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Omni La Costa Resort & Spa Nestled among the beautiful coastal foothills of Carlsbad, CA, Omni La Costa Resort & Spa is a destination where timeless luxury meets modern wellness. Home to the award-winning Spa at La Costa, recognized among the nation’s best, the resort also features acclaimed restaurants showcasing fresh, coastal-inspired cuisine, championship golf and tennis, and a host of pools and experiences that celebrate the Southern California lifestyle. At Omni La Costa, our associates are the heart of the guest experience. We foster a culture rooted in respect, gratitude, and empowerment, offering comprehensive training, mentorship, and opportunities for growth. If you’re passionate about hospitality, Omni La Costa may be your perfect match. Server | Bob’s Steak and Chop House Overview: The Bob's Server will be responsible to wait on tables promptly, courteously and to serve the guest in any way possible. To follow, enforce, comply and adhere to all Bob’s Steak & Chop House rules, policies, procedures, standards and recipes at all times. Responsibilities: • Greet guests when entering the restaurant with a pleasant smile and superior customer service. • Set tables according to type of event and service standards. • Take orders and answer questions/offer suggestions on menu selections. • Communicate with culinary team regarding meal requirements, allergies, dietary needs and special requests. • Record transaction in MICROS system at time of order. • Check in with guests to ensure satisfaction with each food course and/or beverage. • Present accurate check to guest and process payment. • Maintain cleanliness of work areas throughout the day. • Clean and set up tables. • Complete closing duties. Qualifications: • Must be able to work in a fast-paced environment. • 1 year serving experience with a quality establishment. • Prior serving and cash handling experience preferred. • Must be able to multitask. • Must be able to stand and walk for an extended period of time or for an entire shift. • Must be able to move, lift, carry, push, pull, and place objects weighing up to 10lbs without assistance. • Must be able to work flexible shifts including nights, weekends, and holidays. • Must have alcohol training certification (TABC/TIPS). • Must have a Food Handler permit (where applicable). Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster is available using the following link: EEOC is the Law Poster. Omni Hotels & Resorts does not discriminate on the basis of any protected category with respect to the payment of wages. If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to: [email protected].
Omni La Costa Resort & Spa Nestled among the beautiful coastal foothills of Carlsbad, CA, Omni La Costa Resort & Spa is a destination where timeless luxury meets modern wellness. Home to the award-winning Spa at La Costa, recognized among the nation’s best, the resort also features acclaimed restaurants showcasing fresh, coastal-inspired cuisine, championship golf and tennis, and a host of pools and experiences that celebrate the Southern California lifestyle. At Omni La Costa, our associates are the heart of the guest experience. We foster a culture rooted in respect, gratitude, and empowerment, offering comprehensive training, mentorship, and opportunities for growth. If you’re passionate about hospitality, Omni La Costa may be your perfect match. Retail Sales Associate | Part Time Overview: The position is responsible for the purchasing, replenishing and stocking of merchandise, and maintaining of visual displays. Responsibilities: • · Responsible for the handling of money, i.e., the opening of closing of the shop. • · Knowledge of P.O.S. system, shipping, transfer forms and hard checks. • · Must be able to stand for long periods of time, have exceptional customer service skills and sales ability. • · Must meet ALL Moments of Service standards, i.e., greeting customers within 10 feet of guests, greet with a smile and a sincere welcoming, etc. • · Ensure complete customer satisfaction, as well as, meeting all company and personal goals for the retail shop. • · All merchandise delivered should be unpacked, folded or hung accordingly to quality standards and placed in the appropriate location by the beginning of next day. • · All emptied boxes of merchandise should be broken down and taken to the trash on daily basis. • · Maintaining a clean, neat and dust free shop and work area on a daily basis. • · All restrooms and trashcans, both inside and outside of retail shop, should be cleaned and emptied on daily basis. • · Responsible for weekly requests of cleaning or office supplies for the shop and any needed merchandise. • · Knowledge of property, i.e. locations of restaurants, pool, etc. Also, knowing the daily activates for guests and their children. Qualifications: • · Previous retail experience preferred • · GED or high school equivalent is preferred • · Must be able to move up to 25 lbs., occasionally extend arms and hands, seize, grasp, and turn objects with hands. • · Ability to stand for long periods of time • · Must be of age to sell liquor. Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster is available using the following link: EEOC is the Law Poster. Omni Hotels & Resorts does not discriminate on the basis of any protected category with respect to the payment of wages. If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to: [email protected].
Omni La Costa Resort & Spa Nestled among the beautiful coastal foothills of Carlsbad, CA, Omni La Costa Resort & Spa is a destination where timeless luxury meets modern wellness. Home to the award-winning Spa at La Costa, recognized among the nation’s best, the resort also features acclaimed restaurants showcasing fresh, coastal-inspired cuisine, championship golf and tennis, and a host of pools and experiences that celebrate the Southern California lifestyle. At Omni La Costa, our associates are the heart of the guest experience. We foster a culture rooted in respect, gratitude, and empowerment, offering comprehensive training, mentorship, and opportunities for growth. If you’re passionate about hospitality, Omni La Costa may be your perfect match. Loyalty Ambassador | Full Time Overview: This team member will be the guest liaison for Select Guests. The person in this role will be responsible for developing proactive personal, professional relationships with Select Guests members, acting as an advocate and point of contact for all Select Guests. Responsibilities: • · Create memorable experiences for our Select Guests during their stay. • · Welcome Select Guests upon arrival and ensure all their requests and needs are met throughout their stay. • · Resolve any concerns or issues with Select Guest, communicating any needs or special requests to fellow hotel departments. • · Arrange Select Guest and special occasion amenities via In-Room Dining. • · Conduct Loyalty Program training with other Front Office and hotel associates. • · Conduct monthly Loyalty meetings with relevant hotel associates. • · Promote the Select Guest program to guests that are currently not members. • · Maintain Select Guest product inventories. • · Conduct guestroom inspections prior to Select Guest arrival. • · Develop relationships with Select Guests and serve as their point of contact for any hotel or program questions. • · Will assist in Front Office operations as needed. • · Perform any other duties assigned by Management. • · Be pleasant, smile and greet all guests, using surnames when obtained. • · Be actively engaged with our guests and deliver memorable guest experiences. • · Create unique, personalized WOW moments at every opportunity. • · Maintain reader files for upcoming meetings, VIP guests, meetings and events, etc. Qualifications: • · Minimum of 1 year hospitality experience. • · Must have excellent verbal and written communication skills • · Skills; Proficient in Microsoft Office Suite (Word, Excel, PowerPoint and Outlook) • · Previous experience in high customer contact environment; with previous experience answering customer questions and handling customer concerns. • · Must possess the ability to multi-task in a busy environment, follow through successfully on guest requests, ensure guest satisfaction, and work as a team player. • · Must be service and detail oriented, possessing a friendly approachable demeanor and strong problem-solving skills. • · Must be able to work with and sit at a computer workstation for an extended period. Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster is available using the following link: EEOC is the Law Poster. Omni Hotels & Resorts does not discriminate on the basis of any protected category with respect to the payment of wages. If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to: [email protected].
Omni La Costa Resort & Spa Nestled among the beautiful coastal foothills of Carlsbad, CA, Omni La Costa Resort & Spa is a destination where timeless luxury meets modern wellness. Home to the award-winning Spa at La Costa, recognized among the nation’s best, the resort also features acclaimed restaurants showcasing fresh, coastal-inspired cuisine, championship golf and tennis, and a host of pools and experiences that celebrate the Southern California lifestyle. At Omni La Costa, our associates are the heart of the guest experience. We foster a culture rooted in respect, gratitude, and empowerment, offering comprehensive training, mentorship, and opportunities for growth. If you’re passionate about hospitality, Omni La Costa may be your perfect match. Parking Attendant | Part Time Overview: To graciously welcome guests to the hotel offering them assistance with their baggage and directions to the Front Desk, while effectively managing the flow of traffic in and out of the Front Drive at the Omni Hotel or Resort. The Doorman is typically the first employee the guest comes in contact with, and this initial interaction is vital to the guest’s experience. Responsibilities: • · Greet Guests and welcome them to the hotel • · Tags the baggage with the proper claim checks and gives the guest his/her claim ticket for the baggage. • · Unloads the baggage from the car or taxi and bring it inside to the Bellstand. • · Direct guests to the Front Desk. • · Calls taxis for guests as needed. • · Work in tandem with the Bell Captain with all luggage storage and retrieval. • · Loads the baggage in the cars or taxis for departing guests thanking them for choosing our hotel. • · Maintains a clean and orderly appearance of the work areas at all times. • · Controls the traffic flow in and out of the Motor Lobby. • · Controls traffic flow on the front drive. • · Notifies the Front Desk and Guest Services of VIP arrivals whenever possible. • · Responsible for scheduling of the Valet Team to the set labor model. • · Working with the Guest Service Supervisor to perform Coaching and Counseling’s on the valet team members as required to uphold the work rules of the Omni Hotels and Resorts. Qualifications: • · Must be able to run for extended periods of time (to get guest cars from the parking lot) • · Must be 21+ years old • · Must have a flexible schedule and be willing to cover shifts as needed; supervisory experience is encouraged. Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster is available using the following link: EEOC is the Law Poster. Omni Hotels & Resorts does not discriminate on the basis of any protected category with respect to the payment of wages. If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to: [email protected].
Omni La Costa Resort & Spa Nestled among the beautiful coastal foothills of Carlsbad, CA, Omni La Costa Resort & Spa is a destination where timeless luxury meets modern wellness. Home to the award-winning Spa at La Costa, recognized among the nation’s best, the resort also features acclaimed restaurants showcasing fresh, coastal-inspired cuisine, championship golf and tennis, and a host of pools and experiences that celebrate the Southern California lifestyle. At Omni La Costa, our associates are the heart of the guest experience. We foster a culture rooted in respect, gratitude, and empowerment, offering comprehensive training, mentorship, and opportunities for growth. If you’re passionate about hospitality, Omni La Costa may be your perfect match. Assistant Director of Revenue Management Overview: The Assistant Director or Revenue Management will be a key player in both function space management and business travel sales. In regards to function space management, the goal of the Assistant Director is to maximize revenues by ensuring proper space utilization by both group and catering business in order to meet and exceed budgeted team goals. In regards to business travel sales, the goal of the Assistant Director is to manage corporate ESP transient market segment. The Assistant Director will also complete special projects as assigned by the Director of Sales and Marketing (DOSM) and/or the Director of Revenue Management (DORM). Responsibilities: Function Space: • Attend Daily Business Review (DBR) to assist in price quoting for bids based on the Space Valuation and Target Contribution Tools. Maintain notes on approved business opportunities. Track team decisions in Delphi. • Review all contracts and addendums at the Tentative and Turnover stages, compare against the DBR notes and track in the 18 Month Calendar. • Maintain the 18 Month Calendar which details contract clauses, program due dates and turnover statuses of all group business. Attend monthly status review meetings with DOSM, DOS and DOCS centered on this document. • Identify groups with excessive "Vertical" or "Horizontal" space issues. Request space back from the responsible manager and track to the end result using the "Space Tracker". • Perform daily and weekly function space diary audits to identify conflicts and double bookings and ensure that the adequate space is protected for each group's pattern. • Assist in identifying leads that need to be removed from Delphi (i.e. past decision dates) • Update Master Demand Calendar bi-weekly which details daily ballroom availability and available rooms. • Identify "need dates" where there's a significant opportunity to secure additional group or local catering business should space be released by an existing group. • Prepare weekly Lost Business Analysis specifically focused on defined holes or "need" dates • Track and forecast contracted Complimentary Gifts and Services and Group Commission and Rebates. Key player in the annual budget process. Business Travel: • Manage Corporate ESP Transient market segments. • Respond to all Business Travel RFPs in required time • Review ESP Arrivals on a daily basis. • Prepare required corporate reports, including the ESP tool. • Maintain relationships with GSO's • Participate in daily stand up meetings, weekly revenue meetings, monthly sales meetings, and other as assigned by the DOSM and/or DORM. • Attend monthly ESP conference calls with corporate office. • Yearly Business Travel training with Omni Corporate. Qualifications • Ability to multi-task in a fast-paced environment. • Strong time management skills • Strong customer service skills. • Strong written and oral communication skills. • Must have the ability to work as part of a team. • Working knowledge of Delphi and Excel. • Must have a college degree, hospitality degree preferred. • Must have at least 1 year of Revenue Management experience in an upscale resort Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster is available using the following link: EEOC is the Law Poster. Omni Hotels & Resorts does not discriminate on the basis of any protected category with respect to the payment of wages. If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to: [email protected].
Omni La Costa Resort & Spa Nestled among the beautiful coastal foothills of Carlsbad, CA, Omni La Costa Resort & Spa is a destination where timeless luxury meets modern wellness. Home to the award-winning Spa at La Costa, recognized among the nation’s best, the resort also features acclaimed restaurants showcasing fresh, coastal-inspired cuisine, championship golf and tennis, and a host of pools and experiences that celebrate the Southern California lifestyle. At Omni La Costa, our associates are the heart of the guest experience. We foster a culture rooted in respect, gratitude, and empowerment, offering comprehensive training, mentorship, and opportunities for growth. If you’re passionate about hospitality, Omni La Costa may be your perfect match. Public Area Attendant | Full Time Produce and maintain the highest level of detailed cleanliness of carpet & floor surfaces as well as the public areas of the resort. Responsibilities: 1. Maintain the overall cleanliness in designated lobby, meeting rooms, restaurants, retail shops, office spaces, stairways, corridors and outdoor spaces such as; entrances, courtyards, walkways, pool facilities, loading dock etc. 2. Maintain the cleanliness of carpets (both room and hallway), hard surface floors, windows, brass and lighting fixtures, woodwork, umbrellas, handrails etc. 3. Assure that all restrooms are maintained in a clean and sanitary condition. 4. Assure that all trash receptacles throughout property are promptly emptied and maintained. 5. Maintain cleaning supplies and inventory. 6. Report facility issues promptly to Office Coordinator, immediate supervisor or manager. 7. Follow safety procedures to include reporting of unsafe conditions or work practices to immediate supervisor or manager. 8. Adhere to all Standards of Conduct as outlined in the Associate Handbook. Physical Demands/ Work Environment: While performing the duties of this job, the employee is regularly required to stand; use hands to finger, handle, or feel; and reach with hands and arms. The employee frequently is required to walk. The employee is occasionally required to stoop, kneel, crouch, or crawl; talk or hear; and taste or smell. The employee must frequently lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, and ability to adjust focus. While performing the duties of this job, the employee is occasionally exposed to fumes or airborne particles and toxic or caustic chemicals. The noise level in the work environment is usually moderate. Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster is available using the following link: EEOC is the Law Poster. Omni Hotels & Resorts does not discriminate on the basis of any protected category with respect to the payment of wages. If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to: [email protected].
Omni La Costa Resort & Spa Nestled among the beautiful coastal foothills of Carlsbad, CA, Omni La Costa Resort & Spa is a destination where timeless luxury meets modern wellness. Home to the award-winning Spa at La Costa, recognized among the nation’s best, the resort also features acclaimed restaurants showcasing fresh, coastal-inspired cuisine, championship golf and tennis, and a host of pools and experiences that celebrate the Southern California lifestyle. At Omni La Costa, our associates are the heart of the guest experience. We foster a culture rooted in respect, gratitude, and empowerment, offering comprehensive training, mentorship, and opportunities for growth. If you’re passionate about hospitality, Omni La Costa may be your perfect match. Room Attendant | Full Time Overview: This position is responsible for maintaining a high standard of cleanliness in each guest room. Guest Room Attendants refresh rooms for guests who are continuing their stay, as well as, thoroughly clean rooms of guests who have checked out in preparation for the next guest checking in. Responsibilities: 1. Complete and average of 14 credits daily (this may be reduced to 13 credits in the summer based on business mix and occupancy). 2. Keep assigned carts and closets well organized. 3. Document time in and out of each room. 4. Punch in the updated room status of each room. a. VD = the room is vacant and dirty. b. VC = the room is cleaned but not ready for occupancy. It needs further inspection. c. VI = you have cleaned and inspected your room. It is ready for occupancy by the guest. (This code only for use by authorized Room Attendants who have a high score of their room inspections) d. OC=occupied clean 5. Clean rooms to Omni standard ensuring each room is complete and ready for a guest and/or VIP to occupy. 6. Help other room Attendants when asked by supervisor. 7. Reports all discrepancies in room status to supervisor or call into Desk. 8. Sweep patios. 9. Follow Lost and Found Procedures. Report all items left behind by guests to the Housekeeping Coordinator. Leave the item in the room for pickup by Loss Prevention. Never remove an item that is left behind in a guest room unless told to do so by a Supervisor, Manager or Coordinator. Please stay with valuable items until the item is picked up by Loss Prevention. If you are uncertain if an item you find is a lost and found item, ensure that you ask a Manager. Ensure all other Lost and Found procedures are followed. Qualifications: • Previous hotel experience and bilingual, English and Spanish preferred. Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to walk; use hands to finger, handle, or feel; and reach with hands and arms. The employee frequently is required to stand and stoop, kneel, crouch, or crawl. The employee is occasionally required to climb or balance, talk or hear, and taste or smell. The employee must regularly lift and/or move up to 20-25 pounds, and occasionally 50 pounds. Specific vision abilities required by this job include close vision, distance vision, and ability to adjust focus. Work Enviorment: While performing the duties of this job, the employee is occasionally exposed to wet and/or humid conditions, fumes or airborne particles, and toxic or caustic chemicals. The noise level in the work environment is usually moderate Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster is available using the following link: EEOC is the Law Poster. Omni Hotels & Resorts does not discriminate on the basis of any protected category with respect to the payment of wages. If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to: [email protected].
Omni La Costa Resort & Spa Nestled among the beautiful coastal foothills of Carlsbad, CA, Omni La Costa Resort & Spa is a destination where timeless luxury meets modern wellness. Home to the award-winning Spa at La Costa, recognized among the nation’s best, the resort also features acclaimed restaurants showcasing fresh, coastal-inspired cuisine, championship golf and tennis, and a host of pools and experiences that celebrate the Southern California lifestyle. At Omni La Costa, our associates are the heart of the guest experience. We foster a culture rooted in respect, gratitude, and empowerment, offering comprehensive training, mentorship, and opportunities for growth. If you’re passionate about hospitality, Omni La Costa may be your perfect match. Accounts Receivable Coordinator | Full Time Overview: The Accounts Receivable Associate will be responsible for compiling and billing of group, individual and member accounts at the direction of the Accounts Receivable Supervisor and/or Accounting Manager(s). Accounts Receivable billing and reconciliation is to be completed in a timely and accurate manner and should reflect a high level of accuracy. Responsibilities: • Answer phone and e-mail quest billing inquiries • Guest Folio reconciliation • Gift cards inquiries: redemption, replacement, and tracking • Chargebacks, credit cards disputes, unverified credits • Verification of charges to folio and banquet event orders. • Verification of charges to the group resume. • Meeting with group contacts and attending precons. • Sorting, filing and pulling of charges. • Verification of charges to member accounts. • Posting charges or credits in a timely manner. • Preparing of final invoice for mailing. • Handling member billing questions/adjustments. • Posting payments. • Balance daily charges. Qualifications: • High School graduate, one year accounting or related field experience required. • Customer service experience helpful. • Must have a working knowledge of computer software i.e.: Windows, Excel, Word etc. • Must have a working knowledge of a ten key calculator, computer, credit card authorization machine, telephone, fax and other office equipment. Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster is available using the following link: EEOC is the Law Poster. Omni Hotels & Resorts does not discriminate on the basis of any protected category with respect to the payment of wages. If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to: [email protected].
Omni La Costa Resort & Spa Nestled among the beautiful coastal foothills of Carlsbad, CA, Omni La Costa Resort & Spa is a destination where timeless luxury meets modern wellness. Home to the award-winning Spa at La Costa, recognized among the nation’s best, the resort also features acclaimed restaurants showcasing fresh, coastal-inspired cuisine, championship golf and tennis, and a host of pools and experiences that celebrate the Southern California lifestyle. At Omni La Costa, our associates are the heart of the guest experience. We foster a culture rooted in respect, gratitude, and empowerment, offering comprehensive training, mentorship, and opportunities for growth. If you’re passionate about hospitality, Omni La Costa may be your perfect match. Credit Manager Overview: The Credit Manager is responsible for the overall operation of the Hotel accounts receivable department. This will include the day-to-day operations, acceptable collection ratios, upholding credit policies and procedures, training and development of staff and establishing sound working relationships with other departments. Must established sound relationships with clients, guest, internal shareholders in order to successfully manage the end-to-end accounts receivable process for the resort. Responsibilities: • Direct billing application processing. Work closely with Omni Shared Service Center in order to evaluate credit worthiness and privilege for direct bill approvals. • Accurate and timely invoicing of all billings (Groups, Social Events, Catering, Wholesale & Membership). • All A/R billings to be completed and sent within 5 calendar days • Collection of outstanding debts. • Conduct client bill reviews regularly. • Attendance at resume and pre-convention meetings. • Handle A/R billing questions/adjustments. • Respond to guest and membership inquiries. • Handle credit, charge backs and return checks. • Standardize and address front office procedures and policies as they relate to accounting. • Conduct and participate in monthly credit meetings, update aging report on a weekly basis • Participation in the future planning of any procedures affecting accounting. • Coach, council, motivate, review and discipline staff. • Training and development of accounts receivable staff. • Uphold credit policies and procedures. • Account reconciliation as directed. • Other accounting duties at management's direction. • Troubleshoot areas of opportunity within the Resorts Finance and Accounting operations – provide direction to department heads and managers throughout the Resort to help meet Omni standards. • Monthly prepare properly supported journal entries to record and properly close each accounting cycle. • Work closely with Sales, Catering, Convention service and all departments to ensure accuracy and timeliness of all bills to ensure health of the Resorts financial health. Qualifications: Knowledge of ten key calculator, computer and spreadsheet programs. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. • Must have 2+ years credit management/accounts receivable in hotel accounting. • Opera experience is preferred. • Previous supervisory or management experience is preferred. Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; and talk or hear. The employee is occasionally required to walk and reach with hands and arms. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster is available using the following link: EEOC is the Law Poster. Omni Hotels & Resorts does not discriminate on the basis of any protected category with respect to the payment of wages. If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to: [email protected].
We’re seeking polished, dynamic sales professionals with proven timeshare sales experience to join our highly successful in-house team at the beautiful MarBrisa Resort in Carlsbad. Overlooking the Pacific Ocean, MarBrisa offers a luxurious and relaxing retreat for our owners and guests. With a private entrance to Legoland, updated guest rooms, family-friendly activities, and breathtaking ocean views, MarBrisa delivers both an exceptional vacation experience and a rewarding opportunity for accomplished timeshare sales professionals. Why You’ll Love Working With Us: Top-tier compensation: Hourly base + achievable bonuses (Pay Range: $80,000 - $200,000+ annually) Work-life balance: Most agents work around 30 hours per week Outstanding health care options that all team members are eligible for starting day 1 of employment (medical, dental, and vision that encourage preventative care) Paid Time Off (PTO) that allows for adventure, rest, relaxation or recuperation All new Team Members are automatically enrolled in the HGV Retirement Savings Plan Our Go Hilton Team Member Travel Program offers rooms for as low as $40/night and 50% off at participating hotel-operated restaurants And so much more! What You’ll Do: Present luxury vacation ownership products to current owners and build maximum sales Attend weekly sales meetings and all required sales trainings to learn key information on product and related updates Collaborate with Quality Assurance Managers to resolve guest related issues as they arise Promote a positive work environment and adhere to Hilton Grand Vacation's core values and policies Carry out all reasonable requests by management of which the team member is capable of performing What You'll Bring: 6 months or more of recent in-house timeshare sales experience Consistent track record with the ability to adapt to changes in a fast-paced environment Ability to work a flexible work schedule to include evenings, weekends and holidays An active California Real Estate License Proficiency (reading/writing/speaking) in English High School diploma or equivalent We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
Position Summary/ Objective: Under the direction of the Front Desk Manager and/or Director, the Front Desk Supervisor will be responsible for supervising the front desk operation of the resort, assisting with training of associates, providing guest and/or owner satisfaction, and maximizing revenue and occupancy in accordance with GPR standards. Associate will work independently or in a team under little to no supervision. This position relies on excellent judgment to perform the functions of the job. Primary Essential Functions: All associates are obligated to support and uphold the values, expectations, policies, and procedures of Grand Pacific Resorts as outlined in the Employee Handbook. Observe associates while they work to ensure proper owner/guest checking in and out of resort in a courteous, efficient and professional manner. Account for guest room inventory, cash handling, and other administrative responsibilities per policies and procedures. Perform front desk duties as necessary such as registration, check out and processing reservations for guests. Communicate closely with Housekeeping and Maintenance regarding discrepancies and quality of rooms division. Respond to and resolve guest requests and concerns in a timely and professional manner, and escalate matters to the Front Desk Manager and/or Director when applicable. Remain knowledgeable of hotel services and facilities, special promotions, daily activities, groups in house, and special requests. Maintain the enforcement of guidelines regarding health and safety policies and procedures. Remain knowledgeable of emergency procedures, current projects, reports on any damages or repairs needed. Exemplify the proper appearance of uniform and nametag usage. Assist with any additional tasks or special projects as assigned by the Front Desk Manager and/or Director. Responsible for conducting all responsibilities in a professional and ethical manner. Responsible for maintaining a consistent, regular attendance record. Adhere to performance standards, company policies and procedures, as they relate to the department. Education, Skills & Experience: The ideal candidate must be a detail oriented, thorough, and professional individual who consistently provides exemplary customer service to guests, owners, management and associates. At least one year of experience in a guest facing front office capacity. At least 6 months of supervisory/management experience, rooms management experience preferred. A degree or diploma in Hospitality Management or an equivalent combination of education and experience preferred. Customer- service focused, results driven, problem solving skills. Professional communication skills with guests, supervisors and associates. Ability to multi-task with a sense of urgency without compromising quality. Proficient in reading, writing, math, and computer (Microsoft Word, Excel) skills. Capable of providing on the job training. Experience in the hospitality industry (time share preferred). Ability to work well in a diverse team environment. Additional Eligibility Qualifications Required: Must be available to work various shifts including weekends and holidays. Must be able to successfully pass applicable auditions or skill testing, background check, physical examination and drug screening test. Ability to speak and understand the English language. Physical, Environmental & Other Requirements: Must be able to stand and/or walk for up to 8 hours. Must also be able to sit, stoop, kneel, crouch and crawl. Must frequently lift and/or move up to 10 pounds and occasionally required to lift and/or move up to 25 pounds. Clear vision (close, distant and depth perception) is needed for navigating office and all other buildings within the resort. EEO Statement: Grand Pacific Resorts provides equal employment opportunities (EEO) to all associates and applicants for all terms and conditions of employment, in every location in which the company has facilities, regardless of any basis protected by applicable federal, state or local law. Other Duties: Please note that this job description does not list all the duties of the job. You may be instructed by upper management to perform other tasks or functions. You will be evaluated in part based upon your performance of the tasks listed in this job description and your ability to commit to the Standards of Excellence. Management has the right to revise this job description at any time. The job description is not a contract for employment.
Omni La Costa Resort & Spa Nestled among the beautiful coastal foothills of Carlsbad, CA, Omni La Costa Resort & Spa is a destination where timeless luxury meets modern wellness. Home to the award-winning Spa at La Costa, recognized among the nation’s best, the resort also features acclaimed restaurants showcasing fresh, coastal-inspired cuisine, championship golf and tennis, and a host of pools and experiences that celebrate the Southern California lifestyle. At Omni La Costa, our associates are the heart of the guest experience. We foster a culture rooted in respect, gratitude, and empowerment, offering comprehensive training, mentorship, and opportunities for growth. If you’re passionate about hospitality, Omni La Costa may be your perfect match. Bellperson Overview: The Bellperson is responsible for delivering excellence in guest service by developing relationships with guests, providing personalized service, anticipating and delivering guests’ needs. Responsibilities: • Maintain bell carts via cleaning and routine maintenance, working with Engineering when needed. • Use friendly and appropriate expressions when engaging guests. • Supervising the bell staff and ensure they perform their duties efficiently. • Assist in making reservations for restaurants and limousines for our guests. • Ensure the delivery of parcels, mail, and special deliveries to guestrooms. • Ensure that the bell storage closet is maintained, clean and tidy. • Follow-up with guest complaints to ensure that any problems are resolved. • Coordinate with other departments, such as housekeeping and maintenance, to ensure guest satisfaction. • Utilize bell carts effectively and with caution. • Ensure Lobby Presence when on shift. • Direct guests to the Front Desk or meeting rooms. • Call taxis and/or shuttle for guests as needed. • Assist, retrieve, and load luggage for guests. • Notify the Front Desk and Guest Services of VIP arrivals whenever possible. • Engage in conversation with as many guests as possible. • Aid guests in locating other areas of the hotel (walk them to destination if possible). • Train new bell staff members on the proper procedures and protocols of the hotel. • Maintain daily bell log for all arrivals and departures. • Send a daily email with any information necessary for the next shift. Inventory tools of the trade. i.e. radios, door stops, bell carts. Qualifications: • Previous luxury hotel experience is required. • Ability to stand for the entire scheduled shift. • Customer service oriented, ability to multi-task, detail orientation, and excellent organizational skills needed. • Ability to communicate effectively with fellow associates and guests in person or via a cellular telephone/radio. • Knowledge of the surrounding area and all of its attractions. • Must be willing to work flexible hours as needed during busy times and high-profile events, including nights, weekends and holidays. • Highly developed customer service skills; possessing a friendly approachable demeanor and strong problem-solving abilities, with a keen eye for detail. • Proven ability to engage guests at all levels. Must be passionate about providing warm, engaging and personalized service. • Candidate must be able to work in a fast-paced environment and be able to handle multiple priorities. • Must possess the ability to handle stressful and busy hotel operations. Ability to maintain a positive and professional demeanor and composure at all times. • Must have the ability to report to work on time and when scheduled. • Must have the ability to stand and/or walk for extended periods of time. • Must meet standards of appearance and maintain a high level of personal hygiene at all time. • Clear, concise written and verbal communication skills. Candidate must be comfortable speaking to guests. Ability to clearly and pleasantly communicate both verbally and in writing in English with guests, management, and co-workers. • Computer literacy to include: Payroll systems Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster is available using the following link: EEOC is the Law Poster. Omni Hotels & Resorts does not discriminate on the basis of any protected category with respect to the payment of wages. If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to: [email protected].