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Workers Compensation Manager About KBS Kellermeyer Bergensons Services (KBS) is the largest privately held provider of facility services in North America, servicing over 2 billion square feet of space daily. We help industry leaders across a wide range of key verticals—including retail, industrial and logistics, healthcare, education, manufacturing, and more—maintain clean, efficient, and welcoming spaces that support their operations. As we continue to grow, we’re looking for team members who are dedicated, reliable, and ready to contribute to a culture built on respect, opportunity, and pride in service. If this sounds like you, then why wait, APPLY TODAY!! Position Summary Manages severe loss claims within company standards and best practices. Processes workers compensation claims, conducting investigations and coordinating with carrier and internal legal team as appropriate. Reviews compensable issues and determines dispositions including continuance or denial of cases within scope of authority. Tracks and monitors claims occurrences. Identifies opportunities to address safety issues and provides recommendations based on supporting analysis of claims activity. Works to oversee claims management for East or West division of the company across multiple verticals within the business. Essential Duties and Responsibilities Job responsibilities include but are not limited to: Claims Management Provide Senior level claims management of severe claims arising from a defined region of the business · Conduct and oversee workers compensation claims management for the East or West division of the company. · Receive and manage referred serious or time loss cases and complete Initial Claim intake and investigation. · Complete OSHA Recordability Determination and update in Salesforce. · Work with supervisor/employee to address modified duties and document interactive reasonable accommodation process in Salesforce. · Conduct and document employer level investigation and determine compensability and coordinate with Regional Safety Manager to identify safety violations to Safety based on policy or Corrective/Preventative (CAP) Measures. · Prepare offer of modified duty letters, regulatory WC forms and authorization of treatment. · Process and coordinate with Benefits work related Leaves of Absence. · Complete wage statements and conduct discovery. · Assign Defense Attorney as appropriate with full litigation and claim resolution within authority. · Complete Interactive Process when injured worker is assigned permanent work restrictions. · Provide claims concurrence for claim dispositions (Accepted/Delayed/Denied). · Maintain Diary for follow up on claims to ensure Claim Professional with Third Party Administrator is on top of their tasks, working claims to early resolution, and or closure. · Analyze and approve reserve increase recommendations and settlement concurrence up to $100,000 Total Incurred; consult with Director if request is in excess of authority. · Participate in Quarterly Claim Reviews, Annual Stewardship and Partnership Meetings Program Management · Track and conduct analysis of claims data and assess and recommend safety training opportunities. · Review claims processes to determine and recommend changes to process, including technology integration to streamline and increase efficiencies. Regulatory adherence, documentation and reporting · Comply with federal, state and local legal requirements by being knowledgeable of existing and new legislation, ensuring adherence to requirements and advising management on needed action. · Execute and maintain OSHA-related regulatory programs and documentation. · Review accident investigations, injuries, and OSHA logs; analyze and determine trends. · Identify opportunities to bring greater awareness and/or training to the safety team and work with team to track effectiveness of safety training. Relationship management · Work with insurance administrators to ensure effective coordination, along with efficient and full use of applicable resources. · Work with insurance carriers, legal and risk management team to continuously improve on processes to bring greater efficiencies. · Support Director of Risk Management in reviewing and updating the overall claim management and safety training strategy. Additional key responsibilities · Effectively handle information and reports while maintaining the strictest confidentiality. · Manage regular preparation of relevant management reports, including weekly, monthly, quarterly and year-end reports. · Respond to worker’s compensation questions from company leadership, former employees, insurance carrier, claims administration vendors, representatives and government agencies in a timely manner. · Properly document and maintain worker’s compensation claims activities, documents, interactions and related materials in designated applications. · Maintain professional and technical knowledge by attending educational workshops, reviewing professional publications, establishing personal networks, or participating in professional societies. Additional Duties and Responsibilities Perform other related duties as required and assigned. Knowledge, Skills and Competencies Knowledge: · Must be bilingual with ability to read and write in Spanish · Proficiency in OSHA General Industry standards, state safety statutes and local municipal regulations. · Claim process management; loss prevention strategy. · Management across multifunctional, multi-vertical large business in service industry (providing retail, hospitality, institutional and commercial cleaning, building custodial and landscaping services). · OSHA certification preferred, but not required; may complete within first year of employment, general administration, compliance and reporting. · Safety program(s) development and delivery (training and communications). · TPA and other insurance program coordination. · Industry specific safety training; chemicals, equipment use and repairs, procedures for performing labor and related safety measures. · Data review and analyses. · Facilities and building maintenance services industry. Skills: · Ability to anticipate and mitigate potential issues. · Organization, planning and priority setting skills. · Accurate and clear communications (oral and written) including phone demeanor and presentation skills. · Detail oriented with ability to discern and communicate the facts that support and motivate actions required to address risk. · Ability to work with and communicate with all areas of the business and levels of management. · Training and education delivery (communication and safety program development and delivery skills). · Strong analysis and assessment skills. · Investigation and documentation skills. · Time management with sense of urgency for time critical issues. · Bilingual in English and Spanish. · Microsoft Office programs to include, but not limited to Word, Excel, PowerPoint and Outlook. Competencies: · Interpersonal savvy. · Builds integrity and trust. · Agile; able to shift priorities in the face of changes. Educational Qualifications/Job Experience Requirements Experience Required: 10 years direct experience managing workers compensation claims across for large companies managing claims associated with severe loss. Claims management experience in industrial and or chemical cleaning, building and or landscaping where operation of equipment and proper handling of tools and chemicals is essential. Education: Bachelor’s degree in business or risk management-related field or equivalent experience. Working Conditions/Physical Requirements Schedule: · Regular weekly schedule; weekends or holidays as needed. The working conditions and physical environments described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Physical requirements: · Extended periods of work seated at a desk; repetitive hand motions; prolonged use of computer · Ability to speak clearly (use of voice). · Vision requirements include close vision, distance vision, moderate peripheral vision, depth perception and ability to adjust focus. Environment: · Office environment generally mild to moderate conditions including varying temperatures and noise levels conducive to a busy workplace and office equipment. · Lighting varies based on building requirements and may be adjusted within reason. · Time constraints and related pressures to complete work are high. Travel: <5% KBS considers all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity, and expression, marital or military status, or based on an individual's status in any group or class protected by applicable federal, state, or local law. KBS also provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.
Looking for a caregiving position that's different? Schedule: Monday- Thursday 10am-2pm MUST be comfortable working in a home with cats We're seeking a highly organized, professional Executive Assistant & Caregiver to support an independent older adult who wishes to age safely and comfortably at home. This unique role combines executive assistant, personal assistant, administrative support, and caregiving. You'll spend much of your day managing paperwork, organizing records, coordinating appointments, communicating with financial institutions and healthcare providers, and helping the client stay organized and protected from financial exploitation. The remainder of your time will focus on companionship, hygiene care, errands, transportation, and helping the client maintain independence. If you enjoy organization, problem-solving, technology, and building meaningful relationships, this may be the perfect position for you. What You'll Do: Administrative & Executive Support Organize physical and digital filing systems. Manage confidential records, legal documents, insurance paperwork, and financial files. Sort mail and organize important correspondence. Schedule appointments and maintain calendars. Communicate professionally with banks, financial institutions, attorneys, insurance companies, and healthcare providers. Assist with forms, applications, spreadsheets, and administrative projects. Help manage computers, smartphones, email, and online accounts. Maintain accurate records while protecting confidential information. Client Advocacy & Safety Help protect the client from identity theft, phishing, financial exploitation, and common senior scams. Screen suspicious phone calls, emails, text messages, and mail. Exercise sound judgment while respecting the client's independence and privacy. Report concerns promptly to the care management team. Companion Care Assist client with their hygiene needs Standby assist while client is showering and toileting Provide companionship and conversation. Assist with errands, shopping, transportation, and community outings. Prepare light meals and perform light housekeeping. Provide medication reminders (no medication administration). Observe and report changes in the client's condition. Qualifications We're interested in candidates with experience in one or more of the following: Executive Assistant Personal Assistant Administrative Assistant Caregiver Home Care Aide Bookkeeper Legal Assistant or Paralegal You should also have: Exceptional organizational and time management skills. Strong written and verbal communication. Experience with Microsoft Office and Google Workspace. Confidence communicating with professionals and older adults. High ethical standards with the ability to maintain strict confidentiality. Excellent attention to detail and problem-solving skills. A valid driver's license and reliable insured vehicle. Why You'll Love This Position Work with one primary client and build a long-term relationship. Spend much of your day on meaningful administrative projects—not just traditional caregiving tasks. Use both your organizational skills and your compassion to make a lasting difference. Join an agency that values professionalism, critical thinking, and exceptional client care. About A Place At Home At A Place At Home – Encinitas, we believe caregiving is more than completing tasks—it's helping older adults maintain their independence, dignity, and quality of life. We intentionally hire compassionate, dependable professionals who take pride in providing exceptional care and building trusted relationships with the families we serve. If you're looking for a rewarding position where your administrative expertise and caregiving skills will both be valued, we'd love to meet you. Apply today—we're excited to hear from you!
*Join a Company That's Building Something Different.* At *Cali Vibes Plumbing*, we believe homeowners deserve a better plumbing experience—and plumbers deserve a better place to work. We're not interested in creating another high-pressure, corporate plumbing company where technicians are treated like numbers. We're building a team that values craftsmanship, honesty, respect, and taking pride in doing the job right the first time. If you're an experienced plumbing technician who enjoys solving problems, helping customers, and wants to grow with a company that's investing in its people, we'd love to meet you. Good Vibes and great plumbers—that’s what Cali Vibes is all about. *What You'll Do* As a Plumbing Service Technician, you'll diagnose, repair, and install residential plumbing systems while delivering exceptional customer service. You'll represent the Cali Vibes Plumbing brand in customers' homes and help create an experience that homeowners will recommend to their family and friends. *Daily responsibilities include:* * Diagnose residential plumbing issues accurately * Perform plumbing repairs, replacements, and installations * Troubleshoot drain, sewer, water, and gas systems * Explain findings and repair options clearly, honestly, and without pressure * Educate homeowners on their plumbing system so they can make informed decisions—never use high-pressure sales tactics or recommend unnecessary work * Provide outstanding customer service from arrival to completion * Complete digital invoices, estimates, photos, and job notes * Maintain a clean, organized, fully stocked service vehicle * Follow all safety procedures and local plumbing codes * Participate in occasional after-hours on-call rotation * Maintain consistent communication with dispatch and management throughout the day regarding job status, updates, and scheduling * Work closely with dispatch and management to provide an exceptional customer experience *Services You'll Perform* *Our technicians regularly work on:* * Drain cleaning * Hydro jetting * Sewer camera inspections * Water heater repair and replacement * Tankless water heater installation * Leak detection * Water line repairs * Sewer line repairs * Fixture installation * Toilet, faucet and garbage disposal repairs * Water filtration systems * Pressure regulators * Gas line repairs and installations * Repipes * General residential plumbing service *What We're Looking For* We're looking for someone who takes pride in their work—not someone who simply wants to collect a paycheck. *Our ideal technician:* * Has residential service plumbing experience * Can confidently diagnose plumbing issues * Communicates professionally with homeowners * Shows up on time and ready to work * Has a positive attitude * Is dependable and accountable * Takes ownership of their work * Works well independently while also being a team player * Keeps a clean appearance and professional demeanor * Wants to continue learning and growing *Qualifications* *Preferred qualifications include:* * Residential plumbing experience * Valid California driver's license with a clean driving record * Ability to diagnose plumbing systems without constant supervision * Strong troubleshooting skills * Experience using tablets or smartphones for work orders * Ability to lift 75+ pounds * Ability to work in crawlspaces, attics, rooftops, and varying weather conditions * Ability to pass a background check and drug screening Plumbing certifications are a plus but are not required for the right candidate. *What We Offer* We know talented technicians have options. That's why we're committed to creating a workplace where people enjoy coming to work. *Benefits include:* * Competitive compensation based on experience * Performance and growth opportunities * Medical, dental, and vision plans available * Company vehicle (for qualified technicians) * Company-provided uniforms * Modern tools and technology * Ongoing training and professional development * Supportive leadership that values your input * Opportunities for advancement as we continue to grow *Why Cali Vibes Plumbing?* We're a locally owned and operated plumbing company with over 20 years of experience serving homeowners throughout Southwest Riverside County. We're building a supportive culture focused on helping our team succeed. We also believe work should be enjoyable and bring a sense of purpose to what we do every day. *We're building our reputation one customer at a time by providing:* * Honest recommendations * Quality workmanship * Clear communication * Respect for customers' homes * Reliable service * No shortcuts *Our goal is simple:* *Build the kind of company that customers trust and employees are proud to represent.* If that sounds like the kind of team you've been looking for, we'd love to hear from you. *This Position May Be a Great Fit If You Have Experience With:* * Residential Service Plumbing * Plumbing Technician * Service Plumber * Drain Technician * Water Heater Installation * Sewer Repair * Leak Detection * Repipes * Plumbing Maintenance * Plumbing Service & Repair *Not the Right Fit If...* *This position probably isn't for you if you:* * Believe cutting corners is "good enough" * Prefer high-pressure sales over honest recommendations * Struggle with punctuality or reliability * Don't enjoy working directly with homeowners * Aren't willing to be accountable for your work * Prefer working alone without communicating with your team * Aren't interested in learning, improving, or growing with a company Ready to Join the Team? If you're looking for a company that values quality work, treats its employees with respect, and is building something exciting from the ground up, we'd love to meet you. Apply today and help us bring *Good Vibes* to plumbing throughout Southern California. Benefits: * Company truck * Dental insurance * Fuel card * Health insurance * Vision insurance Experience: * Residential Plumbing: 2 years (Preferred) Language: * English (Preferred) License/Certification: * Drivers License (Required) * Journeyman Plumber (Preferred) * Master Plumber (Preferred) Shift availability: * Day Shift (Preferred) * Night Shift (Preferred) Work Location: In person
Position Information Position Title Business Systems Analyst (Two Positions) Department Enrollment Services (Dept) Primary Location San Marcos Campus Location Details Palomar College believes a healthy work-life balance can improve the physical, emotional, and mental health of our employees. In support of this belief, the District offers the opportunity to work remotely for certain positions, depending on the operational needs of the District and the provisions of the Remote Work Policy. Probationary employees are not eligible to work remotely unless approved by the Assistant Superintendent/Vice President, Human Resource Services. No employee is guaranteed the right to work remotely. No employee shall be authorized to work remotely 100% of the time unless approved by the Assistant Superintendent/Vice President, Human Resource Services. Palomar has multiple campus locations (San Marcos, Escondido, Rancho Bernardo and Fallbrook); training may occur at any of these locations and the work location is subject to change depending on future department needs. Potential future vacancies may include other District departments, locations, and/or work schedules (i.e. days, evenings or nights). Full or Part Time Full-Time Category Classified Hours per week 40 Number of Months 12 month Work Schedule Position One (Enrollment Services Department): Monday – Thursday, 8:00 a.m. – 5:00 p.m.; Friday, 7:30 a.m. – 4:00 p.m. Position Two (Financial Aid, Veterans and Scholarship Services Department):Monday – Friday, 8:00 a.m. – 5:00 p.m. Occasional night and weekend hours may be required due to department needs. Grade 38 Salary/Wage $7,682.04 [step 1] – $9,333.06 [step 5]. Step placement may be negotiable within this range dependent upon education and experience. Salary/Wage Frequency Monthly Benefits In addition to a competitive compensation structure, Palomar College also offers an extremely generous benefits package. Insurance fully paid for employees and their eligible dependents: four medical plans, dental HMO, and the vision plan (additional plans are available that require employee buy up/monthly contribution) Vacation, sick leave and 25 paid holidays $80,000 employee term life/accident insurance policy (additional buy up options available) Employee long-term care insurance Employee Assistance Plan (EAP) – Confidential free counseling, financial, legal, personal and professional development resources for all members of your household Additional buy up options available for other voluntary insurance benefits Enrollment in CalPERS (California Public Employees Retirement System) The estimated maximum value of this employer-paid benefits package is approximately $31,245.84 annually. Primary Function Coordinates application planning, design and implementation of one or more major modules of the District’s enterprise business system; plans, oversees and performs complex business and systems analyses; collaborates with administrators, managers and Information Services staff to ensure development of systems capabilities to achieve operational and service strategies. Minimum Qualifications To be eligible for this position, you must meet and provide evidence of the following minimum qualifications: Experience: Three years of increasing responsible experience involving information systems analysis, including advising clients on technology solutions and conducting business process analyses and troubleshooting large, complex software applications. Note: For work experience, a “year” is defined as equivalent to 40 hours per week for 12 months. AND Education: Equivalent to an associate degree from an accredited college or university with coursework in business applications, computer science, information systems or a related field. Transcripts must be included to receive credit for education and/or to substitute education in lieu of experience (i.e. Bachelor’s degree = 4 years of experience). Click here for Guidelines for Equivalency for Classified Positions. Only coursework completed at, and degrees awarded by, accredited institutions recognized by the U.S. Department of Education will be considered as satisfying the minimum qualifications. Coursework and degrees that are completed outside of the United States are required to have transcripts evaluated (evaluation to U.S. equivalency and a course by course analysis) by an appropriate U.S. credentials evaluation service. For a list of credentials evaluation agencies accepted by Palomar College, visit the National Association of Credentials Evaluation Services (NACES) website at https://naces.org/, or the Association of International Credential Evaluators, Inc. (AICE) website at http://aice-eval.org/. Diversity, Equity, Inclusion, Accessibility and Antiracism (DEIAA) Statement Palomar College serves over 30,000 students from a variety of backgrounds and we are proud to be a Hispanic Serving Institution. Our student body is rich in its diversity. Click here to see a quick overview of our student demographics on our recent Student Fact Sheet. Palomar College is committed to diversity, equity, inclusion, accessibility and antiracism (DEIAA). We are dedicated to empowering students to succeed and are guided by our core values; some of which are the following: Access – We make education possible for everyone. Diversity, Equity, and Inclusion – We recognize and respect diversity, seek to foster a culture of inclusion and belonging, and strive to address inequities. All positions require cultural competency which includes the sensitivity to and understanding of the diverse academic, socioeconomic, cultural, disability, sex, gender identity, sexual orientation, and ethnic backgrounds of community college students, faculty, and staff. Preferred Qualifications Experience with PeopleSoft Related experience at a California Community College or CSU Licenses and/or Certificates N/A Supervision Received and Exercised Supervision Received From: An Assigned Administrator or Supervisor Supervision Given: Direction and Guidance Duties and Responsibilities Essential Functions: Essential responsibilities and duties may include, but are not limited to, the following: Manages applications planning, design and implementation of system upgrades and enhancements impacting assigned departments; works with Information Services staff in the development, implementation and enhancement of assigned functional modules; works closely with stakeholders and users to define and analyze business and operational problems, process improvement opportunities and requirements; analyzes operational and business mandates and legal requirements; identifies and analyzes complex or conflicting business process issues; proposes policy, standards, project directions and strategies to meet the administration’s information needs; coordinates with Information Services staff in the development of priorities. Analyzes, evaluates and tests system upgrades, new releases, bundles and patches; reviews vendor documentation to identify processes and assesses integration issues impacted; develops and maintains systems documentation and procedures; verifies compliance of new systems processes with all regulatory requirements; works with users and Application Developers to conduct performance and compliance testing and identify fixes or corrections required. Analyzes current systems and consults with and advises managers and users on recommended application development enhancements; recommends data and reporting processes; explains technology and process options and assists in decision making to meet the administration’s information needs; recommends data and reporting processes. Provides technical support and expertise for assigned applications; troubleshoots and resolves application or database problems; reviews and analyzes system problems including system documentation and production output to identify solutions; recommends changes as needed; confers with vendor and Information Services staff to solve complex procedural, operational and technical problems. Evaluates requests for application enhancements; provides guidance to end users on application use and operating parameters; translates user expectations into technical specifications for enhancement and customization projects. Provides technical assistance to end users in updating and maintaining system data; writes, modifies and generates ad hoc queries and reports; serves as liaison with Application Developers, vendor representatives and other Information Services staff for system or production problems; prepares various reports and summaries for management and/or users including status reports, progress summaries and problem reports. Provides training to end users on use of applications; designs and develops training materials; conducts or coordinates training sessions; evaluates training programs to ensure their effectiveness in meeting goals and objectives. Sets up and maintains security profiles for assigned department and other users. Participates in project team activities, tasks and meetings. Marginal Functions: Attends and participates in professional group meetings; stays abreast of new trends and innovations in the field of information systems. Performs related duties and responsibilities as required. Knowledge, Skills, Abilities Knowledge of: Principles, practices and methods of business process and systems analysis. Functionality of enterprise business systems. System design theory, concepts and principles. Methodologies for developing program and user documentation and user training materials. Practices and techniques of training and instruction, particularly as related to computer software and applications. Methods and practices for conducting unit and system testing. Operating system capabilities and constraints applicable to enterprise information systems. Personal computer hardware and software components. Operational characteristics of various computer programs and software packages. Database management principles and concepts. Methods and techniques of developing reports using enterprise business systems. Methods and techniques of developing and writing technical documentation. Principles and practices of sound business communications. Pertinent federal, state and local codes, laws and regulations. General processes and procedures related to colleges and universities. Skill in: Planning and organizing applications design and implementation processes in collaboration with other staff at varying levels of an organization to achieve identified systems capabilities and improved business processes. Performing complex business process analyses and reaching sound, logical conclusions regarding essential user needs and requirements. Facilitating and leading user meetings, negotiating understanding and building consensus. Identifying information management issues and opportunities, analyzing problems and alternatives and developing sound recommendations. Reading, interpreting and explaining complex technical information on systems processes to non-technical audiences. Designing, developing and conducting effective training programs on a variety of technology issues for diverse audiences. Providing functional support for the implementation and maintenance of various software applications. Detecting, isolating and resolving applications problems. Creating and generating various reports, charts and other materials. Communicating clearly and effectively, both orally and in writing. Maintaining sensitivity to and understanding of the diverse academic, socioeconomic, cultural, disability, gender identity, sexual orientation, and ethnic backgrounds of community college students, faculty, and staff. Establishing and maintaining effective working relationships with those contacted in the course of work. Working Conditions Environmental Conditions: The employee works primarily in a computer environment amid noise, some dust and regular exposure to computer screens and electrical and electronic equipment. Physical Conditions: Essential and marginal functions may require physical fitness requirements necessary to perform the job functions with or without accommodation, such as the ability to sit for prolonged periods and to use hands repetitively to operate computers and standard business equipment; close visual acuity to view computer screens. Terms of Employment The person selected for hire will be required to complete the following pre-employment requirements: live scan/fingerprinting, official transcript(s), and TB risk assessment. Other pre-employment requirements may be required depending on the position (i.e. certifications or licenses; see applicable job posting section for details). Successful completion of all pre-employment requirements is mandatory to be eligible for employment. These requirements are in accordance with the following Administrative Procedures and Board Policies: AP 7120, AP 7125, AP 7126, AP 7127, AP 7330, BP 7330, AP 7336, AP 7337, and BP 7335. Full-time, 40 hours per week, 12 months per year. These positions are specially-funded and their continuation is dependent upon the availability and/or continuation of funds. This position also carries a probationary period of six months from the date of hire. Posting Detail Information Open Date 07/06/2026 Close Date 07/20/2026 Open Until Filled No Posting Number P1059P Additional Application Information The hiring committee will determine if interviews will be conducted in person at the College or via Zoom. Travel expenses are not reimbursed by the College. If a second-level interview is required, second-level travel reimbursement is only available for eligible candidates. HR will notify those who are eligible when second-level interviews are scheduled.
The Position Carlsbad – The Community: The City of Carlsbad is ideally situated in north San Diego County where a great climate, beautiful beaches and lagoons, and abundant natural open space combine with world-class resorts, family attractions, well planned neighborhoods, excellent schools, and a charming village atmosphere to create the ideal California experience. Covering nearly 40 square miles, the City of Carlsbad is currently home to about 115,000 residents. The city sets the standard for high-quality local government services and is home to corporate headquarters in technology, life sciences and action sports, supported by a thriving tourism market and nearly 40 percent preserved open space. Thanks to an award-winning growth management plan, the city's infrastructure and services keep pace with development and promote an excellent quality of life. The Branch: The Public Works Branch is responsible for planning, providing and maintaining infrastructure that supports Carlsbad's excellent quality of life. The branch includes a variety of departments including Environmental Sustainability, Fleet & Facilities, Construction Management & Inspection, Transportation and Utilities. More than 195 full-time equivalent staff support the branch, which also has an annual total budget of over $123 million, along with a total Capital Improvement Program (CIP) appropriation of over $110 million. These areas of services are often referred to as "Public Works". To learn more please visit: City of Carlsbad - Public Works Department The Carlsbad Utility Department is dedicated to providing reliable and efficient utility services that enhance the quality of life for our community. We are seeking motivated and skilled individuals to join our team, where innovation and teamwork drive our commitment to excellence. As a member of our department, you will play a vital role in ensuring the sustainability and functionality of our utility systems, while upholding the highest standards of safety and customer service. If you are passionate about making a difference in our community and possess the qualifications we seek, we invite you to explore opportunities with the Utilities Department at the City of Carlsbad. Under general direction, the Principal Management Analyst performs advanced, complex professional, technical, analytical, and administrative duties in support of assigned functions, programs, or projects. This role is recognized as a technical expert and may exercise independent judgment, manage large or complex budgets or programs, conduct organizational and operational analyses, and supervise professional staff. The position is responsible for identifying and implementing process improvements to enhance organizational effectiveness and efficiency across a variety of departments. Distinguishing Characteristics: This is an advanced-level, supervisory classification within the management analyst series. Assignments are broad in scope and require considerable independent judgment, initiative, and discretion. The incumbent may lead teams of professional, technical, financial, or administrative staff, oversee contractors and consultants, and often interact with external partners and the public. The incumbent is responsible for providing key analytical support, project management, and recommendations for improving departmental and organizational operations. You belong in Carlsbad: The City of Carlsbad embraces and recognizes the vital relationship of an inclusive, engaged work environment and innovative excellence. An equitable and inclusive work climate comprises personal experiences, values, and views shaped from differences of culture and circumstance. Our organization appreciates belonging, creativity, recognition and retention of its employees and is committed to hiring and developing motivated, productive and talented employees who provide services and enhance our quality of life. We work to embrace open and equitable access to opportunities for learning and development as our responsibility and goal. Key Responsibilities The following responsibilities are typical for this classification. Incumbents may not perform all of the listed duties and/or may be required to perform additional or different duties from those set forth below to address business needs and business practices. Spearhead development of and recommendation of goals, objectives, policies, and priorities for assigned functions, divisions, or departments. Direct, prioritize and evaluate the work of staff performing administrative, budgetary, financial, system and operational analyses. Participate in, lead and oversee the preparation and administration of annual operating and capital budgets; monitor expenditures and revenues to maintain sound financial status. Conduct advanced research, surveys, and analytical studies on complex administrative, budgetary, financial, or operational issues; prepare comprehensive executive level reports and recommendations. Drive cross-functional project teams using effective project management skills and techniques; define, develop, and implement projects and special assignments. Coordinate activities across city departments, divisions, and with outside agencies; interpret and explain relevant rules, regulations, policies, and procedures. Champion process improvements initiatives to enhance service delivery and operational efficiency. Oversee management of specialized programs, contractors, and consultants; participate in the selection, training, evaluation, and mentorship of professional staff. Prepare, review, and present reports, correspondence, memoranda, and other documents to senior management, governing bodies, and external partners. Lead collaboration with contract administration division staff to prepare public bidding documents, aid in analysis, negotiation and vendor selection, administrating and monitor contracts. Oversee responses and resolutions to internal and external inquiries, complaints, and requests for information in a timely and effective manner. Ensure strict compliance with federal, state, and local regulations relevant to assigned areas. Direct department wide records management throughout the department in accordance with the city’s records retention schedule and all applicable laws. Represent the organization at high level meetings, on boards, and in the community as required. Perform related duties as required to meet the ongoing needs of the organization. Key responsibilities specific to the Utilities Department/Carlsbad Municipal Water District: Participates, coordinates, collaborates, and monitors operating and capital budgets for external organizations that may impact the city or agency budget such as the San Diego County Water Authority and the Encinas Wastewater Authority. Develops subject matter expertise in State Water Use Efficiency Standards and other state regulations and supports the Utilities Department/Carlsbad Municipal Water District with regulatory compliance and reporting. Develops subject matter expertise with customer water usage data and the associated databases and software programs. Develops, interprets, and explains rates and other water and wastewater utility regulatory policies and issues. Qualifications To perform a job in this classification, an individual must be able to perform the essential duties as generally described in the specification. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties in a specific job. The requirements listed below are representative of the knowledge, skill and/or ability required. Knowledge of: Advanced principles and practices of public administration, organization, budgeting, and personnel management. Advanced methods and techniques of research, statistical and data analysis, and report presentation. Highly effective communication, including oral and written presentations to various audiences. Relevant federal, state, and local laws, regulations, and policies applicable to the assigned area. Contemporary software applications, including word processing, spreadsheets, and databases. Principles and practices of public administration and management. Ability to: Expertly analyze highly complex organizational and budgetary problems and develop effective solutions. Lead, supervise, organize, and review the work of assigned staff; train and mentor others. Communicate clearly and concisely, both orally and in writing. Work cooperatively with internal and external stakeholders. Independently exercise sound judgment, flexibility, creativity, and sensitivity in response to changing situations and needs. Manage multiple projects and competing deadlines effectively. Experience & Education Any combination of education and experience that provides the required knowledge and abilities is qualifying. A typical way to obtain knowledge, skills, and abilities would be the equivalent of a bachelor's degree from an accredited college or university with major coursework in public administration, business administration, or a related field, and 5 or more years of progressively responsible professional experience in administrative, budgetary, or management analysis roles. A master’s degree in a related field is highly desirable and may be substituted for one year of the required experience. PHYSICAL/MENTAL DEMANDS AND ENVIRONMENTAL SETTING: While performing the duties of this job, the employee is regularly required to sit; talk or hear, in person or by telephone; use hands to operate office equipment; and reach with hands and arms. Specific vision abilities required include close vision and the ability to adjust focus. The position requires the ability to work under pressure to meet deadlines, manage multiple tasks, and interact with a variety of individuals in office and meeting settings. Occasional travel may be required. This is an at-will, exempt management classification. Medical Insurance Dental Insurance Vision Insurance Flexible Spending Account Life Insurance Accidental Death and Dismemberment Insurance Retirement under the CalPERS program, 2% @ 62 formula, Classic Members (those who are enrolled in CalPERS at another local agency) have the 2% @ 60 formula Holidays- 11 scheduled Floating Holiday- 2 Paid vacation Executive Leave Computer purchase loan Tuition reimbursement
JOB Carlsbad – The Community: The City of Carlsbad is ideally situated in north San Diego County where a great climate, beautiful beaches and lagoons, and abundant natural open space combine with world-class resorts, family attractions, well planned neighborhoods, excellent schools, and a charming village atmosphere to create the ideal California experience. Covering nearly 40 square miles, the City of Carlsbad is currently home to about 115,000 residents. The city sets the standard for high-quality local government services and is home to corporate headquarters in technology, life sciences and action sports, supported by a thriving tourism market and nearly 40 percent preserved open space. Thanks to an award-winning growth management plan, the city's infrastructure and services keep pace with development and promote an excellent quality of life. The Branch: The Public Works Branch is responsible for planning, providing and maintaining infrastructure that supports Carlsbad's excellent quality of life. The branch includes a variety of departments including Environmental Sustainability, Fleet & Facilities, Construction Management & Inspection, Transportation and Utilities. More than 195 full-time equivalent staff support the branch, which also has an annual total budget of over $123 million, along with a total Capital Improvement Program (CIP) appropriation of over $110 million. These areas of services are often referred to as "Public Works". To learn more please visit: City of Carlsbad - Public Works Department The Carlsbad Utility Department is dedicated to providing reliable and efficient utility services that enhance the quality of life for our community. We are seeking motivated and skilled individuals to join our team, where innovation and teamwork drive our commitment to excellence. As a member of our department, you will play a vital role in ensuring the sustainability and functionality of our utility systems, while upholding the highest standards of safety and customer service. If you are passionate about making a difference in our community and possess the qualifications we seek, we invite you to explore opportunities with the Utilities Department at the City of Carlsbad. Under general direction, the Principal Management Analyst performs advanced, complex professional, technical, analytical, and administrative duties in support of assigned functions, programs, or projects. This role is recognized as a technical expert and may exercise independent judgment, manage large or complex budgets or programs, conduct organizational and operational analyses, and supervise professional staff. The position is responsible for identifying and implementing process improvements to enhance organizational effectiveness and efficiency across a variety of departments. Distinguishing Characteristics: This is an advanced-level, supervisory classification within the management analyst series. Assignments are broad in scope and require considerable independent judgment, initiative, and discretion. The incumbent may lead teams of professional, technical, financial, or administrative staff, oversee contractors and consultants, and often interact with external partners and the public. The incumbent is responsible for providing key analytical support, project management, and recommendations for improving departmental and organizational operations. You belong in Carlsbad: The City of Carlsbad embraces and recognizes the vital relationship of an inclusive, engaged work environment and innovative excellence. An equitable and inclusive work climate comprises personal experiences, values, and views shaped from differences of culture and circumstance. Our organization appreciates belonging, creativity, recognition and retention of its employees and is committed to hiring and developing motivated, productive and talented employees who provide services and enhance our quality of life. We work to embrace open and equitable access to opportunities for learning and development as our responsibility and goal. EXAMPLE OF DUTIES The following responsibilities are typical for this classification. Incumbents may not perform all of the listed duties and/or may be required to perform additional or different duties from those set forth below to address business needs and business practices. Spearhead development of and recommendation of goals, objectives, policies, and priorities for assigned functions, divisions, or departments. Direct, prioritize and evaluate the work of staff performing administrative, budgetary, financial, system and operational analyses. Participate in, lead and oversee the preparation and administration of annual operating and capital budgets; monitor expenditures and revenues to maintain sound financial status. Conduct advanced research, surveys, and analytical studies on complex administrative, budgetary, financial, or operational issues; prepare comprehensive executive level reports and recommendations. Drive cross-functional project teams using effective project management skills and techniques; define, develop, and implement projects and special assignments. Coordinate activities across city departments, divisions, and with outside agencies; interpret and explain relevant rules, regulations, policies, and procedures. Champion process improvements initiatives to enhance service delivery and operational efficiency. Oversee management of specialized programs, contractors, and consultants; participate in the selection, training, evaluation, and mentorship of professional staff. Prepare, review, and present reports, correspondence, memoranda, and other documents to senior management, governing bodies, and external partners. Lead collaboration with contract administration division staff to prepare public bidding documents, aid in analysis, negotiation and vendor selection, administrating and monitor contracts. Oversee responses and resolutions to internal and external inquiries, complaints, and requests for information in a timely and effective manner. Ensure strict compliance with federal, state, and local regulations relevant to assigned areas. Direct department wide records management throughout the department in accordance with the city’s records retention schedule and all applicable laws. Represent the organization at high level meetings, on boards, and in the community as required. Perform related duties as required to meet the ongoing needs of the organization. Key responsibilities specific to the Utilities Department/Carlsbad Municipal Water District: Participates, coordinates, collaborates, and monitors operating and capital budgets for external organizations that may impact the city or agency budget such as the San Diego County Water Authority and the Encinas Wastewater Authority. Develops subject matter expertise in State Water Use Efficiency Standards and other state regulations and supports the Utilities Department/Carlsbad Municipal Water District with regulatory compliance and reporting. Develops subject matter expertise with customer water usage data and the associated databases and software programs. Develops, interprets, and explains rates and other water and wastewater utility regulatory policies and issues. SUPPLEMENTAL INFORMATION Any combination of education and experience that provides the required knowledge and abilities is qualifying. A typical way to obtain knowledge, skills, and abilities would be the equivalent of a bachelor's degree from an accredited college or university with major coursework in public administration, business administration, or a related field, and 5 or more years of progressively responsible professional experience in administrative, budgetary, or management analysis roles. A master’s degree in a related field is highly desirable and may be substituted for one year of the required experience. PHYSICAL/MENTAL DEMANDS AND ENVIRONMENTAL SETTING: While performing the duties of this job, the employee is regularly required to sit; talk or hear, in person or by telephone; use hands to operate office equipment; and reach with hands and arms. Specific vision abilities required include close vision and the ability to adjust focus. The position requires the ability to work under pressure to meet deadlines, manage multiple tasks, and interact with a variety of individuals in office and meeting settings. Occasional travel may be required. This is an at-will, exempt management classification.
Be part of an amazing story Macy’s is more than just a store. We’re a story. One that’s captured the hearts and minds of America for more than 160 years. A story about innovations and traditions…about inspiring stores and irresistible products…about the excitement of the Macy’s 4th of July Fireworks, and the wonder of the Thanksgiving Day Parade. We’ve been part of memorable moments and milestones for countless customers and colleagues. Those stories are part of what makes this such a special place to work. Job Overview As an At Your Service Center Colleague, you are at the heart of delivering a seamless and personalized shopping experience. You’ll support all At Your Service activities, including Buy Online Pickup In Store (BOPS), merchandise returns, order pickups, and other assigned tasks - all while upholding Macy’s service standards. This role requires strong multitasking abilities, problem-solving, attention to detail, and a customer-first mindset. You’ll thrive in a fast-paced environment where flexibility is key, including working a variety of shifts such as nights, weekends, and holidays. This role goes far beyond just being a cashier. Here, the customer is at the heart of everything we do - every day, all day. If you're passionate about selling, reaching goals, working as a team, and creating amazing experiences through genuine hospitality, this could be the perfect fit for you! You’ll also help keep the shopping space clean, organized, and inviting so every customer feels welcome the moment they walk in. How our At Your Service Colleagues spend their day… Every day starts with a positive example. As an At Your Service Colleagues (AYS), you come in energized and ready to make an impact - wearing your name badge with pride, greeting teammates with warmth, and helping ensure the At Your Service areas is clean, organized, and ready for customers. You help set the pace by reviewing sales goals, learning about new arrivals and top-selling items, and staying up to date on trends and promotions - so you’re prepared to support the team and engage customers confidently. In the At Your Service area, you lead through action - welcoming customers with genuine hospitality, making eye contact, and starting friendly, personal conversations that build lasting relationships. Assist customers in all aspects of total store fulfillment, including By Online and Pick Up in Store, be proficient in all systems needed to complete transactions, and ensure the collection area is organized so the customer pick-up experience is friction-free You help maintain a shoppable space by recovering merchandise and keeping the pickup and return areas clean while ensuring timely completion and curbside delivery of Buy Online Pickup In Store (BOPS) orders. They always Finish Strong - sharing our Loyalty program benefits, making sure customers have all they need, and ending with a sincere thank-you, often walking the package around and using the customer’s name. We believe service starts with each other - supporting one another with honesty, care, and collaboration so we can better serve our customers and communities. And we know that excellence is a journey - we strive to improve every day, take pride in our work, achieve sales goals and learn from each other to deliver individual and store results. Full-time colleagues are typically scheduled to work 30 or more hours per week, while part-time colleagues are typically scheduled 12-24 hours per week. All schedules contain weekend shifts as part of the requirements. Hours are dependent on business needs and colleague availability. Information regarding hours per week needed for benefit eligibility purposes can be found here. Who You Are Flexible availability, including days, evenings, weekends and holidays with regular, dependable attendance and punctuality Must be able to: Understand and communicate effectively with customers, co-workers, and supervisors Read and understand employment policies and safety rules/procedures in English Makes prompt, sound decisions in real time to effectively address customer needs and resolve issues Be comfortable communicating and collaborating with customers and colleagues Meeting daily sales goal challenges Responsible for acquiring new customers by opening credit accounts and sharing loyalty benefits Enjoy meeting people, learning about them, and sharing information Resourceful and eager to start a new venture and can adapt to changing priorities; you can work on your own but are great with team dynamics You can handle electronic devices with no problem Essential Physical Requirements You Will Perform This position requires talking, lifting, constant moving, standing, and reaching with arms and hands. Standing for at least two consecutive hours, lifting at least 25lbs. stooping, kneeling, crouching, and climbing ladders, reaching, including above eye level Requires close vision, color vision, depth perception, and focus adjustment Frequent use of computers and other technology, necessary to perform job functions, including handheld equipment, cash register and ability to process register transactions What We Can Offer You Join a team where work is as rewarding as it is fun! We offer a dynamic, inclusive environment with competitive pay and benefits. Enjoy comprehensive health and wellness coverage and a 401(k) match to invest in your future. Prioritize your well-being with paid time off and eight paid holidays. Grow your career with continuous learning and leadership development. Plus, build community by joining one of our Colleague Resource Groups and make a difference through our volunteer opportunities. Some additional benefits we offer include: Merchandise discounts Performance-based incentives Annual merit review Employee Assistance Program with mental health counseling and legal/financial advice Access the full menu of benefits offerings here. About Us This is a great time to join Macy’s! Whether you’re helping a customer find the perfect gift, streamlining operations in one of our distribution centers, enhancing our online shopping experience, buying in-style and on-trend merchandise to outfit our customers, or designing a balloon for the Thanksgiving Day Parade, we offer unique opportunities to be part of some of the most memorable moments in people’s lives. Join us and help write the next chapter in our story - Apply Today! This job description is not all-inclusive and may not apply to colleagues covered by a collective bargaining agreement. Macy's Inc. reserves the right to amend this job description at any time. Macy's Inc. is an Equal Opportunity Employer, committed to an inclusive work environment. STORES00 This position may be eligible for performance-based incentives/bonuses. Benefits include 401k, medical/vision/dental/life/disability insurance options, PTO accruals, Holidays, and more. Eligibility requirements may apply based on location, job level, classification, and length of employment. Additional benefit details are available at macysJOBS.com.
Robotics Implementation Lead About KBS Kellermeyer Bergensons Services (KBS) is the largest privately held provider of facility services in North America, servicing over 2 billion square feet of space daily. We help industry leaders across a wide range of key verticals—including retail, industrial and logistics, healthcare, education, manufacturing, and more—maintain clean, efficient, and welcoming spaces that support their operations. As we continue to grow, we’re looking for team members who are dedicated, reliable, and ready to contribute to a culture built on respect, opportunity, and pride in service. If this sounds like you, then why wait, APPLY TODAY!! Position Summary The Robotics Implementation Lead is responsible for planning, directing, and optimizing the deployment and performance of robotic cleaning solutions across customer sites. This role owns end-to-end implementation strategy, including evaluating operational impact, determining deployment approaches, and ensuring successful adoption aligned with business objectives. Bilingual fluency in English and Spanish, along with experience in janitorial operations and emerging technologies, is strongly preferred. Essential Duties and Responsibilities Responsibilities may include but are not limited to: · Lead remote and in-person training for field teams using a train-the-trainer methodology, ensuring successful adoption of robotics solutions and operational readiness across sites. · Assess site conditions and determine the appropriate deployment approach, including go/no-go recommendations based on operational readiness, risk, and business impact. · Drive initial robot deployments, including mapping, validation, and performance optimization, while determining corrective actions needed to support successful implementation outcomes. · Lead onsite implementation activities and act as a primary decision-maker during deployment and early-stage operational issues. · Serve as the Robotics Subject Matter Expert (SME), providing strategic guidance on deployment, operation, troubleshooting, and optimization. · Analyze robot performance data, identify trends or issues, and determine actions necessary to improve operational efficiency and deployment success. · Document performance metrics and synthesize findings into recap reports, recommendations, and actionable insights for leadership. · Identify technical and operational risks and independently determine mitigation strategies to support successful deployment and sustained site performance. · Partner closely with the Robotics Implementation Director to share field insights, elevate patterns or anomalies, and recommend process improvements and scaling opportunities. Additional Duties and Responsibilities · Partner cross-functionally to support additional robot testing when coverage gaps arise, ensuring continuity of robotics operations and identifying opportunities to improve implementation effectiveness and operational performance. · Support customer-facing robot demonstrations and solution discussions as needed, providing subject matter expertise and recommending deployment approaches based on business needs and operational fit. · Communicate clearly with stakeholders by providing deployment updates, elevating risks or issues, and sharing recommendations to support informed decision-making and successful adoption. Knowledge, Skills, and Competencies · Strong understanding of cleaning operations, equipment, and their impact on site readiness, deployment success, and operational performance. · Familiarity with robotic cleaning systems, including deployment, optimization, troubleshooting, and performance analysis. · Strong communication skills, with the ability to provide clear recommendations, influence stakeholders, and support cross-functional alignment; bilingual English and Spanish preferred. · Strong analytical, problem-solving, and decision-making skills, with the ability to identify issues, assess risks, and determine appropriate solutions. · Detail-oriented and proactive, with the ability to manage multiple priorities and drive continuous improvement. · Ability to work independently, exercise sound judgment, and collaborate effectively across functions in a dynamic environment. Educational Qualifications/Job Experience Requirements Education Associate or bachelor’s Degree in a related field. Experience Fluency in Spanish, with experience training and supporting multilingual teams, is strongly preferred. · 3+ years of experience in robotics implementation, operations, or a related field, preferably within the janitorial, building maintenance, or service industry. · Bilingual proficiency in English and Spanish is strongly preferred. · Experience in commercial cleaning, including knowledge of cleaning protocols, equipment, and operational environments. · Experience supporting or coordinating retail cleaning operations in high-traffic environments. · Hands-on experience with emerging technologies, particularly robotic cleaning systems. · Strong analytical and observational skills, with the ability to assess operational conditions and identify opportunities for improvement. · Strong communication skills, with the ability to clearly convey recommendations, updates, and implementation priorities to a variety of stakeholders. · Detail-oriented and proactive, with the ability to manage competing priorities and support successful implementation outcomes. Working Conditions/Physical Requirements Schedule: · Variable deployment schedules, including occasional overnight shifts, weekends, and holidays as needed. The working conditions and physical environments described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Physical requirements: · Extended periods of work seated at a desk; repetitive hand motions; prolonged use of computer; occasionally lift and carry up to 50 lbs. · Ability to stand, walk, kneel, or crouch for extended periods. · Field work primarily in retail and commercial environments. · Ability to speak clearly (use of voice). · Vision requirements include close vision, distance vision, moderate peripheral vision, depth perception, and ability to adjust focus. Environment: · Office environment generally mild to moderate conditions including varying temperatures and noise levels conducive to a busy workplace and office equipment. · Lighting varies based on building requirements and may be adjusted within reason. · Time constraints and related pressures to complete work are high. Travel: 60% KBS considers all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity, and expression, marital or military status, or based on an individual's status in any group or class protected by applicable federal, state, or local law. KBS also provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.
Why Wells Fargo: Are you looking for more? Find it here. At Wells Fargo, we're more than a financial services leader – we’re a global trailblazer committed to driving innovation, empowering communities, and helping our customers succeed. We believe that a meaningful career is much more than just a job – it’s about finding all of the elements to help you thrive, in one place. Living the Well Life means you’re supported in life, not just work. It means having robust benefits, competitive compensation, and programs designed to help you find work-life balance and well-being. You’ll be rewarded for investing in your community, celebrated for being your authentic self, and empowered to grow. And we’re recognized for it – Wells Fargo once again ranked in the top five on the 2026 LinkedIn Top Companies list of best workplaces “to grow your career” in the U.S. Join us! About this role: Wells Fargo is seeking accomplished, people‑focused leaders interested in a Branch Manager career within the National Branch Network. This opportunity is designed for experienced managers who bring a strong foundation in branch leadership and are looking to apply their expertise within the Wells Fargo environment. As a Branch Manager, you will serve as the sales leader of the branch, accountable for acquiring, deepening and retaining customer relationships to drive consistent growth in primary checking, deposits, lending, credit cards and investments through disciplined execution, strong coaching, and effective performance management. You will lead, coach, and develop a team to consistently execute behaviors and improve banker productivity. You will foster an engaged, accountable culture focused on uncovering customer financial needs and recommending Wells Fargo solutions that deepen relationships and drive long‑term value. You will balance growth objectives with strong operational risk management to protect customers, employees, and the company. Your onboarding starts with participation in the Branch Manager Readiness Program which is intended to offer a structured and supportive transition into leadership at Wells Fargo. Participants gain hands-on experience through guidance, mentorship, job shadowing, and practical learning opportunities in day-to-day branch operations. The program provides foundational knowledge, real-world practice, and leadership readiness needed to effectively lead a team and make an impact from day one. Successful completion of the Branch Manager Readiness program is required to transition into a Branch Manager position. Branch assignment is based on business need and branch availability at the time of placement. While in training, this position is an interim, nonexempt role. Employees currently serving in a Branch Manager role at Wells Fargo are not required to complete the program. In this role you will: Provide strong, inclusive leadership to build and retain a high‑performing team, establishing clear expectations, and managing performance through targeted coaching to deliver sales, service, and operational excellence. Lead a branch team to proactively identify customer financial needs and deliver tailored consumer and business solutions that drive both customer value and business outcomes. Use branch manager routines to build individual capability, confidence, and productivity, delivering consistent, high‑impact coaching through observation, feedback, and follow‑up while holding the team accountable to behaviors and outcomes aligned to Wells Fargo priorities. Partner closely with internal sales partners to provide customers a comprehensive, coordinated Wells Fargo experience across Wealth & Investment Management, Business Banking, and Home Lending to maximize relationship depth, customer value, and branch performance. Identify opportunities for making banking easier for customers through education and demonstration of available digital options. Leverage reporting and employee observations to gain insight into strengths and opportunities, taking decisive action to improve team performance and expand primary bank relationships and wallet share. Demonstrate ownership by balancing growth, operational soundness, and talent decisions while proactively managing risk, resolving issues, and modeling behaviors that protect customers, employees, and the company. Required Qualifications: 5+ years of banking, financial services, or Branch Network experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education 2+ years of leadership experience Desired Qualifications: Proven ability to hire, coach, and develop sales professionals and direct reports, fostering a culture of accountability, collaboration, adaptability, and high performance. Demonstrated ability to lead a customer-focused sales culture, driving measurable growth through coaching, accountability, disciplined execution, and taking ownership of performance outcomes, talent decisions, and risk management. Ability to analyze performance, identify strengths and opportunities, and execute action plans that enable the team to achieve business objectives. Exercise independent judgement and critical thinking skills to manage time, prioritize, and delegate tasks in a complex, fast-paced environment. Demonstrated success managing and coaching across affluent, high net worth, and business customer segments by identifying complex financial needs and building strong relationships with customers, internal partners, and community stakeholders. Ability to lead teams in influencing, educating, and connecting customers to technology, articulating the value of digital banking solutions to enhance customer experience. Knowledge of banking laws and regulations, including compliance controls, operational risk management, and loss prevention, with the ability to model and reinforce behaviors that protect customers, employees, and the company. Job Expectations: Ability to work a schedule that includes Saturdays. Ability to travel in assigned geography up to 50% of the time during the first 6 months (and prior to or up until placement in a specific branch), depending on location. SAFE registration is required at the time of employment and Wells Fargo will initiate the process after your start date. Loan Originators must meet LO/CFPB requirements and comply with Wells Fargo policies, including standards related to financial responsibility, character, fitness, and criminal background. A credit report may be reviewed (credit score not included) and additional ongoing screening may apply. This position is not eligible for Visa sponsorship. Pay Range Reflected is the base pay range offered for this position. Pay may vary depending on factors including but not limited to demonstrated examples of prior performance, skills, experience, or work location. Employees may also be eligible for incentive opportunities. $37.50 - $67.31 Benefits Wells Fargo provides eligible employees with a comprehensive set of benefits, many of which are listed below. Visit Benefits - Wells Fargo Jobs for an overview of the following benefit plans and programs offered to employees. Health benefits 401(k) Plan Paid time off Disability benefits Life insurance, critical illness insurance, and accident insurance Parental leave Critical caregiving leave Discounts and savings Commuter benefits Tuition reimbursement Scholarships for dependent children Adoption reimbursement Posting End Date: 5 Jul 2026 *Job posting may come down early due to volume of applicants. We Value Equal Opportunity Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic. Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements. Applicants with Disabilities To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo. Drug and Alcohol Policy Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more. Wells Fargo Recruitment and Hiring Requirements: a. Third-Party recordings are prohibited unless authorized by Wells Fargo. b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.
Why Wells Fargo: Are you looking for more? Find it here. At Wells Fargo, we're more than a financial services leader – we’re a global trailblazer committed to driving innovation, empowering communities, and helping our customers succeed. We believe that a meaningful career is much more than just a job – it’s about finding all of the elements to help you thrive, in one place. Living the Well Life means you’re supported in life, not just work. It means having robust benefits, competitive compensation, and programs designed to help you find work-life balance and well-being. You’ll be rewarded for investing in your community, celebrated for being your authentic self, and empowered to grow. And we’re recognized for it – Wells Fargo once again ranked in the top five on the 2026 LinkedIn Top Companies list of best workplaces “to grow your career” in the U.S. Join us! About this role: Wells Fargo is seeking accomplished, people‑focused leaders interested in a Branch Manager career within the National Branch Network. This opportunity is designed for experienced managers who bring a strong foundation in branch leadership and are looking to apply their expertise within the Wells Fargo environment. As a Branch Manager, you will serve as the sales leader of the branch, accountable for acquiring, deepening and retaining customer relationships to drive consistent growth in primary checking, deposits, lending, credit cards and investments through disciplined execution, strong coaching, and effective performance management. You will lead, coach, and develop a team to consistently execute behaviors and improve banker productivity. You will foster an engaged, accountable culture focused on uncovering customer financial needs and recommending Wells Fargo solutions that deepen relationships and drive long‑term value. You will balance growth objectives with strong operational risk management to protect customers, employees, and the company. Your onboarding starts with participation in the Branch Manager Readiness Program which is intended to offer a structured and supportive transition into leadership at Wells Fargo. Participants gain hands-on experience through guidance, mentorship, job shadowing, and practical learning opportunities in day-to-day branch operations. The program provides foundational knowledge, real-world practice, and leadership readiness needed to effectively lead a team and make an impact from day one. Successful completion of the Branch Manager Readiness program is required to transition into a Branch Manager position. Branch assignment is based on business need and branch availability at the time of placement. While in training, this position is an interim, nonexempt role. Employees currently serving in a Branch Manager role at Wells Fargo are not required to complete the program. In this role you will: Provide strong, inclusive leadership to build and retain a high‑performing team, establishing clear expectations, and managing performance through targeted coaching to deliver sales, service, and operational excellence. Lead a branch team to proactively identify customer financial needs and deliver tailored consumer and business solutions that drive both customer value and business outcomes. Use branch manager routines to build individual capability, confidence, and productivity, delivering consistent, high‑impact coaching through observation, feedback, and follow‑up while holding the team accountable to behaviors and outcomes aligned to Wells Fargo priorities. Partner closely with internal sales partners to provide customers a comprehensive, coordinated Wells Fargo experience across Wealth & Investment Management, Business Banking, and Home Lending to maximize relationship depth, customer value, and branch performance. Identify opportunities for making banking easier for customers through education and demonstration of available digital options. Leverage reporting and employee observations to gain insight into strengths and opportunities, taking decisive action to improve team performance and expand primary bank relationships and wallet share. Demonstrate ownership by balancing growth, operational soundness, and talent decisions while proactively managing risk, resolving issues, and modeling behaviors that protect customers, employees, and the company. Required Qualifications: 5+ years of banking, financial services, or Branch Network experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education 2+ years of leadership experience Desired Qualifications: Proven ability to hire, coach, and develop sales professionals and direct reports, fostering a culture of accountability, collaboration, adaptability, and high performance. Demonstrated ability to lead a customer-focused sales culture, driving measurable growth through coaching, accountability, disciplined execution, and taking ownership of performance outcomes, talent decisions, and risk management. Ability to analyze performance, identify strengths and opportunities, and execute action plans that enable the team to achieve business objectives. Exercise independent judgement and critical thinking skills to manage time, prioritize, and delegate tasks in a complex, fast-paced environment. Demonstrated success managing and coaching across affluent, high net worth, and business customer segments by identifying complex financial needs and building strong relationships with customers, internal partners, and community stakeholders. Ability to lead teams in influencing, educating, and connecting customers to technology, articulating the value of digital banking solutions to enhance customer experience. Knowledge of banking laws and regulations, including compliance controls, operational risk management, and loss prevention, with the ability to model and reinforce behaviors that protect customers, employees, and the company. Job Expectations: Ability to work a schedule that includes Saturdays. Ability to travel in assigned geography up to 50% of the time during the first 6 months (and prior to or up until placement in a specific branch), depending on location. SAFE registration is required at the time of employment and Wells Fargo will initiate the process after your start date. Loan Originators must meet LO/CFPB requirements and comply with Wells Fargo policies, including standards related to financial responsibility, character, fitness, and criminal background. A credit report may be reviewed (credit score not included) and additional ongoing screening may apply. This position is not eligible for Visa sponsorship. Pay Range Reflected is the base pay range offered for this position. Pay may vary depending on factors including but not limited to demonstrated examples of prior performance, skills, experience, or work location. Employees may also be eligible for incentive opportunities. $37.50 - $67.31 Benefits Wells Fargo provides eligible employees with a comprehensive set of benefits, many of which are listed below. Visit Benefits - Wells Fargo Jobs for an overview of the following benefit plans and programs offered to employees. Health benefits 401(k) Plan Paid time off Disability benefits Life insurance, critical illness insurance, and accident insurance Parental leave Critical caregiving leave Discounts and savings Commuter benefits Tuition reimbursement Scholarships for dependent children Adoption reimbursement Posting End Date: 8 Jul 2026 *Job posting may come down early due to volume of applicants. We Value Equal Opportunity Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic. Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements. Applicants with Disabilities To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo. Drug and Alcohol Policy Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more. Wells Fargo Recruitment and Hiring Requirements: a. Third-Party recordings are prohibited unless authorized by Wells Fargo. b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.
Why Wells Fargo: Are you looking for more? Find it here. At Wells Fargo, we're more than a financial services leader – we’re a global trailblazer committed to driving innovation, empowering communities, and helping our customers succeed. We believe that a meaningful career is much more than just a job – it’s about finding all of the elements to help you thrive, in one place. Living the Well Life means you’re supported in life, not just work. It means having robust benefits, competitive compensation, and programs designed to help you find work-life balance and well-being. You’ll be rewarded for investing in your community, celebrated for being your authentic self, and empowered to grow. And we’re recognized for it – Wells Fargo once again ranked in the top five on the 2026 LinkedIn Top Companies list of best workplaces “to grow your career” in the U.S. Join us! About this role: Wells Fargo is seeking accomplished, people‑focused leaders interested in a Branch Manager career within the National Branch Network. This opportunity is designed for experienced managers who bring a strong foundation in branch leadership and are looking to apply their expertise within the Wells Fargo environment. As a Branch Manager, you will serve as the sales leader of the branch, accountable for acquiring, deepening and retaining customer relationships to drive consistent growth in primary checking, deposits, lending, credit cards and investments through disciplined execution, strong coaching, and effective performance management. You will lead, coach, and develop a team to consistently execute behaviors and improve banker productivity. You will foster an engaged, accountable culture focused on uncovering customer financial needs and recommending Wells Fargo solutions that deepen relationships and drive long‑term value. You will balance growth objectives with strong operational risk management to protect customers, employees, and the company. Your onboarding starts with participation in the Branch Manager Readiness Program which is intended to offer a structured and supportive transition into leadership at Wells Fargo. Participants gain hands-on experience through guidance, mentorship, job shadowing, and practical learning opportunities in day-to-day branch operations. The program provides foundational knowledge, real-world practice, and leadership readiness needed to effectively lead a team and make an impact from day one. Successful completion of the Branch Manager Readiness program is required to transition into a Branch Manager position. Branch assignment is based on business need and branch availability at the time of placement. While in training, this position is an interim, nonexempt role. Employees currently serving in a Branch Manager role at Wells Fargo are not required to complete the program. In this role you will: Provide strong, inclusive leadership to build and retain a high‑performing team, establishing clear expectations, and managing performance through targeted coaching to deliver sales, service, and operational excellence. Lead a branch team to proactively identify customer financial needs and deliver tailored consumer and business solutions that drive both customer value and business outcomes. Use branch manager routines to build individual capability, confidence, and productivity, delivering consistent, high‑impact coaching through observation, feedback, and follow‑up while holding the team accountable to behaviors and outcomes aligned to Wells Fargo priorities. Partner closely with internal sales partners to provide customers a comprehensive, coordinated Wells Fargo experience across Wealth & Investment Management, Business Banking, and Home Lending to maximize relationship depth, customer value, and branch performance. Identify opportunities for making banking easier for customers through education and demonstration of available digital options. Leverage reporting and employee observations to gain insight into strengths and opportunities, taking decisive action to improve team performance and expand primary bank relationships and wallet share. Demonstrate ownership by balancing growth, operational soundness, and talent decisions while proactively managing risk, resolving issues, and modeling behaviors that protect customers, employees, and the company. Required Qualifications: 5+ years of banking, financial services, or Branch Network experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education 2+ years of leadership experience Desired Qualifications: Proven ability to hire, coach, and develop sales professionals and direct reports, fostering a culture of accountability, collaboration, adaptability, and high performance. Demonstrated ability to lead a customer-focused sales culture, driving measurable growth through coaching, accountability, disciplined execution, and taking ownership of performance outcomes, talent decisions, and risk management. Ability to analyze performance, identify strengths and opportunities, and execute action plans that enable the team to achieve business objectives. Exercise independent judgement and critical thinking skills to manage time, prioritize, and delegate tasks in a complex, fast-paced environment. Demonstrated success managing and coaching across affluent, high net worth, and business customer segments by identifying complex financial needs and building strong relationships with customers, internal partners, and community stakeholders. Ability to lead teams in influencing, educating, and connecting customers to technology, articulating the value of digital banking solutions to enhance customer experience. Knowledge of banking laws and regulations, including compliance controls, operational risk management, and loss prevention, with the ability to model and reinforce behaviors that protect customers, employees, and the company. Job Expectations: Ability to work a schedule that includes Saturdays. Ability to travel in assigned geography up to 50% of the time during the first 6 months (and prior to or up until placement in a specific branch), depending on location. SAFE registration is required at the time of employment and Wells Fargo will initiate the process after your start date. Loan Originators must meet LO/CFPB requirements and comply with Wells Fargo policies, including standards related to financial responsibility, character, fitness, and criminal background. A credit report may be reviewed (credit score not included) and additional ongoing screening may apply. This position is not eligible for Visa sponsorship. Pay Range Reflected is the base pay range offered for this position. Pay may vary depending on factors including but not limited to demonstrated examples of prior performance, skills, experience, or work location. Employees may also be eligible for incentive opportunities. $37.50 - $67.31 Benefits Wells Fargo provides eligible employees with a comprehensive set of benefits, many of which are listed below. Visit Benefits - Wells Fargo Jobs for an overview of the following benefit plans and programs offered to employees. Health benefits 401(k) Plan Paid time off Disability benefits Life insurance, critical illness insurance, and accident insurance Parental leave Critical caregiving leave Discounts and savings Commuter benefits Tuition reimbursement Scholarships for dependent children Adoption reimbursement Posting End Date: 8 Jul 2026 *Job posting may come down early due to volume of applicants. We Value Equal Opportunity Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic. Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements. Applicants with Disabilities To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo. Drug and Alcohol Policy Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more. Wells Fargo Recruitment and Hiring Requirements: a. Third-Party recordings are prohibited unless authorized by Wells Fargo. b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.
Why Wells Fargo: Are you looking for more? Find it here. At Wells Fargo, we're more than a financial services leader – we’re a global trailblazer committed to driving innovation, empowering communities, and helping our customers succeed. We believe that a meaningful career is much more than just a job – it’s about finding all of the elements to help you thrive, in one place. Living the Well Life means you’re supported in life, not just work. It means having robust benefits, competitive compensation, and programs designed to help you find work-life balance and well-being. You’ll be rewarded for investing in your community, celebrated for being your authentic self, and empowered to grow. And we’re recognized for it – Wells Fargo once again ranked in the top five on the 2026 LinkedIn Top Companies list of best workplaces “to grow your career” in the U.S. Join us! About this role: Wells Fargo is seeking accomplished, people‑focused leaders interested in a Branch Manager career within the National Branch Network. This opportunity is designed for experienced managers who bring a strong foundation in branch leadership and are looking to apply their expertise within the Wells Fargo environment. As a Branch Manager, you will serve as the sales leader of the branch, accountable for acquiring, deepening and retaining customer relationships to drive consistent growth in primary checking, deposits, lending, credit cards and investments through disciplined execution, strong coaching, and effective performance management. You will lead, coach, and develop a team to consistently execute behaviors and improve banker productivity. You will foster an engaged, accountable culture focused on uncovering customer financial needs and recommending Wells Fargo solutions that deepen relationships and drive long‑term value. You will balance growth objectives with strong operational risk management to protect customers, employees, and the company. Your onboarding starts with participation in the Branch Manager Readiness Program which is intended to offer a structured and supportive transition into leadership at Wells Fargo. Participants gain hands-on experience through guidance, mentorship, job shadowing, and practical learning opportunities in day-to-day branch operations. The program provides foundational knowledge, real-world practice, and leadership readiness needed to effectively lead a team and make an impact from day one. Successful completion of the Branch Manager Readiness program is required to transition into a Branch Manager position. Branch assignment is based on business need and branch availability at the time of placement. While in training, this position is an interim, nonexempt role. Employees currently serving in a Branch Manager role at Wells Fargo are not required to complete the program. In this role you will: Provide strong, inclusive leadership to build and retain a high‑performing team, establishing clear expectations, and managing performance through targeted coaching to deliver sales, service, and operational excellence. Lead a branch team to proactively identify customer financial needs and deliver tailored consumer and business solutions that drive both customer value and business outcomes. Use branch manager routines to build individual capability, confidence, and productivity, delivering consistent, high‑impact coaching through observation, feedback, and follow‑up while holding the team accountable to behaviors and outcomes aligned to Wells Fargo priorities. Partner closely with internal sales partners to provide customers a comprehensive, coordinated Wells Fargo experience across Wealth & Investment Management, Business Banking, and Home Lending to maximize relationship depth, customer value, and branch performance. Identify opportunities for making banking easier for customers through education and demonstration of available digital options. Leverage reporting and employee observations to gain insight into strengths and opportunities, taking decisive action to improve team performance and expand primary bank relationships and wallet share. Demonstrate ownership by balancing growth, operational soundness, and talent decisions while proactively managing risk, resolving issues, and modeling behaviors that protect customers, employees, and the company. Required Qualifications: 5+ years of banking, financial services, or Branch Network experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education 2+ years of leadership experience Desired Qualifications: Proven ability to hire, coach, and develop sales professionals and direct reports, fostering a culture of accountability, collaboration, adaptability, and high performance. Demonstrated ability to lead a customer-focused sales culture, driving measurable growth through coaching, accountability, disciplined execution, and taking ownership of performance outcomes, talent decisions, and risk management. Ability to analyze performance, identify strengths and opportunities, and execute action plans that enable the team to achieve business objectives. Exercise independent judgement and critical thinking skills to manage time, prioritize, and delegate tasks in a complex, fast-paced environment. Demonstrated success managing and coaching across affluent, high net worth, and business customer segments by identifying complex financial needs and building strong relationships with customers, internal partners, and community stakeholders. Ability to lead teams in influencing, educating, and connecting customers to technology, articulating the value of digital banking solutions to enhance customer experience. Knowledge of banking laws and regulations, including compliance controls, operational risk management, and loss prevention, with the ability to model and reinforce behaviors that protect customers, employees, and the company. Job Expectations: Ability to work a schedule that includes Saturdays. Ability to travel in assigned geography up to 50% of the time during the first 6 months (and prior to or up until placement in a specific branch), depending on location. SAFE registration is required at the time of employment and Wells Fargo will initiate the process after your start date. Loan Originators must meet LO/CFPB requirements and comply with Wells Fargo policies, including standards related to financial responsibility, character, fitness, and criminal background. A credit report may be reviewed (credit score not included) and additional ongoing screening may apply. This position is not eligible for Visa sponsorship. Pay Range Reflected is the base pay range offered for this position. Pay may vary depending on factors including but not limited to demonstrated examples of prior performance, skills, experience, or work location. Employees may also be eligible for incentive opportunities. $37.50 - $67.31 Benefits Wells Fargo provides eligible employees with a comprehensive set of benefits, many of which are listed below. Visit Benefits - Wells Fargo Jobs for an overview of the following benefit plans and programs offered to employees. Health benefits 401(k) Plan Paid time off Disability benefits Life insurance, critical illness insurance, and accident insurance Parental leave Critical caregiving leave Discounts and savings Commuter benefits Tuition reimbursement Scholarships for dependent children Adoption reimbursement Posting End Date: 8 Jul 2026 *Job posting may come down early due to volume of applicants. We Value Equal Opportunity Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic. Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements. Applicants with Disabilities To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo. Drug and Alcohol Policy Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more. Wells Fargo Recruitment and Hiring Requirements: a. Third-Party recordings are prohibited unless authorized by Wells Fargo. b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.