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What you'll bring to the team Front Desk Agents are responsible for acting as the face of the Resort, answering and responding to internal and external guest needs and deliver outstanding guest service and financial profitability. Key Objectives: Welcome guests into the resort with a genuine warm welcome. Ability to deliver a dynamic customer service experience by assisting guests with check in/checkout process and inquiries. Ability to work under pressure and in a fast environment. Works effectively in a team environment. Essential Functions: Check guests in, ensuring proper credit is received, special requests are noted and fulfilled, and accurate information is provided Maintain and improve the quality of the guest experience Process all payments according to established hotel requirements Provide information and assistance to all guests and visitors Provide prompt, courteous and efficient handling of all requests for guest room reservations, changes, cancellations and information Provides prompt, courteous and efficient handling of all incoming calls and assistance for outgoing calls that transpire through PBX Play an integral part in assisting with emergencies, (fire, medical, power/system failure) by contacting the designated personnel for immediate assistance. Assist guest services, safety services, housekeeping, and engineering team Maintain confidentiality of all guests Must be able to multitask and prioritize departmental functions to meet deadlines Merlin - It's where we play Merlin Entertainments Merlin Entertainments 2.18K subscribers Watch on Qualifications & Experience 1 – 3 years of Hotel front desk experience preferred. Preferred candidate will have experience in OPERA property management system or equivalent. Must be able to speak the English language clearly and fluently. Preferred candidate will have the ability to speak Spanish fluently. Provide excellent customer service and maintain a professional demeanour. Ability to communicate effectively with others both verbally and written. Must have excellent guest service skills, proven conflict resolution skills, and proven leadership skills to drive initiatives to improve the team and the business. Ability to stand for long periods of time. Must be able to work a flexible schedule including evenings, weekends, and holidays. Physical Requirements: Sitting: None (0%) Standing: Constantly (67-100%) Walking: Occasionally (1 – 33%) Lifts & Carries Up to 10 pounds: Occasionally (1-33%) Twisting: Occasionally (1-33%) Bending: Occasionally (1-33%) Squatting/Kneeling/Crawling/Climbing: Occasionally (1-33%) Pulling: None (0%) Wrist Deviation (Side to Side): Occasionally (1 – 33%) Hand/Write Repetitions (Up and Down): None (0%) Reaching: Occasionally (1-33%) Grasping: Simple < 50 Pounds Manual Dexterity/Strength (Gross Motor): Light-Moderate Strength Manual Dexterity/Strength (Fine Motor): Light-Moderate Strength Pushing: None (0%) Visual Requirements: Other: Depth perception, distance vision, ability to focus Working Conditions: Temperature: Between 16 and 95 degrees Crawl Space/Cramped Position Exposed: < 1 hour a day Personal Protective Equipment (Respiratory Mask etc.): None (0%) Driving: None (0%) Nose (Loud/Repetitive, < 85 Decibels Per OSHA Standard): Occasional (1 – 33%) The duties & physical requirements listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties & physical requirements does not exclude them from the position if the work is similar, related or a logical assignment to the position. Benefits Alongside company paid holidays, you can also look forward to enjoying a great benefits package, free tickets to Merlin attractions globally and 30% discount in our retail shops and restaurants. We want to ensure that everyone has the opportunity to perform their best at interview, so if you have additional requirements due to disability or ill health please get in contact with [email protected] Pay Range Compensation between USD $19.50/Hr.-USD $19.50/Hr. At Merlin we welcome the world to our magical attractions and resorts every day and we want to reflect that same multicultural mix inside our business too. We strive to create an inclusive and diverse workplace where people can be themselves, have the same opportunities and thrive together. Because at Merlin, everyone matters! Together, we work to create a workplace where everyone feels valued, no matter their age, race, gender, disability or sexual orientation. Although we understand that we'll always be learning and growing, we aim to be the most inclusive and flexible employer in our industry.
POSITION PURPOSE Assists the Food Servers in providing an excellent experience to our customers, assure all outgoing dishes are correctly prepared and garnished properly, run food to customer’s tables, bus tables, stock plates, and are knowledgeable about all current menu options, beverage lists and daily specials. ESSENTIAL FUNCTIONS Inspect all outgoing plates to ensure they are correctly prepared and garnished properly Run food to customer’s tables Bus tables, stock plates Interact and communicate with Servers and Culinary staff to ensure high quality of service for our customers Interact with customers regarding current menu options, beverage lists and daily specials Other: Regular attendance in conformance with the standards, which may be established from time to time, is essential to the successful performance of this position. Employees with irregular attendance will be subject to disciplinary action, up to and including termination of employment. Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel. In addition, attendance at all scheduled training sessions and meetings is required. Upon employment, all employees are required to fully comply with Westin/Solea Carlsbad Resort & Spa rules and regulations for the safe and effective operation of the hotel’s facilities. Employees who violate hotel rules and regulations will be subject to disciplinary action, up to and including termination of employment. SUPPORTIVE FUNCTIONS In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the manager based upon the particular requirements of the hotel: SPECIFIC JOB KNOWLEDGE, SKILLS AND ABILITIES The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of knowledge, skills, and abilities: Must be able to speak, read, write and understand the primary language(s) used in the workplace. Must be able to read and write to facilitate the communication process. Requires good communication skills, both verbal and written. Must possess proficient computational ability. Must possess ability to handle cash transactions quickly and accurately. Must possess proficient computer and POS usage skills. Ability to solve problems and make rational decisions. Ability to collaborate and build rapport with a wide array of individuals cohesively and remain professional, calm, and courteous at all times. Ability to contribute to a positive, engaging, and welcoming environment for our guests. Knowledge of resort food and beverage menus. Knowledge of food and alcoholic beverages and be able to describe to guests in detail Physical Demands Must be able to stand and exert well-paced mobility for up to 4 hours in length. Must be able to exert well-paced ability in limited space. Must be able to exert well-paced ability to maneuver between functions occurring simultaneously. Must have the ability to bend, squat and lift up to 50 lbs., including, but not limited to, lifting trays of food or food items on a regular and continuing basis. Must be able to push and pull carts and equipment weighing up to 250 lbs. on a regular and continuing basis. Must be able to bend, stoop, squat and stretch to fulfill cleaning tasks. Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity. Talking and hearing occur continuously in the process of communicating with guests, supervisors and other employees. Vision occurs continuously with the most common visual functions being those of near and color vision and depth perception. Requires manual dexterity to use and operate all necessary equipment. QUALIFICATION STANDARDS Education & Experience 1 Year Restaurant Experience Required preferred Licenses or Certificates Must have Food Handler’s Card Grooming All employees must maintain a neat, clean and well-groomed appearance per Westin/Solea Carlsbad’s standards. Attendance: Regular attendance in conformance with the standards, which may be established by Westin/Solea Carlsbad Resort & Spa from time to time, is essential to the successful performance of this position. Employees with irregular attendance / tardies will be subject to disciplinary action, up to and including termination of employment. Upon employment, all employees are required to fully comply with Westin/Solea Carlsbad Resort & Spa rules and regulations will be subject to disciplinary action, up to and including termination of employment. This job description is not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform from time to time. Ownership: This job opportunity for employment is being made available by Grand Pacific Hotel Services, L.P., the owner and the employer of all associates working at Westin/Solea Carlsbad Resort & Spa. Marriott International is not the owner or operator of Westin/Solea Carlsbad Resort & Spa. Marriott International is not the direct or indirect employer or joint employer of any associates working at Westin/Solea Carlsbad Resort & Spa. Marriott International does not control, govern or regulate any aspect of recruitment or employment at Westin/Solea Carlsbad Resort & Spa. Marriott International is not responsible for any aspect of your application, candidacy, or employment at the resort, nor shall Marriott International be liable for the data collection, use and privacy practices of the Westin/Solea Carlsbad Resort & Spa’s owner or operator. ACKNOWLEDGEMENT I have carefully read and understand the contents of this job description. I understand the responsibilities, requirements and duties expected of me. I understand that this is not necessarily an exhaustive list of responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this list is intended to be an accurate reflection of the current job, Grand Pacific Hotel Services, L.P. reserves the right to revise the functions and duties of the job or to require that additional or different tasks be performed as directed by the Westin/Solea Carlsbad Resort & Spa. I understand that I may be required to work overtime, different shifts or hours outside the normally defined workday or workweek. I also understand that this job description does not constitute a contract of employment nor alter my status as an at-will associate. I have the right to terminate my employment at any time, with or without cause and with or without advance notice, and Westin/Solea Carlsbad Resort & Spa has a similar right. Nothing in this Handbook will limit the right to terminate at-will employment. No manager, supervisor or other associate of the Company has any authority to enter into an agreement for employment for any specified period of time or to make an agreement for employment other than at-will terms. Only the Co-Presidents of the Company have the authority to make any such agreement which must be in writing.
Omni La Costa Resort & Spa Nestled among the beautiful coastal foothills of Carlsbad, CA, Omni La Costa Resort & Spa is a destination where timeless luxury meets modern wellness. Home to the award-winning Spa at La Costa, recognized among the nation’s best, the resort also features acclaimed restaurants showcasing fresh, coastal-inspired cuisine, championship golf and tennis, and a host of pools and experiences that celebrate the Southern California lifestyle. At Omni La Costa, our associates are the heart of the guest experience. We foster a culture rooted in respect, gratitude, and empowerment, offering comprehensive training, mentorship, and opportunities for growth. If you’re passionate about hospitality, Omni La Costa may be your perfect match. Loss Prevention Officer Overview: To ensure the safety and tranquil stay of hotel guests and employees, to assist as needed, to enforce the policies and procedures of the hotel and to record in writing any assigned task. Prepare incident and accident reports accurately and, in the format, specified by the Director of Loss Prevention. RESPONSIBILITIES: 1. To act and perform the assigned tasks as an extension of the General Manager. 2. To observe and report both verbally and in writing on all assignments. 3. Ability to use radio equipment and keep accurate records. Proper telephone etiquette. 4. Patrol the hotel property. Report and record all unsafe conditions. 5. Be Red Cross certified in first aid and CPR and maintain thorough knowledge of fire and fire alarm procedures. 6. To insure the protection and preservation of hotel, guest and employee property. Maintain current and thorough knowledge of the resorts emergency and life safety procedures. 7. Ability to accept and complete specific assigned tasks, bike, pool chemical follow-up. 8. Enforce hotel policies and procedures. 9. Maintain a professional attitude and appearance. Attend related hotel sponsored classes. 10. Maintain a professional attitude and appearance. 11. Respond to customer-service related tasks as needed. QUALIFICATIONS, EDUCATION and/or EXPERIENCE To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. • Must have a background check without serious criminal record and a safe driving record. • Must attain a valid TIPS Alcohol Certification upon hire. • CPR Certification preferred. • Ability to verbally communicate clearly, professionally and diplomatically is required. • Must be adept at handling tense and difficult situations, gaining compliance / cooperation without undue escalation and acting in a calm manner at all times. • Hotel / Resort experience preferred. • Prior Security/Loss Prevention experience: strongly preferred. • Ability to be mobile throughout the Resort and work both inside and outside is required. • Must be able to work a flexible schedule including day, evening, overnight shifts, weekends and holidays PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand; walk; sit; use hands to finger, handle, or feel; and reach with hands and arms. The employee frequently is required to talk or hear. The employee is occasionally required to climb or balance; stoop, kneel, crouch, or crawl; and taste or smell. The employee must occasionally lift and/or move up to 100 pounds. Specific vision abilities required by this job include close vision, distance vision, and ability to adjust focus. Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster is available using the following link: EEOC is the Law Poster. Omni Hotels & Resorts does not discriminate on the basis of any protected category with respect to the payment of wages. If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to: [email protected].
What you'll bring to the team At Merlin Entertainments, we create unforgettable experiences for millions of guests around the world. From iconic theme parks and attractions to immersive hotels and resort destinations, we're constantly investing in the future of entertainment. We're looking for an experienced Senior Project Manager to provide strategic leadership across a portfolio of major ride, park, and hotel development projects. This is an exciting opportunity to influence the delivery of complex, high-profile developments while shaping the experiences that guests will enjoy for years to come. The Role As Senior Project Manager you will provide strategic guidance and support to Project Managers across a regional portfolio of developments. You'll play a critical role in ensuring projects are delivered safely, efficiently, on budget, and to the highest quality standards. Working closely with operational leaders, creative teams, consultants, contractors, and project stakeholders, you will help bring ambitious concepts to life while driving consistency and excellence in project delivery across the region. You'll also be instrumental in developing project management capability within Merlin, introducing innovative approaches and mentoring future project leaders. What You'll Be Doing Driving Project Delivery Excellence Provide strategic oversight and support across multiple ride, park, and hotel development projects. Ensure projects are delivered to agreed quality standards, within budget, and on schedule. Establish and lead structured project management processes, governance, and reporting. Support accurate budget planning, forecasting, and financial management throughout the project lifecycle. Leading High-Performing Teams Manage and influence multidisciplinary teams across design, engineering, procurement, and construction. Foster collaboration between internal stakeholders and external delivery partners. Coach, mentor, and develop project professionals, supporting career growth and leadership capability. Promote a culture of accountability, continuous improvement, and shared success. Building Strong Partnerships Develop trusted relationships with operational leaders across Merlin attractions and resorts. Collaborate closely with Creative Directors, Marketing Directors, consultants, contractors, and suppliers to align project goals and outcomes. Leverage industry expertise and market knowledge to identify innovative solutions and emerging best practices. Solving Complex Challenges Lead the resolution of complex and non-routine project issues. Ensure compliance with Merlin project governance standards and local regulatory requirements. Identify opportunities to streamline processes and improve delivery efficiency across projects. Drive innovative thinking to enhance guest experiences, project outcomes, and operational effectiveness. Merlin - It's where we playMerlin Entertainments Merlin Entertainments2.18K subscribers Watch on Qualifications & Experience What We're Looking For Essential Experience Significant experience leading large-scale construction or capital development projects. Proven success delivering complex, multi-disciplinary projects from planning through completion. Experience managing project budgets, programmes, risk, and stakeholder relationships. Strong leadership experience across diverse internal and external teams. Technical Knowledge Strong understanding of procurement, construction, programme management, cost control, and project governance. Experience working with complex technical installations and large-scale developments. Knowledge of planning regulations, local authority requirements, and construction compliance frameworks. Leadership Attributes Strategic thinker with strong commercial awareness. Outstanding stakeholder management and influencing skills. A collaborative leader who inspires high performance and professional growth. A proactive problem solver who thrives in fast-paced and evolving environments. Passionate about innovation, continuous improvement, and delivering exceptional results. Benefits Your Adventure Awaits! At Merlin Entertainments North America, we believe in not just rewarding your work but enhancing your journey with an exhilarating array of benefits that go beyond the ordinary. Get ready for a ride of a lifetime as we unveil the extraordinary perks waiting for you! Competitive Salary: Brace yourself for a salary that not only recognizes your talents but propels you to new heights. Generous PTO: Time off is your passport to recharge. Enjoy a generous PTO policy to explore, relax, and rejuvenate. Affordable Health Plans: Dive into the comfort of affordable medical, vision, and dental plans that prioritize your well-being. Global Access Pass: Picture this – free entry to all Merlin attractions worldwide! Your golden ticket extends to family and friends, unlocking a world of wonder. Secure Your Future: Safeguard your legacy with company-paid life insurance – because we care about your peace of mind. Continued Growth: Joining Merlin isn't just a job; it's a thrilling expedition. Expect continuous growth in an exciting, global organization that values your journey. Pay Range Compensation between USD $135,000.00/Yr.-USD $145,000.00/Yr. At Merlin we welcome the world to our magical attractions and resorts every day and we want to reflect that same multicultural mix inside our business too. We strive to create an inclusive and diverse workplace where people can be themselves, have the same opportunities and thrive together. Because at Merlin, everyone matters! Together, we work to create a workplace where everyone feels valued, no matter their age, race, gender, disability or sexual orientation. Although we understand that we'll always be learning and growing, we aim to be the most inclusive and flexible employer in our industry.
Omni La Costa Resort & Spa Nestled among the beautiful coastal foothills of Carlsbad, CA, Omni La Costa Resort & Spa is a destination where timeless luxury meets modern wellness. Home to the award-winning Spa at La Costa, recognized among the nation’s best, the resort also features acclaimed restaurants showcasing fresh, coastal-inspired cuisine, championship golf and tennis, and a host of pools and experiences that celebrate the Southern California lifestyle. At Omni La Costa, our associates are the heart of the guest experience. We foster a culture rooted in respect, gratitude, and empowerment, offering comprehensive training, mentorship, and opportunities for growth. If you’re passionate about hospitality, Omni La Costa may be your perfect match. Groundskeeper Overview: Responsible for the highest level of grounds maintenance and installation of landscape materials within the public areas of the resort. Responsibilities: • Produce and maintain the highest level of detailed landscape maintenance and installation of landscape materials in the Public Areas of the resort. • Ensure that safety procedures are being followed and unsafe conditions and work practices are promptly reported. • Report facilities issues promptly utilizing the resort system. • Perform all reasonable duties and assignments • Keep assigned areas of responsibility clean of weeds and trash. • Operate a walk behind lawnmower, hedge trimmer, and weed eater, in a safe and efficient manor • Inspect and maintain all fluids of equipment at proper specific levels and lubricate all grease fittings • Other duties as assigned • Adhere to all Standards of Conduct as outlined in the Associate Handbook. This brief job profile is to give a general idea of the job and in no way states or implies that these are the only job duties to be performed by the associate in this position. Other duties will be assigned Qualifications: • Previous grounds maintenance and equipment operation experience is preferred. • Ability to work cooperatively and effectively with co-workers, managers, and guests is expected. Physical Demands and Work Enviorment: While performing the duties of the job, the associate is regularly required to walk and use hands to finger, handle, or feel. The employee frequently is required to stand. The associate is occasionally required to sit, reach with hands and arms, climb or balance, stoop, kneel, crouch, crawl, talk, hear, taste, and smell. The associate must regularly lift and/or move up to 90 pounds. Specific vision abilities required by this job include close vision, distance vision, and the ability to adjust focus. While performing the duties of this job, the associate is occasionally exposed to wet and/or humid conditions, fumes, airborne particles, and toxic or caustic chemicals. The noise level in the work environment is usually moderate. Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster is available using the following link: EEOC is the Law Poster. Omni Hotels & Resorts does not discriminate on the basis of any protected category with respect to the payment of wages. If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to: [email protected].
Omni La Costa Resort & Spa Nestled among the beautiful coastal foothills of Carlsbad, CA, Omni La Costa Resort & Spa is a destination where timeless luxury meets modern wellness. Home to the award-winning Spa at La Costa, recognized among the nation’s best, the resort also features acclaimed restaurants showcasing fresh, coastal-inspired cuisine, championship golf and tennis, and a host of pools and experiences that celebrate the Southern California lifestyle. At Omni La Costa, our associates are the heart of the guest experience. We foster a culture rooted in respect, gratitude, and empowerment, offering comprehensive training, mentorship, and opportunities for growth. If you’re passionate about hospitality, Omni La Costa may be your perfect match. Vue Cook 2-Full Time Overview: The Cook 2 is a valuable member of Omni La Costa’s legendary Culinary Team, possessing “ intermediate” level culinary experience. Our Cook 2’s prepare and cook food and performs other related culinary functions. He / she shall possess strong culinary skills and have “intermediate level proficiency” in Culinary functions. Cook 2’s shall be able to accomplish most of their tasks with “minimal” supervision and some guidance, depending on complexity and skill level required and have a solid understanding of various cooking methods, ingredients, equipment and procedures. Responsabilities: • Prepare and cook food and perform other related culinary functions. • Demonstrate strong culinary skills and have “intermediate level proficiency” in Culinary functions. • Be able to accomplish most of their tasks with “minimal” supervision and some guidance, depending on complexity and skill level required. • Have a solid understanding of various cooking methods, ingredients, equipment and procedures. • Have the ability to correctly utilize and prepare food with most all of the products and ingredients being developed or currently in use for the kitchen. • Be able coach and help Cook 3’s to complete their job functions. • Maintain knowledge of traditional knife skills and consistently apply such skills in the kitchen. • Be able to correct and coach Cook 2’s and Cook 3’s to ensure consistency and standards and excellence. • Be able to move/cover from different stations following Omni standards as well as Chefs standards. • Have the ability to perform job functions with attention to detail, speed and accuracy. • Be able to move/cover most all of the different stations following Omni standards as well as Chefs standards. Be able to work any station as needed with appropriate supervision. • Be able to execute soups and sauces with minimal supervision. • Have the ability to prioritize, organize and follow-through. • Have the ability to work well under pressure of meeting production schedules and timelines for guests orders. • Maintain good understanding of various cooking methods, ingredients, equipment and procedures. • Be knowledgeable and able to maintain, correct and follow Eco sure and health department standards. • Work with Cook 1 and sous chefs to set up and stock most of the stations with necessary supplies and prep lists with minimal supervision. • Perform opening checklist with minimal supervision. • Set up workstation with required mise en place, tools, equipment and supplies according to standards. • Maintain a positive and professional approach with coworkers and customers. • Be able to follow recipe cards and prep lists accurately • Ability to comprehend and follow recipes. • Complete opening and closing procedures • Maintain complete knowledge of correct maintenance and use of equipment; use equipment and tools only as intended, properly and safely. • Ensure that food comes out simultaneously, in high quality and in a timely fashion. Qualifications: • 2-4 years experience as a Line Cook at a 4/5 star hotel or restaurant • Ability to communicate in English with guests, co-workers and management to their understanding. • Intermediate Culinary Talent • Ability to work in a fast-paced environment • Prior hotel/resort experience preferred. Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster is available using the following link: EEOC is the Law Poster. Omni Hotels & Resorts does not discriminate on the basis of any protected category with respect to the payment of wages. If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to: [email protected].
Position Summary/ Objective: Under the direction of the Front Desk Supervisor and/or manager, the Night Auditor will be responsible for providing excellent service to guests and/or owners while balancing the day’s transactions. Associate will work independently or in a team under little to no supervision. This position relies on good judgment to perform the functions of the job. Primary Essential Functions: All associates are obligated to support and uphold the values, expectations, policies, and procedures of Grand Pacific Resorts as outlined in the Employee Handbook. Count cash drawer. Greet guests and provide door service and bell/valet service when needed. Register arriving guests and assign room. Check guest files to ensure proper information/authorizations/charges are correct. Answer inquiries regarding resort services and registration by letter, by telephone and in person, provide information about services available in the community and respond to guests’ complaints. Ability to operate multi-line phone. Present statements of charges to departing guests and receive payment. Resolve or refer to Management all guest concerns, complaints or suggestions in a continuous effort to provide superior guest service. Remain current on room rates, room availability and emergency procedures. Ensure management is aware of guest special requests or needs. Provide courteous service to our guests and be cordial to all team members. Log wake up calls and enter into console. Run the night audit and verify all corrections and charges are correct. Balance the revenue to the audit and notate any variances. Print morning reports for Housekeeping. Maintain personal uniforms and nametags. Responsible for conducting all responsibilities in a professional and ethical manner. Responsible for maintaining a consistent, regular attendance record. Adhere to performance standards, company policies and procedures, as they relate to the department. Education, Skills & Experience: The ideal candidate must be a detail oriented, thorough, and professional individual who consistently provides exemplary customer service to guests, owners, management and associates. At least one year night auditor of related experience. Professional telephone etiquette required. High school diploma or equivalent. Strong customer service skills. Excellent communication and organizational skills. Experience in the hospitality industry (time share preferred). Ability to work well in a diverse team environment. Additional Eligibility Qualifications Required: Must be available to work various shifts including weekends and holidays. Must be able to successfully pass applicable auditions or skill testing, background check, physical examination and drug screening test. Ability to speak and understand the English language. Physical, Environmental & Other Requirements: Must be able to stand and/or walk for up to 8 hours. Must also be able to sit, stoop, kneel, crouch and crawl. Must frequently lift and/or move up to 10 pounds and occasionally required to lift and/or move up to 25 pounds. Clear vision (close, distant and depth perception) is needed for navigating office and all other buildings within the resort. EEO Statement: Grand Pacific Resorts provides equal employment opportunities (EEO) to all associates and applicants for all terms and conditions of employment, in every location in which the company has facilities, regardless of any basis protected by applicable federal, state or local law. Other Duties: Please note that this job description does not list all the duties of the job. You may be instructed by upper management to perform other tasks or functions. You will be evaluated in part based upon your performance of the tasks listed in this job description and your ability to commit to the Standards of Excellence. Management has the right to revise this job description at any time. The job description is not a contract for employment.
What you'll bring to the team SEA LIFE Education Associate is responsible for delivering memorable guest experiences through educational talks and demonstrations. A SEA LIFE Education Associate is also responsible for upholding our operating standards of safety, service, presentation, and efficiency, along with driving positive guest satisfaction survey results. This is a Part Time position. Scope and Responsibilities: Provides outstanding guest service and creates memorable guest experiences. Uses interpretive techniques to educate guests throughout the aquarium. Is expected to uphold high SEA LIFE operating standards of safety, service, presentation, and efficiency. Is competent in interpreting exhibit information to guests of all ages, especially young children. Ensures standard operating procedures are adhered to and followed at all times. Is able to handle crowd control, guest questions, and guest recovery as well as other operations issues as they surface. Is able to learn and interpret proper identification of marine animals and the ecology and conservation related to them. Is able to observe and report the conditions of all animals and monitor their safety and wellbeing at the touch pool. Comfortable with handling animals, including snakes, and can follow proper animal handling procedures and protocols. Is able to learn to identify and interpret biofacts and props to children and adults in an Aquarium setting. Is comfortable speaking in public both in a one on one setting and to large groups in a show setting. Can communicate any facility requirements, safety issues or staffing issues to Zonal Lead or management. Conduct breaks for fellow employees in a timely matter. Has the enthusiasm and passion to be able to greet and excite guests who are entering the Aquarium and throughout the Aquarium. Work closely with other departments at SEA LIFE to create a positive work environment. May have additional tasks assigned on occasions. We Are Merlin EntertainmentsMerlin Entertainments Merlin Entertainments2.18K subscribers Watch on Qualifications & Experience Prefer prior experience in a zoo, aquarium, or informal learning settings Prior experience in working with children preferred Animal handling experience preferred Must have flexible availability, including evenings, weekends, and holidays Must be comfortable talking to groups of people Requires excellent skills in guest service Self-motivated and demonstrated initiative Has a strong attention to detail Is a team player and works well with fellow employees Health and Safety: Employees are responsible for the safety of themselves, their colleagues and guests (where appropriate), in line with the Group Policy (HS001) and the law. In particular, they must ensure that they follow safe working procedures for all work activities that they undertake and they must not use any tools or equipment for which they have not been trained. Where incidents do occur, they must ensure that they are reported to their line manager and must cooperate with any investigation as appropriate. SEA LIFE Exhibit interpreters are responsible for upholding SEA LIFE’s high safety standers and ensuring that safety polices are adhered to at all times by guests. Education: High School diploma required. Coursework in science or education preferred. Other Requirements: -Intermittent and prolonged standing and walking to move about the aquarium. -Ability to keep hands and arms in salt and freshwater for long periods of time while interacting with guests. Physical Requirements: Sitting - Occasionally (1 - 33%) Standing - Constantly (67 - 100%) Walking - Constantly (67 - 100%) Lifts & Carries - Up to 10 pounds, Frequency - Occasionally (1 - 33%) Lifts & Carries - 11 - 24 pounds, Frequency - Occasionally (1 - 33%) Lifts & Carries - 25 - 34 pounds, Frequency - Occasionally (1 - 33%) Lifts & Carries - 35 - 50 pounds, Frequency - Occasionally (1 - 33%) Lifts Overhead - Up to 10 pounds, Frequency - Occasionally (1 - 33%) Lifts Overhead - 11 - 24 pounds, Frequency - Occasionally (1 - 33%) Lifts Overhead - 25 - 34 pounds, Frequency - Occasionally (1 - 33%) Lifts Overhead - 35 - 50 pounds, Frequency - Occasionally (1 - 33%) Twisting - Occasionally (1 - 33%) Bending - Occasionally (1 - 33%) Squatting/Kneeling/Crawling/Climbing - Occasionally (1 - 33%) Pulling - Up to 10 pounds, Frequency - Occasionally (1 - 33%) Pulling - 11 - 24 pounds, Frequency - Occasionally (1 - 33%) Pulling - 25 - 34 pounds, Frequency - Occasionally (1 - 33%) Wrist Deviation (Side to Side) - Occasionally (1 - 33%) Hand/Wrist Repetitions (Up and Down) - Occasionally (1 - 33%) Reaching - Occasionally (1 - 33%) Grasping - Simple: < 50 pounds Manual Dexterity/Strength - Gross motor, light - moderate strength Manual Dexterity/Strength - Fine motor, light - moderate strength Pushing - Up to 10 pounds, Frequency - Occasionally (1 - 33%) Pushing - 11 - 24 pounds, Frequency - Occasionally (1 - 33%) Pushing - 25 - 34 pounds, Frequency - Occasionally (1 - 33%) Visual Requirements: Close eye work (small figures) Other: Depth perception, distance vision, ability to focus Hearing Requirements: Hearing Requirements - Special requirements, able to consistently fulfill communication needs (alarms, phone ringing, conversation, clear acuity within 100 feet) Working Conditions: Temperature - Between 16 and 95 degrees Crawl Space/Cramped Position - Exposed < 1 hour per day Personal Protective Equipment (e.g. Respiratory Mask, etc.) - Occasionally (1 - 33%) Noise (Loud/Repetitive, < 85 Decibels per OSHA Standard) - Occasionally (1 - 33%) Benefits Alongside company paid holidays, you can also look forward to enjoying a great benefits package, free tickets to Merlin attractions globally and 30% discount in our retail shops and restaurants. We want to ensure that everyone has the opportunity to perform their best at interview, so if you have additional requirements due to disability or ill health please get in contact with [email protected]. Pay Range Compensation between USD $19.50/Hr.-USD $19.50/Hr. At Merlin we welcome the world to our magical attractions and resorts every day and we want to reflect that same multicultural mix inside our business too. We strive to create an inclusive and diverse workplace where people can be themselves, have the same opportunities and thrive together. Because at Merlin, everyone matters! Together, we work to create a workplace where everyone feels valued, no matter their age, race, gender, disability or sexual orientation. Although we understand that we'll always be learning and growing, we aim to be the most inclusive and flexible employer in our industry.
Job Description Help lead our Hotel Food and Beverage Front of House team and set the standard for hospitality at LEGOLAND Resort! Guide and mentor your team to ensure exceptional dining experiences for our guests. We?re looking for team players who are organized, focused, accountable, and above all, carry a positive attitude every day.?The sky is the limit for what you?ll go on to achieve next! Ignite your passion, pursue what matters.? Compensation Data COMPENSATION: The hourly rate for this position is $19.00 to $19.38. If both numbers are the same, that is the amount that Aramark expects to offer. This is Aramark?s good faith and reasonable estimate of the compensation for this position as of the time of posting. BENEFITS: Aramark offers comprehensive benefit programs and services for eligible employees including medical, dental, vision, and work/life resources. Additional benefits may include retirement savings plans like 401(k) and paid days off such as parental leave and disability coverage. Benefits vary by location and are subject to any legal requirements or limitations, employee eligibility status, and where the employee lives and/or works. For more information about Aramark benefits, click here Aramark Careers - Benefits & Compensation. There is no predetermined application window for this position, the position will close once a qualified candidate is selected. Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law, including, but not limited to, the Los Angeles County Fair Chance Ordinance for Employers, the California Fair Chance Act, and the San Francisco Fair Chance Ordinance to the extent that those laws apply to the opportunity. If hired, employee will be in an ?at-will position? and Aramark reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time AND FOR ANY REASON, including, BUT NOT LIMITED TO for reasons related to individual performance, Aramark or individual department/team performance, and market factors. Job Responsibilities - Work effectively with team members to deliver exceptional customer service, focusing on creating a positive experience for children and all guests. - Leads and works effectively with team members to deliver exceptional customer service, focusing on creating a positive experience for children and all guests. - Act as and perform necessary duties in the absence of assistant manager. - Coordinate and assist in maintaining a clean and organized work and storage area, including sweeping, mopping, washing, scrubbing, and polishing kitchen surfaces. - Ensure proper stock of supplies and products through shop inventory and ordering when necessary. - Ensure all food products meet quality standards; promptly alert management and remove any items that do not meet these expectations. - Oversee when team members take breaks and/or lunches, adhering to local labor laws, to ensure meal violations and overtime (unless authorized) are limited. - Greet and seat guests in a friendly, efficient and courteous manner. - Ensure needs or requests are accommodated and allergy concerns are escalated. - Direct and participate in maintaining the cleanliness and appearance of the front-of-house environment, including sweeping and mopping floors, clearing tables, scrapping dishes and ensuring buffet services are tidy and presentable for guests. - Lead and engage in the delivery of food and beverages, ensure stations are well-stocked, and manage the upkeep of coffee, drink, and soda stations to enhance guest satisfaction. - Work closely with the kitchen staff, providing help where needed to optimize the guest experience. - Support all Front of House employees by stocking supplies, cleaning all working areas, and assisting with basic prep work as needed. - Manage and count inventory for locations as needed. - Assist with catering and special events as needed. - Adhere to the uniform policy. - Adheres to Aramark and client companies, San Diego County, and OSHA safety policies and procedures for proper food safety, sanitation, storage and disposal. At Aramark, developing new skills and doing what it takes to get the job done make a positive impact for our employees and for our customers. In order to meet our commitments, job duties may change or new ones may be assigned without formal notice. Qualifications - 1 year of Food and Beverage Service Experience preferred. - Strong problem-solving abilities and organizational skills - Proficiency in Microsoft Office applications (Outlook, Word, PowerPoint, Excel). - Able to pass a Food Handler certification exam - Sufficient education or training to read, write, count and follow verbal and written instructions - Be able to work quickly and concisely under pressure. - Available to work holidays and weekends as well as shorter or longer hours due to business volume. Physical Requirements Frequent lifting, pushing, pulling, bending, squatting, and stooping. Expect constant walking and standing during shifts. Occasional crawling and climbing. Regularly lift and carry items weighing 20 to 40 pounds, including lifting trays overhead as part of food exposition duties. Ability to lift up to 60 pounds. The role will require wearing uniforms and Personal Protective Equipment (PPE). Ability to work inside kitchen area, interacting with heated equipment, various foods, loud noise, chemicals and other at risk conditions. Exposure to extreme temperature changes. Remember that adaptability and a positive demeanor are essential in this dynamic environment. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position. Education About Aramark Our Mission Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law. About Aramark The people of Aramark proudly serve millions of guests every day through food and facilities in 15 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you're pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential. Learn more about working here at http://www.aramarkcareers.com or connect with us on Facebook, Instagram and Twitter.
Position Summary/ Objective: Under the direction of the Front Desk Supervisor and/or Manager, the Front Desk Agent will be responsible for providing exceptional guest service to guests, owners, supervisors and associates in a warm and friendly manner. Associate will work independently or in a team under little to no supervision. This position relies on good judgment to perform the functions of the job. Primary Essential Functions: All associates are obligated to support and uphold the values, expectations, policies, and procedures of Grand Pacific Resorts as outlined in the Employee Handbook. Check guests/owners in and out of the resort, answering any questions they may have. Meet and exceed guest/owner expectations by providing exceptional customer service by phone or in person. Answer a high volume of inbound calls from guests/owners. Communicate effectively with guests, owners, supervisors and associates. Resolve customer complaints and problems calmly and effectively. Obtain or confirm guest information, assign rooms, and activate and distribute keys. Occasionally assist guests with loading or unloading luggage utilizing the staircase if necessary. Occasionally deliver guest request items to and from rooms. Responsible for conducting all responsibilities in a professional and ethical manner. Responsible for maintaining a consistent, regular attendance record. Adhere to performance standards, company policies and procedures, as they relate to the department. Education, Skills & Experience: The ideal candidate must be a detail oriented, thorough, and professional individual who consistently provides exemplary customer service to guests, owners, management and associates. 1+ years of related experience, preferably within the hospitality industry. Professional telephone etiquette is required. High school diploma or equivalent. Excellent communication and organizational skills. Experience in the hospitality industry (time share preferred). Ability to work well in a diverse team environment. Additional Eligibility Qualifications Required: Must be available to work various shifts including weekends and holidays. Must be able to successfully pass applicable auditions or skill testing, background check, physical examination and drug screening test. Ability to speak and understand the English language. Physical, Environmental & Other Requirements: Must be able to stand and/or walk for up to 8 hours. Must also be able to sit, stoop, kneel, crouch and crawl. Must frequently lift and/or move up to 10 pounds and occasionally required to lift and/or move up to 25 pounds. Clear vision (close, distant and depth perception) is needed for navigating office and all other buildings within the resort. EEO Statement: Grand Pacific Resorts provides equal employment opportunities (EEO) to all associates and applicants for all terms and conditions of employment, in every location in which the company has facilities, regardless of any basis protected by applicable federal, state or local law. Other Duties: Please note that this job description does not list all the duties of the job. You may be instructed by upper management to perform other tasks or functions. You will be evaluated in part based upon your performance of the tasks listed in this job description and your ability to commit to the Standards of Excellence. Management has the right to revise this job description at any time. The job description is not a contract for employment.
Benefits: Health insurance Paid time off Vision insurance Dental insurance Position Summary We’re seeking a highly organized and relationship-driven Sales Coordinator to support our Sales team in achieving monthly and annual revenue goals. This role has a primary focus on bridal and wedding room blocks, while also functioning as a Group Coordinator, ensuring seamless execution of group bookings from contract to arrival. You’ll play a key role in building partnerships, managing group inventory, and contributing directly to the hotel’s success while helping introduce the new brand into the Carlsbad market. In addition, this role will provide support to our sister property, Fairfield Inn & Suites Carlsbad, as directed, assisting with sales coordination and group-related efforts across both hotels. What You’ll Do Serve as a key point of contact for wedding and bridal room block inquiries, from initial lead through booking and execution Develop and maintain relationships with the Wedgewood Wedding facility adjacent to the hotel, local wedding venues, planners, and vendors to generate new group business Act as Group Coordinator for assigned business: Enter and manage group room blocks in the system with accuracy Monitor and communicate cutoff dates, pick-up, and inventory changes Ensure all group details are accurate and up to date from contract through arrival Coordinate, manage, and monitor wedding and group room blocks, maximizing pick-up and revenue Actively contribute to achieving monthly and annual room revenue targets Provide administrative support to the Sales team, including preparing reports, proposals, contracts, and presentations Update CRM (Delphi/GRC) daily and generate reports as needed Track and complete sales trace activities consistently and accurately Coordinate internal sales meetings and respond to requests promptly Research and qualify new prospects, delivering detailed insights to Sales Leaders Build and maintain strong relationships with new and existing clients Ensure client database information is accurate and up to date Create and distribute resume reports; act as a point of contact for inquiries Assist with implementing sales strategies and initiatives Provide sales and coordination support to Fairfield Inn & Suites Carlsbad (sister property) as directed, including assistance with group blocks, inquiries, and administrative tasks What We’re Looking For Minimum 1 year of hotel, hospitality, or sales experience (wedding or group sales experience a strong plus) Experience with group room blocks, reservations systems, or sales coordination required Strong understanding of group processes (cutoff dates, pick-up tracking, block management) preferred Strong relationship-building and networking skills Highly organized with strong attention to detail Ability to multitask and thrive in a fast-paced environment Proficiency in Microsoft Office and CRM systems (Salesforce/Delphi experience a plus) Excellent written and verbal communication skills Results-driven mindset with a focus on revenue generation Why Join Excel Hotel Group? Comprehensive Benefits Package: Medical, Dental, Vision, Life Insurance 401(k) with Company Match Paid Time Off (PTO) Hotel Travel Discounts Career Growth Opportunities – We promote from within Be part of a new Marriott roll-out and help launch a newly branded property
Omni La Costa Resort & Spa Nestled among the beautiful coastal foothills of Carlsbad, CA, Omni La Costa Resort & Spa is a destination where timeless luxury meets modern wellness. Home to the award-winning Spa at La Costa, recognized among the nation’s best, the resort also features acclaimed restaurants showcasing fresh, coastal-inspired cuisine, championship golf and tennis, and a host of pools and experiences that celebrate the Southern California lifestyle. At Omni La Costa, our associates are the heart of the guest experience. We foster a culture rooted in respect, gratitude, and empowerment, offering comprehensive training, mentorship, and opportunities for growth. If you’re passionate about hospitality, Omni La Costa may be your perfect match. Director of Golf Overview: The Director of Golf will oversee the performance of all golf operations, golfer player development programs and golf sales/revenue management. The position will promote an exceptional golf experience and provide excellent services and programs for all members and guests. Responsibilities: • Oversee the management of all golf operations, golfer player development and golf sales/revenue management for all customer segments. • Recruit, hire, train, and supervise golf department heads including the Head Golf Professional, Tournament Coordinator, Golf Sales Manager and Teaching Professionals. • Coordinate and contribute to written correspondence, reporting, newsletters, and communications for golf operations. • Coordinate plans with the Director of Food and Beverage for all food and beverage needs, course food and beverage needs, banquets, outside events, and catering for all golf functions. • Enforce all rules and regulations governing golf course usage. • Oversee an innovative tournament program that services all customer segments. • Oversee golf marketing initiatives including all promotional materials, player recruitment, yield management, golf packages, and outside events. • Oversee all fiscal responsibilities and performance for the golf operations including planning, budgeting, forecasting, monitoring, and corrective management. • Oversee all operational policies, procedures, controls, and fee structures to ensure the safekeeping of assets, inventory and resources. • Maintain and promote a superlative professional image with the community. Qualifications: • To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. • Class A PGA professional preferred. • Associate or bachelor’s degree preferred. • Minimum five (5) years related experience and/or training; or equivalent combination of education and experience required. • Experience with computerized POS and tee time system preferred. • Knowledge of Microsoft Office applications preferred. • Strong communication skills required, both written and verbal. LANGUAGE SKILLS Ability to read and comprehend simple instructions in English, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and medium to large group situations to customers, clients, and other employees of the organization. REASONING ABILITY Ability to apply common sense understanding to carry out detailed instructions. Ability to clearly communicate your ideas to Senior Leadership or large audiences. Ability to work independently with little supervision. Deal with problems involving a few concrete variables in standardized situations. Ability to work in a team environment and understand various points of view. PHYSICAL REQUIREMENTS: Bending and Lifting are common in this position, applicant must be able to lift 50-60lbs. WORK ENVIRONMENT: There are times that applicant must be able to work outdoors in warm/ cold conditions. Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster is available using the following link: EEOC is the Law Poster. Omni Hotels & Resorts does not discriminate on the basis of any protected category with respect to the payment of wages. If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to: [email protected].