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We’re seeking polished, dynamic sales professionals with proven timeshare sales experience to join our highly successful in-house team at the beautiful MarBrisa Resort in Carlsbad. Overlooking the Pacific Ocean, MarBrisa offers a luxurious and relaxing retreat for our owners and guests. With a private entrance to Legoland, updated guest rooms, family-friendly activities, and breathtaking ocean views, MarBrisa delivers both an exceptional vacation experience and a rewarding opportunity for accomplished timeshare sales professionals. Why You’ll Love Working With Us: Top-tier compensation: Hourly base + achievable bonuses (Earning potential: $200,000 + annually) Work-life balance: Most agents work around 30 hours per week Outstanding health care options that all team members are eligible for starting day 1 of employment (medical, dental, and vision that encourage preventative care) Paid Time Off (PTO) that allows for adventure, rest, relaxation or recuperation All new Team Members are automatically enrolled in the HGV Retirement Savings Plan Our Go Hilton Team Member Travel Program offers rooms for as low as $40/night and 50% off at participating hotel-operated restaurants And so much more! What You’ll Do: Present luxury vacation ownership products to current owners and build maximum sales Attend weekly sales meetings and all required sales trainings to learn key information on product and related updates Collaborate with Quality Assurance Managers to resolve guest related issues as they arise Promote a positive work environment and adhere to Hilton Grand Vacation's core values and policies Carry out all reasonable requests by management of which the team member is capable of performing What You'll Bring: 6 months or more of recent in-house timeshare sales experience Consistent track record with the ability to adapt to changes in a fast-paced environment Ability to work a flexible work schedule to include evenings, weekends and holidays An active California Real Estate License Proficiency (reading/writing/speaking) in English High School diploma or equivalent We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
What you'll bring to the team Scope and Responsibilities: • Ensures that all equipment and work areas are kept clean, neat, and orderly at all times. • Have a positive attitude and a love for FUN! • Requires a demonstrated flexibility to handle a wide range of highly complex and challenging duties throughout the hotels, with extreme care, focused attention, and skillful precision. • Have a positive attitude and a love for FUN! • Friendly, outgoing personality. • Ability to make a child’s day memorable. • Work as part of a team. Essential Job Functions: • Keeps safety as #1 priority. Wears appropriate personal protective equipment (PPE) and follows instructions of handling materials based on their SDS (safety data sheets). • Follow applicable building codes, ordinances, and regulations of State and local authorities including OSHA. • Always follow LEGOLAND California policies and procedures. • May be required to assist in a variety of other maintenance-related tasks depending on the needs of the department and employee capabilities. • Ensures compliance with internal maintenance, safety, and security procedures by following established ASTM, NEC, State and local electrical codes, and loss prevention guidelines. • Must have a high school diploma or equivalent. • Must be at least 18 years old. • Follows established maintenance programs, including any emergency repairs as required to keep down time to an acceptable minimum. • Operates simple machine tools, such as drill presses, power saws, grinders, power drills, hand tools, etc. • Recognizes equipment that needs repair, replacing, or adjusting and reports it to supervisor. • Keeps tools, machines, and all other company equipment in clean and proper working order. • Attends department training, supplemental courses, and seminars to stay up to date on updated technical information and products. • Is a liaison with fellow maintenance MCs and other departments. • Responds to emergency calls within the hotels, for repairs and maintenance as directed by the maintenance supervisor. • Requires a demonstrated flexibility to handle a wide range of highly complex and challenging duties throughout the hotels, with extreme care, focused attention, and skillful precision. • Ability to work outdoors in any weather condition. • Ability to stand/walk for long periods of time, and long distances. • Flexible Availability around resort (peak and nonpeak times). • Ability to work nights/weekends/holidays through agreed upon employment. • Advises working supervisor and/or management of any discrepancies in equipment or tools. • Ensures that all work assigned is completed and of good sound workmanship. • Must have experience in basic painting, plumbing, Drywall repair and patching, electrical, carpentry etc. • Stays informed and updated on modern techniques and technical methods. The schedule for this position is primarily evenings and weekends. Merlin - It's where we playMerlin Entertainments Merlin Entertainments2.15K subscribers Watch on Qualifications & Experience Physical Description: Physical Requirements A. Sitting: 1. None (0%) 2. Occasionally (1-33%) 3. Frequently (34-66%) 4. Constantly (67-100%) J. Wrist Deviation (Side to Side): 1. None (0%) 2. Occasionally (1-33%) 3. Frequently (34-66%) 4. Constantly (67-100%) B. Standing: 1. None (0%) 2. Occasionally (1-33%) 3. Frequently (34-66%) 4. Constantly (67-100%) K. Hand/Wrist Repetitions (Up and Down): 1. None (0%) 2. Occasionally (1-33%) 3. Frequently (34-66%) 4. Constantly (67-100%) C. Walking 1. None (0%) 2. Occasionally (1-33%) 3. Frequently (34-66%) 4. Constantly (67-100%) L. Reaching: 1. None (0%) 2. Occasionally (1-33%) 3. Frequently (34-66%) 4. Constantly (67-100%) D. Lifts and Carries: Frequency: 1. Up to 10 pounds None Occasionally Frequently Constant 2. 11 to 24 pounds None Occasionally Frequently Constant 3. 25 to 34 pounds None Occasionally Frequently Constant 4. 35 to 50 pounds None Occasionally Frequently Constant 5. 51 to 74 pounds None Occasionally Frequently Constant 6. 75 to 100 pounds None Occasionally Frequently Constant 7. Over 100 pounds None Occasionally Frequently Constant E. Lifts Overhead: Frequency: 1. Up to 10 pounds None Occasionally Frequently Constant 2. 11 to 24 pounds None Occasionally Frequently Constant 3. 25 to 34 pounds None Occasionally Frequently Constant 4. 35 to 50 pounds None Occasionally Frequently Constant 5. 51 to 74 pounds None Occasionally Frequently Constant 6. 75 to 100 pounds None Occasionally Frequently Constant 7. Over 100 pounds None Occasionally Frequently Constant F. Twisting: 1. None (0%) 2. Occasionally (1-33%) 3. Frequently (34-66%) 4. Constantly (67-100%) M. Grasping: 1. Simple: < 50 pounds 2. Firm: > 50 pounds G. Bending: 1. None (0%) 2. Occasionally (1-33%) 3. Frequently (34-66%) 4. Constantly (67-100%) N. Manual Dexterity/Strength: 1. Gross motor, light-moderate strength 2. Gross motor, moderate - heavy strength 3. Fine motor, light-moderate strength 4. Fine motor, moderate - heavy strength H. Squatting/Kneeling/Crawling/ Climbing: 1. None (0%) 2. Occasionally (1-33%) 3. Frequently (34-66%) 4. Constantly (67-100%) O. Pushing: 1. None (0%) 2. Occasionally (1-33%) 20___ lbs 3. Frequently (34-66%) ________ lbs 4. Constantly (67-100%) _______lbs I. Pulling: 1. None (0%) 2. Occasionally (1-33%) __10____ lbs 3. Frequently (34-66%) ________ lbs 4. Constantly (67-100%) _______lbs Visual Requirements Hearing P. Visual Requirements: 1. Close eye work (small figures) 2. Color discrimination - Minimal color discrimination - Normal color discrimination 3. Other: Depth perception, distance vision, ability to focus. Q. Hearing Requirements: 1. Special requirements Able to consistently fulfil communication needs. (alarms, phone ringing, conversation, clear acuity within 100 feet) Working Conditions R. Temperature: 1. < 15 degrees Fahrenheit 2. Between 16 and 95 degrees 3. > 95 degrees U. Driving: 1. None (0%) 2. Occasional (1-33%) 3. Frequent (34-66%) 4. Constant (67-100%) S. Crawl Space/Cramped Position: 1. Exposed < 1 hour per day 2. Exposed 1-3 hours per day 3. Exposed 3-7 hours per day 4. Exposed > 7 hours per day V. Noise (loud/repetitive, < 85 decibels per OSHA Standard): 1. None (0%) 2. Occasional (1-33%) 3. Frequent (34-66%) 4. Constant (67-100%) T. Personal Protective Equipment (e.g. respiratory mask, etc.) 1. None (0%) 2. Occasional (1-33%) 3. Frequent (34-66%) 4. Constant (67-100%) Other W. Specify any other requirements or restrictions that should be CONSIDERED. Background and Experience: Requires a minimum of four years of experience in facilities maintenance and repair. Minimum of 4 years of construction experience. Considerable knowledge of the practices, tools, and equipment used to troubleshoot and repair mechanical systems is required. Must be able to react under pressure or in an emergency in a calm and rational manner. Ability to read and evaluate reports and correspondence. Must be proficient in basic math skills. Ability to read blueprints. A friendly, polite, guest service-oriented demeanor is required. Education: A high school diploma or general education degree (or equivalent education and experience) is required. Other Requirements: Must be willing to work flexible hours, including evenings and weekends to support resort operations. Must have valid driver’s license, safe driving record. Benefits Benefits of Merlin Entertainments · Excellent health care options (medical, dental, and vision that encourage preventative care). · Outstanding Paid Time Off (PTO) that allows for adventure, rest, relaxation, or recuperation. · Merlin Magic Pass for friends and family to enjoy the parks & attractions · Recognition Programs and Rewards · 401(k) program with company match · Tuition reimbursement programs · Numerous learning and advancement opportunities Pay Range Compensation between USD $23.00/Hr.-USD $23.00/Hr. At Merlin we welcome the world to our magical attractions and resorts every day and we want to reflect that same multicultural mix inside our business too. We strive to create an inclusive and diverse workplace where people can be themselves, have the same opportunities and thrive together. Because at Merlin, everyone matters! Together, we work to create a workplace where everyone feels valued, no matter their age, race, gender, disability or sexual orientation. Although we understand that we'll always be learning and growing, we aim to be the most inclusive and flexible employer in our industry.
We’re seeking polished, dynamic sales professionals with proven timeshare sales experience to join our highly successful in-house team at the stunning Seapointe Resort in Carlsbad. Perched above the Pacific Ocean, Seapointe offers our owners and guests a truly relaxing coastal escape. With a newly renovated sales center, modern guest rooms, family-friendly activities, and breathtaking ocean views, Seapointe delivers both an exceptional vacation experience and a rewarding opportunity for accomplished timeshare sales professionals. Why You’ll Love Working With Us: Top-tier compensation: Hourly base + achievable bonuses (Earning potential: $150,000 + annually) Work-life balance: Most agents work around 30 hours per week Outstanding health care options that all team members are eligible for starting day 1 of employment (medical, dental, and vision that encourage preventative care) Paid Time Off (PTO) that allows for adventure, rest, relaxation or recuperation All new Team Members are automatically enrolled in the HGV Retirement Savings Plan Our Go Hilton Team Member Travel Program offers rooms for as low as $40/night and 50% off at participating hotel-operated restaurants And so much more! What You’ll Do: Present luxury vacation ownership products to current owners and build maximum sales Attend weekly sales meetings and all required sales trainings to learn key information on product and related updates Collaborate with Quality Assurance Managers to resolve guest related issues as they arise Promote a positive work environment and adhere to Hilton Grand Vacation's core values and policies Carry out all reasonable requests by management of which the team member is capable of performing What You'll Bring: 6 months or more of recent in-house timeshare sales experience Consistent track record with the ability to adapt to changes in a fast-paced environment Ability to work a flexible work schedule to include evenings, weekends and holidays An active California Real Estate License Proficiency (reading/writing/speaking) in English High School diploma or equivalent We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
Job Summary Checks guests in and out of the hotel quickly, efficiently and courteously using the property management system, processes all payments according to established hotel policies and requirements, provides information and customer service to guests and visitors of the hotel, and runs end-of-day reports. Responsibilities Welcomes guests in a friendly, prompt and professional manner. Registers guests, issues room keys, provides information on hotel services and room location, and answers phones in prompt and courteous manner. Up-sells rooms whenever possible to maximize hotel revenue. Accurately processes all cash and credit card transactions in accordance with established procedures, including but not limited to posting all charges, completing cashier and other reports, preparing deposit, and counting/securing assign bank. Issues, controls and releases guest safe-deposit boxes. Communicates any outstanding guest requests or issues to management that may require additional monitoring or follow-up. Responds appropriately to guest complaints. Make appropriate service recovery gestures in order to ensure total guest satisfaction. Qualifications 1-2 years customer service experience. Ability to stand for 8 hours Basic knowledge of computers and software including ability to use e-mail, word processing, spreadsheet software and hotel management system. Benefits/Perks Excellent benefits include: Medical, dental, life, PTO, and 401k with company match for full-time associates We offer an excellent travel discount program. Opportunity to grow, we promote from within Excel Hotel Group is a fully integrated property ownership, management, and development company enjoying exciting growth. We believe that our family-driven culture is the backbone of our company.
Job Description Area PPB F&B Team Lead -Help lead our Food and Beverage team and set the standard for hospitality at LEGOLAND Resort! Guide and mentor your team to ensure exceptional dining experiences for our guests. We?re looking for team leads who are organized, focused, accountable, and above all, carry a positive attitude every day.?The sky is the limit for what you?ll go on to achieve next! Ignite your passion, pursue what matters.? Compensation Data COMPENSATION: The hourly rate for this position is $17.75 to $18.02. If both numbers are the same, that is the amount that Aramark expects to offer. This is Aramark?s good faith and reasonable estimate of the compensation for this position as of the time of posting. BENEFITS: Aramark offers comprehensive benefit programs and services for eligible employees including medical, dental, vision, and work/life resources. Additional benefits may include retirement savings plans like 401(k) and paid days off such as parental leave and disability coverage. Benefits vary by location and are subject to any legal requirements or limitations, employee eligibility status, and where the employee lives and/or works. For more information about Aramark benefits, click here Aramark Careers - Benefits & Compensation. There is no predetermined application window for this position, the position will close once a qualified candidate is selected. Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law, including, but not limited to, the Los Angeles County Fair Chance Ordinance for Employers, the California Fair Chance Act, and the San Francisco Fair Chance Ordinance to the extent that those laws apply to the opportunity. Job Responsibilities Work effectively with team members to deliver exceptional customer service, focusing on creating a positive experience for children and all guests. Greet and help customers as they enter the restaurant or approach food lines and counters. Leads and works effectively with team members to deliver exceptional customer service, focusing on creating a positive experience for children and all guests. Monitor and ensure all staff comply with shift times and scheduled breaks to maintain operational efficiency. Oversee when team members take breaks and/or lunches, adhering to local labor laws, to ensure meal violations and overtime (unless authorized) are limited. Ask customers about the quality of their service and handle any complaints while maintaining a positive attitude and smile. Lead all aspects of cooking, serving, and otherwise preparing food according to recipes, policies and procedures, including timeliness and proper temperatures. Ensure all food products meet quality standards; promptly alert management and remove any items that do not meet these expectations. Scrape food residues, wash dishes, and unload clean dishes, ensuring all items are sanitized and stored properly. Clean tables and seating areas so guests can be seated quickly. Transfers supplies and equipment between storage and work areas by hand or by cart. Coordinate and assist in setting up and breaking down stations designated by the manager. Use and care for kitchen equipment, including knives, stoves, freezers, and other machinery. Coordinate and assist in maintaining a clean and organized work and storage area, including sweeping, mopping, washing, scrubbing, and polishing kitchen surfaces. Assist with daily safety observations and report safety hazards discovered in the location to management immediately. Maintain daily temperature logs. Complete opening and closing station checklists. Work in a fast-paced and multi-task environment with varying temperatures, both indoor and outdoor. Assist with catering and special events as needed. Adhere to the uniform policy. Adheres to Aramark and client companies, San Diego County, and OSHA safety policies and procedures for proper food safety, sanitation, storage and disposal. At Aramark, developing new skills and doing what it takes to get the job done make a positive impact for our employees and for our customers. In order to meet our commitments, job duties may change or new ones may be assigned without formal notice. Qualifications Food and Beverage Service Experience preferred. Great customer service and interpersonal skills Strong Leadership and supervisory skills Able to pass a Food Handler certification exam Sufficient education or training to read, write, count and follow verbal and written instructions Be able to work quickly and concisely under pressure. Available to work holidays and weekends as well as shorter or longer hours due to business volume. Physical Requirements Frequent lifting, pushing, pulling, bending, squatting, and stooping. Expect constant walking and standing during shifts. Occasional crawling and climbing. Frequent lifting of 20 to 40 pounds, including lifting trays over the shoulder. Ability to lift up to 60 pounds. The role will require wearing uniforms and Personal Protective Equipment (PPE). Ability to work inside kitchen area, interacting with heated equipment, various foods, loud noise, chemicals and other at risk conditions?. Exposure to extreme temperature changes. Remember that adaptability and a positive demeanor are essential in this dynamic environment. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position. Education About Aramark Our Mission Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law. About Aramark The people of Aramark proudly serve millions of guests every day through food and facilities in 15 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you're pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential. Learn more about working here at http://www.aramarkcareers.com or connect with us on Facebook, Instagram and Twitter.
What you'll bring to the team Responsible for the timely and efficient completion of tasks in an assigned area of operation. Responsible for consistently demonstrating the Merlin Values. Performs a variety of duties related to general business operations and guest service. Exhibits positive customer engagement. This position is a multi-skilled role. Completion of Modules and Performance Eligibility will result in increased responsibilities and skill level. This progression allows for earned pay increases from level to level. Level 1: You will start with one Module to begin your skill journey. Click here to learn more about the Resort Operation Model Citizen role! Qualifications & Experience Essential Job Functions Assists Guests at all Resort entrances, scanning tickets and membership passes, and ensuring ease of access for Guests in wheelchairs and/ or strollers. Liaison with Leadership Team and Guest Services Team to resolve ticket and membership errors Perform manual inspections of all bags, backpacks, purses, coolers, etc. entering the Resort Operates computerized point of sale system. Handles credit card transactions. Ensures thorough understanding of all aspects of the system and associated procedures. Provides upsell opportunities Responsible for assisting in stock loss controls and participating in all Loss Prevention policies and procedures. Ensures stock levels are maintained and that all areas are kept in a well-organized manner. Responsible for selling Resort tickets and memberships via our Accesso POS system Experience Usher and host: Provide memorable guest service while engaging with guests as you support guest flow and capacity in assigned venue or show. Prepare venues or building experiences for guest visitation – restocking brick, cleanliness upkeep and safety checks. Rides & Attractions: Learn and follow detailed ride operating procedures listed in Standard Operating Procedures manuals. Work effectively in busy environments with high noise levels. Work effectively under pressure in situations such as ride breakdowns or upset guests. Maintain a high level of focus to ensure safe operation. Comfortable speaking to guests both one-on-one and in groups using a public address system. Responsible for promoting and demonstrating LEGO bricks and Merlin’s SOPs, culture and core values through words and actions Performs opening and closing routines as defined by the operating procedures. Ensures cleanliness in all aspects of workspaces. Maintain Merlin customer service standards by assisting guests and questions. Responsible for assigned locations’ daily maintenance, cleanliness and security. Responsible for opening and closing tasks necessary to operate assigned locations in keeping with company policy and procedure. Other Responsibilities SERVICE: Responsible for the operation of assigned RETAIL locations. Performs a variety of duties related to sale of merchandise items including preparing inventory for sale, POS transactions, maintaining retail locations, and ensuring positive guest service to park visitors. Performs duties beginning with Ride Queue Merge Point Attendant in RESERVE N RIDE and develops into customer service booth stations. Working in ADMISSIONS is all about providing our guests with an awesome first and last impression. Tasks will include helping guests with ticket & membership needs, welcoming guests to our parking lot, ensuring a smooth entry at our bag check and scanning tickets at the main gate. PARK OPERATIONS: Performs OPERATIONS duties beginning with Play Area Attendant and progresses to full Ride Operator as assigned. Learn and follow detailed ride operating procedures listed in Standard Operating Procedures manuals. EXPERIENCE: Join the EXPERIENCE Team to deliver memorable experiences at our shows, education classes, building experiences and costume character meet and greets. You’ll play a key support role and responsibilities will range from show usher, helping guests at LEGO building areas and taking on the key role of a costume character or escort. BUILDING BLOCKS: These elevated opportunities are part of your MultiSkilled journey as you increase in your skill level. You’ll need the ability to deliver a dynamic customer service experience by assisting guests in a variety of specialty roles & enhancing the experience for our guests at every opportunity! Health & Safety Team Members are responsible for ensuring all Health, Safety & Security measures are in line with the Group Policy (HS001). They must ensure that they follow all Company measure to ensure their own safety and the safety of others. This includes ensuring risk assessments are signed off, safe working procedures are in place and being followed for all work activities. Where incidents do occur… Preferred experience in a commercial or Theme Park environment. Basic math and computing skills are a requirement. Guest service experience preferred. Experience on a Point of Sale unit is preferred. Education: High school graduate or General Education Degree (or equivalent education and experience) is preferred. Work Environment Various areas inside and outside of the Attraction.... Working Pattern: Various inside, outside and enclosed locations with varying temperatures and floor surfaces. Exposed to wet and/or humid conditions. May be exposed to food allergens. This role requires full availability on all Holidays, including: Thanksgiving, Christmas Eve, Christmas Day, New Years Eve and New Years Day. No exceptions will be made. In- School Minor & Adults (18+) Provide at least 1 weekend day (Saturday or Sunday) Plus 1 additional partial day (any other day of the week) - availability must be withing normal operating hours Out-of-school Minors & Adults (18+) Provide at least 3 full days of availability At least 1 day must be a weekend (Saturday or Sunday) During Out-of-School Periods (Holidays, Summer, Breaks etc.) All MCs must provide 3 full days of availability, with at least 1 day being a weekend (Saturday or Sunday) Other Requirements Performs other duties as assigned. Must be willing to work flexible hours, including evenings and weekends to support park operations. Attendance is a mandatory function of this job. Physical Description: Ability to sit for sustained periods of time to attend on-site meetings, perform paperwork activities. Intermittent and prolonged standing and walking to move about the park site, and interact with employees. Finger dexterity sufficient to complete paperwork activities and to use a computer. Visual acuity sufficient to read written materials, to complete paperwork activities, and to drive. Hearing sufficient to communicate with individuals in person and by telephone. Physical Requirements Sitting - Occasionally (1 - 33%) Standing - Constantly (67 - 100%) Walking - Constantly (67 - 100%) Bending - Frequently (34 - 66%) Twisting - Frequently (34 - 66%) Squatting/Kneeling/Crawling/Climbing - Frequently (34 - 66%) Wrist Deviation (Side to Side) - Frequently (34 - 66%) Hand/Wrist Repetitions (Up and Down) - Frequently (34 - 66%) Reaching - Frequently (34 - 66%) Grasping - Simple: < 50 pounds Manual Dexterity/Strength - Gross motor, light - moderate strength Manual Dexterity/Strength - Fine motor, light - moderate strength Lifting, Pulling and Pushing - Frequency of Activity by Weight Category Frequency of Activity Matrix Lifts & Carries Lifts Overhead Pulling Pushing Up to 10 pounds Constantly (67 - 100%) None (0%) Frequently (34 - 66%) Frequently (34 - 66%) 11 - 24 pounds Constantly (67 - 100%) None (0%) Frequently (34 - 66%) Frequently (34 - 66%) 25 - 34 pounds Constantly (67 - 100%) None (0%) Occasionally (1 - 33%) Occasionally (1 - 33%) 35 - 50 pounds Occasionally (1 - 33%) None (0%) None (0%) None (0%) 51 - 74 pounds Occasionally (1 - 33%) None (0%) None (0%) None (0%) 75 - 100 pounds None (0%) None (0%) None (0%) None (0%) Over 100 pounds None (0%) None (0%) None (0%) None (0%) Visual/Hearing Requirements Working Conditions Requirement Applicable/Not Applicable Temperature Between 16 and 95 degrees Visual Crawl Space/Cramped Postion Exposed 1 - 3 hour per day Close eye work (small figures) Applicable Personal Protective Equipment** None (0%) Color discrimination Applicable Driving None (0%) Minimal color discrimination Not Applicable Noise* Occasionally (1 - 33%) Normal color discrimination Applicable * (Loud/Repetitive, < 85 Decibels per OSHA Standard) **(e.g. Respiratory Mask, etc.) Other: Depth perception, distance vision, ability to focus Applicable Other: Hearing (Specify any other requirements or restrictions that should be considered) Hearing Requirements - Special requirements, able to consistently fulfill communication needs (alarms, phone ringing, conversation, clear acuity within 100 feet) Applicable The duties & physical requirements listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties & physical requirements does not exclude them from the position if the work is similar, related or a logical assignment to the position. I hereby acknowledge that I have read the job description & physical description provided regarding the position. By signing, I acknowledge that I fully understand the expectations and requirements for the position and will work to the best of my ability to achieve them on a daily basis. Benefits Benefits of Merlin Entertainments · Excellent health care options (medical, dental, and vision that encourage preventative care). · Outstanding Paid Time Off (PTO) that allows for adventure, rest, relaxation, or recuperation. · Merlin Magic Pass for friends and family to enjoy the parks & attractions · Recognition Programs and Rewards · 401(k) program with company match · Tuition reimbursement programs · Numerous learning and advancement opportunities Everyone Matters at Merlin. At Merlin we welcome the world to our magical attractions and resorts every day and we want to reflect that same multicultural mix inside our business too. We strive to create an inclusive and diverse workplace where people can be themselves, have the same opportunities and thrive together. Because at Merlin, everyone matters! Together, we work to create a workplace where everyone feels valued, no matter their age, race, gender, disability or sexual orientation. Although we understand that we'll always be learning and growing, we aim to be the most inclusive and flexible employer in our industry. Pay Range USD $17.50/Hr. At Merlin we welcome the world to our magical attractions and resorts every day and we want to reflect that same multicultural mix inside our business too. We strive to create an inclusive and diverse workplace where people can be themselves, have the same opportunities and thrive together. Because at Merlin, everyone matters! Together, we work to create a workplace where everyone feels valued, no matter their age, race, gender, disability or sexual orientation. Although we understand that we'll always be learning and growing, we aim to be the most inclusive and flexible employer in our industry.
Position Summary/ Objective: Under the direction of the Front Desk Supervisor and/or Manager, the Front Desk Agent will be responsible for providing exceptional guest service to guests, owners, supervisors and associates in a warm and friendly manner. Associate will work independently or in a team under little to no supervision. This position relies on good judgment to perform the functions of the job. Primary Essential Functions: All associates are obligated to support and uphold the values, expectations, policies, and procedures of Grand Pacific Resorts as outlined in the Employee Handbook. Check guests/owners in and out of the resort, answering any questions they may have. Meet and exceed guest/owner expectations by providing exceptional customer service by phone or in person. Answer a high volume of inbound calls from guests/owners. Communicate effectively with guests, owners, supervisors and associates. Resolve customer complaints and problems calmly and effectively. Obtain or confirm guest information, assign rooms, and activate and distribute keys. Occasionally assist guests with loading or unloading luggage utilizing the staircase if necessary. Occasionally deliver guest request items to and from rooms. Responsible for conducting all responsibilities in a professional and ethical manner. Responsible for maintaining a consistent, regular attendance record. Adhere to performance standards, company policies and procedures, as they relate to the department. Education, Skills & Experience: The ideal candidate must be a detail oriented, thorough, and professional individual who consistently provides exemplary customer service to guests, owners, management and associates. 1+ years of related experience, preferably within the hospitality industry. Professional telephone etiquette is required. High school diploma or equivalent. Excellent communication and organizational skills. Experience in the hospitality industry (time share preferred). Ability to work well in a diverse team environment. Additional Eligibility Qualifications Required: Must be available to work various shifts including weekends and holidays. Must be able to successfully pass applicable auditions or skill testing, background check, physical examination and drug screening test. Ability to speak and understand the English language. Physical, Environmental & Other Requirements: Must be able to stand and/or walk for up to 8 hours. Must also be able to sit, stoop, kneel, crouch and crawl. Must frequently lift and/or move up to 10 pounds and occasionally required to lift and/or move up to 25 pounds. Clear vision (close, distant and depth perception) is needed for navigating office and all other buildings within the resort. EEO Statement: Grand Pacific Resorts provides equal employment opportunities (EEO) to all associates and applicants for all terms and conditions of employment, in every location in which the company has facilities, regardless of any basis protected by applicable federal, state or local law. Other Duties: Please note that this job description does not list all the duties of the job. You may be instructed by upper management to perform other tasks or functions. You will be evaluated in part based upon your performance of the tasks listed in this job description and your ability to commit to the Standards of Excellence. Management has the right to revise this job description at any time. The job description is not a contract for employment.