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Pay Range: USD $110,000.00 - USD $150,000.00 /Yr. Job Description: Hotel Equities, a multi-award-winning hotel development and hospitality management company, is seeking a dynamic, results-oriented General Manager to lead the Guesthouse Hotel at LaValle. This is a unique full-service hospitality leadership opportunity within a wellness-oriented property that includes golf, racket sports, spa, pool, and fitness amenities. The General Manager will lead the hotel operation and its team of approximately 16-20 associates across front office, housekeeping, laundry, maintenance, and sales. While the club manages the wellness and recreational amenities, the hotel General Manager will be accountable for delivering a cohesive guest experience and effectively partnering with the broader club management team. Job Purpose The General Manager provides overall leadership, direction, accountability, and operational oversight for the hotel. This role is responsible for hotel operations, financial performance, commercial strategy, associate leadership, guest experience, and owner relationships. The General Manager must be highly self-directed and comfortable operating in a collaborative environment involving hotel leadership, ownership, the club management team, employees, members, and shared support resources. What You'll Do Provide strategic and hands-on leadership for hotel operations, ensuring an exceptional guest experience and operational excellence. Lead and develop a team of approximately 16 associates across front office, housekeeping, laundry, maintenance, and sales. Drive financial performance, including revenue, profitability, labor, expense management, and market-share objectives. Take an active role in commercial strategy and revenue generation, working independently and in partnership with the Sales Manager and shared Revenue Director. Identify and pursue opportunities to strengthen hotel revenue, business performance, and market position. Oversee hotel financial performance and use operating reports, trends, and business intelligence to make informed decisions and take timely action. Build strong relationships with ownership and serve as a visible, credible business partner on property. Partner closely with the broader club management team to ensure alignment between hotel operations, club operations, employees, members, and the overall guest experience. Lead with an understanding of the property's wellness-oriented positioning, ensuring the hotel experience complements amenities including golf, racket sports, spa, pool, and fitness. Set clear expectations and hold leaders and associates accountable for performance, productivity, service, and company standards. Coach, develop, recognize, and retain associates while supporting recruitment, onboarding, performance management, and succession planning. Respond effectively to guest concerns and foster a consistent service-recovery culture. Ensure compliance with Hotel Equities standards, brand requirements, company policies, and applicable operational requirements. Manage staffing, schedules, supplies, and departmental resources to support operational and financial objectives. Communicate effectively with hotel leadership, ownership, club leadership, associates, members, and shared support teams. Perform other duties as assigned. Qualifications & Requirements Previous General Manager or significant hotel leadership experience in a full-service hospitality environment. Demonstrated experience leading hotel operations with responsibility for financial performance and business results. Strong commercial mindset with the ability to identify and direct revenue-generating opportunities. Experience partnering with Sales and Revenue leadership to drive hotel performance. Experience working directly with ownership or senior stakeholders and communicating business performance effectively. Ability to operate independently, exercise sound judgment, and take ownership of decisions and results. Strong leadership, communication, organizational, financial, and problem-solving skills. Ability to lead in a complex, collaborative environment involving multiple operating partners and stakeholders. Ability to work flexible hours, including evenings, weekends, and holidays, as needed. High school diploma or equivalent required; bachelor's degree preferred. What We're Looking For A highly self-directed leader who takes ownership and can independently drive hotel performance. A commercially minded hotel executive who understands that strong operations and strong revenue performance go hand in hand. An authentic leader who inspires, develops, and empowers associates. A strategic and financially astute thinker who can translate operating information into action. A relationship-oriented leader who can effectively partner with ownership, club leadership, Sales, Revenue, associates, and members. A service-focused professional who leads by example and understands the expectations of a full-service resort-style guest experience. A leader who aligns naturally with a wellness-oriented hospitality environment. Someone who demonstrates integrity, accountability, sound judgment, and professionalism. Property & Operating Environment Full-service hotel experience with a resort-style guest experience. Wellness-oriented environment with golf, racket sports, spa, pool, and fitness amenities managed by the club. Hotel General Manager oversees the hotel team while partnering closely with club leadership. Approximately 16 hotel associates across front office, housekeeping, laundry, maintenance, and sales. Regular interaction with ownership, club management, employees, and members. Technology & Systems Opera ProfitSword Property Management Systems (PMS) Hotel reporting and operating platforms Microsoft Office Suite and standard business technology Physical Requirements This position requires the ability to: Stand, walk, bend, reach, and move throughout the hotel as needed. Use computers, tablets, phones, and standard office equipment for extended periods. Occasionally lift or carry supplies and equipment up to 25 pounds. Travel throughout the property and occasionally off-site for meetings and business needs. Compensation & Benefits Salary Range: $110,000–$150,000 Eligible for performance bonus opportunity Cell Phone Allowance Medical, Dental & Vision Insurance Paid Vacation, Sick Time & Holidays 401(k) Retirement Plan Employee Assistance Program Career Growth Opportunities & Leadership Development Programs Reduced Hotel Rates Throughout Our Portfolio Employee Referral Program Life Insurance Flexible Spending Account (FSA) Paid Parental Leave Exclusive Third-Party Discounts (Shopping, Travel, Entertainment & More) Why Hotel Equities? At Hotel Equities, we believe hospitality begins with people. Our award-winning culture is built on integrity, accountability, service, and leadership. We empower our associates to grow professionally while delivering exceptional experiences for our guests and outstanding results for our owners. Hotel Equities is an Equal Opportunity Employer. We celebrate diversity and are committed to fostering an inclusive workplace where every associate is respected, valued, and empowered to succeed. Hotel Equities is committed to 100% wage transparency for all open positions. Explore opportunities across our diverse portfolio and discover where your hospitality career can grow with us. Please note: This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with this position. Responsibilities may evolve based on business needs.
What if the work you did every day could impact the lives of people you know? Or all of humanity? At Illumina, we are expanding access to genomic technology to realize health equity for billions of people around the world. Our efforts enable life-changing discoveries that are transforming human health through the early detection and diagnosis of diseases and new treatment options for patients. Working at Illumina means being part of something bigger than yourself. Every person, in every role, has the opportunity to make a difference. Surrounded by extraordinary people, inspiring leaders, and world changing projects, you will do more and become more than you ever thought possible. Position Summary: At Illumina, our HR team is highly collaborative, creative, and passionate about advancing our mission through our people practices. We are seeking an experienced Senior Staff HR Business Partner to support several organizations within our BioInsight organization. In this high-impact individual contributor role, you will partner closely with senior business leaders to translate business priorities into organization and talent strategies that enable performance, innovation and growth. You will serve as a trusted advisor to leaders, bringing strong business acumen, organizational insight and pragmatic HR expertise to complex business and people challenges. The successful candidate will combine strategic thinking with strong execution, operate independently across a broad range of organizational, talent and workforce priorities, and bring curiosity and demonstrated experience leveraging AI and emerging technologies to enhance the impact and effectiveness of HR work. *This is a full-time role, Monday through Friday, with an expectation of 3-4 in-office days per week and additional on-site presence as needed. The individual must reside in the greater San Diego area and be able to commute to our corporate offices. Responsibilities: Partner with senior leaders to understand business strategy, organizational priorities and key capabilities, translating them into actionable organization, workforce and talent strategies. Serve as a trusted advisor and thought partner to leadership teams, bringing a strong point of view on organizational effectiveness, talent, leadership, culture and the workforce implications of business decisions. Provide consultation on organization design, organizational effectiveness, team effectiveness and change management, including organization structures, roles and responsibilities, spans and layers, operating models and ways of working. Support organizations as they evolve and scale, identifying the organizational capabilities, skills and workforce requirements needed to deliver current and future business priorities. Build strong leadership teams and talent pipelines through succession planning, talent reviews, development planning, leadership coaching and thoughtful internal and external talent decisions; lead core HR processes including performance management and compensation planning. Use workforce data, business metrics and qualitative insights to diagnose organizational challenges, identify trends and inform talent and workforce decisions. Leverage AI and emerging technologies to enhance the quality, speed and strategic impact of HRBP work, including workforce analysis, scenario modeling, talent insights and decision support. Identify opportunities to automate and redesign HR workflows using AI-enabled tools and agents, while applying sound judgment, governance and data stewardship. Help leaders understand the workforce implications of AI and other emerging technologies, including how work, workflows, roles, skills and organizational capabilities may need to evolve, and translate those implications into practical workforce and talent actions. Qualifications: Typically requires a minimum of 12 years of related experience with a Bachelor’s degree; or 8 years and a Master’s degree; or a PhD with 5 years of experience; or equivalent experience. Demonstrated success partnering with senior leaders in complex, highly skilled organizations; experience supporting scientific, technical, software, data/AI, bioinformatics, clinical or life sciences organizations is preferred. Strong business acumen with demonstrated ability to translate business strategy into practical organization, workforce and talent solutions. Demonstrated experience in organization design and effectiveness, talent management, succession planning, leadership development and organizational change. Strong consulting, influencing and communication skills, including the ability to constructively challenge senior leaders and bring an independent point of view. Demonstrated ability to use workforce data, analytics and business information to generate insights and influence decisions. Demonstrated experience applying AI tools and capabilities in an HR/HRBP environment to improve analysis, decision support, productivity or HR processes; experience experimenting with automation, AI-enabled workflows or agents is strongly valued. Other Competencies & Requirements: Business Acumen & Intellectual Curiosity - quickly learns the business, its strategy, operating model and key drivers of performance. Strategic & Systems Thinking - connects business, organization, talent, technology and workforce considerations and anticipates broader implications. Consultative Leadership & Influence - builds trusted relationships while maintaining the confidence and independence to challenge assumptions and offer a strong point of view. Organizational Problem Solving - breaks down ambiguous and complex organizational challenges and develops pragmatic, scalable solutions. Data & AI Fluency - effectively combines workforce data, business insights and AI-enabled capabilities to improve analysis, decision-making and HR effectiveness; demonstrates curiosity and willingness to experiment with new technologies and ways of working. Change Agility & Learning Orientation - operates effectively through ambiguity and change, continuously learns and helps leaders and organizations adapt to evolving business and technology environments. Execution & Collaboration - works independently, prioritizes effectively and drives outcomes while collaborating seamlessly across HR disciplines and the broader business. Flexible to work across multiple time zones as business demands. Ability to travel as required. Anticipated travel is <10% of the time. This is a hybrid role with an expectation of 3-4 days in-office per week and additional on-site presence as needed. #LI-HYBRID The estimated base salary range for the Senior Staff, HR Business Partner - BioInsight (San Diego / Hybrid) role based in the United States of America is: $141,600 - $212,400. Should the level or location of the role change during the hiring process, the applicable base pay range may be updated accordingly. The range reflects long‑term growth in the role; therefore, most candidates are hired between the minimum and middle of the range. Placement depends on experience, skills, location, and internal equity. Additionally, all employees are eligible for one of our variable cash programs (bonus or commission) and eligible roles may receive equity as part of the compensation package. We offer a wide range of benefits as innovative as our work, including access to genomics sequencing, family planning, health/dental/vision, retirement benefits, and paid time off. We are a company deeply rooted in belonging, promoting an inclusive environment where employees feel valued and empowered to contribute to our mission. Built on a strong foundation, Illumina has always prioritized openness, collaboration, and seeking alternative perspectives to propel innovation in genomics. We are proud to confirm a zero-net gap in pay, regardless of gender, ethnicity, or race. We also have several Employee Resource Groups (ERG) that deliver career development experiences, increase cultural awareness, and offer opportunities to engage in social responsibility. We are proud to be an equal opportunity employer committed to providing employment opportunity regardless of sex, race, creed, color, gender, religion, marital status, domestic partner status, age, national origin or ancestry, physical or mental disability, medical condition, sexual orientation, pregnancy, military or veteran status, citizenship status, and genetic information. Illumina conducts background checks on applicants for whom a conditional offer of employment has been made. Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable local, state, and federal laws. Background check results may potentially result in the withdrawal of a conditional offer of employment. The background check process and any decisions made as a result shall be made in accordance with all applicable local, state, and federal laws. Illumina prohibits the use of generative artificial intelligence (AI) in the application and interview process. If you require accommodation to complete the application or interview process, please contact [email protected]. To learn more, visit: https://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf. The position will be posted until a final candidate is selected or the requisition has a sufficient number of qualified applicants. This role is not eligible for visa sponsorship.
POSITION PURPOSE AND SUMMARY The Night Guest Laundry Attendant ("NGLA") associate must demonstrate and promote a strong commitment to providing the best possible experience for our guests. The NGLA is responsible for assisting guests overnight, including checking in and checking guests out in accordance with company guidelines and procedures. The NGLA is responsible for completing all laundry responsibilities, answering phones, and ensuring that safety and security procedures are in place in accordance with company guidelines and standards. Watch A Day in the Life video for Night Guest Laundry Attendant https://vimeo.com/showcase/5180017/video/347336392 MAJOR / KEY JOB DUTIES Demonstrates and promotes a 100% commitment to providing the best possible experience for our guests and associates. Assists guests overnight, checking in and checking guests out, and collecting payment in accordance with company guidelines and procedures. Processes all laundry in compliance with company standards. This includes, but is not limited to, treating for stains, washing, drying and folding linens, terry, blankets, coverlets and shower curtains. Process all dishware in compliance with company standards. This includes, but is not limited to, washing, drying and packaging. Stocks all housekeeping carts, cart rooms and laundry rooms with appropriate products to ensure that PAR levels are+ maintained throughout the entire building, in compliance with brand standards. Process reservations, registrations, payments, and departures in accordance with company guidelines and procedures. Sets up and maintains the grab and go breakfast in accordance with brand standards. Conducts periodic daily tours of the property to inspect for cleanliness, collecting trash and maintenance in accordance with standards. Complies with all company policies and procedures, including prompt reporting of safety and security issues directly to the manager or the appropriate authorities, cash handling and key control. OTHER DUTIES Assists with the cleaning of any areas of the hotel as assigned by the manager when needed to include but not limited to front desk, associate breakroom, guest laundry, fitness room, vending areas, stairwells and common areas. Responsible for maintaining overall hotel cleanliness. And any other duties as requested by the management team. The typical shift for this position is 11:00pm to 7:00am BENEFITS Weekly Pay! Competitive Wages Great working environment Employee Recognition Programs Vision Insurance 401(k) Savings Plan Employee Assistance Program (EAP) Employee Perks Program offering discounts to major companies Compensation Pay range information for the position you are applying for is below. Disclaimer: Compensation may vary based on role, level, experience, length of time in a position, and location. Candidates are not guaranteed to be at the high or low end of the compensation ranges presented. The Company complies with applicable federal, state, and local minimum wage requirements. ESA Management, LLC is an Equal Opportunity Employer. It is the policy of ESA Management, LLC to treat applicants and associates in all aspects of the employment relationship without regard to race, color, religion, creed, sex, pregnancy, age (as defined under applicable law), national origin or ancestry, disability status, veteran status, genetic information or any other characteristic protected by federal, state or local laws. Requirements: KNOWLEDGE, SKILLS, ABILITIES & COMPETENCIES Understand and communicate in English proficiently to interact with guests and associates. Operate the property management system technology. Requires the ability to work through all shift reports and perform the audit function when necessary and assigned. Understand and follow documents such as safety rules, operating and maintenance instructions, and procedure manuals. Complete routine reports and correspondence. Add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Apply good judgment at all times. Manage problems, address and solve guest-related issues. ENVIRONMENTAL JOB REQUIREMENTS Regularly required to remain stationary; navigate the hotel; handle, reach, and detect objects, tools, and controls and detect scent and sounds. Frequently required to bend and position self to access low areas. Frequently required to lift and/or move laundry and dishes up to 25 pounds. On occasion one must push/pull carts weighing up to 50 lbs. Occasionally required to traverse heights and remain stabilize while doing so. Frequently works in outside weather conditions (depending on hotel). Occasionally works in wet humid conditions (non-weather related), near moving mechanical parts, in the presence of fumes or airborne particles and toxic or caustic chemicals, and risk of electrical shock. The work environment will typically be at moderate to loud noise levels. The associate may be asked to travel to help additional locations within a reasonable geography. MINIMUM QUALIFICATIONS High School Diploma or General Education Degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience. Compensation: 18.00
POSITION PURPOSE AND SUMMARY The Team Lead ("TL") position assists the General Manager ("GM") in managing the hotel operations on a day-to-day basis to ensure optimum performance and continual improvement in the Key Performance Indicators and 100% guest satisfaction. The TL resolves guest and associate issues, and performs other duties as required to develop efficiency and profitability in all aspects of property management. The TL assumes the GM's responsibilities when required. The TL also must ensure that safety and security procedures are in place in accordance with company guidelines and standards for all associates and guests. MAJOR / KEY JOB DUTIES Demonstrates and promotes a 100% commitment to providing the best possible experience for our guests. Assists the GM in ensuring that associates at the property are driving company initiatives to increase revenue, lower costs and increase guest and associate satisfaction. Assists GM in training associates on brand standards and job performance expectations. Upholds and enforces company standards and policy compliance at the hotel level. The associate must promote compliance with company policies and procedures, including but not limited to the prompt reporting of all safety and security issues directly to the manager or to the appropriate authorities. Assists the GM in monitoring in-house guest balances and issuance of refund checks. Assists with monitoring monthly inventory of supplies and equipment. Ensures that day- to-day purchases are within budget and with approved vendors. Assists the GM in maximizing revenues and flow through to GOP to meet or exceed budgeted EBITDA. Serves as first level of contact for guest service issues. Resolves guest issues or determines necessity to escalate to the GM as needed. Embrace the company's service culture and treat all guests and associates with professionalism, respect and kindness. Instills 100% guest satisfaction objective to hourly associates. OTHER DUTIES Assists with sales-related activities to increase occupancy, enters Quality SOAR leads weekly, supports the GM by seeking potential business in the local market, making sales calls and other telemarketing activities. Provides other relief or back-up duties as needed at the hotel including front desk coverage, housekeeping, and other duties when needed to ensure optimum operation of the hotel. Inspects guest rooms. Assists with active review and monitoring of social media websites to ensure timely and appropriate responses. Assists with database checks, quick hit meetings and guest ready / visual inspections as needed. BENEFITS Weekly Pay! Competitive Wages Great working environment Employee Recognition Programs Medical Insurance Dental Insurance Vision Insurance Health Care and Dependent Care Flexible Spending Accounts Employer Paid Basic Life and AD&D Insurance Employer Paid Long Term Disability Optional Employee Paid - Voluntary Benefits Short-Term Disability Buy-Up Long-Term Disability Supplemental Life Insurance Dependent Life Insurance 401(k) Savings Plan Paid Time Off Employee Assistance Program (EAP) Employee Perks Progam offering discounts to major companies Compensation Pay Ranges Pay range information for the position you are applying for is below. Disclaimer: Compensation may vary based on role, level, experience, length of time in a position, and location. Candidates are not guaranteed to be at the high or low end of the compensation ranges presented. The Company complies with applicable federal, state, and local minimum wage requirements. ESA Management, LLC is an Equal Opportunity Employer. It is the policy of ESA Management, LLC to treat applicants and associates in all aspects of the employment relationship without regard to race, color, religion, creed, sex, pregnancy, age (as defined under applicable law), national origin or ancestry, disability status, veteran status, genetic information or any other characteristic protected by federal, state or local laws. Requirements: KNOWLEDGE, SKILLS, ABILITIES & COMPETENCIES Comprehend fundamental instructions, write short correspondence, and memos. Solid English skills with regard to reading, writing and verbal communication to be able to communicate effectively with guests, associates, and outside vendors. Operate the property management system technology. Add, subtract, multiply, and divide units of measure, using whole numbers, common fractions, and decimals. Apply common sense understanding to carry out detailed written or oral instructions. Oversee/supervise daily activities of 8 to 15 hourly associates. Organize multiple priorities to ensure that daily operations are performed at peak efficiency. ENVIRONMENTAL JOB REQUIREMENTS Regularly required to remain stationary; navigate the hotel and parking lot; handle, reach, and detect objects, tools and controls; and detect scent and sounds. Occasionally required to position self to access low areas and traverse heights and remain stable while doing so. Occasionally lift and/or move up to 25 pounds. Frequently works in outside weather conditions (depending on hotel). Occasionally works in wet humid conditions (non-weather related), near moving mechanical parts, in the presence of fumes or airborne particles and toxic or caustic chemicals and risk of electrical shock. The work environment will typically be at moderate to loud noise levels. Associate may be asked to travel to help and/or cover additional locations within a reasonable geography. MINIMUM QUALIFICATIONS Prior hotel experience is required. High School Diploma or General Education Degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience. PREFERRED QUALIFICATIONS Previous supervisory experience is desired. Compensation: 21.00
At Baker Electric we are energized by truly living our values - Team Builders, Relentless Follow Through, All-In, and Care for Others. When our team members work together with these things in mind, we do great things both individually and as an organization. Being an employee-owned company shows our drive for sustainable, long-term growth while enhancing the lives of our team members. SUMMARY: The IT Service Desk Technician I is a service-oriented person who performs at the professional level to support the day-to-day responsibilities of the IT Department. The Service Desk Technician I responds to requests from internal users about technology issues and applies knowledge and expertise to resolve issues or respond to requests. ESSENTIAL DUTIES AND RESPONSIBILITIES: • Act as the “face” of IT by fielding phone calls and triaging incoming tickets. • Provide tier one support for any information technology issues and problems. • Provide assistance by phone, email, in-person and using a ticket management system. • Track issues and update the internal knowledgebase with issue resolution details. • Track user account creation, changes and deletions. • Perform password resets. • Support computers, laptops, tablets, smart phones and applications. • Monitor and escalate alerts from monitoring/antivirus systems. • Monitor backup system alerts and escalate errors. • Maintain user accounts including rights, permissions and systems groups. • Manage critical incidents. • Quickly and accurately determine incident scope and impact. • Follow up on tickets at pre-defined intervals until resolved. • Update daily status reports and shift handover reports. • Write training manuals and train users. • Walk customers through problem-solving process. • Install, modify, and repair computer hardware and software. • Set up equipment for new employee desk space. • 10% Travel expected. Key 30, 60, 90 Day Accomplishments • 30 Day: Learning process and procedures - Servicenow ticketing system, Onboarding, Exiting, and inventory • 60 Day: Exudes confidence in the process and procedures listed above, beginning to take further action. • 90 Day: Shows ability to handle Tier 1 responsibilities with little or no direction. EXPERIENCE, EDUCATION: • 1 -2 years of helpdesk/desktop support experience preferred. • Proven aptitude for learning new technology and interest in helping others. • Knowledge of Microsoft networked environment, including MS Windows server 2008, & 2012, MS Exchange Server 2010, Office 365, Windows 7. • Good verbal, written and interpersonal skills. • Ability to prioritize and execute tasks in a high-pressure environment and make sound decisions in emergency situations. • Ability to troubleshoot mobile devices, tablets, laptops, computers, etc. At Baker, we are proud to be an employee-owned company. When you join, you will have the opportunity for a great career and the financial benefits of being an owner. Through our ESOP (Employee Stock Ownership Plan), eligible employees can become part owners of the company. Instead of just receiving a paycheck, you will be given shares of the company's stock over time. As the company prospers, the value of these shares can increase, providing you with a potential wealth-building opportunity in addition to a competitive compensation package. The ESOP will enable you to share the company's success and growth. For more information regarding employee ownership at Baker Electric and its significant potential, click here: Employee Stock Ownership Program | Baker Electric (baker-electric.com) PAY TRANSPARENCY: The starting salary for this opportunity range is listed. Other rewards may include annual bonus eligibility based on company and individual performance, short- and long-term incentives, and program-specific awards. Baker provides a variety of benefits to employees, including health insurance coverage, an employee wellness program, life and disability insurance, a retirement savings plan, an Employee-Owned Program (ESOP), paid holidays, and paid time off (PTO). A candidate’s salary history will not be used in compensation decisions. Please note that the compensation information is a good-faith estimate for this position. It assumes a rate based on location and experience. ACKNOWLEDGEMENTS: Baker Electric is an Equal Opportunity-Affirmative Action Employer / Disability / Veteran. We thank all applicants in advance for their interest in this position; however, only those selected for an interview will be contacted. If you are selected for an interview, a Baker Recruiter will contact you directly from our organization with a @baker-electric.com email.
At Baker Electric we are energized by truly living our values - Team Builders, Relentless Follow Through, All-In, and Care for Others. When our team members work together with these things in mind, we do great things both individually and as an organization. Being an employee-owned company shows our drive for sustainable, long-term growth while enhancing the lives of our team members. SUMMARY: The IT Service Desk Technician II is responsible for supporting the day-to-day responsibilities of the IT Department. The IT Service Desk Technician II responds to requests from internal users, as well as escalated requests, about technology issues and applies knowledge and expertise to resolve issues or respond to requests. ESSENTIAL DUTIES AND RESPONSIBILITIES: • Provide Tier II support for any information technology issues and problems. • Act as an escalation point of contact for advanced or difficult request. • Use tools and diagnostics utilities to aid in troubleshooting. • Build and deploy laptops, cell phones, and tablets. • Follow checklist for procedures to ensure quality. • Support all Baker employees both in office and out in the field / jobsites. • Test fixes to ensure an incident has been adequately resolved. • Provide assistance remotely by phone, email, in-person and using a ticket management system. • Track issues and update the internal knowledgebase with issue resolution details. • Track user account creation, changes, and deletions. • Perform password resets. • Support computers, laptops, tablets, smart phones, and applications. • Monitor and escalate alerts from monitoring/antivirus systems. • Monitor backup system alerts and escalate errors. • Maintain user accounts including rights, permissions, and systems groups. • Manage critical incidents. • Quickly and accurately determine incident scope and impact. • Follow up on tickets at pre-defined intervals until resolved. • Write training manuals and train users. • Walk customers through problem-solving process. • Install, modify, and repair computer hardware and software. • Set up equipment for new employee desk space. • 25% Travel expected. • Other duties as assigned by manager. Key 30, 60, 90 Day Accomplishments • Learning process and procedures - ServiceNow ticketing system, Onboarding, Exiting, and inventory • Able to navigate and use Intune, Azure, and O365 admin portal. • Able to navigate Verizon and AT&T admin portals. • Understand the different departments needs in the organization. • Exudes confidence in the process and procedures listed above, beginning to take further action. EXPERIENCE, EDUCATION: • 3 - 5 years of helpdesk/desktop support experience • Office 365 admin experience • 3 - 5 years’ experience in a Microsoft domain environment • Strong experience using Service Desk Tools • Strong verbal, written and interpersonal communication skills • Proven aptitude for learning new technology and interest in helping others. • Knowledge of Microsoft networked environment, including MS Windows server 2008, & 2012, Office 365, Windows 10. • Ability to prioritize and execute tasks in a high-pressure environment and make sound decisions in emergency situations. • Ability to troubleshoot mobile devices, tablets, laptops, computers, etc. • Ability to work in an independent work environment and be able to pivot from task to task. • Confident creating users and groups in both ADUC and O365. • Confident troubleshooting Windows 10 and using Windows 10 tools to diagnose issues. • Proven troubleshooting skills in an enterprise environment. At Baker, we are proud to be an employee-owned company. When you join, you will have the opportunity for a great career and the financial benefits of being an owner. Through our ESOP (Employee Stock Ownership Plan), eligible employees can become part owners of the company. Instead of just receiving a paycheck, you will be given shares of the company's stock over time. As the company prospers, the value of these shares can increase, providing you with a potential wealth-building opportunity in addition to a competitive compensation package. The ESOP will enable you to share the company's success and growth. For more information regarding employee ownership at Baker Electric and its significant potential, click here: Employee Stock Ownership Program | Baker Electric (baker-electric.com) PAY TRANSPARENCY: The starting salary for this opportunity range is listed. Other rewards may include annual bonus eligibility based on company and individual performance, short- and long-term incentives, and program-specific awards. Baker provides a variety of benefits to employees, including health insurance coverage, an employee wellness program, life and disability insurance, a retirement savings plan, an Employee-Owned Program (ESOP), paid holidays, and paid time off (PTO). A candidate’s salary history will not be used in compensation decisions. Please note that the compensation information is a good-faith estimate for this position. It assumes a rate based on location and experience. ACKNOWLEDGEMENTS: Baker Electric is an Equal Opportunity-Affirmative Action Employer / Disability / Veteran. We thank all applicants in advance for their interest in this position; however, only those selected for an interview will be contacted. If you are selected for an interview, a Baker Recruiter will contact you directly from our organization with a @baker-electric.com email.
Classification: Salary Job Description: Are you looking for a new challenge? Passionate about innovation? Want to work for a global company that values integrity, teamwork, and loyalty? At LATICRETE International, we aim to be the leading construction brand trusted globally for high-performance tile and stone installation systems and building finishing solutions. We’ve been in business for 70 years, family-owned for three generations, and can be found in over 100 countries. The Hartford Business Journal even named us one of Connecticut’s top family-owned companies in 2017! We don't just make innovative, industry-leading products. Our purpose is to improve the built world and the lives of those who build it. We strive to connect with, engage with and improve the lives of our employees, our customers, our partners, and the global communities in which we operate. We are seeking passionate and ambitious employees who want to make a difference not just within our organization, but within their communities, our industry, and the world. If that sounds like you, then what are you waiting for? Join the family and expand your horizons! Just some of our benefits: Medical Dental Vision 401k Tuition reimbursement 13 paid holidays in addition to paid vacation and sick time Flexible spending Life Insurance, AD&D and Supplemental Insurance 1 week paid plant shutdown between the Christmas and New Year's Day holidays Job Description: The Dynamics365 Administrator will be responsible for the configuration, maintenance, and optimization of the LATICRETE Microsoft Dynamics365 platform, with a focus on Marketing and Customer Insights Journeys. This role will support CRM customization, integration using Power Platform tools, and contribute to data visualization efforts using PowerBI. The administrator will collaborate with other developers and cross-functional teams to ensure the CRM system aligns with business needs and supports strategic initiatives. ESSENTIAL DUTIES AND RESPONSIBILITIES Additional duties and responsibilities may be assigned, as necessary. CRM Administration & Customization (50%) Configure and maintain Dynamics365 modules: Sales, Customer Service, and Marketing (Customer Insights Journeys). Maintain and improve customer-facing Power Pages / Power Apps portals. Customize entities, workflows, forms, and dashboards to meet business requirements. Manage user roles, permissions, and security settings. Monitor system performance and troubleshoot issues. Integration & Reporting (30%) Utilize Power Platform tools (Power Automate, Power Apps) for system integration, custom workflow development and automation. Support data integration between Dynamics365 Dataverse and other enterprise systems. Assist BI team in developing PowerBI reports and dashboards to support CRM business intelligence needs. Collaboration & Support (20%) Work with stakeholders and technical leadership to gather requirements and translate them into technical solutions. Maintain and abide by corporate CRM change-management process. Act as primary end-user support professional for Marketing group. Provide training and documentation for end-users. Collaborate with IT and business teams to ensure CRM alignment with organizational goals and enterprise architecture standards. REQUIRED SKILLS & QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education and Experience: Bachelor’s degree in Information Technology, Computer Science, or related discipline required. Master’s degree preferred. Microsoft Dynamics 365 (CRM) Associate certification required, Expert certification preferred. Microsoft Power Platform Developer Associate certification strongly preferred. Specialized Skills and Experience: Minimum 2 years of hands-on experience with Microsoft Dynamics365 or Salesforce.com CRM. Proficiency in the following CRM modules: Sales, Service, and Marketing. Strong understanding of CRM architecture, integration and customization. Strong knowledge of data integrity best practices. Ability to proactively identify, rectify and prevent quality issues. Experience with Power Automate, Power Apps (model-driven and canvas), and Dataverse. Experience with PowerBI and Dynamics365 reporting and data visualization preferred. Working knowledge of CRM application security standards and best practices. Excellent problem-solving and communication skills. Ability to work independently and collaboratively in a fast-paced environment. Team Cooperation - maintain positive, cooperative attitude with all employees of LATICRETE and all customers. Travel Requirement: 10%, domestic. Physical Requirements: Lift: Must be able to lift and/or carry a minimum of 25 pounds. Push/Pull: Must be able to push/pull 25 pounds. Standing: Must be able to stand at least 25% of the day. Sitting: Must be able to sit at least 50% of the day. The hiring range for this position is $90,000 to $105,000 annually. Actual compensation is based on experience, skills, geographic location and other job-related factors permitted by law.
Classification: Salary Job Description: Are you looking for a new challenge? Passionate about innovation? Want to work for a global company that values integrity, teamwork, and loyalty? At LATICRETE International, we aim to be the leading construction brand trusted globally for high-performance tile and stone installation systems and building finishing solutions. We’ve been in business for 70 years, family-owned for three generations, and can be found in over 100 countries. The Hartford Business Journal even named us one of Connecticut’s top family-owned companies in 2017! We don't just make innovative, industry-leading products. Our purpose is to improve the built world and the lives of those who build it. We strive to connect with, engage with and improve the lives of our employees, our customers, our partners, and the global communities in which we operate. We are seeking passionate and ambitious employees who want to make a difference not just within our organization, but within their communities, our industry, and the world. If that sounds like you, then what are you waiting for? Join the family and expand your horizons! Just some of our benefits: Medical Dental Vision 401k Tuition reimbursement 13 paid holidays in addition to paid vacation and sick time Flexible spending Life Insurance, AD&D and Supplemental Insurance 1 week paid plant shutdown between the Christmas and New Year's Day holidays Job Description: The Dynamics365 Administrator will be responsible for the configuration, maintenance, and optimization of the LATICRETE Microsoft Dynamics365 platform, with a focus on Marketing and Customer Insights Journeys. This role will support CRM customization, integration using Power Platform tools, and contribute to data visualization efforts using PowerBI. The administrator will collaborate with other developers and cross-functional teams to ensure the CRM system aligns with business needs and supports strategic initiatives. ESSENTIAL DUTIES AND RESPONSIBILITIES Additional duties and responsibilities may be assigned, as necessary. CRM Administration & Customization (50%) Configure and maintain Dynamics365 modules: Sales, Customer Service, and Marketing (Customer Insights Journeys). Maintain and improve customer-facing Power Pages / Power Apps portals. Customize entities, workflows, forms, and dashboards to meet business requirements. Manage user roles, permissions, and security settings. Monitor system performance and troubleshoot issues. Integration & Reporting (30%) Utilize Power Platform tools (Power Automate, Power Apps) for system integration, custom workflow development and automation. Support data integration between Dynamics365 Dataverse and other enterprise systems. Assist BI team in developing PowerBI reports and dashboards to support CRM business intelligence needs. Collaboration & Support (20%) Work with stakeholders and technical leadership to gather requirements and translate them into technical solutions. Maintain and abide by corporate CRM change-management process. Act as primary end-user support professional for Marketing group. Provide training and documentation for end-users. Collaborate with IT and business teams to ensure CRM alignment with organizational goals and enterprise architecture standards. REQUIRED SKILLS & QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education and Experience: Bachelor’s degree in Information Technology, Computer Science, or related discipline required. Master’s degree preferred. Microsoft Dynamics 365 (CRM) Associate certification required, Expert certification preferred. Microsoft Power Platform Developer Associate certification strongly preferred. Specialized Skills and Experience: Minimum 2 years of hands-on experience with Microsoft Dynamics365 or Salesforce.com CRM. Proficiency in the following CRM modules: Sales, Service, and Marketing. Strong understanding of CRM architecture, integration and customization. Strong knowledge of data integrity best practices. Ability to proactively identify, rectify and prevent quality issues. Experience with Power Automate, Power Apps (model-driven and canvas), and Dataverse. Experience with PowerBI and Dynamics365 reporting and data visualization preferred. Working knowledge of CRM application security standards and best practices. Excellent problem-solving and communication skills. Ability to work independently and collaboratively in a fast-paced environment. Team Cooperation - maintain positive, cooperative attitude with all employees of LATICRETE and all customers. Travel Requirement: 10%, domestic. Physical Requirements: Lift: Must be able to lift and/or carry a minimum of 25 pounds. Push/Pull: Must be able to push/pull 25 pounds. Standing: Must be able to stand at least 25% of the day. Sitting: Must be able to sit at least 50% of the day. The hiring range for this position is $90,000 to $105,000 annually. Actual compensation is based on experience, skills, geographic location and other job-related factors permitted by law.
Classification: Salary Job Description: Are you looking for a new challenge? Passionate about innovation? Want to work for a global company that values integrity, teamwork, and loyalty? At LATICRETE International, we aim to be the leading construction brand trusted globally for high-performance tile and stone installation systems and building finishing solutions. We’ve been in business for 70 years, family-owned for three generations, and can be found in over 100 countries. The Hartford Business Journal even named us one of Connecticut’s top family-owned companies in 2017! We don't just make innovative, industry-leading products. Our purpose is to improve the built world and the lives of those who build it. We strive to connect with, engage with and improve the lives of our employees, our customers, our partners, and the global communities in which we operate. We are seeking passionate and ambitious employees who want to make a difference not just within our organization, but within their communities, our industry, and the world. If that sounds like you, then what are you waiting for? Join the family and expand your horizons! Just some of our benefits: Medical Dental Vision 401k Tuition reimbursement 13 paid holidays in addition to paid vacation and sick time Flexible spending Life Insurance, AD&D and Supplemental Insurance 1 week paid plant shutdown between the Christmas and New Year's Day holidays Job Description: The Dynamics365 Administrator will be responsible for the configuration, maintenance, and optimization of the LATICRETE Microsoft Dynamics365 platform, with a focus on Marketing and Customer Insights Journeys. This role will support CRM customization, integration using Power Platform tools, and contribute to data visualization efforts using PowerBI. The administrator will collaborate with other developers and cross-functional teams to ensure the CRM system aligns with business needs and supports strategic initiatives. ESSENTIAL DUTIES AND RESPONSIBILITIES Additional duties and responsibilities may be assigned, as necessary. CRM Administration & Customization (50%) Configure and maintain Dynamics365 modules: Sales, Customer Service, and Marketing (Customer Insights Journeys). Maintain and improve customer-facing Power Pages / Power Apps portals. Customize entities, workflows, forms, and dashboards to meet business requirements. Manage user roles, permissions, and security settings. Monitor system performance and troubleshoot issues. Integration & Reporting (30%) Utilize Power Platform tools (Power Automate, Power Apps) for system integration, custom workflow development and automation. Support data integration between Dynamics365 Dataverse and other enterprise systems. Assist BI team in developing PowerBI reports and dashboards to support CRM business intelligence needs. Collaboration & Support (20%) Work with stakeholders and technical leadership to gather requirements and translate them into technical solutions. Maintain and abide by corporate CRM change-management process. Act as primary end-user support professional for Marketing group. Provide training and documentation for end-users. Collaborate with IT and business teams to ensure CRM alignment with organizational goals and enterprise architecture standards. REQUIRED SKILLS & QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education and Experience: Bachelor’s degree in Information Technology, Computer Science, or related discipline required. Master’s degree preferred. Microsoft Dynamics 365 (CRM) Associate certification required, Expert certification preferred. Microsoft Power Platform Developer Associate certification strongly preferred. Specialized Skills and Experience: Minimum 2 years of hands-on experience with Microsoft Dynamics365 or Salesforce.com CRM. Proficiency in the following CRM modules: Sales, Service, and Marketing. Strong understanding of CRM architecture, integration and customization. Strong knowledge of data integrity best practices. Ability to proactively identify, rectify and prevent quality issues. Experience with Power Automate, Power Apps (model-driven and canvas), and Dataverse. Experience with PowerBI and Dynamics365 reporting and data visualization preferred. Working knowledge of CRM application security standards and best practices. Excellent problem-solving and communication skills. Ability to work independently and collaboratively in a fast-paced environment. Team Cooperation - maintain positive, cooperative attitude with all employees of LATICRETE and all customers. Travel Requirement: 10%, domestic. Physical Requirements: Lift: Must be able to lift and/or carry a minimum of 25 pounds. Push/Pull: Must be able to push/pull 25 pounds. Standing: Must be able to stand at least 25% of the day. Sitting: Must be able to sit at least 50% of the day. The hiring range for this position is $90,000 to $105,000 annually. Actual compensation is based on experience, skills, geographic location and other job-related factors permitted by law.
Classification: Salary Job Description: Are you looking for a new challenge? Passionate about innovation? Want to work for a global company that values integrity, teamwork, and loyalty? At LATICRETE International, we aim to be the leading construction brand trusted globally for high-performance tile and stone installation systems and building finishing solutions. We’ve been in business for 70 years, family-owned for three generations, and can be found in over 100 countries. The Hartford Business Journal even named us one of Connecticut’s top family-owned companies in 2017! We don't just make innovative, industry-leading products. Our purpose is to improve the built world and the lives of those who build it. We strive to connect with, engage with and improve the lives of our employees, our customers, our partners, and the global communities in which we operate. We are seeking passionate and ambitious employees who want to make a difference not just within our organization, but within their communities, our industry, and the world. If that sounds like you, then what are you waiting for? Join the family and expand your horizons! Just some of our benefits: Medical Dental Vision 401k Tuition reimbursement 13 paid holidays in addition to paid vacation and sick time Flexible spending Life Insurance, AD&D and Supplemental Insurance 1 week paid plant shutdown between the Christmas and New Year's Day holidays Job Description: The Dynamics365 Administrator will be responsible for the configuration, maintenance, and optimization of the LATICRETE Microsoft Dynamics365 platform, with a focus on Marketing and Customer Insights Journeys. This role will support CRM customization, integration using Power Platform tools, and contribute to data visualization efforts using PowerBI. The administrator will collaborate with other developers and cross-functional teams to ensure the CRM system aligns with business needs and supports strategic initiatives. ESSENTIAL DUTIES AND RESPONSIBILITIES Additional duties and responsibilities may be assigned, as necessary. CRM Administration & Customization (50%) Configure and maintain Dynamics365 modules: Sales, Customer Service, and Marketing (Customer Insights Journeys). Maintain and improve customer-facing Power Pages / Power Apps portals. Customize entities, workflows, forms, and dashboards to meet business requirements. Manage user roles, permissions, and security settings. Monitor system performance and troubleshoot issues. Integration & Reporting (30%) Utilize Power Platform tools (Power Automate, Power Apps) for system integration, custom workflow development and automation. Support data integration between Dynamics365 Dataverse and other enterprise systems. Assist BI team in developing PowerBI reports and dashboards to support CRM business intelligence needs. Collaboration & Support (20%) Work with stakeholders and technical leadership to gather requirements and translate them into technical solutions. Maintain and abide by corporate CRM change-management process. Act as primary end-user support professional for Marketing group. Provide training and documentation for end-users. Collaborate with IT and business teams to ensure CRM alignment with organizational goals and enterprise architecture standards. REQUIRED SKILLS & QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education and Experience: Bachelor’s degree in Information Technology, Computer Science, or related discipline required. Master’s degree preferred. Microsoft Dynamics 365 (CRM) Associate certification required, Expert certification preferred. Microsoft Power Platform Developer Associate certification strongly preferred. Specialized Skills and Experience: Minimum 2 years of hands-on experience with Microsoft Dynamics365 or Salesforce.com CRM. Proficiency in the following CRM modules: Sales, Service, and Marketing. Strong understanding of CRM architecture, integration and customization. Strong knowledge of data integrity best practices. Ability to proactively identify, rectify and prevent quality issues. Experience with Power Automate, Power Apps (model-driven and canvas), and Dataverse. Experience with PowerBI and Dynamics365 reporting and data visualization preferred. Working knowledge of CRM application security standards and best practices. Excellent problem-solving and communication skills. Ability to work independently and collaboratively in a fast-paced environment. Team Cooperation - maintain positive, cooperative attitude with all employees of LATICRETE and all customers. Travel Requirement: 10%, domestic. Physical Requirements: Lift: Must be able to lift and/or carry a minimum of 25 pounds. Push/Pull: Must be able to push/pull 25 pounds. Standing: Must be able to stand at least 25% of the day. Sitting: Must be able to sit at least 50% of the day. The hiring range for this position is $90,000 to $105,000 annually. Actual compensation is based on experience, skills, geographic location and other job-related factors permitted by law.
Classification: Salary Job Description: Are you looking for a new challenge? Passionate about innovation? Want to work for a global company that values integrity, teamwork, and loyalty? At LATICRETE International, we aim to be the leading construction brand trusted globally for high-performance tile and stone installation systems and building finishing solutions. We’ve been in business for 70 years, family-owned for three generations, and can be found in over 100 countries. The Hartford Business Journal even named us one of Connecticut’s top family-owned companies in 2017! We don't just make innovative, industry-leading products. Our purpose is to improve the built world and the lives of those who build it. We strive to connect with, engage with and improve the lives of our employees, our customers, our partners, and the global communities in which we operate. We are seeking passionate and ambitious employees who want to make a difference not just within our organization, but within their communities, our industry, and the world. If that sounds like you, then what are you waiting for? Join the family and expand your horizons! Just some of our benefits: Medical Dental Vision 401k Tuition reimbursement 13 paid holidays in addition to paid vacation and sick time Flexible spending Life Insurance, AD&D and Supplemental Insurance 1 week paid plant shutdown between the Christmas and New Year's Day holidays Job Description: The Dynamics365 Administrator will be responsible for the configuration, maintenance, and optimization of the LATICRETE Microsoft Dynamics365 platform, with a focus on Marketing and Customer Insights Journeys. This role will support CRM customization, integration using Power Platform tools, and contribute to data visualization efforts using PowerBI. The administrator will collaborate with other developers and cross-functional teams to ensure the CRM system aligns with business needs and supports strategic initiatives. ESSENTIAL DUTIES AND RESPONSIBILITIES Additional duties and responsibilities may be assigned, as necessary. CRM Administration & Customization (50%) Configure and maintain Dynamics365 modules: Sales, Customer Service, and Marketing (Customer Insights Journeys). Maintain and improve customer-facing Power Pages / Power Apps portals. Customize entities, workflows, forms, and dashboards to meet business requirements. Manage user roles, permissions, and security settings. Monitor system performance and troubleshoot issues. Integration & Reporting (30%) Utilize Power Platform tools (Power Automate, Power Apps) for system integration, custom workflow development and automation. Support data integration between Dynamics365 Dataverse and other enterprise systems. Assist BI team in developing PowerBI reports and dashboards to support CRM business intelligence needs. Collaboration & Support (20%) Work with stakeholders and technical leadership to gather requirements and translate them into technical solutions. Maintain and abide by corporate CRM change-management process. Act as primary end-user support professional for Marketing group. Provide training and documentation for end-users. Collaborate with IT and business teams to ensure CRM alignment with organizational goals and enterprise architecture standards. REQUIRED SKILLS & QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education and Experience: Bachelor’s degree in Information Technology, Computer Science, or related discipline required. Master’s degree preferred. Microsoft Dynamics 365 (CRM) Associate certification required, Expert certification preferred. Microsoft Power Platform Developer Associate certification strongly preferred. Specialized Skills and Experience: Minimum 2 years of hands-on experience with Microsoft Dynamics365 or Salesforce.com CRM. Proficiency in the following CRM modules: Sales, Service, and Marketing. Strong understanding of CRM architecture, integration and customization. Strong knowledge of data integrity best practices. Ability to proactively identify, rectify and prevent quality issues. Experience with Power Automate, Power Apps (model-driven and canvas), and Dataverse. Experience with PowerBI and Dynamics365 reporting and data visualization preferred. Working knowledge of CRM application security standards and best practices. Excellent problem-solving and communication skills. Ability to work independently and collaboratively in a fast-paced environment. Team Cooperation - maintain positive, cooperative attitude with all employees of LATICRETE and all customers. Travel Requirement: 10%, domestic. Physical Requirements: Lift: Must be able to lift and/or carry a minimum of 25 pounds. Push/Pull: Must be able to push/pull 25 pounds. Standing: Must be able to stand at least 25% of the day. Sitting: Must be able to sit at least 50% of the day. The hiring range for this position is $90,000 to $105,000 annually. Actual compensation is based on experience, skills, geographic location and other job-related factors permitted by law.
Overview The Virtual Expert Platform (VEP) Customer Success Tech organization builds the platform and intelligence that powers how Intuit's Customer Success Managers, onboarding specialists / Implementation Consultants, and partner teams help customers succeed: getting set up with confidence, reaching the outcomes they bought Intuit products to achieve, and growing their businesses with us as a trusted partner. Our charter spans the full post-sale journey: onboarding new customers, driving product adoption and value realization, enabling our partner ecosystem, and growing and retaining the customer base. Everything Customer Success and AI agents do to serve customers depends on this platform being fast, trustworthy, and connected. We work in close partnership with Product, Design, Customer Success Operations, and CS leadership, and we build alongside the experts who use our tools every day. We are seeking a Senior Staff Software Engineer to set the technical direction for our agentic AI customer success platform and integrations beneath it. This is a hands-on technical leadership role for an engineer who can architect multi-agent systems end to end, drive the hardest cross-team technical problems to resolution, and raise the engineering bar across the organization. You will be the technical anchor for how we move towards a cohesive, governed, autonomous customer success platform, one that anticipates customer health and churn risk, surfaces the next best action for every expert, and increasingly acts on the customer's behalf, and you will influence the strategy that senior product and business leaders use to make bets. Responsibilities Architect customer-centric platforms that are scalable, secure, maintainable, and interoperable across a large ecosystem of systems, that feed CS Experts experiences. Stay deeply hands-on, contributing roughly 50 to 70 percent to development across all phases of the software lifecycle, with the remaining time spent on architecture, technical strategy, cross-team alignment, and raising engineering quality. Drive the most complex, ambiguous, cross-team technical problems to resolution, spanning the Onboarding, Value Realization, Partner, and Growth & Retention domains, and ensure end-to-end quality in both technology and customer experience. Define and evolve the technical standards, patterns, and reference architectures that other engineers and teams build on, and establish how we measure the impact, reliability, and safety of AI in production. Take AI integrations to production responsibly: design evaluation, observability, and guardrail frameworks, and assess impact on software performance, experts productivity, customer time-to-value, retention, and customer satisfaction using clear metrics. Partner directly with Experts and CS Operations to understand real workflows, validate solutions in the field, and close the loop from customer feedback to platform improvements. Influence and communicate effectively with senior product and business leadership, translating technical strategy and trade-offs for non-technical audiences and shaping the roadmap. Serve as a technical leader and force multiplier: coach and mentor Staff and senior engineers, grow the bench of AI-capable engineers, and lead through influence across the broader Sales, Partner, and CS Tech org. Stay current with the rapidly evolving AI and data landscape, evaluate and introduce emerging technologies, and proactively identify high-leverage opportunities to apply AI across the customer lifecycle. Qualifications 12+ years of relevant experience building web, software, or data-intensive applications, with a track record of technical leadership at the Senior Staff level or above. Demonstrated experience architecting end-to-end ecosystems for analytical and customer-centric platforms at scale. Expert-level proficiency in at least one object-oriented language (Java/J2EE or C#), and the judgment to make sound design decisions across large, distributed systems. Hands-on experience designing and shipping AI/ML capabilities in production, ideally including LLM-based or agentic systems (multi-agent orchestration, retrieval-augmented generation, prompt and context engineering, agent memory, evaluation, and guardrails). Proven ability to influence technical direction across teams and to communicate complex trade-offs to senior product and business leaders. BS/MS in Computer Science or equivalent practical experience. Intuit provides a competitive compensation package with a strong pay for performance rewards approach. This position may be eligible for a cash bonus, equity rewards and benefits, in accordance with our applicable plans and programs (see more about our compensation and benefits at Intuit®: Careers | Benefits). Pay offered is based on factors such as job-related knowledge, skills, experience, and work location. To drive ongoing fair pay for employees, Intuit conducts regular comparisons across categories of ethnicity and gender. The expected base pay range for this position is: San Diego $205,500 - $277,500