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LEGOLAND CA Loss Prevention Agent Location (Country-State-City) US-CA-Carlsbad Job ID 2025-10063 Employment Type Part-Time Offer/Contract Type At Will (US Only) Location Name LEGOLAND California Job Locations US-CA-Carlsbad What you'll bring to the team Scope of Job: To provide surveillance primarily in the retail stroes to curtail theft by both guests and Model Citizens. This will be accomplished through undercover physical surveillance, CCTV monitoring. Private Persons Arrest is also a key factor for prosecuiting those suspects who are detained for suspected theft. Key Objectives: Provide high level of customer service to all MCs and guests while providing them a secure environment. Provide professional loss prevention skills based on the training they received and prior experience. The primary objective is to eliminate theft. Responsibilities: Operations Eliminate theft through surveillance of guest primarily in retail stores. Patrols retail stores or other locations as needed to detect theft. Writes detailed and accurate incident reports. Responds to calls if model citizens report possible theft. Surveillance of Resort utilizing CCTV system. Make contact with guest or MC’s that are suspected of theft and detain them. Notify the proper authorities for arrest and prosecution purposes. Marketing N/A Financial Will work alongside Profit Protection team and the Retail team to investigate and document instances of theft, ticket scalping, or related issues. Provide surveillance in plain clothes and in an undercover capacity. Development Receive training from the security team and from other sources. Will receive additional training as best practice or law and regulations dictate. Health & Safety: Will provide CPR, basic First Aid, & AED use to guests and MC’s when necessary Record “Near Miss” incidents and enter into reporting system. Must successfully complete the basic Park Ranger training prior to receiving Loss Prevention training. Will maintain statistics of detentions, recovery, reports written and other headings as needed. Employees are responsible for the safety of themselves, their colleagues and guests (where appropriate), in line with the Group Policy (HS001) and the law. In particular, they must ensure that they follow safe working procedures for all work activities that they undertake and they must not use any tools or equipment for which they have not been trained. Where incidents do occur, they must ensure that they are reported to their line manager and must cooperate with any investigation as appropriate. Qualifications & Experience Background & Experience: Excellent communication skills, report writing skills, reasoning and interpersonal skills are required in this job. Excellent phone, radio and person to person communication skills are essential to this position. Prior theme park experience is helpful. The ability to remain calm under pressure and in high stress situations is required. Must be at least 18 years of age. Must have a valid Driver’s License with a safe driving record. Must be willing to work flexible hours including evenings, weekends, holidays and to support park operations. Must have current CA Guard Card or the ability to obtain one before starting. Must have a valid CPR/First Aid/AED certification or the ability to obtain one before starting. Benefits What You'll Get... Alongside company paid holidays, you can also look forward to enjoying a great benefits package, free tickets to Merlin attractions globally and 30% discount in our retail shops and restaurants. We want to ensure that everyone has the opportunity to perform their best at interview, so if you have additional requirements due to disability or ill health please get in contact with [email protected]. Pay Range USD $22.50/Hr.
LEGOLAND CA SEA LIFE Education Associate - PT Location (Country-State-City) US-CA-Carlsbad Job ID 2025-10072 Employment Type Part-Time Offer/Contract Type At Will (US Only) Location Name LEGOLAND California Job Locations US-CA-Carlsbad What you'll bring to the team SEA LIFE Education Associate is responsible for delivering memorable guest experiences through educational talks and demonstrations. A SEA LIFE Education Associate is also responsible for upholding our operating standards of safety, service, presentation, and efficiency, along with driving positive guest satisfaction survey results. This is a Part Time position. Scope and Responsibilities: Provides outstanding guest service and creates memorable guest experiences. Uses interpretive techniques to educate guests throughout the aquarium. Is expected to uphold high SEA LIFE operating standards of safety, service, presentation, and efficiency. Is competent in interpreting exhibit information to guests of all ages, especially young children. Ensures standard operating procedures are adhered to and followed at all times. Is able to handle crowd control, guest questions, and guest recovery as well as other operations issues as they surface. Is able to learn and interpret proper identification of marine animals and the ecology and conservation related to them. Is able to observe and report the conditions of all animals and monitor their safety and wellbeing at the touch pool. Comfortable with handling animals, including snakes, and can follow proper animal handling procedures and protocols. Is able to learn to identify and interpret biofacts and props to children and adults in an Aquarium setting. Is comfortable speaking in public both in a one on one setting and to large groups in a show setting. Can communicate any facility requirements, safety issues or staffing issues to Zonal Lead or management. Conduct breaks for fellow employees in a timely matter. Has the enthusiasm and passion to be able to greet and excite guests who are entering the Aquarium and throughout the Aquarium. Work closely with other departments at SEA LIFE to create a positive work environment. May have additional tasks assigned on occasions. Qualifications & Experience Prefer prior experience in a zoo, aquarium, or informal learning settings Prior experience in working with children preferred Animal handling experience preferred Must have flexible availability, including evenings, weekends, and holidays Must be comfortable talking to groups of people Requires excellent skills in guest service Self-motivated and demonstrated initiative Has a strong attention to detail Is a team player and works well with fellow employees Health and Safety: Employees are responsible for the safety of themselves, their colleagues and guests (where appropriate), in line with the Group Policy (HS001) and the law. In particular, they must ensure that they follow safe working procedures for all work activities that they undertake and they must not use any tools or equipment for which they have not been trained. Where incidents do occur, they must ensure that they are reported to their line manager and must cooperate with any investigation as appropriate. SEA LIFE Exhibit interpreters are responsible for upholding SEA LIFE’s high safety standers and ensuring that safety polices are adhered to at all times by guests. Education: High School diploma required. Coursework in science or education preferred. Other Requirements: -Intermittent and prolonged standing and walking to move about the aquarium. -Ability to keep hands and arms in salt and freshwater for long periods of time while interacting with guests. Physical Requirements: Sitting - Occasionally (1 - 33%) Standing - Constantly (67 - 100%) Walking - Constantly (67 - 100%) Lifts & Carries - Up to 10 pounds, Frequency - Occasionally (1 - 33%) Lifts & Carries - 11 - 24 pounds, Frequency - Occasionally (1 - 33%) Lifts & Carries - 25 - 34 pounds, Frequency - Occasionally (1 - 33%) Lifts & Carries - 35 - 50 pounds, Frequency - Occasionally (1 - 33%) Lifts Overhead - Up to 10 pounds, Frequency - Occasionally (1 - 33%) Lifts Overhead - 11 - 24 pounds, Frequency - Occasionally (1 - 33%) Lifts Overhead - 25 - 34 pounds, Frequency - Occasionally (1 - 33%) Lifts Overhead - 35 - 50 pounds, Frequency - Occasionally (1 - 33%) Twisting - Occasionally (1 - 33%) Bending - Occasionally (1 - 33%) Squatting/Kneeling/Crawling/Climbing - Occasionally (1 - 33%) Pulling - Up to 10 pounds, Frequency - Occasionally (1 - 33%) Pulling - 11 - 24 pounds, Frequency - Occasionally (1 - 33%) Pulling - 25 - 34 pounds, Frequency - Occasionally (1 - 33%) Wrist Deviation (Side to Side) - Occasionally (1 - 33%) Hand/Wrist Repetitions (Up and Down) - Occasionally (1 - 33%) Reaching - Occasionally (1 - 33%) Grasping - Simple: < 50 pounds Manual Dexterity/Strength - Gross motor, light - moderate strength Manual Dexterity/Strength - Fine motor, light - moderate strength Pushing - Up to 10 pounds, Frequency - Occasionally (1 - 33%) Pushing - 11 - 24 pounds, Frequency - Occasionally (1 - 33%) Pushing - 25 - 34 pounds, Frequency - Occasionally (1 - 33%) Visual Requirements: Close eye work (small figures) Other: Depth perception, distance vision, ability to focus Hearing Requirements: Hearing Requirements - Special requirements, able to consistently fulfill communication needs (alarms, phone ringing, conversation, clear acuity within 100 feet) Working Conditions: Temperature - Between 16 and 95 degrees Crawl Space/Cramped Position - Exposed < 1 hour per day Personal Protective Equipment (e.g. Respiratory Mask, etc.) - Occasionally (1 - 33%) Noise (Loud/Repetitive, < 85 Decibels per OSHA Standard) - Occasionally (1 - 33%) Benefits Alongside company paid holidays, you can also look forward to enjoying a great benefits package, free tickets to Merlin attractions globally and 30% discount in our retail shops and restaurants. We want to ensure that everyone has the opportunity to perform their best at interview, so if you have additional requirements due to disability or ill health please get in contact with [email protected]. Pay Range USD $19.50/Hr.
Overview: La Costa Resort and Spa Nestled among the beautiful coastal foothills of Carlsbad, CA, Omni La Costa Resort & Spa is honored as the #1 Wellness Spa by Spa magazine. Omni La Costa's acclaimed restaurants present an updated take on locally inspired cuisine and culinary delights. Steps from your door, world-class accommodations, championship golf and tennis, eight pools and more anxiously wait to welcome your arrival. Omni La Costa associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, Omni La Costa may be your perfect match. Job Description: Responsible for the overall operation of the Hotel accounts receivable department. This will include the day-to-day operations, acceptable collection ratios, upholding credit policies and procedures, training and development of staff and establishing sound working relationships with other departments. Must established sound relationships with clients, guest, internal shareholders in order to successfully manage the end-to-end accounts receivable process for the resort. Responsibilities: Direct billing application processing. Work closely with Omni Shared Service Center in order to evaluate credit worthiness and privilege for direct bill approvals. Accurate and timely invoicing of all billings (Groups, Social Events, Catering, Wholesale & Membership). All A/R billings to be completed and sent within 5 calendar days Collection of outstanding debts. Conduct client bill reviews regularly. Attendance at resume and pre-convention meetings. Handle A/R billing questions/adjustments. Respond to guest and membership inquiries. Handle credit, charge backs and return checks. Standardize and address front office procedures and policies as they relate to accounting. Conduct and participate in monthly credit meetings, update aging report on a weekly basis Participation in the future planning of any procedures affecting accounting. Coach, council, motivate, review and discipline staff. Training and development of accounts receivable staff. Uphold credit policies and procedures. Account reconciliation as directed. Other accounting duties at management's direction. Troubleshoot areas of opportunity within the Resorts Finance and Accounting operations – provide direction to department heads and managers throughout the Resort to help meet Omni standards. Monthly prepare properly supported journal entries to record and properly close each accounting cycle. Work closely with Sales, Catering, Convention service and all departments to ensure accuracy and timeliness of all bills to ensure health of the Resorts financial health. Qualifications: Knowledge of ten key calculator, computer and spreadsheet programs. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must have 2+ years credit management/accounts receivable in hotel accounting. Opera experience is preferred. Previous supervisory or management experience is preferred. PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; and talk or hear. The employee is occasionally required to walk and reach with hands and arms. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, and ability to adjust focus. Salary: $70,000-$80,000 The pay scale provided is a range that Omni Hotels & Resorts reasonably expects to pay. Actual compensation offered may fluctuate based on a candidate’s qualifications and/or experience. Omni Hotels & Resorts is an equal opportunity employer - vets/disability. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to [email protected].
Direct Support Professional - Super Sub Are you ready to Transform Lives! Join us and help empower adults with developmental disabilities! Work Hours: Monday - Friday Compensation: $20 per hour Primary Location: Temecula - Murrieta Caregivers! Home Health Aides! Direct Care Workers! DSP! Come join us today! TMI’s Primary Purpose TMI is dedicated to assisting children and adults with intellectual and/or developmental disabilities live, work, and participate in their community. Employees have the rewarding opportunity to support our clients in their daily lives and help them achieve full inclusion within their community. TMI believes the three cornerstones of a strong life foundation include living as independently as possible, real work for real pay, and a safe and caring home. Join the TMI family and experience the gratification that comes from helping others live a fulfilling life they love! Job Specific Essential Duties Train, support, and monitor clients while in the community and vocational settings. Participate in the development of a circle of support, to build relationships with family, friends, neighbors, and other community. Develop individualized adaptive support materials as needed. Develop and expand clients’ participation in integrated employment activities. Assist with development and implementation of clients’ annual plan, goals, and objectives Participate in clients’ annual Individualized Program Plan (IPP) meeting Provide same day shift coverage as requested by supervisor. Benefits* Employer-sponsored Medical, Vision, and Dental Insurance Generous 401(k) Employer Match Accrued Sick & Vacation Hours, along with Years of Service Pay, and Paid Holidays Employee discount program (discounts at the SD Zoo, Legoland, dining, gyms, and so much more!) Wellness Program with Prize-Winning Monthly Challenges Quarterly Opportunity Draws Mileage Reimbursement – if applicable Free Access to Newly Remodeled Fitness Center at the San Diego Office Employee Assistance Program * Some of the above benefits apply to full-time employees only. Minimum Experience and Qualifications Education: High School Diploma/GED Experience: 1 year working in social services, education, or with the developmentally disabled population preferred Driving: 3 years driving experience; own vehicle for transportation Apply to learn more!! Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
LEGOLAND CA Security Supervisor FT Location (Country-State-City) US-CA-Carlsbad Job ID 2025-10006 Employment Type Full-Time Offer/Contract Type At Will (US Only) Location Name LEGOLAND California Job Locations US-CA-Carlsbad What you'll bring to the team The Security Supervisor leads the daily security operations at LEGOLAND California Resort. This is a supervisory role with oversight for a large, site-wide security team responsible for patrols, access control, guest and employee safety, loss prevention and incident response. The core focus is delivering a consistent, visible, and professional security presence that protects the Resort, supports safe operations, and reinforces a positive guest experience. Reporting to the Security Operations Manager, this role manages team deployment, enforces security procedures, supports investigations, and ensures accurate incident documentation. It works closely with other departments to maintain high standards of safety, vigilance, and guest service across all areas of the Resort. In addition to security responsibilities, the Security Supervisor also serves as the Security Duty Manager on a rotating basis, providing cross-functional support and operational leadership during assigned shifts. Daily Operations · Supervise Resort security personnel in the following activities and responses o Patrol of all resort areas and maintain access control o Response to incidents to include but not limited to disturbances, lost children, theft, vandalism, intoxicated/disorderly persons, lost and found, medical emergencies, fire alarms, and on-property traffic collisions. o Staffing of the Park Dispatch Center o Monitoring of Closed-Circuit Television Systems (CCTV). o Guest and employee screening at entrances and exits. o Completion of detailed incident and injury reports. o Blood Borne Pathogens o Processing of Lost and Found property and reporting. o Safe operation of tools or equipment for which properly trained and authorized. o Knowledge and execution of the Resort Emergency Action Plan as needed. o Support the Security Operations Manager with other duties as assigned. Emergency Operations · Supports the Security Operations Manager in executing emergency protocols, including guest evacuations, access control, and first-response coordination. · Assist during on-site emergencies by deploying security personnel and maintaining safe perimeters and crowd control. · Coordinate with facilities, Resort operations, and other departments to support smooth handling of non-routine events or incidents. · Act as Security Duty Manager on a rotating basis, serving as the on-site operational lead across all departments during live incidents or after-hours operations. Incident Management · Oversee daily incident documentation and reporting processes to ensure accuracy and timeliness. · Lead initial internal investigations into guest incidents, staff matters, or suspicious activity, gather statements, review CCTV, and escalate findings. · Conduct team debriefs following moderate incidents and recommend procedural improvements where needed. · Identify trends or repeat issues and escalate to the Security Operations Manager. Team Leadership and Development · Build, lead, and inspire a team of certified security personnel · Lead, schedule, and support a team of security personnel across the Resort. · Maintain staffing levels, break coverage, and visible security presence in high-priority areas. · Set and enforce expectations for guest interaction, conduct, appearance, and incident response. · Support onboarding, training, and in-service refreshers in collaboration with senior leadership. · Coach and develop front-line supervisors and shift leads. Guest Safety and Experience · Maintain a strong, professional, and approachable security presence throughout guest-facing areas. · Train and coach security personnel on effective communication, especially during guest interactions involving policy enforcement, de-escalation, or emergency support. · Collaborate with operations teams to resolve guest issues quickly and discreetly. · Serve as the primary on-site security contact for front-line teams during Resort operations. · Lead a ‘Guest Obsessed’ culture within direct report teams Strategic Planning · Manage team deployment plans, shift schedules, and daily duties to ensure adequate coverage and cost control. · Monitor equipment usage (e.g. radios, uniforms, carts, PPE) and coordinate replacements or repairs as needed. · Contribute to staffing models, resource planning, and expense tracking in support of department budget goals. · Supervise security personnel at all assigned Resort locations, including Main Park, Bag-Check, Hotels, SEA LIFE, Water Park and offsite as needed Health & Safety · Enforce compliance with the Merlin Entertainments Group Health, Safety, and Security Policy within the security function. · Identify hazards during daily walkthroughs and escalate any safety concerns to the appropriate teams. · Lead or support initial investigations for minor-to-moderate safety incidents and prepare written reports. · Coordinate with Health & Safety teams and senior leadership on escalated safety issues or high-risk observations · Other duties as assigned Qualifications & Experience SKILLS AND COMPETENCIES · Security Team Leadership Prior experience supervising law enforcement, military, or private security teams is preferred. Demonstrated ability to lead by example and maintain consistent standards of conduct and professionalism. · Operational Discipline Skilled at managing shift-based operations, deployment planning, and incident coverage across a large, high-traffic environment. · Communication and Coordination Strong written and verbal communication skills. Able to coordinate across departments and maintain control during fast-moving situations. · Problem-Solving Confident in making timely decisions under pressure and resolving issues within defined protocols and escalation paths. · Flexibility and Availability Available to work evenings, overnights, weekends, and holidays on a rotating schedule to support Resort operations. · Technology/Vehicle Proficiency Proficient with Microsoft Office and able to use internal systems for scheduling, incident reporting, and access control. Proficient in access control and badging systems. Ability to drive a vehicle. · Be fully available on weekends and holidays as needed PHYSICAL REQUIREMENTS Directions: Please click on the drop down menus for cells B4 - B63 and select the most applicable option for the job Physical Requirements: Sitting - Occasionally (1 - 33%) Standing - Constantly (67 - 100%) Walking - Constantly (67 - 100%) Lifts & Carries - Up to 10 pounds, Frequency - Constantly (67 - 100%) Lifts & Carries - 11 - 24 pounds, Frequency - Constantly (67 - 100%) Lifts & Carries - 25 - 34 pounds, Frequency - Frequently (34 - 66%) Lifts & Carries - 35 - 50 pounds, Frequency - Frequently (34 - 66%) Lifts & Carries - 51 - 74 pounds, Frequency - Occasionally (1 - 33%) Lifts & Carries - 75 - 100 pounds, Frequency - Occasionally (1 - 33%) Lifts & Carries - Over 100 pounds, Frequency - None (0%) Lifts Overhead - Up to 10 pounds, Frequency - Occasionally (1 - 33%) Lifts Overhead - 11 - 24 pounds, Frequency - Occasionally (1 - 33%) Lifts Overhead - 25 - 34 pounds, Frequency - Occasionally (1 - 33%) Lifts Overhead - 35 - 50 pounds, Frequency - Occasionally (1 - 33%) Lifts Overhead - 51 - 74 pounds, Frequency - Occasionally (1 - 33%) Lifts Overhead - 75 - 100 pounds, Frequency - None (0%) Lifts Overhead - Over 100 pounds, Frequency - None (0%) Twisting - Frequently (34 - 66%) Bending - Frequently (34 - 66%) Squatting/Kneeling/Crawling/Climbing - Frequently (34 - 66%) Pulling - Up to 10 pounds, Frequency - Frequently (34 - 66%) Pulling - 11 - 24 pounds, Frequency - Frequently (34 - 66%) Pulling - 25 - 34 pounds, Frequency - Frequently (34 - 66%) Pulling - 35 - 50 pounds, Frequency - Frequently (34 - 66%) Pulling - 51 - 74 pounds, Frequency - Occasionally (1 - 33%) Pulling - 75 - 100 pounds, Frequency - Occasionally (1 - 33%) Pulling - Over 100 pounds, Frequency - Occasionally (1 - 33%) Wrist Deviation (Side to Side) - Frequently (34 - 66%) Hand/Wrist Repetitions (Up and Down) - Frequently (34 - 66%) Reaching - Frequently (34 - 66%) Grasping - Simple: < 50 pounds Manual Dexterity/Strength - Gross motor, moderate - heavy strength Manual Dexterity/Strength - Fine motor, light - moderate strength Pushing - Up to 10 pounds, Frequency - Constantly (67 - 100%) Pushing - 11 - 24 pounds, Frequency - Constantly (67 - 100%) Pushing - 25 - 34 pounds, Frequency - Frequently (34 - 66%) Pushing - 35 - 50 pounds, Frequency - Frequently (34 - 66%) Pushing - 51 - 74 pounds, Frequency - Frequently (34 - 66%) Pushing - 75 - 100 pounds, Frequency - Occasionally (1 - 33%) Pushing - Over 100 pounds, Frequency - None (0%) Visual Requirements: Close eye work (small figures) - Not applicable Color discrimination Minimal color discrimination - Not applicable Normal color discrimination Other: Depth perception, distance vision, ability to focus Hearing Requirements: Hearing Requirements - Special requirements, able to consistently fulfill communication needs (alarms, phone ringing, conversation, clear acuity within 100 feet) Working Conditions: Temperature - Between 16 and 95 degrees Crawl Space/Cramped Postion - Exposed < 1 hour per day Personal Protective Equipment (e.g. Respiratory Mask, etc.) - None (0%) Driving - Occasionally (1 - 33%) Noise (Loud/Repetitive, < 85 Decibels per OSHA Standard) - Occasionally (1 - 33%) Other: (Specify any other requirements or restrictions that should be considered) The duties & physical requirements listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties & physical requirements does not exclude them from the position if the work is similar, related or a logical assignment to the position. Benefits What You'll Get... Alongside company paid holidays, you can also look forward to enjoying a great benefits package, free tickets to Merlin attractions globally and 30% discount in our retail shops and restaurants. We want to ensure that everyone has the opportunity to perform their best at interview, so if you have additional requirements due to disability or ill health please get in contact with [email protected]. Pay Range USD $30.00/Hr.
Location: La Costa Resort and Spa Nestled among the beautiful coastal foothills of Carlsbad, CA, Omni La Costa Resort & Spa is honored as the #1 Wellness Spa by Spa magazine. Omni La Costa's acclaimed restaurants present an updated take on locally inspired cuisine and culinary delights. Steps from your door, world-class accommodations, championship golf and tennis, eight pools and more anxiously wait to welcome your arrival. Omni La Costa associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, Omni La Costa may be your perfect match. Job Description: Responsible for accurately answering telephones with appropriate greeting and assisting with monitoring/maintaining/operating parking system. Must be aware of services, outlet hours of operations, and maintain clear communication with all staff, visitors, vendors, and guests. Responsibilities: Maintain an atmosphere of pleasant hospitality including clear communication with guests, staff and management. Answer telephone in a timely manner, following proper telephone etiquette and readily answering any questions courteously. Monitor the entrances/exits of all parking lots via Parking software. Answer questions from patrons, vendors, members, staff. Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must possess basic math skills, good telephone etiquette, good handwriting skills, work well under pressure and be detail oriented. Computer proficiency is required. Proficient Microsoft word and excel knowledge PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand, sit and walk use hands to finger, handle, or feel; and reach with hands and arms. The employee frequently is required to talk or hear. The employee is occasionally required to walk and stoop. The employee may lift and/or move up to 30 pounds. Specific vision abilities required by this job include close vision, distance vision, and ability to adjust focus. Pay Rate: $21.00/hr. Omni Hotels & Resorts is an equal opportunity employer - vets/disability. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to [email protected].
Location: La Costa Resort and Spa Nestled among the beautiful coastal foothills of Carlsbad, CA, Omni La Costa Resort & Spa is honored as the #1 Wellness Spa by Spa magazine. Omni La Costa's acclaimed restaurants present an updated take on locally inspired cuisine and culinary delights. Steps from your door, world-class accommodations, championship golf and tennis, eight pools and more anxiously wait to welcome your arrival. Omni La Costa associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, Omni La Costa may be your perfect match. Job Description: The Loss Prevention Officer ensures the safety and security of the Resort, its guests, members and associates and provides a quality customer experience while doing so. Officers enforce policies and procedures of the Resort while balancing the need to deliver an upscale experience. Officers will observe and report suspicious circumstances and be ever-present throughout the sprawling Resort grounds. Officers proactively protect the physical assets of the property at all times and respond to emergencies as needed. The ability to record and write incident and accident reports accurately and according to specifications is needed. The ability to utilize PPE and sanitation chemicals safely & effectively. Responsibilities: To act and perform the assigned tasks as an extension of management. To observe and report both verbally and in writing on all assignments. Use computers and software to generate effective, concise reporting. Ability to use radio equipment and keep accurate records. Proper telephone etiquette. Patrol the hotel property. Report and record all unsafe conditions. Be Red Cross certified in first aid and CPR and maintain thorough knowledge of fire and fire alarm procedures. To insure the protection and preservation of hotel, guest and employee property. Maintain current and thorough knowledge of the Resort’s emergency and life safety procedures. Ability to accept and complete specific assigned tasks, bike, pool chemical follow-up. Conduct investigations. Conduct safety inspections. Lock and secure the Resort. Conduct accident investigations and write accident reports. Assist Associates in getting care for accidents as needed. Assist guests and associates with entry and exit from secured areas according to Resort policy. Enforce hotel policies and procedures. Respond to life-threatening emergencies as well as “criminal behavior” according to Resort policy. Maintain a professional attitude and appearance. Respond to customer-service related tasks as needed. In absence of Rooms Departments, perform basic check-in, cleanliness, luggage, or service requests. Perform Health Screenings for employees and guests (including infrared temperature check and symptoms screenings). Qualifications: Must have a background check without serious criminal record and a safe driving record. Must attain a valid Food Handlers Certification and TIPS Alcohol Certification upon hire. CPR Certification preferred or able to gain upon employment. Ability to verbally communicate clearly, professionally and diplomatically is required. Must be adept at handling tense and difficult situations, gaining compliance / cooperation without undue escalation and acting in a calm manner at all times. Hotel / Resort experience preferred. Prior Security/Loss Prevention experience: strongly preferred. Ability to be mobile throughout the Resort and work both inside and outside is required. Must be able to work a flexible schedule including day, evening, overnight shifts, weekends and holidays Minimum 25 words-per-minute (WPM). 35 WPM preferred. Experience with Microsoft Office (Word, Excel, PowerPoint, Outlook) and internet browsers required. Incident Report software and Chrome Browser experience preferred. High School Degree or GED required. Some college preferred. PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand and walk use hands to finger, handle, or feel; and reach with hands and arms. The employee frequently is required to talk or hear. The employee is occasionally required to walk and stoop. The employee may lift and/or move up to 30 pounds. Specific vision abilities required by this job include close vision, distance vision, and ability to adjust focus. Pay Rate: $24.75/hr Omni Hotels & Resorts is an equal opportunity employer - vets/disability. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to [email protected].
LEGOLAND CA People Business Partner Location (Country-State-City) US-CA-Carlsbad Job ID 2025-10007 Employment Type Full-Time Offer/Contract Type At Will (US Only) Location Name LEGOLAND California What you'll bring to the team ROLE SUMMARY The People Partner (HRBP) will play a pivotal role in operational partnering with a designated region/attraction within Merlin. The role is critical to understanding and executing function level plans and translating into people actions to support the delivery of the people agenda. The HRBP will work closely People Director and Senior Leaders to embed new ways of working, develop the strategic workforce plan, and build leadership capability. The role involves owning and implementing workforce, talent, engagement and change initiatives that deliver tangible results at a functional level, whilst ensuring alignment and consistency with global operations. Strategic Partnership & People Planning · Operational partnering at functional level to deliver the people plan in line with wider business goals. · Support the development of the strategic workforce plan whilst ensuring operational effectiveness working closely with the Hub. Leadership & Talent Development · Support coaching and development at function level whilst enabling and upskilling managers to take ownership for people management, creating confident and capable leaders. · Ensure leadership effectiveness and team development are central to functional success. · Coach and develop the leadership team to build a high-performing and accountable culture. Organizational effectiveness & workforce planning Drive change initiatives across the attraction, acting as a change influencer at all levels. Embed new ways of working into the attraction. Contribute actively through a mix of virtual and onsite presence, ensuring full visibility and engagement. Talent, succession & reward Support and facilitate talent and succession planning, ensuring a viable talent pool and robust pipeline within the attraction. Drive alignment of talent strategy with the overall people plan, supporting functional mobility and development. Deliver the attractions pay and benefits agenda, ensuring consistency with attraction and regional standards and supporting the People Director with pay review implementation. Employee engagement & communication Support line managers on engagement activity, collating feedback from culture surveys and supporting local activities to implement feedback. Drive meaningful engagement initiatives by adopting and tailoring global toolkits. Champion employee experience across the attraction to support recruitment, retention and morale. Support community engagement initiatives with People Director ER and Diversity, Equity & Inclusion (DEI) Manage complex employee relations cases by exception, ensuring risk is managed and legal obligations are met. Support the implementation of regional and global DEI plan within the attraction. CRITICAL INTERFACES (WHO DO YOU WORK WITH) Interfacing Role (Who you work with) Nature of Interface (What you work on) Senior Leadership Team Advise on strategic people planning & organizational design HR Hub/Shared Services Collaborate on workforce planning & operational HR Delivery Snr HR Business Partners Alignment on broader people strategy & talent delivery Employees Offer guidance and support across the employee lifecycle People Leaders Provide HR guidance, coaching & performance management support Talent Acquisition Collaborate on recruitment planning & delivery Learning & Development Align training with business & individual development needs Reward and benefits Support pay & recognitions programs Qualifications & Experience EXPERIENCE AND QUALIFICATIONS • 3 years of experience in a HR Business Partner or equivalent role within a matrixed or large-scale organization • Demonstrable experience in coaching leaders and embedding organizational change • Strong understanding of California employment law, employee relations and HR operations • HR Certification or experience would be advantageous • Proven track record of developing and delivering strategic workforce plans SKILLS AND COMPETENCIES Strategic thinker with the ability to influence at all levels of the organization Commercially minded and data-literate with the ability to interpret insight to drive decisions Excellent interpersonal and stakeholder management skills Strong problem-solving skills, with the ability to navigate complex HR challenges and interpret business needs and provide practical solutions. Strong facilitation, communication and coaching capability Commitment to diversity, equity and inclusion principles MERLIN VALUES We Care Go above and beyond for both guests and colleagues, showing thoughtfulness in every interaction. Uphold uncompromising standards of safety, security, and welfare, prioritizing the well-being of everyone. Actively contribute to making a positive impact on the environment and local communities, demonstrating social responsibility in all decisions. Own Your Craft Continuously sharpen your expertise, seek personal growth, and help others to develop in their roles. Actively listen to feedback and integrate it into improving performance. Stay curious and draw inspiration from both the industry and the broader world to keep at the cutting edge of entertainment. Drive and Discover Take ownership of your work, delivering excellence by seeing tasks through to completion. Prioritize tasks that have the greatest impact, focusing on quality over quantity. Proactively explore new opportunities to improve guest experiences, taking calculated risks to drive innovation. Go Together Foster strong, trusting relationships by collaborating with colleagues across teams, locations, and cultures. Work together to solve problems, leveraging diverse perspectives to find the best solutions. Commit to decisions once made, and act swiftly to drive progress and deliver results. Enjoy the Ride Bring a sense of fun, positivity, and energy to the workplace, creating a joyful environment. Support and encourage others during challenges, viewing setbacks as opportunities to learn and grow. Cultivate a welcoming atmosphere where people feel valued, included, and like they belong. Benefits Excellent health care options (medical, dental, and vision that encourage preventative care). Outstanding Paid Time Off (PTO) that allows for adventure, rest, relaxation, or recuperation. Merlin Magic Pass for friends and family to enjoy the parks & attractions Recognition Programs and Rewards 401(k) program with company match Tuition reimbursement programs Numerous learning and advancement opportunities Pay Range Compensation between USD $79,000.00/Yr.-USD $93,000.00/Yr.
Job Summary The Front Desk Agent is responsible for checking guests in and out of the hotel quickly, efficiently and courteously using the property management system; processing all payments according to established hotel policies and requirements; and providing information and customer service to guests and visitors of the hotel. Responsibilities Welcomes guests in a friendly, prompt and professional manner. Registers guests, issues room keys, provides information on hotel services and room location, and answers phones in prompt and courteous manner. Up-sells rooms whenever possible to maximize hotel revenue. Accurately processes all cash and credit card transactions in accordance with established procedures, including but not limited to posting all charges, completing cashier and other reports, preparing deposit, and counting/securing assign bank. Issues, controls and releases guest safe-deposit boxes. Communicates any outstanding guest requests or issues to management that may require additional monitoring or follow-up. Responds appropriately to guest complaints. Make appropriate service recovery gestures in order to ensure total guest satisfaction. Qualifications 1-2 years customer service experience. Ability to stand for 8 hours Basic knowledge of computers and software including ability to use e-mail, word processing, spreadsheet software and hotel management system. Benefits/Perks Excellent benefits include: Medical, dental, life, PTO, and 401k with company match for full-time associates We offer an excellent travel discount program. Opportunity to grow, we promote from within Excel Hotel Group is a fully integrated property ownership, management, and development company enjoying exciting growth. We believe that our family-driven culture is the backbone of our company.
Overview: La Costa Resort and Spa Nestled among the beautiful coastal foothills of Carlsbad, CA, Omni La Costa Resort & Spa is honored as the #1 Wellness Spa by Spa magazine. Omni La Costa's acclaimed restaurants present an updated take on locally inspired cuisine and culinary delights. Steps from your door, world-class accommodations, championship golf and tennis, eight pools and more anxiously wait to welcome your arrival. Omni La Costa associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, Omni La Costa may be your perfect match. Job Description: As the strategic business leader, the Club General Manager will orchestrate all facets of Club operations, enhancing our esteemed membership experience. . The Club General Manager is accountable for all administrative functions including budget, control, strategic planning, membership and golf sales and marketing strategies. This pivotal role demands a blend of strategic oversight and operational agility, ensuring outstanding financial performance, member satisfaction, and team development. The ideal candidate will catalyze excellence, drive operational success, and foster an inspiring team culture. The Club General Manager reports to the Omni La Costa Managing Director. Responsibilities: STRATEGIC LEADERSHIP: Steer the Club's strategic direction, aligning business goals with exceptional service standards for our members. Spearheaded long-term planning, including business, capital, and budgeting strategies to secure the Club's legacy. Provides strategic direction and direct support to ensure an elevated member-centric culture. Assists in developing the Club's long-range and annual business, capital, and budget plans. Participate and engage in Omni La Costa Executive committee meetings. Oversee and guide the club senior leadership team, representing all aspects of club operations. Identifies key drivers of business success. Alongside the Managing Director, lead the member advisory board meetings and communication. OPERATIONAL EXCELLENCE: Oversee all divisions of the Club's operation, including Membership, golf, family & adult programming, tennis, and health and fitness, ensuring seamless integration and high-quality service delivery. Hands-on approach that inspects what is expected. Develops and refines all member-centric policies and procedures. Collaborates with Omni La Costa complex human resources, engineering, security finance, food & beverage, catering, and banquet teams to leverage the campus amenities, resources and services, adding value to being a member. Develops the management organizational model and initiates improvements as necessary. Works with various department heads to schedule, supervise, and direct the work of all club employees. Communicates a clear and consistent message regarding the Club and resort’s overall goals to produce desired results. Oversees the care and maintenance of the Club's physical assets and facilities. Collaborates with Omni Corporate leadership to ensure that brand standards and key initiatives are achieved. TEAM DEVELOPMENT & CULTURE: Cultivate a dynamic leadership team, promoting career development and operational excellence consistent with the Omni culture and objectives. Responsible for recruiting, training, and developing the staff to retain the highest quality staff in a positive work environment with high retention. Create a cohesive leadership team and favorable business environment, consistently delivering results. Develop and oversee the Omni culture for the club operations. Fosters associate engagement with providing excellent service. Measure and respond to associate feedback from ‘Pulse’ and ‘Associate Engagement Survey.’ Develop and implement SOPs, training programs, line-up meetings, department meetings for every club department. An excellent leader, team builder, communicator, delegator, and motivator with energy and enthusiasm and the ability to work effectively at all levels of the organization. Able to respect tradition but also innovate and bring knowledge of industry best practices to the Club. Foster a deeply committed service culture throughout the Club, focused on member satisfaction, recognition, anticipatory service, and understanding member preferences to enhance the member experience further. Act as a leader, mentor, and role model for all employees by demonstrating professional behavior and work ethic. Implement standards and procedures across all departments, including formal position descriptions for each role. Maintain effective staff Performance Management Systems and ensure one-on-one meetings and performance reviews occur regularly and systematically with department managers and their staff. MEMBER AND COMMUNITY ENGAGEMENT: Actively engage with members to strengthen relationships and enhance the Club's reputation. Lead member relations initiatives to bolster retention and acquisition. Provide quality leadership and a positive image for the Club and its facilities and amenities to ensure the highest and most consistent standards for all member programming, special events, entertainment, and other services. Ensure the highest level of member satisfaction. Measure and respond to Membership feedback through individual interactions, the membership survey, the Board of Governors, and membership committees. Lead the team in delivering exceptional services and programming to drive member value and satisfaction. Supporting the Membership department in handling and resolving member issues, complaints, and concerns. Provide counsel and assistance to Membership regarding challenging member matters. Be active in surrounding local community homeowner’s associations as a The Club at La Costa Country Club representative. Be the “face of the Club” and be visible and readily accessible to members and guests. Welcome new members to the Club by introducing them to the facilities, staff, amenities, and other members, as needed. Solicit member feedback regarding the quality of the services, amenities, and programming both formally and antidotally. Diplomatically and skillfully address and promptly resolve complaints and constructive feedback from members and employees. Plan and design all programming preemptively for the calendar year. Create a comprehensive communications plan to announce new and existing programs to the members. FINANCIAL & RISK MANAGEMENT: Ensure financial performance through accurate forecasting and effective resource management. Take an active role in risk management, safeguarding the Club's interests and assets. Prepare the annual operating budget, capital budgets, and forecasts, and manage, control, and report all operations and projects to attain the desired results. Develops and manages monthly forecast and annual budget; takes effective corrective action as required. Supports the financial success of the business which combines the Club and Resort operations. Works with the Accounting Department to create club specific dashboard and KPI’s. Frequently review income and expenses as they relate to performance objectives, taking corrective action as necessary. Ensures accurate revenue, expense, and labor forecasts and execution. Assure that the Club is operated by all applicable local, state, and federal laws. Participates directly in risk management issues and prevention, including legal and workers' compensation. Report on operating results and financial performance to The Managing Director, ensuring there are no surprises while keeping reporting at a high level. Drive an excellent capital and operations budget process involving all senior staff. Create systems that ensure budget compliance. Advocate for capital improvements assessed to be in the broad best interest of the La Costa Club. Responsible for approving and overseeing service contracts, accounts payable, and all labor expenditures, maintaining them within the business plan and budget parameters. Strives to leverage the relationship with the Resort and Omni to better serve the membership and improve financial performance. Establish cost/quality/pricing standards, balancing member value expectations and fiscal responsibility. Maintain management information systems and monitor compliance with internal controls and cost-effective procedures. Review and recommend proposed changes to any amenity offerings currently available to the members while critically considering new offerings. FACILITIES: Oversee the general maintenance, cleanliness, and safety of the Club’s physical plant and environments. Review and recommend proposed changes to any amenity to the Managing Director. Ensure the Club's facilities are consistently in excellent condition, demonstrating excellent preventive maintenance planning and housekeeping. Regularly assess the condition of the Club's assets, including buildings, golf courses, and equipment. Ensure that all applicable laws, codes, and environmental regulations operate the property. CAPITAL PROJECT MANAGEMENT: Oversee and administer all current and future capital projects. Facilitate long-term planning by tracking and reporting on the capital needs. Regularly communicate project issues and status to all key stakeholders. Assist Director of Engineering in managing contractors, ensure schedules are met, tracking construction costs, and monitor the quality of the work. Manage the Member experience around construction and related impact of services and amenities. Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. A minimum of 10 years of progressively more responsible management positions leading up to a General Manager position of a similar scale at a private club/resort. A college graduate with a bachelor’s degree in business administration, Hospitality Management, or equivalent is preferred. Professional certifications (CCM, PGA) or similar professional development achievements are highly desired. A professional “track record” of financial acumen and executive leadership experience as a General Manager at a multi-course facility. Exceptional communication and interpersonal skills, with the ability to inspire and lead a high-performing team. A proven history of providing best-in-class customer service and enhancing the member experience. Experience in building budgets and managing the business from financial metrics, managing workflow for expense processing, and course-correcting as necessary to attain financial goals, containing costs, and increasing/revenues. A record of success in selecting, training, developing, and motivating a high-performing, service-oriented management team and staff. Has led and created a team to improve service across departments materially, demonstrated through exceptional survey results. Proven track record in successful board and committee management. Experience developing membership programming that enhances the membership experience for the different demographic age groups. Food and beverage knowledge and experience in shaping and developing dining programming that resonates with the needs and desires of a membership. Working experience with association/property management-related technologies in application and infrastructure is required to bring efficiencies, organization, and convenience to the operation and the Membership. SUPERVISORY RESPONSIBILITIES: Director of Golf Director of Agronomy Director of Membership Membership and Golf Sales team Other personnel associated with the Club operation as determined by the Senior Leadership Team LANGUAGE SKILLS: Sound command of the English language, with the ability to read and interpret a P&L statement. Ability to communicate effectively, both verbally and in writing. Ability to speak professionally and effectively with guests and associates throughout the organization in both public and private forums. REASONING ABILITY: Must be able to successfully conduct and accomplish multiple tasks, exhibit financial responsibility/competence and possess strong organizational and problem solving skills. PHYSICAL REQUIREMENTS: While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; and reach with hands and arms. The associate is constantly required to talk, hear and comprehend. The employee is required to sit for long periods; stoop, kneel, crouch, or crawl. The associate must have flexible work hours (days, evenings, travel) Appearance must be polished, professional, a well groomed. Must also occasionally lift and/or move up to 60 pounds. Specific vision WORK ENVIRONMENT Requirements are representative of the acceptable minimum levels of knowledge, skills and/or abilities. To perform the job successfully, associate will possess the abilities or aptitudes to perform such tasks proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves or other associates. This job specification in no way states or implies that these are the only tasks to be performed by the associate occupying this position. Associates will be required to follow any other job-related instructions and to perform any other job-related tasks requested by their supervisor. This document does not create an employment contract, implied or otherwise, other than an “at-will” employment relationship. Salary Range: $190,000- $225,000 Omni Hotels & Resorts is an equal opportunity employer - vets/disability. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to [email protected].