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IQVIA/MedTech Overview IQVIA/MedTech partners with medical device and diagnostic manufacturers, offering tech-enabled, outsourced commercial service teams and technologies. Our services include contract clinical, field technical, inside sales, and recall support. Our flexible model enables us to deploy and manage teams that expand and contract to meet client and customer-facing needs. Technology is integrated into all offerings, and program success is tracked with real-time business intelligence analytics—providing clients with critical insights into their most important resources: people, patients, and customers. Position Overview This role focuses on vendor credentialing and scheduling coordination for medical device programs and recall activities. The individual will ensure vendors meet compliance requirements, maintain accurate credentialing records, and coordinate schedules for field representatives and technical support teams. Additionally, this role supports voluntary product recalls by contacting affected customers, providing upgrades, troubleshooting, and documenting all interactions. Preferred Skills/Qualifications Education: High School Diploma/GED/AA Customer service or related experience preferred Polite, professional phone demeanor required Attention to detail and a quality mindset for documentation required Ability to follow direction Previous healthcare experience preferred Prior recall experience preferred Strong technical software skills required Ability to work remotely from a home office; equipment provided Ability to work PST business hours required Position Responsibilities Coordinate schedules for field technical teams and ensure timely deployment Manage vendor credentialing process, including verification and compliance tracking Conduct outbound calls to notify potentially affected facilities during recalls Maintain confidentiality and professionalism at all times Adhere to provided script and messaging protocols for recall communications Perform data entry and manage records in provided databases Ensure accurate documentation of credentialing and scheduling activities Provide customer and vendor feedback to corporate teams Apply today if you are interested in joining a rapidly growing organization and a dynamic work environment! #LI-DNP IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com IQVIA is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by applicable law. https://jobs.iqvia.com/eoe The potential base pay range for this role is $25.00 - $30.00 per hour. The actual base pay offered may vary based on a number of factors including job-related qualifications such as knowledge, skills, education, and experience; location; and/or schedule (full or part-time). Dependent on the position offered, incentive plans, bonuses, and/or other forms of compensation may be offered, in addition to a range of health and welfare and/or other benefits.
JOB SUMMARY Caliber Collision has an immediate job opening for a Collision Estimator to perform all-purpose duties, which may include, but not limited to: Writing estimates, conducting process reviews, checking in customer vehicles, completing final customer paperwork prior to vehicle delivery (DRP, final invoice), finalizing total loss administration and providing post repair plan communication including all vehicle status updates to customers while complying with all Caliber safety rules, guidelines and company standards. OUR COLLISION ESTIMATORS FOR THIS POSITION CAN MAKE UP TO: $60,000-$100,000 per year! BENEFITS OF JOINING THE CALIBER FAMILY Benefits from day one: Immediately eligible for medical, dental and vision Industry Comparable Pay Paid weekly Paid Vacation & Holidays Can begin accruing day 1 Paid Skilled Trainings and Certifications I-CAR Career growth opportunities we promote from within! REQUIREMENTS 2+ years of collision estimating experience; sales experience preferred Must be 21 years of age or older Must have a valid drivers license and be eligible for coverage under our company insurance policy ABILITIES/SKILLS/KNOWLEDGE Pursuant to the California Fair Chance Act, Los Angeles County Fair Chance Ordinance for Employers, Los Angeles Fair Chance Initiative for Hiring Ordinance, and San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness, meet client expectations, standards, and accompanying requirements, and safeguard business operations and company reputation. Ability to do consistent physical activity reach below and above shoulder level, kneeling, bending, and squatting, and lifting objects over 50 lbs Must have prior experience with CCC1 or similar estimating software You have an advance understanding and knowledge of the repair process/procedures Strong sales orientation Be able to understand instructions written and verbal Can prioritize competing tasks and adapt easily to a fast-paced environment Caliber has grown beyond 1700 centers nationwide and features a full range of automotive services, including Caliber Collision, one of the nations largest auto collision repair provider across 41 states; Caliber Auto Glass for glass repair and replacement, Protech Automotive Services for mobile diagnostic scanning and calibration, powered by hands-on experts and Caliber Fleet Services for all services, which includes collision repair and full-service auto care - offering you a holistic solution to fleet care. With the Purpose of Restoring the Rhythm of Your Life, Calibers more than 30,000 teammates are committed to getting customers back on the road safely and back to the rhythm of their lives every day. By joining Caliber, you can help us Restore the Rhythm of our Customers Lives. We see the potential in every member of our team and look for every opportunity to advance their careers. We believe in consistent career training on leadership skills and new technologies to make sure every teammate has an opportunity to achieve their career goals. Caliber is an Equal Opportunity Employer
Join Our Team and Keep Moving Forward with Breg! At Breg, we are dedicated to advancing orthopedic solutions that enhance the lives of patients and support healthcare professionals. As a leader in the orthopedic industry, we provide innovative products, consulting, technology, and services that help people move forward with confidence. We are currently seeking a Software Support Analyst I to join our team in Carlsbad, CA. If you thrive in a dynamic environment where innovation and impact go hand in hand, this is the opportunity for you. Who You Are You are a forward-thinking professional who values collaboration, innovation, and making a meaningful difference. You bring expertise in demonstrating ownership and accountability, the ability to communicate effectively and are eager to contribute to a team that is committed to delivering exceptional patient outcomes. What You’ll Do As a Software Support Analyst you will: Owns the post-sales/post software implementation customer relationship and aims to delight customers with every engagement. Provides technical support via phone and email for the company’s product portfolio by answering “how-to” questions, answering technical inquiries, diagnosing reported problems or configuration issues, recommending possible solutions and follows issues through to successful resolution. Effectively and accurately reproduces issue and provides accurate detailed technical information to internal teams as required to drive to resolution. Leads and manages the interactions with appropriate technical/programming personnel for customer problems that cannot be resolved quickly and monitors progress to problem resolution and initiates timely feedback to management and the customer. Leads and manages the interactions with Customer Care and other departments to ensure the complaint management processes is communicated and adhered to. Participates in and leads new, and existing, process development efforts focused on improved service delivery standards. Maintains an understanding of the order processing flows, the RMA processes and adheres to existing product complaint and documentation requirements. Creates and documents knowledge gained from every customer interaction to contribute to knowledge growth and expansion of the Technical Support Team. Documents all customer-reported problems in the ticket tracking system, including the nature of the enquiry, and the resolution recommended. Meets service delivery metrics as defined by the department and perform special projects and tasks as assigned. Responsible for behaving in a professional manner both internally and externally in relationships that positively impact the company's reputation and comply with the company's policies and practices. Responsible for being accountable and committed to demonstrating Breg’s cultural beliefs and achieving the key results of the company. Responsible for promoting Breg's culture within the organization using established tools such as storytelling, providing focused feedback, and recognition. The performance of the position is aligned with the culture of commitment and accountability, following the steps of: See it, Own it, Solve it, and Do it. Collaborates with cross-functional teams to drive excellence in patient care and business solutions What You Bring Bachelor’s Degree in Computer Science, Information Systems, Life Sciences or an equivalent combination of education and work experience. At least 1 year experience and knowledge of working in technical support or customer support external customer-facing environments is required. Strong customer service background with the ability to present information effectively; possess a professional and friendly phone manner; strong written communication skills. Experience analyzing, assessing and resolving complex system level software issues. Highly analytical; can think outside the box to solve customer issues. Ability to work independently and as part of a team in a customer-driven, fast-paced environment. Ability to leverage scripting tools to continually improve process efficiencies. Computer proficient to include web browser/internet search, Microsoft (MS) Outlook, Word, and Power Point capabilities. Technical competence includes the ability to learn new software and systems and advanced proficiency in systems and Excel is required. A passion for innovation and a commitment to Breg’s mission to Keep Moving Forward. Why Breg? At Breg, we invest in our people and culture. We offer: Comprehensive Benefits: Medical, dental, vision, disability, and life insurance, effective the first of the month after hire. Work-Life Balance: Paid Time Off (PTO) and company-paid holidays. Growth & Development: Opportunities for professional advancement within a company that values your contributions. Commitment to Diversity & Inclusion: Breg is proud to be an Equal Employment Opportunity employer, fostering a diverse and inclusive workplace. For more information regarding Company benefits, please see https://www.breg.com/benefits Compensation Salary Range: $50,000.00 - $74,600.00. Actual compensation is determined by factors such as experience, skills, and business needs. This range reflects the minimum and maximum target range for new hire base salary/pay across all US locations. Actual pay is based on many factors unique to each candidate, including but not limited to geographical location, work experience, skill set, relevant trainings and certifications, and business needs. The base pay range is subject to change and may be modified in the future. This role may also be eligible for a Bonus. Ready to Move Forward? If you’re ready to be part of a company that is redefining orthopedic care, apply today at www.breg.com/careers. Breg is an Equal Employment Opportunity Employer and dedicated to a diverse work force and Drug Free work environment. EOE/Minorities/Females/Vet/Disabled are encouraged to apply. Applicants must be currently authorized to work in the United States on a full-time basis. The Company will not sponsor applicants for work visas for this position. #LI-KB1 Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
Customer Experience Supervisor About KBS Kellermeyer Bergensons Services (KBS) is the largest privately held provider of facility services in North America, servicing over 2 billion square feet of space daily. We help industry leaders across a wide range of key verticals—including retail, industrial and logistics, healthcare, education, manufacturing, and more—maintain clean, efficient and welcoming spaces that support their operations. As we continue to grow, we’re looking for team members who are dedicated, reliable, and ready to contribute to a culture built on respect, opportunity, and pride in service. If this sounds like you, then why wait, APPLY TODAY!! Candidate must live in the United States This position is a full-time, remote opportunity. Position Summary The Customer Experience Supervisor directly supervises Customer Experience Leads and Agents. Works to ensure data integrity and communication are adhered to. Manages issue escalations through resolution. Oversees management of projects, including delivery coordination with interdepartmental groups. Trains staff and provides direction on Company policies, procedures and practices. Monitors and addresses performance. Supports the hiring process and coordination of efforts with outsourced call center management and consistently works with team to evaluate opportunities to streamline and improve workflow. Ensures departmental goals are met or exceeded. Essential Duties and Responsibilities Job responsibilities include but are not limited to: · Regularly meet with and coach representatives on key company objectives outlined by management · Clearly define expectations, assign work to team members and related tasks · Proactively monitor and review key performance indicators (KPI) with direct reports; provide direction and development necessary to ensure a high level of performance against defined/measurable goals · Assist in and develop training curriculum for Customer Service Center Agents and Leads as needed to ensure team effectiveness · Assess the learning curve of new Customer Service Agents, work with center to track performance on an ongoing basis · Assist in annual performance review for Leads · Motivate, mentor, and develop Leads daily · Conduct team meetings monthly or as needed to assess operations and identify opportunities for greater efficiencies · Maintain ongoing timely communication with team regarding operation changes · Ensure that all company and functional policies, as well as standard operating procedures, are adhered to · Serve as an example of effective leadership for Customer Service Agents and Leads in dealings with other departments, vendors and customers · Manage customer issues as they arise during day-to-day operations · Collaborate with other departments to identify procedural issues and trends · Analyze compliance and key performance reports, reviews metrics for accuracy, and report trends and results to senior management based on management timelines · Report site-level performance to senior management, and calibrate routinely to maintain Quality Assurance · Track rollout progress, including vendor management, start dates, and internal team coordination and training · Participate in weekly operations and customer conference calls to review key performance indicators, unresolved customer escalations, and account changes · Prepare materials for Quarterly Business Reviews, and presents findings to customers, as requested · Payroll and manage timecards · Accountable for weekly reporting, client work order reconciliation, IVR management, chemical and supplies ordering, vendor portal training and AP/AR issue resolution · Assist and facilitate mergers and acquisition customer training and coordination Knowledge, Skills and Competencies Knowledge: Facilities Maintenance industry a plus Customer service operations and management Skills: Training Management of people Interpersonal, listening, and conflict management (EQ) Stress management Written and oral communication Mathematical, analytical and problem-solving skills Management reporting Microsoft Office programs to include, but not limited to Word, Excel, PowerPoint and Outlook, with an emphasis on Excel (VLOOKUP, Pivot Tables, Graphs, etc.). Typing: 40 WPM Educational Qualifications/Job Experience Requirements Experience Required: · Minimum of five (5) years of supervisory experience to include managing performance and projects and/or multiple priorities · Prior Customer Service team management preferred · Advanced experience with Microsoft Office, with an emphasis in Excel (must know PIVOT TABLES and V LOOKUP) · Experience with other business technology applications (SalesForce, NetSuite, etc.) Education: · Bachelor’s Degree in Business or related field is preferred but not required
About Crossover Health Crossover Health is creating the future of health as it should be. A national, team-based medical group with a focus on wellbeing and prevention that extends beyond traditional sick care, the company delivers an entirely new model of healthcare—Primary Health—built on the foundation of trusted relationships, an interdisciplinary care team approach, and outcomes-based payment. Crossover’s Primary Health model integrates primary care, physical medicine, mental health, health coaching, care navigation and more, and delivers care in surround-sound—in-person, virtually and via asynchronous messaging. Together we are building a community of members that embraces healthcare as a proactive part of their lifestyle. Job Summary The Registered Nurse (RN) is an essential part of the collaborative patient care team that supports an exceptional patient experience. Our RNs are empowered to practice and contribute throughout the care experience. At its core, the RN provides direct patient care while demonstrating servant leadership, leading clinic-wide huddles and leveraging our interdisciplinary approach to integrated care. The RN promotes a level of care that goes beyond industry standards and strives for excellence at every step. About Crossover Health Crossover makes remarkable health possible by bringing people, their doctors, data, and benefits together under one connected system of health. We’ve built an entirely new category of primary care providing one simple place to go for trusted care—in person, online, anytime. We are working with the most innovative employer partners to integrate disconnected health and wellness benefits with tech-enabled services which allows our partners to increase access to care, decrease spending, and deliver an unrivaled experience for employees near and far. Job Responsibilities The Crossover Nurse is an essential part of the collaborative patient care team, central to creating a strong patient experience in a virtual setting. This position is empowered to practice and contribute throughout the care experience by leveraging our interdisciplinary approach to integrated care.This position works in tandem with the primary care team to actively manage follow up care for patients including screening reminders, lab work, prior authorizations, and other delegated tasks. Performs evidence-based nursing care and patient education via digital communication channels. Provides general triage services over the phone, secure messaging, and other digital channels. Monitors incoming messages on the Crossover Platform and collaborates with the team to assign cases to providers or respond appropriately. Responds to incoming mental health screeners and initiates referrals as needed. Assists the primary care providers with follow-up care for members, including screening reminders, prior authorizations, and delegated tasks. Facilitates the population health program by identifying care gaps, participating in outreach campaigns, and maintaining proper documentation (e.g., vaccines, screeners, vital signs) to close care gaps. Maintains proper documentation of vaccines, screeners, vital signs etc. in order to close care gaps Works with lab vendors to obtain results and add on tests. Completes prior authorizations for prescribed medications. Takes initiative to create workflows and standing orders to improve efficiency and collects data to demonstrate effectiveness of interventions. Performs other duties as assigned Required Qualifications Graduate from an accredited school of nursing. Current Registered Nurse (RN) license in the state you are practicing. Minimum 3 years of clinical experience. Ability to work remotely in a quiet / private environment. Preferred Qualifications Licensed in multiple states or multistate compact license Demonstrated strong work ethic and takes pride in a detailed oriented approach to work Highly organized and enjoys managing projects, big and small, to completion Creative, flexible, and navigates through obstacles Excellent follow-through with execution skills Able to handle ambiguity and solving issues Instinctively goes above and beyond for members Demonstrated ability to provide excellent care and collaboration over digital communication channels including video conferencing, telephone, secure messaging, chat-based communication, and asynchronous care Proven comfort with a variety of technology platforms including Google suite, video conferencing software, CRMs, EMRs, etc. The base pay range for this position is $50.96 to $69 per hour. Pay range may vary depending on work location, applicable knowledge, skills, and experience. This position will be eligible for a comprehensive benefits package that includes Medical, Dental, Vision and 401K. Crossover Health is committed to Equal Employment Opportunity regardless of race, color, national origin, gender, sexual orientation, age, religion, veteran status, disability, history of disability or perceived disability. If you need assistance or an accommodation due to a disability, you may email us at [email protected]. To all recruitment agencies: We do not accept unsolicited agency resumes and are not responsible for any fees related to unsolicited resumes. #LI-Remote
Description: Position Title: Account Executive Department: Business Development Classification: Full-time, Exempt Position Reports to: Director of Business Development Location: Remote Salary Range: $70,000 to $76,500; also eligible for a commission program Individual compensation will be commensurate with the candidate’s experience. Please submit a cover letter and a resume. Both items will need to be submitted as one document. POSITION DESCRIPTION This position plays a pivotal role in providing year-round services to NAMM’s membership. The Account Executive serves as a consultant to help members improve their business through increasing their participation in and use of NAMM programs, resources, and products that align with their goals. This collaborative role works closely within a team environment based on product communities to better serve our members and the industry, where the ideal candidate strives to become an industry content expert in the product communities your team serves. The account executive must be flexible in their skill set to meet the needs of members. Requirements: KEY DUTIES Grow and increase revenue of NAMM global events, products and services through expanding current market categories, targeting new business opportunities/sponsorships and bringing new communities to NAMM. Provide account management and excellent customer service to NAMM members, sponsors, customers and exhibitors, delivering value to our members and to be goal oriented, member centric, and profit minded. Meet individual sales and participation goals for NAMM products, services and events. Build strong relationships with NAMM members and internal NAMM team. Executes high volume of outbound service/sales efforts. Devote a significant portion of time to prospecting through outbound calls, developing leads, finding new business, and identifying new potential communities and customers. Maintains established member account details and documents communications in CRM. Oversee the sales process of assigned accounts and prospects from initial contact through order entry, payment, order fulfillment and renewal, while exercising discretion and independent judgment. Take ownership of account base, acting as the forward-facing, dedicated contact and resource for all NAMM related matters for our members. Attend both in-person and digital industry events, conferences and trade shows to prospect for new business and sales opportunities. Develop tools to track travel results and the value of attending events. Introduce new opportunities to their accounts that NAMM has to offer. Including, but not limited to exhibits, sponsorships, conference participation, data reports, digital products, as well as new products, platforms and opportunities that NAMM brings to market. Act as liaison for the successful launch of specialty areas and showcases that are product community focused. Manage the companies, area and relationship with leaders in these groups from initial contact through successful completion of specialty area and event. Support NAMM Objectives and Key Results (OKRs): Grow and add value to The NAMM Show and NAMM NeXT Increase membership Increase member service engagement Increase visibility of the NAMM Foundation Increase donations to the NAMM Foundation KEY REQUIREMENTS Strong customer relations experience by video conference, phone, email, and in-person Self-motivated with ability to solve problems and make decisions under pressure Organizes and prioritizes projects to efficiently meet goals with minimal supervision Professional and personal integrity Creative, forward thinking, and solution-oriented mindset Minimum 2 years account management/sales experience Ability to travel Prefered SKills B.A./B.S. degree Trade show, conference or event experience & sales Music, Event Technology, and Sound industry knowledge CRM, Video Conferencing, and Event Mapping Software experience NAMM Values commitment At NAMM we strive to do the right thing with respect, passion, humor, teamwork and accountability. Do the right thing - This requires courage, discipline, and dedication but not permission. So, just do it. Do it with respect - Respect builds trust and energizes people to live responsibly and ethically at work, in our community, and in our world. Do it with passion – Passion drives creativity, innovation, commitment, and loyalty. Do it with humor – Humor lightens the load and makes the journey more enjoyable. Do it with teamwork – Teamwork unites us in our shared Mission and fosters an open expression of ideas. Do it with accountability – Accountability raises the bar, rewards achievement, and invites us to grow. Diversity Commitment NAMM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Physical Activities and Requirements of position The physical activities described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. Specific vision abilities required by this job include close vision, and ability to adjust focus. The noise level in the work environment is usually low to moderate. However, at the Trade Shows, the noise level is usually high. Hearing protection is provided. In accordance with the Americans with Disabilities Act, it is possible that conditions and requirements may be modified to reasonably accommodate disabled individuals. However, no accommodation will be made which may pose serious health or safety risks to the employee or others or which impose undue hardships on the organization. About NAMM The National Association of Music Merchants (NAMM) is the not-for-profit association with a mission to strengthen the $19.5 billion music products industry and promote the pleasures and benefits of making music. NAMM is comprised of over 10,000 global member companies and individual professionals representing a global workforce of over 475,000 employees. In addition to?The NAMM Show and NAMM’s member services,?The NAMM Foundation advances active participation in music-making across the lifespan of learning. For more information about NAMM, please visit www.namm.org.