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What you'll bring to the team: ROLE SUMMARY The Resource Manager plays a pivotal role in ensuring the attraction is equipped with an engaged, operationally ready workforce. This includes leading recruitment and onboarding activities, conducting interviews, managing training coordination, absence tracking, and intaking employee relations matters in collaboration with the local People Business Partners and the People Hub. The role line manages the Resource Associate(s) and works cross-functionally with operational teams and the People function to ensure colleagues have a consistent, compliant, and positive employment journey from hire to daily operations. The Resource Manager will also resolve any complex cases that are escalated, working to find resolutions in partnership with the People hub, onsite People Business Partner or the business. This position is instrumental in fostering a positive new starter experience, supporting recruitment efforts, maintaining compliance, and contributing to the success of the Resort. KEY RESPONSIBILITIES Resource Support: Lead recruitment activities for front-line operational roles, ensuing alignment with job requirements and company values, including identifying variable resourcing requirements, raising requisitions, coordinating recruitment events. Identifying hiring needs proactively to ensure recruitment is timely and in advance to enable the operation. Support hiring managers throughout the interview process, including scheduling and selection. Partner with the People Team and People Hub to ensure recruitment activity is aligned to operational forecasts. Lead and manage the company’s absence management processes. Provide support to managers and employees on absence-related matters. Onboarding and Site Induction: Deliver and oversee engaging and compliant onboarding processes including site inductions and documentation checks (e.g., right-to-work, DBS) for all new starters. Deliver engaging and informative site inductions for all new starters. The bulk content of which will be provided centrally but you will ensure the content is site specific for your location. Collaboration with other functions, People team and H&S to ensure site specific content is accurate and up to date. Look to improve the employee journey liaising with the hub and departments. Ensure the team are coordinating Uniform sizing checks, and ad hoc sight testing where required. Act as a central point of contact for new hires to ensure a smooth and supported transition into their roles. Monitor onboarding quality and take continuous action to improve the new joiner experience. Lead onboarding process and ensure the team of Resource Associates are checking that all new starters have completed onboarding before their site induction. Act as a central point of contact for new hires to ensure a smooth and supported transition into their roles. Monitor onboarding quality and take continuous action to improve the new joiner experience. Training and Development Plan Management: Maintain and track structured training plans for front-line colleagues across all departments. Work with departmental leaders to ensure completion of mandatory and operational training. Gather feedback on training effectiveness and collaborate to refine content and approach. Identifying training needs and gaps and ensure training is planned and timely to enable the operation. Employee Performance and Conduct: Provide support to managers on performance and conduct related matters, as guided by the People Hub. Lead absence management processes including accurate tracking, return to work interviews (where required), and absence reporting. Maintain detailed workforce data, supporting operations and the People Hub with performance-related casework and employee relations matters. Support the People Hub in providing advice and support to line managers on day-to-day ER concerns, engaging and escalating to local People Business Partners when needed. Collaborate closely with the People Hub to manage the resolution of low-level employee relations issues such as sickness, absence and lateness and conduct where needed, offering guidance and assistance to Zonal Managers and front-line leads, while ensuring adherence to company policies and fostering a positive workplace culture. Ensure documentation for ER cases is accurate and timely, supporting investigations or formal meetings when required. Resolve any escalated complex cases working to find resolution in partnership with the People Hub, onsite People business partner or the business. Act as a trusted local contact for operational teams navigating people-related concerns. Leadership and Team Development Line manage and develop the Resource Associate(s), ensuring they are equipped to deliver effective onboarding and workforce administration. Champion high standards in colleague engagement and consistency across all people support processes. Compliance and Administration Maintain accurate records for onboarding, training, ER, and absence in line with GDPR and audit expectations. Ensure all workforce-related processes meet Merlin's policy, legal and safety standards. Report on turnover analysis, providing data to the People Business Partner so they can recommend retention strategies. Health & Safety Oversee compliance of policies and procedures set forth within the Merlin Entertainments Group Health, Safety and Security Policy. Understand risk assessments and ensure reporting of any new risks as appropriate. In cases of incidents or accidents ensure appropriate reporting is done in a timely and accurate manner. Actively share ideas, comments, and suggestions for improving safety within their work areas with their appropriate line manager. Qualifications & Experience: EXPERIENCE AND QUALIFICATIONS Proven experience in recruitment, onboarding, HR administration, or workforce coordination. Confident and competent in conducting interviews and assessing candidate suitability. Experience supporting or managing employee relations issues in partnership with HR teams. Familiarity with absence, performance, and compliance processes. Prior team leadership or mentoring experience is advantageous. SKILLS AND COMPETENCIES Operational Excellence: Design and implement onboarding and training processes that ensure smooth integration of new hires. Ensure adherence to operational standards and policies, maintaining consistent and high-quality outcomes. Proficient in running and evaluating interviews and coordinating recruitment activities. Attention to Detail: Maintain precise and organized records for new hire onboarding, training plans, and compliance processes. Ensure all employee documentation and processes, including absence management, are completed accurately and promptly. Accurate record-keeping and process execution across ER activity. Problem Solving: Address onboarding and compliance challenges proactively, leveraging analytical skills to provide solutions. Resolve issues related to absence management and employee relation issues, in combination with the People Hub. Work with relevant managers to meet relevant department training requirements. Collaboration & Communication: Partner effectively with the Planning and Experience team, hiring managers, the People Hub and external providers to deliver seamless resource management. Foster open communication across departments to ensure alignment on training and induction needs. Effective and professional communication skills, tailored for candidates, colleagues, and leaders. Adaptability & Flexibility: Support the business and operational needs by remaining responsive to the fast-paced needs of an attraction environment and being adaptable and flexible with responsibilities and shift requirements. This position will require flexible scheduling to support the Resort's needs, including: varied days, holidays, weekends. Leadership: Able to guide, coach, and develop a small team while maintaining high standards. BEHAVIORS A Merlin job is like no other. Our values—Own Your Craft, Go Together, Enjoy the Ride, Drive & Discover, and We Care—guide the behaviors that set us apart. By living these values, we bring joy, create connections, and make lasting memories for our guests, while fostering a positive and supportive environment where everyone can thrive. Own Your Craft: Continuously sharpen your expertise, seek personal growth, and help others to develop in their roles. Actively listen to feedback and integrate it into improving performance. Stay curious and draw inspiration from both industry and the broader world to keep at the cutting edge of entertainment. Go Together: Foster strong, trusting relationships by collaborating with colleagues across teams, locations and cultures with empathy and mutual support. Lead your team and work together to solve problems, leveraging diverse perspectives to find the best solutions. Commit to decisions once made, and act swiftly to drive progress and deliver results. Enjoy the Ride: Bring a sense of fun, positivity, and energy to the workplace, creating a joyful environment. Manage and encourage others during challenges, viewing setbacks as opportunities to learn and grow. Cultivate a welcoming atmosphere where people feel valued, included, and like they belong. Drive & Discover: Take ownership and initiative, delivering excellence and explore ways to improve experiences. Prioritize tasks that have the greatest impact, focusing on quality over quantity. Proactively explore new opportunities to improve guest experiences, taking calculated risks to drive innovation. We Care: Go above and beyond for both guests and colleagues, showing thoughtfulness in every interaction. Uphold uncompromising standards of safety, security, and welfare, prioritizing the well-being of everyone. Actively contribute to making a positive impact on the environment and local communities, demonstrating social responsibility in all decisions. Prioritize wellbeing and contribute positively to our community and workplace. Benefits: BENEFITS: Excellent health care options (medical, dental, and vision that encourage preventative care). Outstanding Paid Time Off (PTO) that allows for adventure, rest, relaxation, or recuperation. Merlin Magic Pass for friends and family to enjoy the parks & attractions Recognition Programs and Rewards 401(k) program with company match Tuition reimbursement programs Numerous learning and advancement opportunities Pay Range: Compensation between USD $68,640.00/Yr.-USD $78,000.00/Yr.
Location: La Costa Resort and Spa Nestled among the beautiful coastal foothills of Carlsbad, CA, Omni La Costa Resort & Spa is honored as the #1 Wellness Spa by Spa magazine. Omni La Costa's acclaimed restaurants present an updated take on locally inspired cuisine and culinary delights. Steps from your door, world-class accommodations, championship golf and tennis, eight pools and more anxiously wait to welcome your arrival. Omni La Costa associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, Omni La Costa may be your perfect match. Job Description: Come join the Omni La Costa Resort & Spa! We are currently looking for Greenskeepers to perform the diverse range of activities involved in our championship golf course maintenance. Responsibilities: Operates powered mowing equipment in mowing golf course putting greens, aprons, bunker raking and tees. Operates flymowers and string trimmers. Fills divots with sand on tees and the driving range tees. Edges bunkers and cart paths. Assist with construction projects requiring manual labor. May help with the spraying of weeds in the citrus groves and cattails in the lakes including other golf course areas such as bunkers, fairways, tees and greens. Helps trim trees, and bushes, haul the debris away. Cleans the shop, restrooms and lunchroom. Qualifications: HANDS ON TRAINING IS PROVIDED! NO EXPERIENCE IS NEEDED!!! Some knowledge of the tools, methods and materials used in golf course maintenance work is preferred but not required! Ability to safely operate trucks, utility vehicles and motorized equipment is required. Training will be provided! PHYSICAL DEMANDS While performing the duties of this job, the employee is regularly required to talk or hear. The employee is occasionally required to stand; stoop, kneel, crouch, or crawl; and taste or smell. The employee must regularly lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, and ability to adjust focus. Pay Rate: $21.20/hr. Omni Hotels & Resorts is an equal opportunity employer - vets/disability. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to [email protected].
Overview: La Costa Resort and Spa Nestled among the beautiful coastal foothills of Carlsbad, CA, Omni La Costa Resort & Spa is honored as the #1 Wellness Spa by Spa magazine. Omni La Costa's acclaimed restaurants present an updated take on locally inspired cuisine and culinary delights. Steps from your door, world-class accommodations, championship golf and tennis, eight pools and more anxiously wait to welcome your arrival. Omni La Costa associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, Omni La Costa may be your perfect match. Job Description: To develop the overall vision and strategy for La Costa Resort and Spa. Implement processes to support the vision, increase revenue and enhance customer service in all areas of La Costa Resort and Spa. Responsibilities: Perform all payroll and labor related functions, administer tips, and manage timesaver. Coordinate with Cleaning services and Engineering to ensure that the facility is clean and in working order. Coordinate Scheduling of the Front Desk, Supervisor and Rooms Control Train, coach, and develop new associates. Prepare and administer discipline and coaching. Oversee Facial and massage supplies inventories, Purchase Orders and all other applicable reporting. Liason with Estheticians – facilitate trainings & meetings Manage and log all service recovery issues, research billing problems and comp reports with proper follow up with accounting. Ensure revenue generation and expense control in spa to fulfill company expectations as stated in the annual profit plan. Oversee scheduling and balancing of the books to ensure appointments are balanced correctly, of lunches and scrub shifts are at appropriate times throughout the day. Monitor required levels of guest service, call conversion, call abandonment, and selling skills NON-ESSENTIAL DUTIES AND RESPONSIBILITIES Manage relationships with vendors and coordinate implementation of vendor services. Assist with Strategic Planning, preparation of budgets, forecasts and financial analysis to maintain control of expenses (i.e. Payroll, supplies, etc). Facilitate monthly meetings in conjunction with Spa Supervisor and Front Desk Agents Ensure all certificates, licenses and accreditation's that are required are current. Assist with management of all therapist education and training Develop and implement incentive procedures for spa associates Perform annual performance reviews This brief job profile is to give a general idea of the job and in no way states or implies that these are the only job duties to be performed by the associate in this position. Other duties will be assigned. SUPERVISORY RESPONSIBILITIES Directly supervises employees in the spa complex, by managing 100-120 spa employees. Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Minimum of two years in related field with management experience preferred. Experience in hospitality field, flexibility with schedule with evenings and weekend work required. Good organizational skills and attention to detail required. Salary Range: $72,000-$76,000 Omni Hotels & Resorts is an equal opportunity employer - vets/disability. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to [email protected].
Location: La Costa Resort and Spa Nestled among the beautiful coastal foothills of Carlsbad, CA, Omni La Costa Resort & Spa is honored as the #1 Wellness Spa by Spa magazine. Omni La Costa's acclaimed restaurants present an updated take on locally inspired cuisine and culinary delights. Steps from your door, world-class accommodations, championship golf and tennis, eight pools and more anxiously wait to welcome your arrival. Omni La Costa associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, Omni La Costa may be your perfect match. Job Description: Assist Spa and fitness guests and oversee the daily operation of the Locker Room, Fitness area, and Restroom facilities. Responsibilities: Have good knowledge of Spa and fitness services and communicate appropriately to Spa guests. Tour spa guests through all outdoor and indoor areas of spa as well as explanation of Agua de la Vida wet areas. Restock all restroom amenities, lockers, sandals, water, elixirs, ice, cucumbers, fruit, and linens when necessary. Refreshment of unisex spa restroom in spa hallway. Lifting and removal of soiled and wet towels/robes and placing in respective linen bins in the linen room. Wiping countertops in all areas, discarding of trash, organization and restocking of reading materials in all areas of the spa. Must keep all indoor and outdoor areas of spa clean. This includes outdoor pool, roman waterfalls, chaise lounges, rolling and restocking fresh pool towels, and picking up any trash on the pool deck. Provide five star service to members and guests. Call all guests by their names, smile, and communicate with guests in all areas of the spa. Offer towels and chilled water to guests throughout the day. Operate locker room desk, answer phone at the spa attendant desk and provide detailed information correctly. Assist when needed in other areas of the spa – TEAMWORK is required. You will be assigned to daily duties in a specific area of the spa and that area will be your responsibility, however if you see a task that needs to be completed in another area it is also your responsibility to assist in the other areas as well. Must be able to problem solve. Must be knowledgeable on resort and spa services in order to inform guests. Assist with monthly linen inventory process. Upkeep of linen room so that it is clean and organized. Attend and participate in monthly department meetings and any other assigned mandatory meetings or trainings. Must be able to communicate with your fellow associates and notify appropriate persons when you are going on break or lunch. No two spa attendants should go to lunch at the same time. This brief job profile is to give a general idea of the job and in no way states or implies that these are the only job duties to be performed by the associate in this position. Other duties will be assigned. Qualifications: No prior experience or training required. Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; and stoop, kneel, crouch, or crawl. The employee frequently is required to climb or balance. The employee is occasionally required to talk or hear and taste or smell. The employee must regularly lift and/or move up to 50 pounds and occasionally push/ pull up to 250 lbs. Specific vision abilities required by this job include close vision, distance vision, and ability to adjust focus. Pay Rate: $23.50/hr. Omni Hotels & Resorts is an equal opportunity employer - vets/disability. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to [email protected].
Location: La Costa Resort and Spa Nestled among the beautiful coastal foothills of Carlsbad, CA, Omni La Costa Resort & Spa is honored as the #1 Wellness Spa by Spa magazine. Omni La Costa's acclaimed restaurants present an updated take on locally inspired cuisine and culinary delights. Steps from your door, world-class accommodations, championship golf and tennis, eight pools and more anxiously wait to welcome your arrival. Omni La Costa associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, Omni La Costa may be your perfect match. Job Description: The Houskeeping Office Coordinator assigns daily work/sections to housekeeping personnel, answers and follow ups on all calls from guests and other departments, dispatches appropriate personnel to respond, tracks room discrepancies, and communicates to the front desk accordingly. Responsibilities: Assign rooms to Room Attendants/Turndown Attendants. Check occupancy and ensure we get coverage for following day. Run house reports and VIP lists. Check key books to ensure no keys missing. Assign sections to Porters and assign master linen key and pager. Assign Inspectors to VIP rooms and assign master key and pager. Update appropriate departments on room status when necessary, i.e., Front Desk, Security, Engineering. Ensure all guest requests are dispatched and delivered in timely manner. Follow up with guest. Update Supervisors/Managers on any issues as necessary. Adhere to all Standards of Conduct as outlined in the Associate Handbook. Perform duties of Room Attendant when necessary. Qualifications: Basic computer knowledge, telephone etiquette. Bilingual in English and Spanish is required. PHYSICAL DEMANDS While performing the duties of this job, the employee is regularly required to sit and use hands to finger, handle, or feel. The employee frequently is required to climb or balance and talk or hear. The employee is occasionally required to stand; walk; reach with hands and arms; and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, and ability to adjust focus. Pay Rate: $24.85/hr Omni Hotels & Resorts is an equal opportunity employer - vets/disability. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to [email protected].
Overview: La Costa Resort and Spa Nestled among the beautiful coastal foothills of Carlsbad, CA, Omni La Costa Resort & Spa is honored as the #1 Wellness Spa by Spa magazine. Omni La Costa's acclaimed restaurants present an updated take on locally inspired cuisine and culinary delights. Steps from your door, world-class accommodations, championship golf and tennis, eight pools and more anxiously wait to welcome your arrival. Omni La Costa associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, Omni La Costa may be your perfect match. Job Description: The Golf Course Superintendent is responsible for the operation, maintenance, and management of the golf course. The GCS will coordinate the operation with the Director of Agronomy. Responsibilities: Create, implement, and execute a global maintenance plan and budget for the golf course operation. Coordinate and oversee all golf course construction and renovation projects along with the Director of Agronomy. Develop a long-term property improvement plan (PIP) to include a forecast of all capital requirements of the course, equipment, and maintenance facility. Oversee the procurement, maintenance, operation and utilization of all maintenance equipment and supplies. Oversee the process of Interviewing, hiring, counseling, training, and disciplining all golf course maintenance associates in coordination with Human Resources. Protect the company’s interest by an awareness of and compliance with all applicable laws and regulations including property and company policies. Work closely with the Director of Agronomy to coordinate course scheduling and utilization along with the implementation of cultural programs that have a guest impact. Attend staff meetings, manager meetings and meet with members as required. Qualifications: Experience in all phases of golf course management and turf culture along with a working knowledge of course renovation and construction. Must have a minimum of two-year certificate or A.S. from a recognized turf grass program. Must have or be able to obtain within 3 months of starting position a California State Qualifying Applicator's Certificate (QAC). High degree of administrative and executive ability including effective written and oral communication skills and computer proficiency. Thorough understanding of the proper use of fertilizers and their application Requires administrative and executive ability, especially in terms of problem solving and decision making. Requires knowledge of current federal, state, and local laws and regulations affecting the management of golf course operations - including but not limited to, employment, safety and environmental standards and laws and regulations. Requires participation in continuing education opportunities such as seminars, workshops, correspondence courses, field days and trade shows. Thorough understanding of the proper irrigation of turf as it relates to turf health and course conditioning. Ability to prepare the golf course for play according to the rules of golf. Valid Driver's license. PHYSICAL DEMANDS While performing the duties of this job, the employee is frequently required to talk or hear. The employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move more than 100 pounds. Specific vision abilities required by this job include close vision, distance vision, and ability to adjust focus. Salary Range: $95,000.00 - $105,000.00 The pay scale provided is a range that Omni Hotels & Resorts reasonably expects to pay. Actual compensation offered may fluctuate based on a candidate’s qualifications and/or experience. Omni Hotels & Resorts is an equal opportunity employer - vets/disability. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to [email protected].
Location: La Costa Resort and Spa Nestled among the beautiful coastal foothills of Carlsbad, CA, Omni La Costa Resort & Spa is honored as the #1 Wellness Spa by Spa magazine. Omni La Costa's acclaimed restaurants present an updated take on locally inspired cuisine and culinary delights. Steps from your door, world-class accommodations, championship golf and tennis, eight pools and more anxiously wait to welcome your arrival. Omni La Costa associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, Omni La Costa may be your perfect match. Job Description: To provide valet and bell services in accordance to guest’s expectations and established performance standards. Bell services includes but not limited to: Escorting guests to their rooms after check-in, orientating them to our property, bringing luggage to/from the room, delivering items such as flowers, gifts, envelopes, faxes, giving directions, and other tasks as assigned by management. Responsibilities: An important responsibility of the bell-valet is acting as an ambassador to the resort and possess’ thorough knowledge of the resort’s services and outlet hours. Greeting all arriving guests with a warm and sincere greeting. Greeting all departing guests with a warm and sincere thank you. Follow valet and laundry procedures. Demonstrate a guest-driven service style with a sense of urgency in interactions, execution and recovery. Follow all codes of safe practices Always maintain a professional presentation within the guidelines of the resort’s uniform and grooming standards. Must be able to drive vehicles with a standard transmission. Clean and refuel resort vehicles as necessary Be able to work the third shift-overnight if required. This brief job profile is to give a general idea of the job and in no way states or implies that these are the only job duties to be performed by the associate in this position. Other duties will be assigned. Qualifications: To perform this job successfully, an individual must possess excellent communication and customer service skills. Must have a positive attitude, be able to multitask, plan, and be a team player. Experience at a similar style resort is preferred; or equivalent combination of education and experience. Ability to drive manual transmission is required. Must be willing to work overnight shifts when needed. Must be at least 21 years old. **NECESSARY LICENSES/ CERTIFICATIONS*** Must have a valid California state issued driver’s license. Must have a clean DMV printout. Will need to pass a pre-employment drug test. PHYSICAL REQUIREMENTS: While performing the duties of this job, the employee is frequently required to stand for prolonged periods, walk and run. Use hands and fingers to touch, feel, reach. The employee is occasionally required to sit, stoop, kneel, crouch, or crawl. The employee must be able to frequently lift and/or move up to 50 pounds and push/ pull up to 250 pounds. Pay Rate: $16.50/hr + tips Omni Hotels & Resorts is an equal opportunity employer - vets/disability. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to [email protected].
Location: La Costa Resort and Spa Nestled among the beautiful coastal foothills of Carlsbad, CA, Omni La Costa Resort & Spa is honored as the #1 Wellness Spa by Spa magazine. Omni La Costa's acclaimed restaurants present an updated take on locally inspired cuisine and culinary delights. Steps from your door, world-class accommodations, championship golf and tennis, eight pools and more anxiously wait to welcome your arrival. Omni La Costa associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, Omni La Costa may be your perfect match. Job Description: The Houskeeping Office Coordinator assigns daily work/sections to housekeeping personnel, answers and follow ups on all calls from guests and other departments, dispatches appropriate personnel to respond, tracks room discrepancies, and communicates to the front desk accordingly. Responsibilities: Assign rooms to Room Attendants/Turndown Attendants. Check occupancy and ensure we get coverage for following day. Run house reports and VIP lists. Check key books to ensure no keys missing. Assign sections to Porters and assign master linen key and pager. Assign Inspectors to VIP rooms and assign master key and pager. Update appropriate departments on room status when necessary, i.e., Front Desk, Security, Engineering. Ensure all guest requests are dispatched and delivered in timely manner. Follow up with guest. Update Supervisors/Managers on any issues as necessary. Adhere to all Standards of Conduct as outlined in the Associate Handbook. Perform duties of Room Attendant when necessary. Qualifications: Basic computer knowledge, telephone etiquette. Bilingual in English and Spanish is required. PHYSICAL DEMANDS While performing the duties of this job, the employee is regularly required to sit and use hands to finger, handle, or feel. The employee frequently is required to climb or balance and talk or hear. The employee is occasionally required to stand; walk; reach with hands and arms; and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, and ability to adjust focus. Pay Rate: $24.85/hr Omni Hotels & Resorts is an equal opportunity employer - vets/disability. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to [email protected].
Location: La Costa Resort and Spa Nestled among the beautiful coastal foothills of Carlsbad, CA, Omni La Costa Resort & Spa is honored as the #1 Wellness Spa by Spa magazine. Omni La Costa's acclaimed restaurants present an updated take on locally inspired cuisine and culinary delights. Steps from your door, world-class accommodations, championship golf and tennis, eight pools and more anxiously wait to welcome your arrival. Omni La Costa associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, Omni La Costa may be your perfect match. Job Description: To ensure that all guest and room requests are satisfied within a timely manner. Responsibilities: Deliver all guest requests within 15 minutes (i.e., rollaways, cribs, refrigerators, extra amenities, etc.). Deliver all room requests in timely manner (replacing shower curtains, bedspreads, lamps, etc.). Pick up and discard all room trash from storage closets. Keep supply room organized, break down and discard boxes. Keep accurate inventory of all specialty items (ionizers, cribs, rollaways, etc.). Keep golf carts clean and charged. Clean and polish irons. Adhere to all Standards of Conduct as outlined in the Associate Handbook This brief job profile is to give a general idea of the job and in no way states or implies that these are the only job duties to be performed by the associate in this position. Other duties will be assigned. Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Prefer someone with previous hotel experience and bilingual, Spanish and English. NECESSARY LICENSES/ CERTIFICATIONS Must have valid driver’s license with a clean DMV Printout PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to walk; use hands to finger, handle, or feel; and reach with hands and arms. The employee frequently is required to stand. The employee is occasionally required to climb or balance; stoop, kneel, crouch, or crawl; talk or hear; and taste or smell. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, and ability to adjust focus. Pay Rate: $24.05/HR Omni Hotels & Resorts is an equal opportunity employer - vets/disability.The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster and the following link isthe OFCCP's Pay Transparency Nondiscrimination policy statement If you are interested in applying for employment with Omni Hotels &Resorts and need special assistance to apply for a posted position, please send an email to [email protected].
LEGOLAND CA Resort Operations Model Citizen Location (Country-State-City) US-CA-Carlsbad Job ID 2025-9546 Employment Type Part-Time Offer/Contract Type At Will (US Only) Location Name LEGOLAND California Job Locations US-CA-Carlsbad What you'll bring to the team Responsible for the timely and efficient completion of tasks in an assigned area of operation. Responsible for consistently demonstrating the Merlin Values. Performs a variety of duties related to general business operations and guest service. Exhibits positive customer engagement. This position is a multi-skilled role. Completion of Modules and Performance Eligibility will result in increased responsibilities and skill level. This progression allows for earned pay increases from level to level. Level 1: You will start with one Module to begin your skill journey. Click here to learn more about the Resort Operation Model Citizen role! Qualifications & Experience Essential Job Functions Assists Guests at all Resort entrances, scanning tickets and membership passes, and ensuring ease of access for Guests in wheelchairs and/ or strollers. Liaison with Leadership Team and Guest Services Team to resolve ticket and membership errors Perform manual inspections of all bags, backpacks, purses, coolers, etc. entering the Resort Operates computerized point of sale system. Handles credit card transactions. Ensures thorough understanding of all aspects of the system and associated procedures. Provides upsell opportunities Responsible for assisting in stock loss controls and participating in all Loss Prevention policies and procedures. Ensures stock levels are maintained and that all areas are kept in a well-organized manner. Responsible for selling Resort tickets and memberships via our Accesso POS system Experience Usher and host: Provide memorable guest service while engaging with guests as you support guest flow and capacity in assigned venue or show. Prepare venues or building experiences for guest visitation – restocking brick, cleanliness upkeep and safety checks. Character Escort: The Character Guide will maintain the quality of the guest experience to the high-level possible while ensuring safety as a top priority. Character escorts assist the Costume Characters as they entertain guests and create memorable experiences. Rides & Attractions: Learn and follow detailed ride operating procedures listed in Standard Operating Procedures manuals. Work effectively in busy environments with high noise levels. Work effectively under pressure in situations such as ride breakdowns or upset guests. Maintain a high level of focus to ensure safe operation. Comfortable speaking to guests both one-on-one and in groups using a public address system. Responsible for promoting and demonstrating LEGO bricks and Merlin’s SOPs, culture and core values through words and actions Performs opening and closing routines as defined by the operating procedures. Ensures cleanliness in all aspects of workspaces. Maintain Merlin customer service standards by assisting guests and questions. Responsible for assigned locations’ daily maintenance, cleanliness and security. Responsible for opening and closing tasks necessary to operate assigned locations in keeping with company policy and procedure. Other Responsibilities SERVICE: Responsible for the operation of assigned RETAIL locations. Performs a variety of duties related to sale of merchandise items including preparing inventory for sale, POS transactions, maintaining retail locations, and ensuring positive guest service to park visitors. Performs duties beginning with Ride Queue Merge Point Attendant in RESERVE N RIDE and develops into customer service booth stations. Working in ADMISSIONS is all about providing our guests with an awesome first and last impression. Tasks will include helping guests with ticket & membership needs, welcoming guests to our parking lot, ensuring a smooth entry at our bag check and scanning tickets at the main gate. PARK OPERATIONS: Performs OPERATIONS duties beginning with Play Area Attendant and progresses to full Ride Operator as assigned. Learn and follow detailed ride operating procedures listed in Standard Operating Procedures manuals. EXPERIENCE: Join the EXPERIENCE Team to deliver memorable experiences at our shows, education classes, building experiences and costume character meet and greets. You’ll play a key support role and responsibilities will range from show usher, helping guests at LEGO building areas and taking on the key role of a costume character or escort. BUILDING BLOCKS: These elevated opportunities are part of your MultiSkilled journey as you increase in your skill level. You’ll need the ability to deliver a dynamic customer service experience by assisting guests in a variety of specialty roles & enhancing the experience for our guests at every opportunity! Health & Safety Team Members are responsible for ensuring all Health, Safety & Security measures are in line with the Group Policy (HS001). They must ensure that they follow all Company measure to ensure their own safety and the safety of others. This includes ensuring risk assessments are signed off, safe working procedures are in place and being followed for all work activities. Where incidents do occur… Preferred experience in a commercial or Theme Park environment. Basic math and computing skills are a requirement. Guest service experience preferred. Experience on a Point of Sale unit is preferred. Education: High school graduate or General Education Degree (or equivalent education and experience) is preferred. Work Environment Various areas inside and outside of the Attraction.... Working Pattern: Various inside, outside and enclosed locations with varying temperatures and floor surfaces. Exposed to wet and/or humid conditions. May be exposed to food allergens. This role requires full availability on all Holidays, including: Thanksgiving, Christmas Eve, Christmas Day, New Years Eve and New Years Day. No exceptions will be made. Other Requirements Performs other duties as assigned. Must be willing to work flexible hours, including evenings and weekends to support park operations. Attendance is a mandatory function of this job. Physical Description: Ability to sit for sustained periods of time to attend on-site meetings, perform paperwork activities. Intermittent and prolonged standing and walking to move about the park site, and interact with employees. Finger dexterity sufficient to complete paperwork activities and to use a computer. Visual acuity sufficient to read written materials, to complete paperwork activities, and to drive. Hearing sufficient to communicate with individuals in person and by telephone. Physical Requirements Sitting - Occasionally (1 - 33%) Standing - Constantly (67 - 100%) Walking - Constantly (67 - 100%) Bending - Frequently (34 - 66%) Twisting - Frequently (34 - 66%) Squatting/Kneeling/Crawling/Climbing - Frequently (34 - 66%) Wrist Deviation (Side to Side) - Frequently (34 - 66%) Hand/Wrist Repetitions (Up and Down) - Frequently (34 - 66%) Reaching - Frequently (34 - 66%) Grasping - Simple: < 50 pounds Manual Dexterity/Strength - Gross motor, light - moderate strength Manual Dexterity/Strength - Fine motor, light - moderate strength Lifting, Pulling and Pushing - Frequency of Activity by Weight Category Frequency of Activity Matrix Lifts & Carries Lifts Overhead Pulling Pushing Up to 10 pounds Constantly (67 - 100%) None (0%) Frequently (34 - 66%) Frequently (34 - 66%) 11 - 24 pounds Constantly (67 - 100%) None (0%) Frequently (34 - 66%) Frequently (34 - 66%) 25 - 34 pounds Constantly (67 - 100%) None (0%) Occasionally (1 - 33%) Occasionally (1 - 33%) 35 - 50 pounds Occasionally (1 - 33%) None (0%) None (0%) None (0%) 51 - 74 pounds Occasionally (1 - 33%) None (0%) None (0%) None (0%) 75 - 100 pounds None (0%) None (0%) None (0%) None (0%) Over 100 pounds None (0%) None (0%) None (0%) None (0%) Visual/Hearing Requirements Working Conditions Requirement Applicable/Not Applicable Temperature Between 16 and 95 degrees Visual Crawl Space/Cramped Postion Exposed 1 - 3 hour per day Close eye work (small figures) Applicable Personal Protective Equipment** None (0%) Color discrimination Applicable Driving None (0%) Minimal color discrimination Not Applicable Noise* Occasionally (1 - 33%) Normal color discrimination Applicable * (Loud/Repetitive, < 85 Decibels per OSHA Standard) **(e.g. Respiratory Mask, etc.) Other: Depth perception, distance vision, ability to focus Applicable Other: Hearing (Specify any other requirements or restrictions that should be considered) Hearing Requirements - Special requirements, able to consistently fulfill communication needs (alarms, phone ringing, conversation, clear acuity within 100 feet) Applicable The duties & physical requirements listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties & physical requirements does not exclude them from the position if the work is similar, related or a logical assignment to the position. I hereby acknowledge that I have read the job description & physical description provided regarding the position. By signing, I acknowledge that I fully understand the expectations and requirements for the position and will work to the best of my ability to achieve them on a daily basis. Benefits What You'll Get... Alongside company paid holidays, you can also look forward to enjoying a great benefits package, free tickets to Merlin attractions globally and 30% discount in our retail shops and restaurants. Everyone Matters at Merlin. At Merlin we welcome the world to our magical attractions and resorts every day and we want to reflect that same multicultural mix inside our business too. We strive to create an inclusive and diverse workplace where people can be themselves, have the same opportunities and thrive together. Because at Merlin, everyone matters! Together, we work to create a workplace where everyone feels valued, no matter their age, race, gender, disability or sexual orientation. Although we understand that we'll always be learning and growing, we aim to be the most inclusive and flexible employer in our industry. Pay Range USD $17.50/Hr.
RWS Global is a full service, worldwide production company that provides the very best in custom-designed as well as pre-packaged events and live shows for corporations, theme parks, cruise ships, resorts, and the fashion industry. Established in 2003, RWS Global was built from the ground up through the dedication and devotion of a hard-working team. We have experienced continued growth embracing our mission, Raise Your Experience. Job Description: Theme Park Stage Manager/Show Supervisor Type of Employment: Seasonal Location: LEGOLAND CA (must be local) Dates: September 4th - November 1st (select dates) Salary: $250/day Who we’re looking for… Provide daily support to all Performers Lead and provide staffing supervision and issue mitigation daily Perform and abide by duties described in Company Manager Handbook Liaison between RWS Leadership and Cast Provide organization and synthesis of technical and artistic information from RWS and Client Provide suggestions to best utilize available resources and/or procure additional support as needed Communicate needs to troubleshoot technical and operational logistics to General Manager(s) if applicable Assist RWS Leadership and Producer with administrative duties for logistics and programming Create and maintain a professional relationship with the Client Management and ensure all interactions abide by RWS standards Be supportive of Raise Your Experience initiatives throughout the season Oversee and manage Talent to perform all production elements properly and safely Abide by all Timelines presented forth by RWS Producer and Project Manager Prepare and submit Daily Operational Reports to the RWS Entertainment Manager and Producer Acquire and demonstrate awareness of both RWS’ and the venue’s safety procedures including Emergency Action Plans, Injury & illness Prevention Plans, Accident Reporting, and additional protocols Assist with overall production needs as reasonably requested Address onsite concerns ahead of Daily Operations and perform emergency troubleshooting as needed Accountability for care and tracking of all performance collateral. All to be properly and securely stored when not in use Complete all duties to the satisfaction of the Company Follow the Company chain of command Follow all given RWS and Client infectious disease control and safety protocols as may be necessary Adhere to all RWS Handbook guidelines, including dress codes and codes of conduct Ensure that the talent signs the daily sign in sheet and that it is passed off to the Entertainment Manager by end of day on Sunday Ensure talent is following approved Show Direction per RWS and Client and follow up as necessary Ensure that the talent has completed a warm up One year of experience in a theme park hotel, resort, or other closely related field is highly desirable, but not required Must be able to navigate through theme-park terrain (uneven pathing, up/down hills) Other duties as needed Pay: $250/day Diversity and Inclusion Statement DIVERSE IS WHO WE ARE Way more than a box to check, diversity is core to RWS Global culture. We value it, promote it, protect it and hire it. All differences are welcome here. We know for a fact that each employee’s individual background, life experiences, knowledge, self-expression and capabilities are a contribution to our culture, as well as our reputation and achievements. So bring all of who you are, no questions asked. nS3OX48d0X
RWS Global is a full service, worldwide production company that provides the very best in custom-designed as well as pre-packaged events and live shows for corporations, theme parks, cruise ships, resorts, and the fashion industry. Established in 2003, RWS Global was built from the ground up through the dedication and devotion of a hard-working team. We have experienced continued growth embracing our mission, Raise Your Experience. Job Description: Theme Park Stage Manager/Show Supervisor Type of Employment: Seasonal Location: LEGOLAND CA (must be local) Dates: September 4th - November 1st (select dates) Salary: $250/day Who we’re looking for… Provide daily support to all Performers Lead and provide staffing supervision and issue mitigation daily Perform and abide by duties described in Company Manager Handbook Liaison between RWS Leadership and Cast Provide organization and synthesis of technical and artistic information from RWS and Client Provide suggestions to best utilize available resources and/or procure additional support as needed Communicate needs to troubleshoot technical and operational logistics to General Manager(s) if applicable Assist RWS Leadership and Producer with administrative duties for logistics and programming Create and maintain a professional relationship with the Client Management and ensure all interactions abide by RWS standards Be supportive of Raise Your Experience initiatives throughout the season Oversee and manage Talent to perform all production elements properly and safely Abide by all Timelines presented forth by RWS Producer and Project Manager Prepare and submit Daily Operational Reports to the RWS Entertainment Manager and Producer Acquire and demonstrate awareness of both RWS’ and the venue’s safety procedures including Emergency Action Plans, Injury & illness Prevention Plans, Accident Reporting, and additional protocols Assist with overall production needs as reasonably requested Address onsite concerns ahead of Daily Operations and perform emergency troubleshooting as needed Accountability for care and tracking of all performance collateral. All to be properly and securely stored when not in use Complete all duties to the satisfaction of the Company Follow the Company chain of command Follow all given RWS and Client infectious disease control and safety protocols as may be necessary Adhere to all RWS Handbook guidelines, including dress codes and codes of conduct Ensure that the talent signs the daily sign in sheet and that it is passed off to the Entertainment Manager by end of day on Sunday Ensure talent is following approved Show Direction per RWS and Client and follow up as necessary Ensure that the talent has completed a warm up One year of experience in a theme park hotel, resort, or other closely related field is highly desirable, but not required Must be able to navigate through theme-park terrain (uneven pathing, up/down hills) Other duties as needed Pay: $250/day Diversity and Inclusion Statement DIVERSE IS WHO WE ARE Way more than a box to check, diversity is core to RWS Global culture. We value it, promote it, protect it and hire it. All differences are welcome here. We know for a fact that each employee’s individual background, life experiences, knowledge, self-expression and capabilities are a contribution to our culture, as well as our reputation and achievements. So bring all of who you are, no questions asked. jEArBPH2Fm