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Position Summary/ Objective: Under the direction of the Maintenance Manager, the Maintenance Supervisor will be responsible for overseeing and supervising designated maintenance associates, performing general maintenance duties, routine inspections and repairing faulty equipment or damaged structures. Associate will work independently or in a team under little to no supervision. This position relies on good judgment to perform the functions of the job. Primary Essential Functions: All associates are obligated to support and uphold the values, expectations, policies, and procedures of Grand Pacific Resorts as outlined in the Employee Handbook. Responsible for Gold Crown level service. Provide guidance and execute procedures. Supervise with a "hands-on" attitude, motivate, and discipline employees as needed. Responsibilities include departmental long and short term planning; organizing inventory; and related documentation. Maintain and update the Preventative Maintenance Program and make recommendations to the Maintenance Manager/Facilities Director/Assistant Director for improvement projects. Conduct various inspections including and not limited to safety inspections, rain leaks, moisture detection and submit necessary reports to appropriate personnel. Candidate will regularly interact with management, guests, employees and executive management from corporate office. Responsible for conducting all responsibilities in a professional and ethical manner. Responsible for maintaining a consistent, regular attendance record. Adhere to performance standards, company policies and procedures, as they relate to the department. Education, Skills & Experience: The ideal candidate must be a detail oriented, thorough, and professional individual who consistently provides exemplary customer service to guests, owners, management and associates. 2+ years of experience in a previous management/ supervisor experience (mechanical, electrical & plumbing), janitorial or construction industry. Required CPO (certified pool operator). Strong customer focus and customer service skills. Excellent communication and organizational skills. Knowledge in all phases of building maintenance including paint, texture, drywall repair, appliance, electrical, plumbing, and HVAC. Experience in the hospitality industry (time share preferred). Ability to work well in a diverse team environment. Additional Eligibility Qualifications Required: Must be available to work various shifts including weekends and holidays. Must be able to successfully pass applicable auditions or skill testing, background check, physical examination and drug screening test. Ability to speak and understand the English language. Fluency in Spanish is preferred. Physical, Environmental & Other Requirements: Must be able to stand and/or walk for up to 8 hours. Must also be able to sit, stoop, kneel, crouch and crawl. Must frequently lift and/or move up to 25 pounds and occasionally required to lift and/or move up to 50 pounds. Clear vision (close, distant and depth perception) is needed for navigating office and all other buildings within the resort. EEO Statement: Grand Pacific Resorts provides equal employment opportunities (EEO) to all associates and applicants for all terms and conditions of employment, in every location in which the company has facilities, regardless of any basis protected by applicable federal, state or local law. Other Duties: Please note that this job description does not list all the duties of the job. You may be instructed by upper management to perform other tasks or functions. You will be evaluated in part based upon your performance of the tasks listed in this job description and your ability to commit to the Standards of Excellence. Management has the right to revise this job description at any time. The job description is not a contract for employment.
Omni La Costa Resort & Spa Nestled among the beautiful coastal foothills of Carlsbad, CA, Omni La Costa Resort & Spa is a destination where timeless luxury meets modern wellness. Home to the award-winning Spa at La Costa, recognized among the nation’s best, the resort also features acclaimed restaurants showcasing fresh, coastal-inspired cuisine, championship golf and tennis, and a host of pools and experiences that celebrate the Southern California lifestyle. At Omni La Costa, our associates are the heart of the guest experience. We foster a culture rooted in respect, gratitude, and empowerment, offering comprehensive training, mentorship, and opportunities for growth. If you’re passionate about hospitality, Omni La Costa may be your perfect match. F&B Supervisor | Traza/Splash -PT Seasonal Overview: We are looking for an experienced F&B Supervisor to join our team, responsible for recruiting, hiring, evaluating, and disciplining staff in collaboration with Human Resources. Key duties include adhering to departmental rules, scheduling staff according to business demands, and maintaining professionalism within the department. The role involves implementing a comprehensive training program, ensuring accuracy in cash handling and inventory control, and adhering to management objectives. Additionally, the Supervisor will oversee Fabyan's operations on a day to day basis, coordinate staffing, and manage opening and closing duties. While this description outlines primary responsibilities, flexibility and adaptability to evolving needs are expected. Responsibilities: • · Recruit, hire, evaluate, and discipline staff regularly with the assistance of Human Resources. • · Adhere to all hotel and food and beverage departmental rules. • · Staff and operate as business demands and schedule accordingly. Ensure a high level of professionalism in the department. • · Have a comprehensive training program that includes employee meetings at least once per month. Communicate hotel information, events, etc. • · Ensure accuracy of cash handling, inventory control, proper ringing of all products, and awareness of theft. • · Adhere to the management by objective program goals. • · Adhere to guidelines of hiring, training, discipline and termination policies. • · Evaluating and pre-planning and being prepared for large groups and special functions including holidays. • · Operate restaurant’s special events, coordinating staffing and service • · Opening and closing duties. · This job description is not intended to be and should not be construed as an all-inclusive list of all responsibilities, skills, efforts or working conditions associated with the position. While it is intended to be an accurate reflection of the job requirements, Omni Hotels and Resorts reserves the right to modify, add or remove duties and to assign other duties as necessary Qualifications: • · Minimum of one year supervisory experience in Food & Beverage. • · Ability to make quick decisions in high stress situations. • · Excellent customer service skills. • · Pleasant and positive personality. • · Well organized. • · Exceptional training skills • · Must be available to work flexible hours to include nights, weekends, and holidays. Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster is available using the following link: EEOC is the Law Poster. Omni Hotels & Resorts does not discriminate on the basis of any protected category with respect to the payment of wages. If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to: [email protected].
Job Summary Checks guests in and out of the hotel quickly, efficiently and courteously using the property management system, processes all payments according to established hotel policies and requirements, provides information and customer service to guests and visitors of the hotel, and runs end-of-day reports. Responsibilities Welcomes guests in a friendly, prompt and professional manner. Registers guests, issues room keys, provides information on hotel services and room location, and answers phones in prompt and courteous manner. Up-sells rooms whenever possible to maximize hotel revenue. Accurately processes all cash and credit card transactions in accordance with established procedures, including but not limited to posting all charges, completing cashier and other reports, preparing deposit, and counting/securing assign bank. Issues, controls and releases guest safe-deposit boxes. Communicates any outstanding guest requests or issues to management that may require additional monitoring or follow-up. Responds appropriately to guest complaints. Make appropriate service recovery gestures in order to ensure total guest satisfaction. Qualifications 1-2 years customer service experience. Ability to stand for 8 hours Basic knowledge of computers and software including ability to use e-mail, word processing, spreadsheet software and hotel management system. Benefits/Perks Excellent benefits include: Medical, dental, life, PTO, and 401k with company match for full-time associates We offer an excellent travel discount program. Opportunity to grow, we promote from within Excel Hotel Group is a fully integrated property ownership, management, and development company enjoying exciting growth. We believe that our family-driven culture is the backbone of our company.
Omni La Costa Resort & Spa Nestled among the beautiful coastal foothills of Carlsbad, CA, Omni La Costa Resort & Spa is a destination where timeless luxury meets modern wellness. Home to the award-winning Spa at La Costa, recognized among the nation’s best, the resort also features acclaimed restaurants showcasing fresh, coastal-inspired cuisine, championship golf and tennis, and a host of pools and experiences that celebrate the Southern California lifestyle. At Omni La Costa, our associates are the heart of the guest experience. We foster a culture rooted in respect, gratitude, and empowerment, offering comprehensive training, mentorship, and opportunities for growth. If you’re passionate about hospitality, Omni La Costa may be your perfect match. Vue Cook 2-Full Time Overview: The Cook 2 is a valuable member of Omni La Costa’s legendary Culinary Team, possessing “ intermediate” level culinary experience. Our Cook 2’s prepare and cook food and performs other related culinary functions. He / she shall possess strong culinary skills and have “intermediate level proficiency” in Culinary functions. Cook 2’s shall be able to accomplish most of their tasks with “minimal” supervision and some guidance, depending on complexity and skill level required and have a solid understanding of various cooking methods, ingredients, equipment and procedures. Responsabilities: • Prepare and cook food and perform other related culinary functions. • Demonstrate strong culinary skills and have “intermediate level proficiency” in Culinary functions. • Be able to accomplish most of their tasks with “minimal” supervision and some guidance, depending on complexity and skill level required. • Have a solid understanding of various cooking methods, ingredients, equipment and procedures. • Have the ability to correctly utilize and prepare food with most all of the products and ingredients being developed or currently in use for the kitchen. • Be able coach and help Cook 3’s to complete their job functions. • Maintain knowledge of traditional knife skills and consistently apply such skills in the kitchen. • Be able to correct and coach Cook 2’s and Cook 3’s to ensure consistency and standards and excellence. • Be able to move/cover from different stations following Omni standards as well as Chefs standards. • Have the ability to perform job functions with attention to detail, speed and accuracy. • Be able to move/cover most all of the different stations following Omni standards as well as Chefs standards. Be able to work any station as needed with appropriate supervision. • Be able to execute soups and sauces with minimal supervision. • Have the ability to prioritize, organize and follow-through. • Have the ability to work well under pressure of meeting production schedules and timelines for guests orders. • Maintain good understanding of various cooking methods, ingredients, equipment and procedures. • Be knowledgeable and able to maintain, correct and follow Eco sure and health department standards. • Work with Cook 1 and sous chefs to set up and stock most of the stations with necessary supplies and prep lists with minimal supervision. • Perform opening checklist with minimal supervision. • Set up workstation with required mise en place, tools, equipment and supplies according to standards. • Maintain a positive and professional approach with coworkers and customers. • Be able to follow recipe cards and prep lists accurately • Ability to comprehend and follow recipes. • Complete opening and closing procedures • Maintain complete knowledge of correct maintenance and use of equipment; use equipment and tools only as intended, properly and safely. • Ensure that food comes out simultaneously, in high quality and in a timely fashion. Qualifications: • 2-4 years experience as a Line Cook at a 4/5 star hotel or restaurant • Ability to communicate in English with guests, co-workers and management to their understanding. • Intermediate Culinary Talent • Ability to work in a fast-paced environment • Prior hotel/resort experience preferred. Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster is available using the following link: EEOC is the Law Poster. Omni Hotels & Resorts does not discriminate on the basis of any protected category with respect to the payment of wages. If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to: [email protected].
Omni La Costa Resort & Spa Nestled among the beautiful coastal foothills of Carlsbad, CA, Omni La Costa Resort & Spa is a destination where timeless luxury meets modern wellness. Home to the award-winning Spa at La Costa, recognized among the nation’s best, the resort also features acclaimed restaurants showcasing fresh, coastal-inspired cuisine, championship golf and tennis, and a host of pools and experiences that celebrate the Southern California lifestyle. At Omni La Costa, our associates are the heart of the guest experience. We foster a culture rooted in respect, gratitude, and empowerment, offering comprehensive training, mentorship, and opportunities for growth. If you’re passionate about hospitality, Omni La Costa may be your perfect match. Golf Range Attendant - Full Time Overview: The Service Ambassador is responsible for providing a warm and inviting experience at the practice facility, assist the operation by covering breaks, cleaning carts and ensuring that every guest receives the attention and service that exceeds their expectations. Responsabilities: • Provide warm, personalized greeting for all members and guests. • Direct and escort guests to hitting stations that is well appointed and sufficiently stocked. • Assist with the cleaning of member and guests’ clubs, both during their warmup session and upon completion. • Ensure that all facets of the practice facility (tee area, water coolers, club cleaners, trash, golf balls, are fully stocked and properly presented. • Offer directions to every guest to the first tee area and identify the starter by name. • Identify only those authorized to use the facilities (i.e., members only on the member tee) are doing so and respectfully address those who may not be. • Maintain the hitting mats and assist golf grounds on grass tees by filling divots/seed/hand watering and ensuring proper hitting station rotation. This brief job profile is to give a general idea of the job and in no way states or implies that these are the only job duties to be performed by the associate in this position. Other duties will be assigned. Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. EDUCATION, EXPERIENCE AND TRAINING: • Customer Service skills required. • English language proficiency required. • Ability to lift 50-60 lbs. • Flexible schedule, must be able to work holidays/weekends. Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster is available using the following link: EEOC is the Law Poster. Omni Hotels & Resorts does not discriminate on the basis of any protected category with respect to the payment of wages. If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to: [email protected].
Omni La Costa Resort & Spa Nestled among the beautiful coastal foothills of Carlsbad, CA, Omni La Costa Resort & Spa is a destination where timeless luxury meets modern wellness. Home to the award-winning Spa at La Costa, recognized among the nation’s best, the resort also features acclaimed restaurants showcasing fresh, coastal-inspired cuisine, championship golf and tennis, and a host of pools and experiences that celebrate the Southern California lifestyle. At Omni La Costa, our associates are the heart of the guest experience. We foster a culture rooted in respect, gratitude, and empowerment, offering comprehensive training, mentorship, and opportunities for growth. If you’re passionate about hospitality, Omni La Costa may be your perfect match. Vue Cook 1-Full Time Overview: The Cook 1 is a valuable member of Omni La Costa’s legendary Culinary Team. Our Cook 1’s prepare and cook food and perform other related culinary functions. The Cook 1 has significant experience as a culinarian. He / she shall possess advanced culinary skills and have “high level proficiency” in culinary functions. Responsibilities: • Prepare and cook food and perform other related culinary functions. • Have an “advanced” understanding of various cooking methods, ingredients, equipment and procedures. • Be able to perform all work stations as needed including opening and closing procedures. • Be able to instruct, motivate, teach and coach others in the Kitchen, providing guidance to Cook 2’s and 3’s. • Be able to do their work, accomplishing most tasks with no supervision or very minimal supervision. • Be a “well-rounded” Culinarian with a drive and passion for all areas worked. • Have the ability to assume responsibility out of his or her immediate assigned work area to ensure that the job gets done. • Have the ability to delegate work effectively to other Cooks. • Be a clear thinker, be able to remain calm in stressful situations and have the ability to resolve problems using good judgment. • Be able to correct and coach Cook 2’s and Cook 3’s to ensure consistency and standards and excellence. • Be able to set up and stock ALL stations without supervision, according to standard and with necessary supplies and prep lists used . • Lead by example on a daily basis, fully executing Omni culinary procedures and policies with expertise. • When following prep lists and recipe cards, shall also have the ability to accurately prepare and convert for use according to needed volumes. • Demonstrate the ability to continuously improve performance by learning from teammates and supervisors. Be able and willing to effectively share knowledge and teach others to benefit our operation. • Have the ability to work cohesively with coworkers as part of a team and to naturally assume a leadership role in conjunction with or in the absence of the Sous Chef(s) and Chef(s). • Regularly bring new ideas and creative approaches/ practices to the attention of leadership. • Perform opening procedures without supervision.. • Be able to complete almost all work without supervision. • Be a self-learner – adapt and grow knowledge of cooking skills, recipes and coaching others on own. • Communicate any assistance needed during busy periods or “need” times to the Chef(s) and Sous Chef(s) to ensure optimum service to guests. • Demonstrate effective listening and communication skills. • Effectively implement Chef and Sous Chef instructions to own work and the work of the team. Cook 1’s must also have the following skills and abilities of a Cook 2, but be able to perform these functions with a higher level of proficiency. They must: • Maintain knowledge of traditional knife skills and consistently apply such skills in the kitchen. • Be able to correct and coach Cook 2’s and Cook 3’s to ensure consistency and standards and excellence. • Be able to move/cover from different stations following Omni standards as well as Chefs standards. • Have the ability to perform job functions with attention to detail, speed and accuracy. • Be able to move/cover most all of the different stations following Omni standards as well as Chefs standards. • Be able to execute soups and sauces with minimal supervision. • Have the ability to prioritize, organize and follow-through. • Have the ability to work well under pressure of meeting production schedules and timelines for guests orders. • Maintain good understanding of various cooking methods, ingredients, equipment and procedures. • Be knowledgeable and able to maintain, correct and follow Eco sure and health department standards. • Work with Cook 1 and sous chefs to set up and stock most of the stations with necessary supplies and prep lists with minimal supervision. Be able to work any station as needed with appropriate supervision. • Perform opening checklist with minimal supervision. • Set up workstation with required mise en place, tools, equipment and supplies according to standards. • Maintain a positive and professional approach with coworkers and customers. • Be able to follow recipe cards and prep lists accurately • Ability to comprehend and follow recipes. • Complete opening and closing procedures • Maintain complete knowledge of correct maintenance and use of equipment; use equipment and tools only as intended, properly and safely. • Ensure that food comes out simultaneously, in high quality and in a timely fashion. Communicate any assistance needed during busy periods or “need” times to the Sous Chef(s) and Cook 1’s to ensure optimum service to guests. Qualifications: Required: • Certification of culinary training or apprenticeship. • 5 years experience as a line cook in 4 star or higher rated restaurant/hotel. • Ability to communicate in English with guests, co-workers and management to their understanding. • Exceptional Culinary Talent and / or interest / knowledge • Ability to work in a fast-paced environment Preferred: • Previous Culinary supervisory experience. • High school diploma or equivalent vocational training certificate. • Prior “lead” experience or other kind of junior leadership experience in a kitchen. LICENSE OR CERTIFICATE REQUIRED A California RBS Certification will be required prior to the start of employment. Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster is available using the following link: EEOC is the Law Poster. Omni Hotels & Resorts does not discriminate on the basis of any protected category with respect to the payment of wages. If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to: [email protected].
Omni La Costa Resort & Spa Nestled among the beautiful coastal foothills of Carlsbad, CA, Omni La Costa Resort & Spa is a destination where timeless luxury meets modern wellness. Home to the award-winning Spa at La Costa, recognized among the nation’s best, the resort also features acclaimed restaurants showcasing fresh, coastal-inspired cuisine, championship golf and tennis, and a host of pools and experiences that celebrate the Southern California lifestyle. At Omni La Costa, our associates are the heart of the guest experience. We foster a culture rooted in respect, gratitude, and empowerment, offering comprehensive training, mentorship, and opportunities for growth. If you’re passionate about hospitality, Omni La Costa may be your perfect match. Golf Cart Attendant Overview: The Golf Cart Attendant is responsible for giving the highest level of service to our members and guests. Responsibilities: • · Greet every guest enthusiastically. • · Perform a variety of duties around the bag room, such as club cleaning and transferring clubs to various locations. • · Participate in daily communication stand-up meetings. • · Assist the coordination of outside services for golf tournaments. • · Ensure consistent presentation according to Omni Hotels standards. • · Assist with the protection of all assets including security of the guest's golf clubs and rental clubs. • · Responsible for providing continuous detailing and maintenance to the golf course equipment and facility (E.g. Golf carts, workstation, practice range, emptying trash receptacles, etc.). • · Fuel and clean golf cart fleet • · Organize cart barn • · Maintain the cleanliness of the Pro Shop drive and entrance • · Represent the resort in a professional manner Qualifications: • · Familiar with playing golf and a working knowledge of the game. • · Must be able to work in all weather conditions. • · Must be available to work days, evenings, weekends, and holidays. • · Must be able to lift 60 pounds and stand for long periods of time. • · Must be able to safely operate golf carts. • · Must be able to work independently and as part of a team. Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster is available using the following link: EEOC is the Law Poster. Omni Hotels & Resorts does not discriminate on the basis of any protected category with respect to the payment of wages. If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to: [email protected].
Omni La Costa Resort & Spa Nestled among the beautiful coastal foothills of Carlsbad, CA, Omni La Costa Resort & Spa is a destination where timeless luxury meets modern wellness. Home to the award-winning Spa at La Costa, recognized among the nation’s best, the resort also features acclaimed restaurants showcasing fresh, coastal-inspired cuisine, championship golf and tennis, and a host of pools and experiences that celebrate the Southern California lifestyle. At Omni La Costa, our associates are the heart of the guest experience. We foster a culture rooted in respect, gratitude, and empowerment, offering comprehensive training, mentorship, and opportunities for growth. If you’re passionate about hospitality, Omni La Costa may be your perfect match. Partner with the Director of HR in a leadership role supporting financial objectives, guest service, and company culture through strategic planning and development of organizational structure and policy that contribute to increased productivity, quality, and profitability. Supervise and train both hourly and management team members, partnering closely with the Director of HR to implement policies, culture, and leadership initiatives. From conducting investigations to implementing training programs and ensuring legal compliance, you'll play a pivotal role in maintaining Omni's standards and fostering a positive work environment. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned. • Supervise and train hourly and management Human Resources team members. • Partner with the Director of HR in all areas of Omni policy, culture and leadership. • Implement training and development programs. Recommend new programs based on need. • Conduct investigations and assist the Director of HR and senior leadership in making employment status decisions. • Assist the Director of HR in the creation of responses to employment litigation from Federal and State offices. • Maintain an effective working relationship with the union based on mutual respect of applicable Collective Bargaining Agreements “CBA”. • Ensure Omni leaders are educated on the particulars of the Collective Bargaining Agreement for their areas. • Handle union issues including grievances, mediations and arbitrations. • Fulfill all the responsibilities of the Director of HR in their absence, communicating effectively with property leadership as necessary • Provide guidance and advice to department heads and leaders at all levels of the hotel on employee relations issues. Ensure our leadership team upholds Omni culture and complies with the law. • Assist the Director of HR in developing and maintaining an active “Succession Plan” for all departments of the hotel. • Ensures all Omni Benefits programs are implemented according to standards. • Ensure on-boarding of new associates is implemented according to Omni standards. • Ensure employee terminations are implemented according to Omni standards. • Maintain legal compliance at all times. Ensure that team is up-to-date with evolving legislation and compliance. • Maintain all Associate Service Center Standard Operating Procedures. • Ensure the Associate Services complies with Internal Audit requirements. • Ensure the department meets the standards of the HR Assessment. • Implement the Associate Engagement survey and assist the hotel in creating substantial action plans that move the Hotel forward. • Ensure all Omni Training Programs are implemented successfully. • Ensure the hotel complies with all training required by law (ex: RBS, Food Handler, Sexual Harassment) etc. • Ensure the associate files are maintained in a neat and organized manner. • Co-chair our Social Committee to plan and execute exciting, fun and interesting associate events at least quarterly. • Implement Omni’s recognition programs. Ensure the Omni Service Champion culture is celebrated. • Implement the Hotel’s wage and salary adjustment programs ensuring accurate market data to drive compensation programs. • Implement the performance appraisal and salary increase programs according to Omni standards. • Establish aggressive and effective recruiting and employment function to include job fairs in and around the community, colleges, universities, etc. • Utilize monthly forecasting tool to ensure all departmental manpower needs are met. • Consistently works to define Omni culture and Six Pillar philosophy on the property. Reflects and adapts to varying situations based on adherence to Omni culture and Standard Operating Procedures. • Develop a consistent and lively associate communications network within the hotel, via bulletin boards (electronic or otherwise), department communication boards, posters and flyers. • Responsible for clear and accurate documentation of all associate issues, on a timely basis following counseling and disciplinary procedures. Ensure legal liability of the company is protected at all times. • Monitor departmental expense in compliance with check-book accounting process. Work closely to ensure associate relations and recruitment/advertising expenses are in line with monthly budget. • Participate in yearly budgeting process, forecasting expenditures for associate relations with the Director of HR. • Fulfill reasonable requests of management as directed by Director of HR, GM or Managing Director. • Conduct exit interviews for all terminating associates and ensure final clearance and pay check distribution. REASONING ABILITY Ability to apply principles of logical or scientific thinking to a wide range of intellectual and practical problems. Ability to deal with nonverbal symbolism (formulas, graphs, etc.,) in its most difficult phases. Ability to deal with a variety of abstract and concrete variables. QUALIFICATIONS, EDUCATION and EXPERIENCE To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Requirements: • Must have at least 5 years of experience in Human Resources. • Minimum of 3 years of experience in a Human Resources leadership role, with at least 2 years of experience as a Sr. HR Manager or 1 year of experience as an Assistant Director. • Must have significant employee relations experience at a decision-making level, including experience conducting investigations, managing the coaching and counseling and handling grievances. • Must have a well-rounded Human Resources background with solid experience in employee relations, benefits, training, safety, liability avoidance and compliance. • Bachelor's Degree • Must have outstanding verbal and written communication skills, ability to coach, counsel, advise, mentor and motivate associates and managers at all levels. Preferred: • Hotel/Resort experience strongly preferred. • Bilingual (English/Spanish). • SPHR Certification or AHLA CHRE Certification preferred • Experience in a unionized hotel preferred and a strong asset • Experience conducting and implementing training and development programs • Large hotel / resort experience preferred. • Previous union experience preferred. • Operations management experience preferred. Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster is available using the following link: EEOC is the Law Poster. Omni Hotels & Resorts does not discriminate on the basis of any protected category with respect to the payment of wages. If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to: [email protected].
Position Summary/ Objective: Under the direction of the Front Desk Supervisor and/or Manager, the Front Desk Agent will be responsible for providing exceptional guest service to guests, owners, supervisors and associates in a warm and friendly manner. Associate will work independently or in a team under little to no supervision. This position relies on good judgment to perform the functions of the job. Primary Essential Functions: All associates are obligated to support and uphold the values, expectations, policies, and procedures of Grand Pacific Resorts as outlined in the Employee Handbook. Check guests/owners in and out of the resort, answering any questions they may have. Meet and exceed guest/owner expectations by providing exceptional customer service by phone or in person. Answer a high volume of inbound calls from guests/owners. Communicate effectively with guests, owners, supervisors and associates. Resolve customer complaints and problems calmly and effectively. Obtain or confirm guest information, assign rooms, and activate and distribute keys. Occasionally assist guests with loading or unloading luggage utilizing the staircase if necessary. Occasionally deliver guest request items to and from rooms. Responsible for conducting all responsibilities in a professional and ethical manner. Responsible for maintaining a consistent, regular attendance record. Adhere to performance standards, company policies and procedures, as they relate to the department. Education, Skills & Experience: The ideal candidate must be a detail oriented, thorough, and professional individual who consistently provides exemplary customer service to guests, owners, management and associates. 1+ years of related experience, preferably within the hospitality industry. Professional telephone etiquette is required. High school diploma or equivalent. Excellent communication and organizational skills. Experience in the hospitality industry (time share preferred). Ability to work well in a diverse team environment. Additional Eligibility Qualifications Required: Must be available to work various shifts including weekends and holidays. Must be able to successfully pass applicable auditions or skill testing, background check, physical examination and drug screening test. Ability to speak and understand the English language. Physical, Environmental & Other Requirements: Must be able to stand and/or walk for up to 8 hours. Must also be able to sit, stoop, kneel, crouch and crawl. Must frequently lift and/or move up to 10 pounds and occasionally required to lift and/or move up to 25 pounds. Clear vision (close, distant and depth perception) is needed for navigating office and all other buildings within the resort. EEO Statement: Grand Pacific Resorts provides equal employment opportunities (EEO) to all associates and applicants for all terms and conditions of employment, in every location in which the company has facilities, regardless of any basis protected by applicable federal, state or local law. Other Duties: Please note that this job description does not list all the duties of the job. You may be instructed by upper management to perform other tasks or functions. You will be evaluated in part based upon your performance of the tasks listed in this job description and your ability to commit to the Standards of Excellence. Management has the right to revise this job description at any time. The job description is not a contract for employment.