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Benefits Information: Benefits: As an Administrative Assistant, you will be part of a stable, established, and yet still growing organization which will present you with a range of different challenges. Since we prefer to promote from within, you will have opportunities to move to other facilities as well as to different divisions within the company. We value your hard work and professional dedication and will reward you with a competitive compensation package that includes full benefits. Two (2) weeks of Vacation Fifty-six (56) Hours of sick time Fifteen (15) paid Holidays Medical, Dental, and Vision coverage Term and Whole life insurance (includes spouse and dependent) Accidental death and dismemberment insurance Short- and long-term disability Flexible spending account 401(k) retirement program Stock purchase program Tuition reimbursement - $3500 per year Employee Assistance Program (EAP) Legal program – Legal Club of America Direct deposit Theme Park and attraction discounts The compensation and benefits information are accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law. Equal Opportunity Employer Overview: Since inception in 2004, BI Incorporated has operated ISAP for the Department of Homeland Security (DHS) and U.S. Immigration and Customs Enforcement (ICE) and Enforcement and Removal Operations (ERO). ISAP is an essential part of ERO, providing intensive supervision of individuals in immigration proceedings. The program achieves positive results by combining comprehensive case management with proven supervision technology. In addition, BI maintains an extensive list of community-based partners to provide critical assistance for participants' basic life needs. With consistent positive outcomes, ISAP continues to grow and evolve, serving an ever-increasing number of participants. Qualifications: Minimum Requirements: High School Diploma or GED. At least two (2) years of work experience in a similar position, including experience working with multi-cultural contacts preferred. United States citizenship required. Must live in the United States three (3) of the last five (5) years (military and study abroad accepted). Bilingual English/Spanish required. Good computer skills. Effective communication skills with internal and external contacts. Good interpersonal skills. Ability to deal tactfully with the public. Sound judgment and even temperament. Ability to maintain self-control in stressful situations, such as interpersonal confrontations or emergencies. Ability to deal with multi-cultural contacts with sensitivity. Good organizational skills. Attention to detail. Working knowledge of Microsoft Word, Excel and Outlook. Ability to work with computers and the necessary software typically used by the department. Working Conditions: Encountered on a regular basis as part of the work this job performs. Typical office environment. Some local travel may be required. Use of standard office equipment such as copier, computer, keyboard, telephone and fax machine. Ability to use hands and fingers to perform data entry. Responsibilities: Summary: Provides administrative and clerical support for an Intensive Supervision Appearance Program (ISAP) office. Primary Duties and Responsibilities: Greets and communicates with ISAP program participants, community visitors, agency personnel and general visitors. Ensures that program participants are properly checked in for office visits. Answers the phones and directs calls appropriately. Maintains program participant case records on the computer system by performing data entry. Maintains files and other related documentation. Assists the Program Manager and Case Specialists with case coordination, communication with the contracting agency and routine clerical tasks. Coordinates transportation services for program participants. Performs other duties as assigned. Pay: Pay USD $20.00/Hr.
POSITION PURPOSE AND SUMMARY The Team Lead ("TL") position assists the General Manager ("GM") in managing the hotel operations on a day-to-day basis to ensure optimum performance and continual improvement in the Key Performance Indicators and 100% guest satisfaction. The TL resolves guest and associate issues, and performs other duties as required to develop efficiency and profitability in all aspects of property management. The TL assumes the GM's responsibilities when required. The TL also must ensure that safety and security procedures are in place in accordance with company guidelines and standards for all associates and guests. MAJOR / KEY JOB DUTIES Demonstrates and promotes a 100% commitment to providing the best possible experience for our guests. Assists the GM in ensuring that associates at the property are driving company initiatives to increase revenue, lower costs and increase guest and associate satisfaction. Assists GM in training associates on brand standards and job performance expectations. Upholds and enforces company standards and policy compliance at the hotel level. The associate must promote compliance with company policies and procedures, including but not limited to the prompt reporting of all safety and security issues directly to the manager or to the appropriate authorities. Assists the GM in monitoring in-house guest balances and issuance of refund checks. Assists with monitoring monthly inventory of supplies and equipment. Ensures that day- to-day purchases are within budget and with approved vendors. Assists the GM in maximizing revenues and flow through to GOP to meet or exceed budgeted EBITDA. Serves as first level of contact for guest service issues. Resolves guest issues or determines necessity to escalate to the GM as needed. Embrace the company's service culture and treat all guests and associates with professionalism, respect and kindness. Instills 100% guest satisfaction objective to hourly associates. OTHER DUTIES Assists with sales-related activities to increase occupancy, enters Quality SOAR leads weekly, supports the GM by seeking potential business in the local market, making sales calls and other telemarketing activities. Provides other relief or back-up duties as needed at the hotel including front desk coverage, housekeeping, and other duties when needed to ensure optimum operation of the hotel. Inspects guest rooms. Assists with active review and monitoring of social media websites to ensure timely and appropriate responses. Assists with database checks, quick hit meetings and guest ready / visual inspections as needed. BENEFITS Weekly Pay! Competitive Wages Great working environment Employee Recognition Programs Medical Insurance Dental Insurance Vision Insurance Health Care and Dependent Care Flexible Spending Accounts Employer Paid Basic Life and AD&D Insurance Employer Paid Long Term Disability Optional Employee Paid - Voluntary Benefits Short-Term Disability Buy-Up Long-Term Disability Supplemental Life Insurance Dependent Life Insurance 401(k) Savings Plan Paid Time Off Employee Assistance Program (EAP) Employee Perks Progam offering discounts to major companies Compensation Pay Ranges Pay range information for the position you are applying for is below. Disclaimer: Compensation may vary based on role, level, experience, length of time in a position, and location. Candidates are not guaranteed to be at the high or low end of the compensation ranges presented. The Company complies with applicable federal, state, and local minimum wage requirements. ESA Management, LLC is an Equal Opportunity Employer. It is the policy of ESA Management, LLC to treat applicants and associates in all aspects of the employment relationship without regard to race, color, religion, creed, sex, pregnancy, age (as defined under applicable law), national origin or ancestry, disability status, veteran status, genetic information or any other characteristic protected by federal, state or local laws. Requirements: KNOWLEDGE, SKILLS, ABILITIES & COMPETENCIES Comprehend fundamental instructions, write short correspondence, and memos. Solid English skills with regard to reading, writing and verbal communication to be able to communicate effectively with guests, associates, and outside vendors. Operate the property management system technology. Add, subtract, multiply, and divide units of measure, using whole numbers, common fractions, and decimals. Apply common sense understanding to carry out detailed written or oral instructions. Oversee/supervise daily activities of 8 to 15 hourly associates. Organize multiple priorities to ensure that daily operations are performed at peak efficiency. ENVIRONMENTAL JOB REQUIREMENTS Regularly required to remain stationary; navigate the hotel and parking lot; handle, reach, and detect objects, tools and controls; and detect scent and sounds. Occasionally required to position self to access low areas and traverse heights and remain stable while doing so. Occasionally lift and/or move up to 25 pounds. Frequently works in outside weather conditions (depending on hotel). Occasionally works in wet humid conditions (non-weather related), near moving mechanical parts, in the presence of fumes or airborne particles and toxic or caustic chemicals and risk of electrical shock. The work environment will typically be at moderate to loud noise levels. Associate may be asked to travel to help and/or cover additional locations within a reasonable geography. MINIMUM QUALIFICATIONS Prior hotel experience is required. High School Diploma or General Education Degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience. PREFERRED QUALIFICATIONS Previous supervisory experience is desired. Compensation: 21.00