 Employment Type Full-Time Offer/Contract Type At Will (US Only) Location Name LEGOLAND California What you'll bring to the team Role Summary The Facilities Director is a critical senior leader responsible for driving the performance, reliability, and safety of all technical and infrastructure assets across the resort. This role sits at the intersection of engineering excellence, operational delivery, and commercial performance—ensuring that every ride, facility, and system operates safely, efficiently, and in a way that enhances the overall guest experience. You will lead a complex, multi-disciplinary technical organization, partnering closely with senior stakeholders to shape asset strategy, capital investment, and long-term sustainability. Your impact will be seen in improved uptime, reduced risk, optimized spend, and a consistently high-quality guest environment. What You’ll Own Strategic & Technical Leadership Define and execute a forward-looking Technical Services strategy aligned to business goals Act as the senior advisor on asset reliability, engineering risk, and infrastructure planning Drive alignment between technical operations and commercial outcomes (guest experience, uptime, cost efficiency) Asset Management & Operational Excellence Ensure all rides, facilities, and infrastructure operate at best-in-class reliability and safety standards Lead proactive maintenance strategies, improving availability, lifecycle performance, and cost control Oversee compliance with all regulatory and internal standards, partnering with Health & Safety teams Opex & Capex Ownership Own and manage operating and capital budgets, ensuring strategic allocation of resources Lead long-term asset replacement and investment planning Ensure all spend delivers maximum ROI, safety assurance, and operational sustainability Capital Projects & Development Oversee major capital programs, including ride installations, infrastructure upgrades, and refurbishments Evaluate and influence investment decisions based on technical feasibility, lifecycle value, and risk mitigation Partner with Merlin Magic Making to embed technical excellence into new developments Governance, Risk & Compliance Ensure full alignment with Global Technical Services standards and statutory requirements Act as escalation point for critical technical risks, system failures, and performance issues Maintain strong audit readiness and ensure closure of non-conformities Innovation & Continuous Improvement Drive innovation across engineering and facilities operations Introduce new technologies, maintenance strategies, and cost efficiencies Champion a culture of continuous improvement and operational excellence People Leadership & Capability Building Lead and develop a large, multi-functional technical workforce Build capability across teams, ensuring strong succession planning and talent development Foster a culture of accountability, safety, and high performance Sustainability & Environmental Leadership Partner with sustainability teams to reduce environmental impact and energy consumption Integrate sustainability into asset lifecycle planning and capital strategy Lead initiatives that align with Merlin’s long-term environmental commitments Vendor & Stakeholder Management Own key supplier relationships, ensuring performance, safety, and service excellence Influence senior stakeholders across operations, finance, and global technical teams Operate confidently at executive level, translating technical insight into business decisions How You’ll Make an Impact Improve asset uptime and operational reliability across the resort Deliver high-value capital programs that support growth and guest experience Strengthen compliance, reduce risk, and enhance safety performance Build a high-performing technical organization capable of sustained excellence Qualifications & Experience What We’re Looking For Experience Significant senior leadership experience in engineering, facilities, or asset-intensive environments Proven track record managing large-scale maintenance and capital programs Experience operating in complex, fast-paced, multi-site environments Capabilities Deep technical expertise across mechanical, electrical, and infrastructure systems Strong commercial acumen—able to link technical decisions to business outcomes Exceptional stakeholder management and executive-level communication skills Proven ability to lead change, transformation, and continuous improvement Data-driven mindset, using KPIs and insights to drive performance Qualifications Degree or equivalent (HNC/HND) in Engineering or related field NEBOSH or equivalent safety certification preferred Experience in theme parks, hospitality, or service-led environments advantageous Leadership Expectations Soulfully Curious You challenge the status quo and continuously seek better ways to operate. Results Focused You deliver measurable outcomes and take accountability for performance. Extraordinary Teammate You collaborate across boundaries and elevate those around you. Develops People You build capability, nurture talent, and create future leaders. Benefits Your Adventure Awaits! At Merlin Entertainments North America, we believe in not just rewarding your work but enhancing your journey with an exhilarating array of benefits that go beyond the ordinary. Get ready for a ride of a lifetime as we unveil the extraordinary perks waiting for you! Your Benefits Odyssey Begins Here: Competitive Salary: Brace yourself for a salary that not only recognizes your talents but propels you to new heights. Generous PTO: Time off is your passport to recharge. Enjoy a generous PTO policy to explore, relax, and rejuvenate. Affordable Health Plans: Dive into the comfort of affordable medical, vision, and dental plans that prioritize your well-being. Global Access Pass: Picture this – free entry to all Merlin attractions worldwide! Your golden ticket extends to family and friends, unlocking a world of wonder. Secure Your Future: Safeguard your legacy with company-paid life insurance – because we care about your peace of mind. Continued Growth: Joining Merlin isn't just a job; it's a thrilling expedition. Expect continuous growth in an exciting, global organization that values your journey. Pay Range From USD $155,000.00/Yr.
Position Summary/ Objective: Under the direction of the Housekeeping Supervisor and/or Manager, the Room Attendant will be responsible for providing superb hospitality by maintaining the interior areas of the resort property. Associate will work independently or in a team under little to no supervision. This position relies on good judgment to perform the functions of the job. Primary Essential Functions: All associates are obligated to support and uphold the values, expectations, policies, and procedures of Grand Pacific Resorts as outlined in the Employee Handbook. Clean all rooms in accordance with resort standards for cleanliness and efficiency. Maintain work carts/stations as necessary to optimize appearance and efficiency. Remove used linens, towels, necessary products and supplies, and replace with all new items. Clean all areas of kitchens, bathrooms, bedrooms and living rooms as set forth in housekeeping checklists. Vacuum, mop, wash, dispose trash, dust, polish and scrub as needed. Maintain uniforms and nametag. Assist with any special projects as assigned by Supervisor. Communicate effectively with guests, supervisors and associates. Stay informed with emergency procedures, current projects, security issues, and the location of emergency equipment. Responsible for conducting all responsibilities in a professional and ethical manner. Responsible for maintaining a consistent, regular attendance record. Adhere to performance standards, company policies and procedures, as they relate to the department. Education, Skills & Experience: The ideal candidate must be a detail oriented, thorough, and professional individual who consistently provides exemplary customer service to guests, owners, management and associates. 0 – 2 years of related experience. High school diploma or equivalent preferred. Ability to multitask effectively. Strong customer service skills. Excellent communication and organizational skills. Experience in the hospitality industry (time share preferred). Ability to work well in a diverse team environment. Additional Eligibility Qualifications Required: Must be available to work various shifts including weekends and holidays. Must be able to successfully pass applicable auditions or skill testing, background check, physical examination and drug screening test. Fluency in English is preferred. Physical, Environmental & Other Requirements: Must be able to stand and/or walk for up to 8 hours. Must also be able to sit, stoop, kneel, crouch and crawl. Must frequently lift and/or move up to 10 pounds and occasionally required to lift and/or move up to 25 pounds. Clear vision (close, distant and depth perception) is needed for navigating office and all other buildings within the resort. EEO Statement: Grand Pacific Resorts provides equal employment opportunities (EEO) to all associates and applicants for all terms and conditions of employment, in every location in which the company has facilities, regardless of any basis protected by applicable federal, state or local law. Other Duties: Please note that this job description does not list all the duties of the job. You may be instructed by upper management to perform other tasks or functions. You will be evaluated in part based upon your performance of the tasks listed in this job description and your ability to commit to the Standards of Excellence. Management has the right to revise this job description at any time. The job description is not a contract for employment.
Position Summary/ Objective: Under the direction of the Housekeeping Supervisor and/or Manager, the Room Attendant will be responsible for providing superb hospitality by maintaining the interior areas of the resort property. Associate will work independently or in a team under little to no supervision. This position relies on good judgment to perform the functions of the job. Primary Essential Functions: All associates are obligated to support and uphold the values, expectations, policies, and procedures of Grand Pacific Resorts as outlined in the Employee Handbook. Clean all rooms in accordance with resort standards for cleanliness and efficiency. Maintain work carts/stations as necessary to optimize appearance and efficiency. Remove used linens, towels, necessary products and supplies, and replace with all new items. Clean all areas of kitchens, bathrooms, bedrooms and living rooms as set forth in housekeeping checklists. Vacuum, mop, wash, dispose trash, dust, polish and scrub as needed. Maintain uniforms and nametag. Assist with any special projects as assigned by Supervisor. Communicate effectively with guests, supervisors and associates. Stay informed with emergency procedures, current projects, security issues, and the location of emergency equipment. Responsible for conducting all responsibilities in a professional and ethical manner. Responsible for maintaining a consistent, regular attendance record. Adhere to performance standards, company policies and procedures, as they relate to the department. Education, Skills & Experience: The ideal candidate must be a detail oriented, thorough, and professional individual who consistently provides exemplary customer service to guests, owners, management and associates. 0 – 2 years of related experience. High school diploma or equivalent preferred. Ability to multitask effectively. Strong customer service skills. Excellent communication and organizational skills. Experience in the hospitality industry (time share preferred). Ability to work well in a diverse team environment. Additional Eligibility Qualifications Required: Must be available to work various shifts including weekends and holidays. Must be able to successfully pass applicable auditions or skill testing, background check, physical examination and drug screening test. Fluency in English is preferred. Physical, Environmental & Other Requirements: Must be able to stand and/or walk for up to 8 hours. Must also be able to sit, stoop, kneel, crouch and crawl. Must frequently lift and/or move up to 10 pounds and occasionally required to lift and/or move up to 25 pounds. Clear vision (close, distant and depth perception) is needed for navigating office and all other buildings within the resort. EEO Statement: Grand Pacific Resorts provides equal employment opportunities (EEO) to all associates and applicants for all terms and conditions of employment, in every location in which the company has facilities, regardless of any basis protected by applicable federal, state or local law. Other Duties: Please note that this job description does not list all the duties of the job. You may be instructed by upper management to perform other tasks or functions. You will be evaluated in part based upon your performance of the tasks listed in this job description and your ability to commit to the Standards of Excellence. Management has the right to revise this job description at any time. The job description is not a contract for employment.
Job Description Are you passionate about food or love to cook? As a Line Cook on our team, you?ll help bring recipes to life while being able to flex your creativity! Surrounded by fresh ingredients and the best equipment, you?ll be immersed in a world that goes beyond food preparation ? experimenting with different cuisines, flavors, and cooking styles. Get ready to reach new heights, ignite your passion, and pursue what matters by cooking with us! Essential functions and responsibilities of the position may vary by Aramark location based on client requirements and business needs. Compensation Data COMPENSATION: The Hourly rate for this position is $18.45 to $20.30. If both numbers are the same, that is the amount that Aramark expects to offer. This is Aramark?s good faith and reasonable estimate of the compensation for this position as of the time of posting. BENEFITS: Aramark offers comprehensive benefit programs and services for eligible employees including medical, dental, vision, and work/life resources. Additional benefits may include retirement savings plans like 401(k) and paid days off such as parental leave and disability coverage. Benefits vary by location and are subject to any legal requirements or limitations, employee eligibility status, and where the employee lives and/or works. For more information about Aramark benefits, click here Aramark Careers - Benefits & Compensation There is no predetermined application window for this position, the position will close once a qualified candidate is selected. Qualified applicants with arrest or conviction records will be considered for employment in accordance with all applicable laws, including, but not limited to all applicable Fair Chance Ordinances and Acts. For jobs in San Francisco, this includes the San Francisco Fair Chance Ordinance. Job Responsibilities Works effectively with team members to deliver exceptional customer service, focusing on creating a positive experience for children and all guests. Maintains excellent customer service and positive demeanor towards guests, customers, clients, co-workers, etc. Cook and prepare a variety of food according to production guidelines and standardized recipes Sets up workstation with all needed ingredients and equipment Prepares ingredients by measuring, weighing, mixing, chopping, trimming, and peeling food items Safely uses a variety of utensils including knives Operate and care for equipment such as ovens, stoves, slicers, mixers, walk-ins, etc. Bakes, roasts, broils, steams, and uses a variety of cooking methods on meat, vegetables, and other foods Maintain a clean and organized work and storage area, including sweeping, mopping, washing, scrubbing, and polishing kitchen surfaces Assist with catering and special events as needed. Adhere to the uniform policy. Adheres to Aramark and client companies, San Diego County, and OSHA safety policies and procedures for proper food safety, sanitation, storage and disposal. At Aramark, developing new skills and doing what it takes to get the job done make a positive impact for our employees and for our customers. In order to meet our commitments, job duties may change or new ones may be assigned without formal notice. Qualifications 2+ years' experience as a cook or in a related role required Validated knowledge of the basic principles of food preparation, various cooking methods, and food safety regulations such as accurate food handling, sanitation, and storage Able to pass a Food Handler certification exam Sufficient education or training to read, write, count and follow verbal and written instructions Be able to work quickly and concisely under pressure. Available to work holidays and weekends as well as shorter or longer hours due to business volume. Physical Requirements Frequent lifting, pushing, pulling, bending, squatting, and stooping Expect constant walking and standing during shifts. Occasional crawling and climbing Frequently lift and carry items weighing 20 to 40 pounds, including lifting trays over the shoulder. Ability to lift up to 60 pounds The role will require wearing uniforms and Personal Protective Equipment (PPE). Ability to work inside kitchen area, interacting with heated equipment, various foods, loud noise, chemicals and other at risk conditions. Exposure to extreme temperature changes. Remember that adaptability and a positive demeanor are essential in this dynamic environment. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position. Education About Aramark Our Mission Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law. About Aramark The people of Aramark proudly serve millions of guests every day through food and facilities in 15 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you're pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential. Learn more about working here at http://www.aramarkcareers.com or connect with us on Facebook, Instagram and Twitter.
Job Description Are you passionate about food or love to cook? As a Prep Cook on our team, you?ll learn to help bring recipes to life! Surrounded by fresh ingredients and the best equipment, you?ll be immersed in a world that goes beyond food preparation. Get ready to reach new heights, ignite your passion, and pursue what matters by cooking with us! Essential functions and responsibilities of the position may vary by Aramark location based on client requirements and business needs. Compensation Data COMPENSATION: The Hourly rate for this position is $17.51 to $18.50. If both numbers are the same, that is the amount that Aramark expects to offer. This is Aramark?s good faith and reasonable estimate of the compensation for this position as of the time of posting. BENEFITS: Aramark offers comprehensive benefit programs and services for eligible employees including medical, dental, vision, and work/life resources. Additional benefits may include retirement savings plans like 401(k) and paid days off such as parental leave and disability coverage. Benefits vary by location and are subject to any legal requirements or limitations, employee eligibility status, and where the employee lives and/or works. For more information about Aramark benefits, click here Aramark Careers - Benefits & Compensation There is no predetermined application window for this position, the position will close once a qualified candidate is selected. Qualified applicants with arrest or conviction records will be considered for employment in accordance with all applicable laws, including, but not limited to all applicable Fair Chance Ordinances and Acts. For jobs in San Francisco, this includes the San Francisco Fair Chance Ordinance. Job Responsibilities Works effectively with team members to deliver exceptional customer service, focusing on creating a positive experience for children and all guests. Maintains excellent customer service and positive demeanor towards guests, customers, clients, co-workers, etc. Cook and prepare a variety of food according to production guidelines and standardized recipes Sets up workstation with all needed ingredients and equipment Prepares ingredients by measuring, weighing, mixing, chopping, trimming, and peeling food items Safely uses a variety of utensils including knives Operate and care for equipment such as ovens, stoves, slicers, mixers, walk-ins, etc. Maintain a clean and organized work and storage area, including sweeping, mopping, washing, scrubbing, and polishing kitchen surfaces Assist with catering and special events as needed. Adhere to the uniform policy. Adheres to Aramark and client companies, San Diego County, and OSHA safety policies and procedures for proper food safety, sanitation, storage and disposal. At Aramark, developing new skills and doing what it takes to get the job done make a positive impact for our employees and for our customers. In order to meet our commitments, job duties may change or new ones may be assigned without formal notice. Qualifications 1-2 years' experience as a cook or in a related role preferred Able to pass a Food Handler certification exam Sufficient education or training to read, write, count and follow verbal and written instructions Be able to work quickly and concisely under pressure. Available to work holidays and weekends as well as shorter or longer hours due to business volume. Physical Requirements Frequent lifting, pushing, pulling, bending, squatting, and stooping Expect constant walking and standing during shifts. Occasional crawling and climbing Frequently lift and carry items weighing 20 to 40 pounds, including lifting trays over the shoulder. Ability to lift up to 60 pounds The role will require wearing uniforms and Personal Protective Equipment (PPE). Ability to work inside kitchen area, interacting with heated equipment, various foods, loud noise, chemicals and other at risk conditions. Exposure to extreme temperature changes. This role may have physical demands including, but not limited to, lifting, bending, pushing, pulling and/or extended walking and standing. This role may also require uniforms and/or usage of Personal Protective Equipment (PPE). Remember that adaptability and a positive demeanor are essential in this dynamic environment. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position. Education About Aramark Our Mission Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law. About Aramark The people of Aramark proudly serve millions of guests every day through food and facilities in 15 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you're pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential. Learn more about working here at http://www.aramarkcareers.com or connect with us on Facebook, Instagram and Twitter.
Seasonal Position: May 2026 - September 2026 POSITION PURPOSE Supervise and organize the Food & Beverage functions within the outlets of the hotel in order to maintain high standards of food & beverage quality, service, and merchandising to maximize profits. Ensure a positive guest experience, taking ownership of situations and following up on every request. ESSENTIAL FUNCTIONS Support and supervise the hotel F&B Outlets while working closely with rest of the F&B leadership team. Maintain consistent communication with vendors and suppliers for timely rollout of seasonal food options. Participate in department monthly/quarterly/annual inventories; prepare and submit inventory reports to accounting in a timely manner. Monitor quality of service and product. Cooperate in menu planning and preparation. Conduct orders of food and beverage supplies. Stay up to date on brand requirements and changes to the restaurant. Ensure attendance at all mandatory meetings. Lead and coach the team towards achieving exceptional guest service and staff satisfaction results. Responsible for maintaining high energy, positive attitude, and professional appearance. Perform any general cleaning tasks using the hotel’s standard procedures and adhering to safety and health standards. Regularly review and evaluate the degree of customer acceptance of the restaurant and bar. Recommend to management new operating and marketing policies whenever declining or constant sales imply dissatisfaction by the customers, a material change in the make-up of the customer market, or a change in the competitive environment. Continuously evaluate the performance and encourage improvement of the staff members in the food and beverage department. Responsible for maintaining quality of food product and ensuring consistency in food delivery and standards. Arrange, provide, and supervise training of new staff members to include familiarization of property, standard operating procedures, and policies. Cross-train staff members in all positions within their area of responsibility and all types of equipment to perform their duties, in addition to successful implementation and follow-up checklists. Ensure that all staff members are retrained as needed. Serve as a role model to all staff members, adhering closely to policies and procedures, practicing the highest standards of performance. Set the highest possible example in conduct, temperament, punctuality, and standards of work. Other: Regular attendance in conformance with the standards, which may be established from time to time, is essential to the successful performance of this position. Employees with irregular attendance will be subject to disciplinary action, up to and including termination of employment. Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel. In addition, attendance at all scheduled training sessions and meetings is required. Upon employment, all employees are required to fully comply with Cassara by Hilton rules and regulations for the safe and effective operation of the hotel’s facilities. Employees who violate hotel rules and regulations will be subject to disciplinary action, up to and including termination of employment. SUPPORTIVE FUNCTIONS In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the manager based upon the particular requirements of the hotel: Assist with any guest inquiry. Follow all company and safety and security policies and procedures. Report maintenance problems, safety hazards, accidents, or injuries. Perform other reasonable job duties as requested by direct and indirect Supervisors. SPECIFIC JOB KNOWLEDGE, SKILLS AND ABILITIES The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of knowledge, skills, and abilities: Must be able to speak, read, write, and understand the primary language used in the workplace. Requires good communication skills, verbal, written and electronic. Considerable knowledge of complex mathematical calculations and computer programs. Must have excellent leadership capability and customer relations skills. Must be detail oriented with outstanding organizational and communication skills. Must possess intermediate computer skills. Must possess basic computational skills. Knowledge of computer programs, math skills as well as budgetary analysis capabilities required. Ability to analyze, foresee user needs, and makes judgments to ensure proper tools are provided at property level. Ability to effectively deal with internal and external customers some of whom will require high levels of patience, tact and diplomacy and collect accurate information to resolve conflicts. Knowledgeable about basic function of Windows OS, MS Office, PMS, PBX, Key system, and POS. Self-driven and able to work independently; willingness to be hand-on and dig into the details Exceptionally strong in issue resolution and proven analytical skills with a strong attention to detail Thorough knowledge of food products, standard recipes, and proper preparation. Ability to distinguish product quality, taste, texture, and presentation and observe preparation. Ability to conduct meetings, menu briefings and maintain communication lines between line staff and departmental managers. Physical Demands Environmental conditions are inside, a job is considered “inside” if staff spends approximately 75 percent or more of the time inside. Temperature is moderate and controlled by hotel environmental systems. Must be able to work in extreme temperatures like freezers (-10°F) and kitchens (+110°F), possible for one (1) hour or more. Must be able to stand and exert well-paced mobility for up to four (4) hours in length. Must be able to exert well-paced ability to maneuver between functions occurring simultaneously. Must be able to exert well-paced ability in limited space and to reach other departments of the hotel on a timely basis. Must be able to lift up to 45 lbs. as needed. Must be able to push and pull carts and equipment weighing up to 250 lbs. Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening, and hearing ability and visual acuity. Hearing, smelling, tasting, and visual ability to observe and distinguish product quality and detect signs of emergency situations. Talking and hearing occur continuously in the process of communicating with other staff, guests, and supervisors. Vision occurs continuously with the most common visual functions being those of near and color vision and depth perception. Must be able to bend, stoop, squat and stretch to fulfill cleaning tasks occasionally. Must have finger dexterity to be able to operate office equipment such as computers, printers, 10-key adding machine, multi-line touch tone phone, filing cabinets, FAX machines, photocopiers, dolly, and other office equipment as needed. Ability to work primarily with fingers to pick, pinch, type and carry out substantial movements (motions) of the wrists and hands as well. QUALIFICATION STANDARDS Education High school or equivalent education required. Bachelor’s Degree preferred. Experience 3-5 years’ experience in Food & Beverage operation required. Licenses or Certificates Must be at least 21 years of age to serve alcohol. Safe Server Alcohol & Food Handlers certification required. Grooming All employees must maintain a neat, clean and well-groomed appearance per Cassara Carlsbad’s standards. Attendance: Regular attendance in conformance with the standards, which may be established by The Cassara by Hilton from time to time, is essential to the successful performance of this position. Employees with irregular attendance / tardies will be subject to disciplinary action, up to and including termination of employment. Upon employment, all employees are required to fully comply with The Cassara by Hilton rules and regulations will be subject to disciplinary action, up to and including termination of employment. This job description is not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform from time to time. Ownership: This job opportunity for employment is being made available by Grand Pacific Hotel Services, L.P., the owner and the employer of all associates working at The Cassara by Hilton. Hilton International is not the owner or operator of The Cassara by Hilton. Hilton International is not the direct or indirect employer or joint employer of any associates working at The Cassara by Hilton. Hilton International does not control, govern or regulate any aspect of recruitment or employment at The Cassara by Hilton. Hilton International is not responsible for any aspect of your application, candidacy, or employment at the resort, nor shall Hilton International be liable for the data collection, use and privacy practices of The Cassara by Hilton’s owner or operator.