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Job Description Supports the Food Service Assistant Manager by leading daily operations, supervising team members, ensuring food quality and safety standards are met, assisting with scheduling and training, and promoting excellent customer service in a fast-paced food service environment. Acts as a key point of leadership on shift, reinforcing company policies, resolving routine issues, and helping drive efficiency, teamwork, and guest satisfaction. This position is in the Area SMKH at LEGOLAND CA. COMPENSATION: The hourly rate for this position is $18.02 to $18.50. If both numbers are the same, that is the amount that Aramark expects to offer. This is Aramark?s good faith and reasonable estimate of the compensation for this position as of the time of posting. BENEFITS: Aramark offers comprehensive benefit programs and services for eligible employees including medical, dental, vision, and work/life resources. Additional benefits may include retirement savings plans like 401(k) and paid days off such as parental leave and disability coverage. Benefits vary by location and are subject to any legal requirements or limitations, employee eligibility status, and where the employee lives and/or works. For more information about Aramark benefits, click here Aramark Careers - Benefits & Compensation. There is no predetermined application window for this position, the position will close once a qualified candidate is selected. Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law, including, but not limited to, the Los Angeles County Fair Chance Ordinance for Employers, the California Fair Chance Act, and the San Francisco Fair Chance Ordinance to the extent that those laws apply to the opportunity. Compensation Data COMPENSATION: The Hourly rate for this position is $18.02 to $18.50. If both numbers are the same, that is the amount that Aramark expects to offer. This is Aramark?s good faith and reasonable estimate of the compensation for this position as of the time of posting. BENEFITS: Aramark offers comprehensive benefit programs and services for eligible employees including medical, dental, vision, and work/life resources. Additional benefits may include retirement savings plans like 401(k) and paid days off such as parental leave and disability coverage. Benefits vary by location and are subject to any legal requirements or limitations, employee eligibility status, and where the employee lives and/or works. For more information about Aramark benefits, click here Aramark Careers - Benefits & Compensation There is no predetermined application window for this position, the position will close once a qualified candidate is selected. Qualified applicants with arrest or conviction records will be considered for employment in accordance with all applicable laws, including, but not limited to all applicable Fair Chance Ordinances and Acts. For jobs in San Francisco, this includes the San Francisco Fair Chance Ordinance. Job Responsibilities Requires at least 1 year of leadership in food service experience. Demonstrated interpersonal and supervisory skills, with the ability to effectively manage staff and foster a positive work environment. Sufficient education to read, write, and use computer systems. Be able to work quickly and concisely under pressure. Available to work holidays and weekends. Must be flexible to work shorter or longer hours due to business volume. Able to pass a Food Handler certification exam. Physical Requirements This role may have physical demands including, but not limited to, lifting, bending, pushing, pulling and/or extended walking and standing. This role may also require uniforms and/or usage of Personal Protective Equipment (PPE). Frequent lifting, pushing, pulling, bending, squatting, and stooping. Expect constant walking and standing during shifts. Occasional crawling and climbing. Frequent lifting of 20 to 30 pounds. Ability to lift up to 60 pounds for infrequent circumstances. Ability to work inside kitchen area, interacting with heated equipment, various foods, loud noise, chemicals and other at-risk conditions. Exposure to extreme temperature changes. This role may have physical demands including, but not limited to, lifting, bending, pushing, pulling and/or extended walking and standing. This role may also require uniforms and/or usage of Personal Protective Equipment (PPE). Remember that adaptability and a positive demeanor are essential in this dynamic environment. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position. Qualifications ? Supervisory experience in a related role preferred ? Previous guest services experience required. ? High school diploma or equivalent required. ? Demonstrates excellent customer service skills ? Demonstrates interpersonal and communication skills, both verbal and written ? Demonstrate organization skills, accuracy, and attention to detail This role may have physical demands including, but not limited to, lifting, bending, pushing, pulling and/or extended walking and standing. This role may also require uniforms and/or usage of Personal Protective Equipment (PPE). Education About Aramark Our Mission Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law. About Aramark The people of Aramark proudly serve millions of guests every day through food and facilities in 15 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you're pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential. Learn more about working here at http://www.aramarkcareers.com or connect with us on Facebook, Instagram and Twitter.
Job Description In conjunction with Area Manager, the Assistant Manager supervises and coordinates the operational effectiveness of all assigned locations in area. Implements and enhances high level of service, quality, and sanitation standards within all facilities. Ensures that all guests are served in an efficient and friendly manner. Spends time daily in each facility to provide corrective and positive feedback for improving operations. Ensures Food Service Operations are in line with guest forecasts. Ensuring the best possible experience for guests, with a special emphasis on making every child a hero at LEGOLAND California Resort. Compensation Data COMPENSATION: The Hourly rate for this position is $23.50/hr to $23.85/hr. If both numbers are the same, that is the amount that Aramark expects to offer. This is Aramark?s good faith and reasonable estimate of the compensation for this position as of the time of posting. BENEFITS: Aramark offers comprehensive benefit programs and services for eligible employees including medical, dental, vision, and work/life resources. Additional benefits may include retirement savings plans like 401(k) and paid days off such as parental leave and disability coverage. Benefits vary by location and are subject to any legal requirements or limitations, employee eligibility status, and where the employee lives and/or works. For more information about Aramark benefits, click here Aramark Careers - Benefits & Compensation There is no predetermined application window for this position, the position will close once a qualified candidate is selected. Qualified applicants with arrest or conviction records will be considered for employment in accordance with all applicable laws, including, but not limited to all applicable Fair Chance Ordinances and Acts. For jobs in San Francisco, this includes the San Francisco Fair Chance Ordinance. Job Responsibilities Operational Support Lead by example, putting the customer first and delivering exceptional customer service. Step in to assist staff with any restaurant duties, including cooking, serving, bussing, dishwashing, cleaning, or any other necessary tasks. Build strong relationships with your workforce, being approachable and supportive. Effectively delegate various management responsibilities to restaurant leads. Assist with allergen and food preference requests from customers. Schedules and monitors labor hours to ensure that labor and payroll reports are accurate. Understand and strive to achieve Key Performance Indicators (KPIs) goals. Participate in a rotating shift as the on-call manager to handle restaurant closures, address park-wide F&B issues, and maintain staffing levels at all LEGOLAND F&B. HR Responsibilities Communicate effectively with employees, leads, managers, other departments, administration, and external parties. Conduct interviews for new hires and internal position applicants. Handle employee relations issues promptly and effectively. Safety Ensure equipment is functioning properly and shop areas meet safety and health standards to pass audits or have ability to recognize and report safety hazards. Ensure all team leaders and employees are trained and execute proper health and safety requirements, adhering to Aramark and client?s, San Diego County, and OSHA safety policies and procedures. Finance Manage ordering and inventory processes for assigned locations. Minimize food waste through effective management practices. Understand how forecast, labor, food cost and other expenses affect business and respond accordingly. Training Lead training sessions and identify areas for further team development. Assist with maintaining documentation regarding policies, procedures and other training records. Assist in performance management, including providing positive feedback to praise effective performance, and corrective feedback/ disciplinary actions as necessary to improve performance/ policy output. Additional Responsibilities Assist with managing various catering events. Undertake frequent project management tasks. Conduct and participate in frequent meetings with other managers and team members to ensure business success. At Aramark, developing new skills and doing what it takes to get the job done make a positive impact for our employees and for our customers. In order to meet our commitments, job duties may change or new ones may be assigned without formal notice. Qualifications At least 2 years of leadership experience in food service and a proven track record of success in Food and Beverage operations. Demonstrated interpersonal and supervisory skills, with the ability to effectively manage staff with problem solving skills to foster a positive work environment. Knowledge in food and culinary design is desired. Able to pass a Manager Food Handler certification exam Sufficient education to read, write, train, and use computer systems. Be able to work quickly and concisely under pressure. Available to work holidays and weekends as well as shorter or longer hours due to business volume. Physical Requirements Frequent lifting, pushing, pulling, bending, squatting, and stooping. Expect constant walking and standing during shifts. Occasional crawling and climbing. Frequent lifting of 20 to 40 pounds. Ability to lift up to 60 pounds for infrequent circumstances. The role will require wearing uniforms and Personal Protective Equipment (PPE). Ability to work inside kitchen area, interacting with heated equipment, various foods, loud noise, chemicals and other at risk conditions?. Exposure to extreme temperature changes. Remember that adaptability and a positive demeanor are essential in this dynamic environment. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position Education About Aramark Our Mission Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law. About Aramark The people of Aramark proudly serve millions of guests every day through food and facilities in 15 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you're pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential. Learn more about working here at http://www.aramarkcareers.com or connect with us on Facebook, Instagram and Twitter.
Lifeguard Location (Country-State-City) US-CA-Carlsbad Job ID 2026-11605 Employment Type Part-Time Offer/Contract Type At Will (US Only) Location Name LEGOLAND California Job Locations US-CA-Carlsbad What you'll bring to the team Make Waves at LEGOLAND® California! At LEGOLAND® California, our Lifeguards do more than watch the water, they create safe, unforgettable experiences for families from around the world. If you’re energetic, alert, and love working outdoors with a fun team, this role is for you! As a Lifeguard, you’ll play a vital role in keeping our guests safe while delivering outstanding guest service in a high-energy environment. What you’ll do: Maintain a safe, welcoming water park environment for guests and fellow Model Citizens (MCs) Actively monitor pools and attractions and respond quickly and confidently to emergencies Perform lifeguarding duties in line with IAM StarGuard standards Provide basic first aid and medical support when needed Communicate clearly with guests, teammates, and leadership Help manage attraction capacity and follow all DOSH safety guidelines Take pride in your appearance, professionalism, and teamwork Share ideas that help improve the guest experience Qualifications & Experience Lifeguard Certification: Already certified? Great! If not, no worries — LEGOLAND® provides paid training to help you earn your IAM Starguard Lifeguard certification. CPR/AED & First Aid: You can bring current certifications with you, or we’ll help you get certified through LEGOLAND® training. Training Success: You’ll need to complete short written and hands-on skills tests after training to make sure you’re ready to keep guests safe. Be Alert & Active: You should be able to see, hear, and react quickly in emergency situations, including swimming and moving fast when needed. Flexible Schedule: Must be able to work a variety of shifts, including evenings, weekends, and holidays during park hours. Physical Requirements: A Lifeguard role requires the ability to remain alert and attentive for extended periods while standing, walking, and actively monitoring aquatic areas. The position involves frequent swimming, climbing, bending, and reaching, as well as the strength and stamina to perform water rescues and lift or assist individuals in and out of the pool. Quick reflexes, strong visual acuity (near and distance), and clear verbal communication skills are essential for responding to emergencies and enforcing safety rules. Work is performed in both indoor and outdoor aquatic environments, with exposure to water, humidity, varying temperatures, and moderate to high noise levels. Benefits · Excellent health care options (medical, dental, and vision that encourage preventative care). · Outstanding Paid Time Off (PTO) that allows for adventure, rest, relaxation, or recuperation. · Merlin Magic Pass for friends and family to enjoy the parks & attractions · Recognition Programs and Rewards · 401(k) program with company match · Tuition reimbursement programs · Numerous learning and advancement opportunities Pay Range Compensation between USD $19.50/Hr.-USD $19.50/Hr.
Location: La Costa Resort and Spa Nestled among the beautiful coastal foothills of Carlsbad, CA, Omni La Costa Resort & Spa is honored as the #1 Wellness Spa by Spa magazine. Omni La Costa's acclaimed restaurants present an updated take on locally inspired cuisine and culinary delights. Steps from your door, world-class accommodations, championship golf and tennis, eight pools and more anxiously wait to welcome your arrival. Omni La Costa associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, Omni La Costa may be your perfect match. Job Description: Projects leadership and professionalism, sets good examples, uses fair and good judgement when dealing with employees and hotel guests. Responsibilities: Include the following: Daily completion of Supervisor's checklist as determined by management. Daily review of memo book and e-mails. Leading of Front Desk staff. Assist in scheduling of Front Desk staff. Relieve Front Desk staff for breaks and lunches. Monitor all inventory for Front Desk supplies. Log and pass on all important information and complaints etc. Make sure all Front Desk employees are knowledgeable of policies and procedures, and that they read memos and e-mail daily. Check off work and make sure all employees balance at the end of their shift. Assist Rooms Controller in daily room assignments as needed. Other duties will be assigned. SUPERVISORY RESPONSIBILITIES Responsible for the day to day operations of Front Desk and employee relations. Qualifications: Prior Supervisory or Management experience strongly preferred. One to two years Front Desk experience required or demonstrated proficiency with that job function, preferably in an upscale, high-volume position. Cash-handling experience required. PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand and walk use hands to finger, handle, or feel; and reach with hands and arms. The employee frequently is required to talk or hear. The employee is occasionally required to walk and stoop. The employee may lift and/or move up to 30 pounds. Specific vision abilities required by this job include close vision, distance vision, and ability to adjust focus. Pay Rate: $27.50/hr Omni Hotels & Resorts is an equal opportunity employer - vets/disability. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to [email protected].
Frontline Host Location (Country-State-City) US-CA-Carlsbad Job ID 2026-11604 Employment Type Part-Time Offer/Contract Type At Will (US Only) Location Name LEGOLAND California Job Locations US-CA-Carlsbad What you'll bring to the team Responsible for the timely and efficient completion of tasks in an assigned area of operation. Responsible for consistently demonstrating the Merlin Values. Performs a variety of duties related to general business operations and guest service. Exhibits positive customer engagement. This position is a multi-skilled part-time role. Completion of Modules and Performance Eligibility will result in increased responsibilities and skill level. This progression allows for earned pay increases from level to level SERVICE: Responsible for the operation of assigned RETAIL locations. Performs a variety of duties related to sale of merchandise items including preparing inventory for sale, POS transactions, maintaining retail locations, and ensuring positive guest service to park visitors. Performs duties beginning with Ride Queue Merge Point Attendant in RESERVE N RIDE and develops into customer service booth stations. Working in ADMISSIONS is all about providing our guests with an awesome first and last impression. Tasks will include helping guests with ticket & membership needs, welcoming guests to our parking lot, ensuring a smooth entry at our bag check and scanning tickets at the main gate. PARK OPERATIONS: Performs OPERATIONS duties beginning with Play Area Attendant and progresses to full Ride Operator as assigned. Learn and follow detailed ride operating procedures listed in Standard Operating Procedures manuals. EXPERIENCE: Join the EXPERIENCE Team to deliver memorable experiences at our shows, education classes, building experiences and costume character meet and greets. You’ll play a key support role and responsibilities will range from show usher, helping guests at LEGO building areas and taking on the key role of a costume character or escort. BUILDING BLOCKS: These elevated opportunities are part of your MultiSkilled journey as you increase in your skill level. You’ll need the ability to deliver a dynamic customer service experience by assisting guests in a variety of specialty roles & enhancing the experience for our guests at every opportunity! Health & Safety Team Members are responsible for ensuring all Health, Safety & Security measures are in line with the Group Policy (HS001). They must ensure that they follow all Company measure to ensure their own safety and the safety of others. This includes ensuring risk assessments are signed off, safe working procedures are in place and being followed for all work activities. Where incidents do occur… Qualifications & Experience Background and Experience: Preferred experience in a commercial or Theme Park environment. Basic math and computing skills are a requirement. Guest service experience preferred. Experience on a Point of Sale unit is preferred. Education: High school graduate or General Education Degree (or equivalent education and experience) is preferred. Work Environment Various areas inside and outside of the Attraction.... Working Pattern: Various inside, outside and enclosed locations with varying temperatures and floor surfaces. Exposed to wet and/or humid conditions. May be exposed to food allergens. Other Requirements Performs other duties as assigned. Must be willing to work flexible hours, including evenings and weekends to support park operations. Attendance is a mandatory function of this job. Physical Description: Frontline Host role requires the ability to stand and walk for extended periods throughout the shift. The position involves frequent light movements such as bending, reaching, and using hands and wrists for routine tasks, with occasional lifting or carrying of light items. Clear vision and hearing are needed for close work, interacting with guests, and maintaining awareness of the surroundings. Work is typically performed indoors & outdoors with exposure to the elements, and moderate noise levels. I hereby acknowledge that I have read the job description & physical description provided regarding the position. By signing, I acknowledge that I fully understand the expectations and requirements for the position and will work to the best of my ability to achieve them on a daily basis. Benefits · Excellent health care options (medical, dental, and vision that encourage preventative care). · Outstanding Paid Time Off (PTO) that allows for adventure, rest, relaxation, or recuperation. · Merlin Magic Pass for friends and family to enjoy the parks & attractions · Recognition Programs and Rewards · 401(k) program with company match · Tuition reimbursement programs · Numerous learning and advancement opportunities Pay Range Compensation between USD $17.50/Hr.-USD $17.50/Hr.
Location: La Costa Resort and Spa Nestled among the beautiful coastal foothills of Carlsbad, CA, Omni La Costa Resort & Spa is honored as the #1 Wellness Spa by Spa magazine. Omni La Costa's acclaimed restaurants present an updated take on locally inspired cuisine and culinary delights. Steps from your door, world-class accommodations, championship golf and tennis, eight pools and more anxiously wait to welcome your arrival. Omni La Costa associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, Omni La Costa may be your perfect match. Job Description: To prepare and cook food and supervise the kitchen and ensure that all menu items are prepared to our specifications. Responsibilities: Cook and prepare food at all stations in kitchen Advanced knowledge of butchering (meat, poultry, fish) Evaluate recipes and food orders and prepare according to standards Assist Associates at each station of a kitchen Leads by example for Culinary operation of assigned areas Daily follow-up on all product freshness, rotation and development Communicate all safety and sanitation policies through daily dialogue with all hourly staff. Develop and challenge existing processes of standardization with focus on expense control and quality. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities can include training employees; planning, assigning, work. Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Minimum of 2 years in a hotel supervisory position within the Culinary Department; Culinary degree or Apprenticeship certification Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to stand, walk, use hands to finger, feel, reach with hands and arms. The employee is occasionally required to sit, stoop, kneel, crouch or crawl, and talk or hear. Simple grasping of objects of less than 5 lbs. on a constant basis. Pushing and pulling food supplies from 5 to 20 lbs. as needed. Lifting sacks of potatoes, onions, ice carvings 2 to 3 times daily of up to 50 lbs. Fine skillful manipulation needed to do first class presentation and taste. When using slicer or other electrical equipment proper body balance is required. Necessary Licenses/Certifications: Must complete CA Food Handler’s Card training provided upon hire. Pay Rate: $29.75/hr Omni Hotels & Resorts is an equal opportunity employer - vets/disability. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster and the following link isthe OFCCP's Pay Transparency Nondiscrimination policy statement If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to [email protected].
Location: La Costa Resort and Spa Nestled among the beautiful coastal foothills of Carlsbad, CA, Omni La Costa Resort & Spa is honored as the #1 Wellness Spa by Spa magazine. Omni La Costa's acclaimed restaurants present an updated take on locally inspired cuisine and culinary delights. Steps from your door, world-class accommodations, championship golf and tennis, eight pools and more anxiously wait to welcome your arrival. Omni La Costa associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, Omni La Costa may be your perfect match. Job Description: Responsible for baked goods for outlets. Help with banquet productions and weekly brunches. Keep up pars. Have all production ready in a timely manner with regards to quality. Responsibilities: include the following. Other duties may be assigned. Prepares designated food items as directed in a sanitary and timely manner Follows recipes, portion controls, and presentation specifications Responsible attendance and ability to work scheduled shifts and on time Assist in restocking all items as needed throughout the shift. Assists with the cleaning, sanitation, and organization of the kitchen, walk-in coolers, reach-in coolers and all storage areas. Performs daily responsibilities which include restaurant prep, banquet prep and plating, amenities, basic production Contribute idea for new desserts and work with Pastry Chef to further develop Follow safety rules and practices Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Two years’ experience in bakery production preferred. Needs basic understanding of professional cooking and knife handling skills. General understanding and knowledge of safety, sanitation and food handling procedures required. Basic knowledge of how to produce cakes, tarts, mousses, batters, doughs, custards, frostings and ice creams required. Must have basic cake decorating skills Must have basic math skills to produce correct sized batches Must have a general understanding and knowledge of how to properly use and maintain equipment in the area Must have a valid San Diego County Food Handlers Card. PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be able to lift a minimum of 40 pounds Pay Rate: $26.00/hr Omni Hotels & Resorts is an equal opportunity employer - vets/disability. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to [email protected].
Location: La Costa Resort and Spa Nestled among the beautiful coastal foothills of Carlsbad, CA, Omni La Costa Resort & Spa is honored as the #1 Wellness Spa by Spa magazine. Omni La Costa's acclaimed restaurants present an updated take on locally inspired cuisine and culinary delights. Steps from your door, world-class accommodations, championship golf and tennis, eight pools and more anxiously wait to welcome your arrival. Omni La Costa associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, Omni La Costa may be your perfect match. Job Description: Supervises daily operations, including coordinating and executing special projects, room deliveries, and other tasks as assigned by management. Bell captains ensure the Four Key service standards are being followed by all staff. Additional duties may be assigned by management Responsibilities: Ability to resolve guest and employee related issues that arise and communicate to manager on duty. Must possess thorough knowledge of the resort’s services, outlet hours and activities. Communicate daily meetings and activities to bell staff. Organizing and preparing for upcoming arrivals and groups. Enforce resort and department procedures. Conduct monthly safety training and enforce safety codes of practice are being followed. Administer training of new associates. Keep track of covered groups and room deliveries and post charges on group master accordingly. Keep accurate record of all logs and postings. Assign duties as needed including rotations. Create weekly schedules (to be approved my management) and track sick calls. Deliver golf bags to golf starter and secure outgoing golf bags. Must be able to drive vehicles with a standard transmission. Clean and refuel resort vehicles as necessary This brief job profile is to give a general idea of the job and in no way states or implies that these are the only job duties to be performed by the associate in this position. Other duties will be assigned. Qualifications: To perform this job successfully, an individual must possess excellent communication and customer service skills. Must have a positive attitude, be able to multitask, plan, and be a team player. Experience at a similar style resort in a supervisory position is preferred; or equivalent combination of education and experience. Ability to drive manual transmission is required. **NECESSARY LICENSES/ CERTIFICATIONS*** Must have a valid state issued driver’s license and be able to provide a clean DMV printout. Will need to pass a pre-employment drug test. TIPS Alcohol Certification as well as San Diego Food Handlers Certification is required upon hire. Must be at least 19 years of age. PHYSICAL REQUIREMENTS: While performing the duties of this job, the employee is frequently required to stand for prolonged periods, walk and run. Use hands and fingers to touch, feel, reach. The employee is occasionally required to sit, stoop, kneel, crouch, or crawl. The employee must be able to frequently lift and/or move up to 50 pounds and push/ pull up to 250 lbs. WORK ENVIRONMENT: While performing the duties of this job, the employee is occasionally exposed to wet and/or humid conditions and toxic or caustic chemicals. While performing the duties of this job, the employee is frequently exposed to outside weather conditions: heat, cold, rain, wind, and sun. The noise level in the work environment is usually moderate. Pay Rate: $19.50/hr + tips Omni Hotels & Resorts is an equal opportunity employer - vets/disability. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to [email protected].
Description Grand Pacific Resort Management (GPRM) is a Southern California rooted company with a world-class culture and exciting growth plans. Inspired by the understanding that the aim of life is to enrich lives; GPRM was created to help families invest invaluable time away together. Join and grow with us as we strive to make vacation dreams a reality. GPRM is searching for leadership talent to add a General Manager to our team. DESCRIPTION: As General Manager, you will be responsible for effectively leading and managing all aspects of the resort operation and for delivering results that contribute to the vision and overall success of Grand Pacific Resort Management. REPORTS TO: Regional Director or Vice President of Resort Operations PURPOSE: Responsible for providing exceptional resort oversight: Deliver consistent quality resort management with a focus on maximizing financial performance and service culture. Mentorship of resort Associates. Liaison between Associates, Board of Directors', Owners/Guests and Management Company. Actively participate in the growth of GPRM. ESSENTIAL FUNCTIONS: Associate Engagement & Empowerment Retention and Recognition Actively participate in the recruitment of Associate talent. Performance Management, including daily development of team members and timely annual review preparation and administration. Ensure New Associate Orientation Participation within 30 days of hire. Oversee time card record keeping of resort Associates and Managers. Manage Associate files, to include disciplinary documentation, positive remarks, training/certifications, reviews and assessments, merit increases, action plans, etc. Promote BE EPIC Moments program to highlight positive interactions with Owners/Guests and peers. Development Mentorship of team members and other identified Associates to assist in securing a bench of leaders for succession. Participate in Grand Pacific University (GPU), and assign applicable courses to resort Associates. Create time-bound action plans for improvement of Associates as needed. Engagement Cultivate an environment that embraces BE EPIC values and ensure GPRM's Service Culture is embodied by all Associates. Ensure Annual Associate Opinion Survey responses are managed via Manager Action Plans and that GPR Listens Sessions are conducted according to the Standard Operating Procedure. Conduct regular team meetings to ensure effective communication of resort team and encourage celebration through monthly team Rallies. Operational Excellence Resort Operations Oversee weekly Inventory Management, including preparation and execution of relocations or rental of any vacant units. Manage compliance of management contracts and vendors. Oversight of resort appearance and Preventative Maintenance (Synergy Program) to the highest standards possible. Manage and oversee Construction and FF&E projects/renovations by verifying a comprehensive and strategic, time-bound plan is in place. Knowledge of resort's CC&R's and Rules & Regulations to ensure compliance. Brand Standards Ensure consistency and adherence to all GPR Brand Standards & Standard Operating Procedures (Best Practices). Host weekly Coffee Klatch activity to generate face-time and feedback with resort Owners. Follow-up on Quarterly Resort Audit Action Items and ensure compliance to actionable items reviewed during audits. Conduct weekly property walks and monthly property audits with plans to improve results, along with Mystery Shop results. Manage Annual Owner Survey action items and focus on increasing Owner Satisfaction scores year-over-year. Service Culture Customer service standards (quantitatively/qualitatively) are achieved according to goals in all departmental categories. Maintain NPS Score at a 75% threshold or higher. Monitor and encourage TripAdvisor reviews, and engage with Owners/Guests to improve resort rankings quarterly. Support GPRM's Core Purpose "Enriching Lives by Creating Experiences Worth Sharing" via assuring all service best practices are embraced and adhered to. Review Exchange Company survey data, along with internal survey data. Comments and/or complaints must be appropriately responded to in a timely manner, with corrective action implemented. Utilize Salesforce daily to monitor Owner/Guest satisfaction scores, various survey responses and Board of Director activity, and provide a plan to improve results. Financial (Budgets & Labor) Develop and prepare annual Operating and Reserves budgets, with a goal of funding reserves at 50% or greater. Present annual budget to Board of Directors for approval. Monitor HOA delinquency by working closely with the Collections team. Oversee resort financial performance: Preparation of Income Statement (P&L) Variance Reports within two business days of Financial Review, to include a time-bound plan to improve if a negative variance to budget occurs. Utilize Cost Per Occupied Room (CPOR) report to analyze department expenses. Ensure a minimum Resort Service Fee (RSF) collection rate of 90%. Maintain City Ledger compliance by collecting payment on reservations within 30 days. Manage/Update Schedule of Values (SOV). Responsible for processing weekly Accounts Payable. Ongoing Reserve Study management, including updates as necessary to ensure specific threshold adherence. Safety Involvement in resort Owner/Guest and Associate Safety, including monthly safety walks, safety meetings and resort-specific safety programs. Participation in Worker's Comp Claims and Incident Reporting. Maintain an accident-free work place, and celebrating safe work practices. Board of Directors and Homeowners Association Exhibit the highest level of ethics and integrity consistent with GPRM's standards. Produce timely, accurate and mail-ready Board Packet development. Coordinate successful Board Meetings by total compliance to Board Meeting Standard Operation Procedures. Monitor Annual Board of Directors Survey results to ensure BOD Member Satisfaction. Maintain a strong, working knowledge of HOA relationships; while exhibiting working knowledge of HOA documents, governing statues and Board meeting procedures. Negotiate contracts on behalf of the HOA by presenting them in the correct legal fashion and having them vetted for implementation. New Business Development Participate in procuring new resorts: Onsite Lead Generation. Client interaction (resort tours/entertainment/Management Services Presentation). Assistance with Resort transitions by self and team members. Special Projects Volunteer for and accept special projects. Flawlessly execute projects according to identified scope and timeline. SPECIFIC JOB KNOWLEDGE, SKILLS AND ABILITIES: The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination or knowledge, skills and abilities: Ability to diffuse difficult customer situations and adapt to individual circumstances or needs. Advanced knowledge of the Timeshare industry and leadership. Dynamic team player who can think creatively, manage innovation and effectively challenge existing practices. Dedicated to contribute to an energetic team with a laser focus on the GPRM Core Purpose and Values. Ability to provide timely, direct complete and actionable feedback to others. Demonstrated ability to influence all levels of the organization with their presence and business acumen. Excellent oral, written, presentation and public speaking skills. Possess strong financial literacy and analysis capabilities. Participate in the development of short and long-term financial and operational goals. Ability to assess/evaluate Associates' performance in a consistent manner. Ensure that Owner/Guest/Associate satisfaction is consistently obtained and maintained. Advanced knowledge of the key principles and practices within all GPRM disciplines, including practical knowledge for management of Associates and dealing with complex problems. Strong organization and project management skills. EDUCATION/FORMAL TRAINING/EXPERIENCE: Bachelor Degree or higher in Hospitality Management, Business Administration, or related major preferred. 3-5 years proven successful experience in Hospitality industry required. Resort General Manager responsibility experience preferred. PHYSICAL DEMANDS: The physical demands described below are representative of those that must be met by an Associate to successfully perform the Essential Functions of this job. Work tasks are performed indoors and outdoors at resort locations. Temperature will vary depending on location. Occasionally required to climb, balance stoop, kneel, crouch or crawl. Frequently required to lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Vision abilities required by this job include close vision, distance vision, peripheral vision and ability to adjust focus. WORK ENVIRONMENT: The noise level in the work environment is usually moderate Due to the nature of the Resort Hospitality industry, Associates may be required to work varying schedules to reflect the business needs. In addition, attendance at all scheduled meetings, training and seminars is necessary. Travel may be required.
Position Summary/ Objective: Under the direction of the Front Desk Supervisor and/or manager, the Night Auditor will be responsible for providing excellent service to guests and/or owners while balancing the day’s transactions. Associate will work independently or in a team under little to no supervision. This position relies on good judgment to perform the functions of the job. Primary Essential Functions: All associates are obligated to support and uphold the values, expectations, policies, and procedures of Grand Pacific Resorts as outlined in the Employee Handbook. Count cash drawer. Greet guests and provide door service and bell/valet service when needed. Register arriving guests and assign room. Check guest files to ensure proper information/authorizations/charges are correct. Answer inquiries regarding resort services and registration by letter, by telephone and in person, provide information about services available in the community and respond to guests’ complaints. Ability to operate multi-line phone. Present statements of charges to departing guests and receive payment. Resolve or refer to Management all guest concerns, complaints or suggestions in a continuous effort to provide superior guest service. Remain current on room rates, room availability and emergency procedures. Ensure management is aware of guest special requests or needs. Provide courteous service to our guests and be cordial to all team members. Log wake up calls and enter into console. Run the night audit and verify all corrections and charges are correct. Balance the revenue to the audit and notate any variances. Print morning reports for Housekeeping. Maintain personal uniforms and nametags. Responsible for conducting all responsibilities in a professional and ethical manner. Responsible for maintaining a consistent, regular attendance record. Adhere to performance standards, company policies and procedures, as they relate to the department. Education, Skills & Experience: The ideal candidate must be a detail oriented, thorough, and professional individual who consistently provides exemplary customer service to guests, owners, management and associates. At least one year night auditor of related experience. Professional telephone etiquette required. High school diploma or equivalent. Strong customer service skills. Excellent communication and organizational skills. Experience in the hospitality industry (time share preferred). Ability to work well in a diverse team environment. This will also include some duties of a Overnight Security Officer (Patrolling). Additional Eligibility Qualifications Required: Must be available to work various shifts including weekends and holidays. Must be able to successfully pass applicable auditions or skill testing, background check, physical examination and drug screening test. Ability to speak and understand the English language. Physical, Environmental & Other Requirements: Must be able to stand and/or walk for up to 8 hours. Must also be able to sit, stoop, kneel, crouch and crawl. Must frequently lift and/or move up to 10 pounds and occasionally required to lift and/or move up to 25 pounds. Clear vision (close, distant and depth perception) is needed for navigating office and all other buildings within the resort. EEO Statement: Grand Pacific Resorts provides equal employment opportunities (EEO) to all associates and applicants for all terms and conditions of employment, in every location in which the company has facilities, regardless of any basis protected by applicable federal, state or local law. Other Duties: Please note that this job description does not list all the duties of the job. You may be instructed by upper management to perform other tasks or functions. You will be evaluated in part based upon your performance of the tasks listed in this job description and your ability to commit to the Standards of Excellence. Management has the right to revise this job description at any time. The job description is not a contract for employment.
Overview: La Costa Resort and Spa Nestled among the beautiful coastal foothills of Carlsbad, CA, Omni La Costa Resort & Spa is honored as the #1 Wellness Spa by Spa magazine. Omni La Costa's acclaimed restaurants present an updated take on locally inspired cuisine and culinary delights. Steps from your door, world-class accommodations, championship golf and tennis, eight pools and more anxiously wait to welcome your arrival. Omni La Costa associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, Omni La Costa may be your perfect match. Job Description: To service social and corporate events, creatively utilizing space and up-selling in order to maximize hotel revenue. Responsibilities: Ensure smooth flow of information (communication) from Catering sales to Banquet Services and the Food & Beverage Department. Create and maintain a good working relationship with the operating departments to ensure a high level of service and communication. Attend all pertinent operational meetings to discuss events and planning. Create and keep up to date banquet event orders, event resumes, and all other relevant event information. Establish and maintain working relationships with clients, vendors and wedding planners Ensure proper communication to all departments. Monitor and evaluate, on a continuous basis, the level of service maintained by the Banquet Department. Effectively coordinate efforts between Sales and Food & Beverage management. Ensure that the department standards are met and that all company policies and procedures are adhered to. Ensure that all departments meet all federal, state, and local regulations affecting the hotel, Food & Beverage operation, its associates and guests. This brief job profile is to give a general idea of the job and in no way states or implies that these are the only job duties to be performed by the associate in this position. Other duties will be assigned. SUPERVISORY RESPONSIBILITIES :Act as a liaison between groups and hotel. Utilize hotel staff through the issuance of Banquet Event Orders and Resume to ensure the group’s successful stay. Qualifications: Three + years’ experience as a Social and Corporate Event Service Manager, and or like experience in event planning. PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand and sit. The employee frequently is required to walk; use hands to finger, handle, or feel taste or smell; and talk or hear. The employee must regularly lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, and ability to adjust focus. Annual Salary Range: $72,000-$74,000 The pay scale provided is a range that Omni Hotels & Resorts reasonably expects to pay. Actual compensation offered may fluctuate based on a candidate’s qualifications and/or experience Omni Hotels & Resorts is an equal opportunity employer - vets/disability. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to [email protected].