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Production Technician Job Duties * Assemble instruments and computers including software installation and settings, unit and system level testing, hardware assembly, and documentation * Perform PCB level programming, testing, troubleshooting and rework * Modify and fabricate hardware components and packaging * Prepare, package and ship products * Maintain and organize inventory * Support production requirements and schedules Required Skills and Abilities * Extensive Windows OS and PC hardware knowledge * Electronic circuit troubleshooting skills * Component level soldering skills and mechanical ability * Experience using test and assembly equipment (Multimeter, signal generator, hand tools, soldering equipment, etc) * Experience using light industrial metalworking equipment (drill press, band saw, chop saw, etc) * At least 1 year of experience as an engineering or production technician * Good organization skills * Must be able to work independently Job Type: Full-time Pay: $20.00 - $25.00 per hour Benefits: * 401(k) * 401(k) matching * Dental insurance * Health insurance * Paid time off Schedule: * 8 hour shift * Monday to Friday * Overtime Work Location: In person
At Glanbia Nutritionals Inc., our portfolio centers on dairy and non-dairy nutritional ingredients. We co-innovate and deliver ingredient solutions and precision premixes for use in the mainstream food and beverage, infant and clinical, and functional nutrition markets. We are the number one provider of whey-based nutritional ingredients globally and the number one producer of American-style cheddar cheese. Our protein systems have transformed the bar and beverage categories — bringing increased levels of protein, cleaner labels and greater product functionality to market. We have a direct presence in 21 countries, with manufacturing facilities in the US, Germany and China, and international sales and technical offices around the world. Job Summary Responsible for the preparation, production and packaging of blend material. Provides assistance to the operator and fills in for basic operator duties as assigned. Maintain blend equipment and production area cleanliness. Must complete all applicable SOP and QA trainings. Hourly Pay: $21.12 Essential Functions Box Room duties - tape boxes, insert foil/plastic liners, apply labels to boxes Label bags, Zip tie liners, Tape filled boxes, Palletize boxes Hand clean separators, air flows, heat sealers, conveyors, scales, metal detectors Clean drains Prepare cell for wash - cover electronics, remove scan gun, apply appropriate LOTO Able to identify status of equipment and cell Operate hand jack and power jack (certified) Inspection of raw material and /or fill IBC Gather tools and supplies from tool room for blends or wash Operate conveyor metal detector, includes HACCP metal checks Basic Sampling / Aseptic Sampling Scale Check Scan in blends to NOAX Manufacturing and Inspection Cell Release Discharge blenders out of separator (not at line speed) Seal foil and plastic liners Able to assist the operator with all blending, milling, packing tasks Identify ingredient name, lot number and item number Operate High Pressure washer and Foamer Read and understand sequence of steps on BPR Screen, blend and package a variety of amino acids, vitamins and minerals, including those which are allergenic. Responsible for following the procedures for the preparation of blends and final blend product. Proper cleaning, blending, packaging and material inspection per Standard Operating Procedures. Proper cleaning of manufacturing equipment and production floor. Assist with routine maintenance on manufacturing equipment as requested by the Operator. Regular attendance is an essential function of this position. Following and living Glanbia values: Showing Respect, Winning Together, Finding a Better Way, Performance Matters, and Customers Champion. Each employee shall comply with occupational safety and health standards and all rules, regulations, and orders issued pursuant to the Occupational Safety and Health Act which are applicable to his/her own actions and conduct. Complies with all applicable food safety regulations and mandates Additional Functions Perform other duties as assigned Qualifications High School Diploma or GED preferred. Ability to work with amino acids, vitamins and fine chemicals in powder and liquid form as well as allergen products. Ability to follow direction and work with Standard Operating Procedures. Must be able to work flexible hours to include overtime and weekends on short notice Clear command of the English language both verbal and in writing. Basic computer knowledge. Typical Physical Activity Physical Demands The physical demands described represent those that must be met by an employee and the work environment characteristics are those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. · Regularly involves talking or listening, sitting, and the use of hands and fingers. · Regularly involves going up and down stairs. · Frequently involves reaching with hands and arms, standing and walking. · Occasionally involves crouching, stooping, kneeling and/or climbing or balancing. Physical Requirements Must be able to lift and carry items weighing up to 55 pounds. Manual dexterity sufficient to reach/handle items, works with the fingers, and perceives attributes of objects and materials. Involves moderate physical activity performing non-strenuous daily activities of a primarily administrative nature. Should be able to identify and distinguish colors, see clearly at 20 inches or closer and 20 feet or more, observe an area that can be seen up and down or to the left and right while eyes are fixed on a given point, judge distances and spatial relationships, and adjust the eye to bring an object into sharp focus. Typical Environmental Conditions May be exposed to moderate noise levels (i.e. office equipment, light traffic). May be exposed to moderate to high noise levels (i.e. production equipment, forklifts, heavy traffic). May be exposed to humidity, intense heat and cold, outdoor weather conditions, and fumes and toxic chemicals. May work in areas with mechanical moving parts, above ground with risk of fall, or areas with risk of electrical shock. Travel Requirements N/A Disclaimer Must perform the essential duties and responsibilities with or without reasonable accommodation efficiently and accurately without causing significant safety threat to self or others. The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and/or skills required of all personnel so classified. At Glanbia, we celebrate diversity, because we know that our individual strengths make us stronger together. We welcome and encourage interest from a wide variety of candidates, and we will give your application consideration, without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. At Glanbia our culture will celebrate individuality, knowing that together we are more.
Position Summary The Operations Lead is responsible for overseeing essential functions that keep their assigned department running efficiently, including quality control, production flow, and team coordination. This role requires safely, and effectively operating equipment related to HPP, bottling, packaging, and pack-out, while ensuring adherence to safety, quality, and operational standards. Schedule: 5:00 AM - 1:30 PM Essential Duties and Responsibilities Including, but not limited to: Operate and maintain fillers, HPP units, labelers, case packers, bundlers, sleevers, palletizers, and related equipment. Perform preventive maintenance (PM) on fillers at the start of each shift. Stand bottles on conveyors and operate the Jet Coder to date bottles and packaging. Coordinate breaks and lunches with bottling department staff. Deliver fiber and packaging materials to production lines. Assist with general labor tasks for bottling, HPP, packaging, and pack-out processes. Support shipping, receiving, inventory, and pack-out activities. Build pallets, lift/move/stack cases weighing up to 50 lbs. Participate in pre-shift meetings, stretching, and shift handoffs. Ensure carriers are full to conserve water. Conduct monthly safety tailgate meetings. Accurately complete required HPP forms and documentation. Ability to understand and follow verbal and written instructions related to safety, equipment operation, and daily work assignments. Maintain consistent and reliable attendance. Working and Environmental Conditions Work performed in a wet, refrigerated manufacturing facility with temperatures below 40°F, with occasional tasks in dry warehouses (up to 85°F) or freezer environments (as low as -10°F). Exposure to noisy environments exceeding 85 dBA. Work areas may be tight; continuous PPE use (safety glasses, ear protection, steel-toed shoes) is required. Must be able to perform repetitive tasks efficiently and safely. May require forklift certification and operation, including maintenance and inspections. Physical Demands Stand and walk for entire shift. Lift and carry up to 50 lbs. continuously; push/pull up to 100 lbs. continuously. Navigate manufacturing environments including bending, kneeling, reaching overhead, stooping, squatting, twisting, climbing ladders/stairs, and working at heights. Regular use of hands for grasping and controlling objects. Occasional desk work requiring computer use. Exposure to moving machinery. Must pass a fit-for-duty physical exam. Why Join Suja? We’re proud to offer a competitive benefits package that supports your well-being, including: Medical, dental, vision, life insurance, and more Paid Parental Leave – 12 Weeks at 100% Pay 401(k) match to help you plan for the future Paid time off: vacation, sick days & holidays Juice benefits: yes, we keep you fueled and refreshed! Compensation $19 - $21/HR DOE #ZR #INDHP Suja Life is proud to be an equal-opportunity employer seeking to create a welcoming and diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, ancestry, physical or mental disability, medical condition, marital status, genetics, age, or veteran status or any other applicable legally protected status or characteristic. The Company complies with all federal/local/state regulations regarding pay.
Our client is hiring Netsuite Techno-functional Consultants to correct configurations, debug or troubleshoot and train the team on NetSuite functional processes. Key Skills: Advanced Manufacturing MRP BOM & Routing Warehouse Master Master data Management Pay: $75.00 - $80.00 per hour Work Location: Hybrid remote in San Diego, CA 92172
The primary responsibilities of this position is to operate and setup CNC mills with fadal and fanuc controls. Use measuring equipment to ensure the production of high quality parts according to specifications. We have ample opportunity for people to learn how to setup CNC mills and become proficient at understanding g-code and the fundamentals of machining. The hours for this position are 6:30 am to 3:00 pm Mon. thru Fri. Essential Responsibilities: * Operate and setup CNC 3 and 4 axis Lathes or Mills. * Change programs in order to make parts to print. * Produce and maintain all part characteristics according to specifications with tolerances as low as .001". * Visually inspect tools for excessive wear. * Select and install tooling as required by the documentation. * Maintain and replace fluids daily in the machines. * Adhere to all safety procedures and company policies. * Assist shop production by helping co-workers. * Maintain work area housekeeping and assist in department/team housekeeping efforts. The successful candidate will have: * The ability to lift 30lbs and remain standing for a full shift. * A basic understanding of tool offsets and work offsets. * Experience with common inspection equipment used in the industry. * Reliable mode of transportation. * A basic understanding of G-code. * The ability to do math. Job Type: Full-time Pay: $45,000.00 - $70,000.00 per year Benefits: * Dental insurance * Health insurance * Paid time off * Vision insurance Experience: * Machining: 1 year (Preferred) Work Location: In person
*Overview* We are seeking a proactive and detail-oriented Quality Associate to join our global quality team, supporting sites across the USA, UK, and Europe. We are particularly interested in candidates based in California (San Diego) or North Carolina, though remote working elsewhere may be considered for the right candidate, with regular travel to US and international sites required to support quality audits and business needs. This is a developmental role with a clear progression pathway to Quality Assurance Manager within 12–24 months, subject to performance and business needs. It offers an excellent opportunity for an ambitious quality professional to build leadership capability while gaining exposure to global regulatory standards and multi-site quality operations. *Remit* Reporting to the Head of Quality, this role supports the delivery of quality objectives, regulatory compliance, and operational excellence across all locations. The successful candidate will assist in maintaining and improving the Quality Management System (QMS), coordinating audits, overseeing CAPA activities, and ensuring compliance with ISO9001, CAP, ICH Q1A/Q1B, and cGMP standards where applicable. This role provides strong guidance and support, offering a structured development pathway while contributing to process improvements and the continued growth of an international organisation committed to regulatory excellence and continuous improvement. *Duties* * Lead and drive forward quality objectives and activities across all global sites, ensuring adherence to company policies, safety standards, and regulatory requirements. * Support the Quality Manager in maintaining compliance with ISO9001, CAP, ICH Q1A, ICH Q1B, and cGMP standards as applicable at each site. * Oversee the planning and scheduling of internal and external audits in collaboration with site leads. * Conduct regular site visits to perform internal audits, review documentation, and ensure compliance with established procedures and standards. * Review and monitor CAPA events to ensure investigations, root cause analyses, and corrective actions are completed effectively and fully documented prior to closure. * Maintain accurate and detailed quality records, reports, incidents, and KPI data including non-conformances, training compliance, supplier approvals, pest control, and quality events. * Support recruitment and oversee training compliance across platforms such as Q-Pulse, iHASCO, Metacompliance, and competency-based training systems. * Facilitate client and third-party audits, ensuring operational readiness and alignment with customer expectations, inclusive of vendor/supplier approval processes * Collaborate with cross-functional teams to align operational planning with regulatory and customer requirements. * Contribute to the development and implementation of best practices and standard operating procedures to enhance the effectiveness of the QMS. * Mentor team members and share learnings across sites to promote continuous improvement. * Travel to UK and international sites as required to support audits, compliance checks, and quality initiatives. *Requirements* * Proven experience in a quality role within a regulated environment. * Strong understanding of regulatory standards and compliance requirements (ISO9001, CAP, ICH guidelines, cGMP). * Internal audit experience is desirable, with the ability to conduct investigations and support effective CAPA management. * Experience with electronic Quality Management Systems (eQMS), such as Q-Pulse, is advantageous. * Strong leadership potential with the ambition to progress into a Quality Assurance Manager role. * Excellent organisational and problem-solving abilities, with the capacity to manage multiple priorities in a fast-paced environment. * High level of IT proficiency, including Excel (pivot tables and VLOOKUP preferred), Word, PowerPoint, and SharePoint. * Exceptional attention to detail and strong written communication skills. * Willingness to travel regularly to global sites. * Full driving licence required. Job Types: Full-time, Permanent Pay: $55,000.00 - $65,000.00 per year Benefits: * 401(k) * 401(k) matching * Dental insurance * Employee assistance program * Health insurance * Life insurance * Paid time off * Retirement plan * Vision insurance Application Question(s): * Do you have proven experience in a quality role within a regulated environment? * Are you ambitious and aware that this role may progress to a QA Manager role? Willingness to travel: * 50% (Required) Work Location: In person
About Axillon Aerospace Axillon Aerospace is a leading provider of complex, highly engineered composite and polymer solutions for demanding commercial and defense applications. We are comprised of six, purpose-built centers of excellence throughout the USA and Mexico, each strategically focused on serving specific markets across aerospace engines and airframes, as well as munitions, radomes, antennas and fuel containment. Learn more at axillonaerospace.com. SUMMARY: The Production Team Supervisor coordinates and supervises the daily activities and sets priorities for the production team. Provides technical expertise for complex issues and ensures effective and efficient production flow. Drives a culture of continuous improvement by identifying inefficiencies, reducing waste, and implementing process enhancements that support safety, quality, and productivity. NOTE: This position is for our 2nd shift schedule with regular hours from 2:30pm to 12:00am (9/80 workweek). ESSENTIAL DUTIES AND RESPONSIBILITES: Achieves all production objectives through proper planning to meet production schedules and delivering high quality products that meet customer specifications. Supervises daily activities and sets priorities for the production team. Maintains necessary records/documents of production work performed. Ensures proper use of tools, equipment, and materials used within the production department, while maintaining a safe and clean working environment that will ensure safety of all employees. Manages staff selection, performance, development and training processes to ensure team competencies and capabilities to reach the business goals and expectations In conjunction with site Human Resources, handles production team employee relations and uses appropriate discretion and sound judgement when dealing with difficult and sensitive situations. Sets and adjusts rates of pay and hours of work. Consistently exercises independent judgment and discretion in matters of significance. Leads and participates in Continuous Improvement initiatives, including identifying root causes of process bottlenecks, facilitating corrective actions, and implementing sustainable improvements aligned with Lean/Kaizen principles. Monitors key performance indicators (KPIs) and leverages data to drive process optimization, reduce variability, and enhance throughput. Encourages team engagement in improvement suggestions and fosters an environment where employees are empowered to identify inefficiencies and propose solutions. Please note that the salary range information is only applicable for California. Compensation is based on variety of factors, candidate experience, qualifications, and location as well as market and business considerations. Pay Range: $35 - $45/hour (plus applicable shift differential). Trade Compliance restrictions require all candidates to be US Persons. See below for more information. Job Specifications: Education: High School diploma or equivalent required. Post-Secondary/Trade School Education preferred or equivalent combination of relevant education and work experience that will allow successful performance of job expectations. Experience: 3-5 years of relevant experience in a manufacturing environment Skills: Demonstrated capabilities supporting production and acting as lead for a team of staff members Ability to plan, set priorities for the team and direct technical efforts to meet targets Strong leadership traits and effective interpersonal skills Skilled in identifying and resolving day-to-day technical and operational problems Effective oral and written communication and attention to detail Proficient in the use of MS office software applications (Word, Excel, Outlook, PowerPoint). Axillon is an Equal Opportunity Employer. Axillon is committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job related reasons regardless of race, ethnicity, color, religion, sex, sexual orientation, age, national origin, disability, gender identity, genetic information, veteran status, or any other status protected by law. This position requires use of information which is subject to the International Traffic in Arms Regulations (ITAR). All applicants must be U.S. persons within the meaning of ITAR. ITAR defines a U.S. person as a U.S. Citizen, U.S. Permanent Resident (i.e. 'Green Card Holder'), Political Asylee, or Refugee.
At DICK’S Sporting Goods, we believe in how positively sports can change lives. On our team, everyone plays a critical role in creating confidence and excitement by personally equipping all athletes to achieve their dreams. We are committed to creating an inclusive and diverse workforce, reflecting the communities we serve. If you are ready to make a difference as part of the world’s greatest sports team, apply to join our team today! OVERVIEW: OVERVIEW: Our store teammates are passionate about creating an exceptional shopping experience for our customers through their eagerness to help, in-depth product knowledge, high brand and execution standards, and ability to prioritize. Greet everyone and proactively approach customers to understand their needs and support their shopping experience. Uphold company merchandising and presentation standards by following established floor sets, signage requirements, price changes, inventory presentation and replenishment standards, etc. Promote company programs (i.e., customer loyalty program participation, warranty sales, private label credit card enrollment, etc.). Adhere to established policies and procedures related to safety, loss prevention and standard operating procedures. Maintains confidentiality of all Company information. Create an inclusive store environment where everyone (teammates and customer) feels welcome, safe, and is treated with respect. Take an all-hands-on-deck approach to support the team across the store. Perform other tasks as assigned by management. TEAMMATE TRAITS: Our traits set the bar as to what great teammates look like. They define the behaviors that can drive our business while ensuring a great teammate and athlete experience. Here are the traits we look for in our store teammates: Ensures Accountability Customer-Focus Collaborative Instills Trust Decision-Quality/Decision-Making Abilities Action-Oriented QUALIFICATIONS: Prior retail sales, cashier, or customer-focused experience preferred. Ability to stand, bend, stoop, reach, push, pull and lift up 15 to 35 lbs. items repetitively (up to 25 times per hour). Ability to work extended periods of time (up to 4 hours) standing or walking. Ability to work at heights greater than 4 feet with use of a ladder, aerial lifting device, or platform. Ability to perform repetitive motions for short periods of time (up to 2 hours continuously). Targeted Pay Range: $16.50 - $24.50. Starting rate of pay may vary based on factors including, but not limited to, location, experience and position offered. The actual hourly rate will equal or exceed the required minimum wage applicable to the job location.DICK'S Sporting Goods complies with all state paid leave requirements. We also offer a generous suite of benefits. To learn more, visit www.benefityourliferesources.com.
At DICK’S Sporting Goods, we believe in how positively sports can change lives. On our team, everyone plays a critical role in creating confidence and excitement by personally equipping all athletes to achieve their dreams. We are committed to creating an inclusive and diverse workforce, reflecting the communities we serve. If you are ready to make a difference as part of the world’s greatest sports team, apply to join our team today! OVERVIEW: Our store teammates are passionate about creating an exceptional shopping experience for our customers through their eagerness to help, in-depth product knowledge, high brand and execution standards, and ability to prioritize. Greet everyone and proactively approach customers to understand their needs and support their shopping experience. Uphold company merchandising and presentation standards by following established floor sets, signage requirements, price changes, inventory presentation and replenishment standards, etc. Promote company programs (i.e., customer loyalty program participation, warranty sales, private label credit card enrollment, etc.). Adhere to established policies and procedures related to safety, loss prevention and standard operating procedures. Maintains confidentiality of all Company information. Create an inclusive store environment where everyone (teammates and customer) feels welcome, safe, and is treated with respect. Take an all-hands-on-deck approach to support the team across the store. Perform other tasks as assigned by management. TEAMMATE TRAITS: Our traits set the bar as to what great teammates look like. They define the behaviors that can drive our business while ensuring a great teammate and athlete experience. Here are the traits we look for in our store teammates: Ensures Accountability Customer-Focus Collaborative Instills Trust Decision-Quality/Decision-Making Abilities Action-Oriented QUALIFICATIONS: Prior retail sales, cashier, or customer-focused experience preferred. Ability to stand, bend, stoop, reach, push, pull and lift up 15 to 35 lbs. items repetitively (up to 25 times per hour). Ability to work extended periods of time (up to 4 hours) standing or walking. Ability to work at heights greater than 4 feet with use of a ladder, aerial lifting device, or platform. Ability to perform repetitive motions for short periods of time (up to 2 hours continuously). Targeted Pay Range: $16.50 - $24.50. Starting rate of pay may vary based on factors including, but not limited to, location, experience and position offered. The actual hourly rate will equal or exceed the required minimum wage applicable to the job location.DICK'S Sporting Goods complies with all state paid leave requirements. We also offer a generous suite of benefits. To learn more, visit www.benefityourliferesources.com.
Overview: We are currently looking for a Customer Relations Specialist to play a pivotal role in helping to support excellent customer service, customer retention and new customer acquisition. As a Customer Relations Specialist, you will serve as a main point of contact for our customers by handling inbound and outbound sales and service related calls which involve resolving issues, determining customer needs, offering appropriate products and services, closing sales and maintaining accurate customer records. Responsibilities: • Handle a high volume of incoming calls ensuring customer service quality, efficiency, and accuracy at all times • Maintain an in-depth knowledge of Suburban Propane products and services, customer account and billing processes, new customer information, and various policies and procedures related to product delivery and service • Utilize a proactive sales approach with every customer interaction to uncover additional sales and service opportunities • Present a professional, confident and enthusiastic image to develop trusting relationships with all customers • Effectively manage customer account data which includes setting up new accounts and maintaining related data Why join the Suburban Propane team? We value you as a part-time team member and will provide you with competitive pay and annual incentive potential, 401(k) Retirement Savings & Investment Plan with Company Match, paid time off including holidays, and generous employee discounts on products and services. For eligibility and a full list of our benefit offerings please visit https://jobs.suburbanpropane.com/benefits/ $19.80 - $25.00 an hour dependent on experience This position may be eligible for overtime pay based on business needs. Qualifications: • Minimum of 3 years of experience in a customer service role • Minimum of a High School diploma or GED preferred • Solid computer skills including Microsoft Office, data entry and the ability to run and analyze reports • Ability to multi-task and prioritize assignments in a team environment Suburban Propane Partners, L.P. ("Suburban Propane") is a publicly traded master limited partnership listed on the New York Stock Exchange. Headquartered in Whippany, New Jersey, Suburban Propane has been in the customer service business since 1928 and is a nationwide distributor of propane, renewable propane, renewable natural gas ("RNG"), fuel oil and related products and services, as well as a marketer of natural gas and electricity and producer of and investor in low carbon fuel alternatives, servicing the energy needs of approximately 1 million residential, commercial, governmental, industrial and agricultural customers through approximately 700 locations across 42 states. Suburban Propane is supported by three core pillars: (1) Suburban Commitment – showcasing Suburban Propane's nearly 100-year legacy, and ongoing commitment to the highest standards for dependability, flexibility, and reliability that underscores Suburban Propane's commitment to excellence in customer service; (2) SuburbanCares – highlighting continued dedication to giving back to local communities across Suburban Propane's national footprint; and (3) Go Green with Suburban Propane – promoting the clean burning and versatile nature of propane and renewable propane as a bridge to a green energy future and investing in the next generation of innovative, renewable energy alternatives. For additional information on Suburban Propane, please visit www.suburbanpropane.com. It’s an amazing time to become a part of our team as we expand our national footprint and make strides toward a sustainable, clean energy future! Applications will be accepted until the position is filled. As part of our pre-employment hiring process, background checks and drug screens are performed. For more information about our hiring process, please visit: https://jobs.suburbanpropane.com/our-hiring-process/ At Suburban Propane, we know that our strength comes from our diverse and inclusive team of employees who make a difference in the communities we serve across the country every day. As an Equal Opportunity Employer, we consider all applicants for employment without regard to an individual’s age, sex, sexual orientation, gender identity, race, color, creed, religion, national origin or ancestry, citizenship, marital status, familial status, physical or mental disability, handicap, military or veteran status, genetic information, pregnancy, or any other category protected under federal, state or local law, regulation, or ordinance. In line with these values, Suburban Propane considers all qualified applicants, including those with criminal histories, in a manner consistent with applicable laws. To that end, the Company welcomes such applicants in accordance with the California Fair Chance Act, the Los Angeles City Fair Chance Ordinance, the Los Angeles County Fair Chance Ordinance, and the San Francisco Fair Chance Ordinance. Philadelphia applicants can review information pertaining to Philadelphia’s Fair Criminal Record Screening Standards Ordinance here: https://www.phila.gov/documents/fair-chance-hiring-law-poster
Work Schedule Standard (Mon-Fri) Environmental Conditions Office Job Description How will you make an impact? The Senior Quality Manager, Customer Advocacy plays a critical role in delivering a consistent, high‑quality customer experience across the BioProduction Group. Reporting into the Director, Quality – Customer Advocacy, this role serves as the operational and tactical lead for customer-facing quality activities, acting as a trusted partner to key customers while driving internal alignment, execution, and continuous improvement. The role bridges strategic direction set at the Director level with day‑to‑day execution across sites and divisions, ensuring quality issues, escalations, and improvement commitments are managed effectively, transparently, and with a strong customer focus. This position provides support across four BPG divisions — BCD, PPA, SUD, and FSD — ensuring consistent customer engagement, alignment of Quality expectations, and proactive improvement across the network. While the role retains tactical responsibility for coordinating the resolution of Quality escalations and driving execution whilst working strategically to influence executive-level discussions, customer partnerships, and long-term Quality improvement strategies that shape how Thermo Fisher is viewed as a trusted supplier and partner. What will you do? Customer Advocacy & Engagement Serve as the primary Quality point of contact for assigned strategic and key customers, building strong, trust‑based relationships across all four divisions (BCD, PPA, SUD and FSD). Lead customer-facing quality discussions, including issue resolution calls, quality reviews, and routine governance meetings. Ensure timely, clear, and aligned communication to customers regarding quality performance, escalated investigations, and improvement actions. Represent the Quality organization confidently in customer interactions, escalating risks and opportunities appropriately. Working with relevant key partners with the implementation of Change Notifications and Quality Agreements for key customers. Quality Issue & Escalation Management Lead and coordinate the resolution of complex customer quality issues, including complaints, deviations, and escalations. Partner with Site Quality, Operations, Technical, and Commercial teams to ensure investigations, root cause analysis, impact assessments, and CAPAs are robust, timely, and customer‑appropriate. Track actions to closure, ensuring commitments are met and risks are proactively managed. Data, Reporting & Reviews Conduct track‑and‑trend analysis of customer‑related quality data to identify emerging risks, themes, and improvement opportunities. Prepare and present quality performance summaries for customer business reviews and internal management forums. Contribute and maintain Executive Briefing Documents and customer-facing materials, ensuring accuracy, consistency, and clarity. Quality Improvement & Programs Support the development and execution of Quality Improvement Plans (QIPs) for key customers, aligned with broader BPG quality strategy. Drive standardization of customer advocacy processes, tools, KPIs, and reporting within scope. Identify opportunities to improve efficiency, consistency, and customer experience through data, digital tools, and best practices. Drive internal actions required to ensure adequate and timely resolution of Customer Quality issues. Leadership & Collaboration Act as a role model for a strong quality culture and a "Making Quality Personal" mindset. Collaborate closely with the Director, Quality – Customer Advocacy to provide input on customer trends, risks, and strategic priorities. Promote positive customer success. Education Bachelor’s Degree in Science or related field required ASQ or similar quality certification (preferred) Experience Minimum of 7-10 years’ experience in pharmaceutical, bioprocessing, or medical device manufacturing. Prior experience with product complaints, deviations, CAPA, and root cause analysis. Demonstrated experience managing complex customer quality issues and escalations within the company and with Customers. Proven track record of direct customer interaction, including leading calls and issuing written reports. Knowledge of BPG products and manufacturing processes desirable. Experience interacting with customers including direct verbal interaction and issuing written reports Knowledge, Skills, Abilities Strong written and verbal communication skills, with the ability to translate complex quality topics for varied audiences. Solid understanding of applicable quality systems and regulations (e.g., FDA, ISO 13485, MDSAP). Effective project management skills, with the ability to coordinate actions across functions and sites. Customer‑focused, collaborative, and able to operate confidently in ambiguous or high‑pressure situations. Ability to demonstrate business insight and drive growth. Ability to travel up to 25% Compensation and Benefits The salary range estimated for this position based in Utah is $118,100.00–$165,000.00. This position may also be eligible to receive a variable annual bonus based on company, team, and/or individual performance results in accordance with company policy. We offer a comprehensive Total Rewards package that our U.S. colleagues and their families can count on, which includes: A choice of national medical and dental plans, and a national vision plan, including health incentive programs Employee assistance and family support programs, including commuter benefits and tuition reimbursement At least 120 hours paid time off (PTO), 10 paid holidays annually, paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave), accident and life insurance, and short- and long-term disability in accordance with company policy Retirement and savings programs, such as our competitive 401(k) U.S. retirement savings plan Employees’ Stock Purchase Plan (ESPP) offers eligible colleagues the opportunity to purchase company stock at a discount For more information on our benefits, please visit: https://jobs.thermofisher.com/global/en/total-rewards
Headquartered in Carlsbad, California, and with offices in Boston, Massachusetts, and Dublin, Ireland, Ionis has been at work for more than three decades discovering medical breakthroughs that have redefined life for people with serious diseases. We’re pioneers in RNA-targeted medicines, and our platform continues to revolutionize drug discovery and transform lives for patients with unmet needs. With multiple marketed medicines and a leading pipeline in neurology, cardiology and select areas of high patient needs, we continue to drive innovation in RNA therapies in addition to advancing new approaches in gene editing to provide greater value to patients and are well positioned financially to deliver on our strategic goals. At Ionis, we pride ourselves on cultivating a challenging, motivating and rewarding environment that fosters innovation and scientific excellence. We know that our success is a direct result of the exceptional talents and dedication of our employees. With an unprecedented opportunity to change the course of human health, we look to add diverse individuals, skill sets and perspectives to our exceptional team. We continue to invest time, money and energy into making our onsite, hybrid and remote work environments a place where solid and lasting relationships are built and where our culture and employees can thrive. We’re building on our rich history, and we believe our greatest achievements are ahead of us. If you’re passionate about the opportunity to have meaningful impact on patients in need, we invite you to apply and join us. Experience and contribute to our unique culture while you develop and expand your career! REGIONAL FIELD OPERATIONS ASSOCIATE II POSITION: The Regional Field Operations Associate II is responsible for a variety of administrative and operational planning tasks to ensure our Sales teams are set up for success at a National and Regional level. This position partners with the National Sales Heads and Field Operations partners for our in-line brands, specifically in the Severe Hypertriglyceridemia disease space, to drive operational success across major congresses, national and regional meetings, training events, and leadership communications. The Regional Field Operations Associate II will interface closely with counterparts in our Marketing Operations and Learning & Development teams, leaning heavily on an agility mindset to plan, coordinate, and execute multiple events and projects as defined by the National Sales Heads, while maintaining compliance and navigating the complexities of a pharmaceutical company. This role sits in the Field Operations function within Commercial Operations and works on operational problems of moderate scope, applying established policies, procedures, and tools, and using judgment to recommend and implement improvements. This is an individual contributor role with no direct reports; the role influences through strong communication and subject-matter expertise in field operations. RESPONSIBILITIES: The Regional Field Operations Associate II will possess deep expertise in the logistics and execution of both small-scale and large-scale field team training events / meetings and leadership meetings / communication forums. This will include a close partnership with other members of the Commercial Support Team who interface with National Sales Heads (e.g., EAs). In addition, this individual will have the ability to independently manage the logistics, timelines, and day‑to‑day execution of cross‑functional projects and presentations, such as preparations for launch meetings, within the direction set by Sales Leadership and Field Operations. In addition to event and meeting management, this role independently manages project logistics—including launch meeting preparation—and drives defined resource management activities such as onboarding and offboarding, in alignment with established processes and guidance from Sales Leadership and Field Operations. The Regional Field Operations Associate II is expected to anticipate needs, proactively solve problems, and establish scalable operational processes as Sales teams continue to grow, within established corporate policies and procedures. Sales Leadership Partnership Partner closely with Sales Leadership to manage and ensure line of sight to Field Calendars and upcoming field deliverables. Design, implement, and continuously improve administrative processes for smooth operations (communications, budget management & tracking) in partnership with Sales Leadership, Field Operations, and HR/Finance process owners. Own roster management and optimization and ensure operational excellence within automated platforms and systems. Own creation, updates, and enhancements for the Commercial Team distribution list. Serve as a central point of contact / triage point for field team questions, challenges, and process problem-solving, driving solutions cross‑functionally with Field Operations partnership as needed and escalating issues and recommendations to Sales Leadership and Field Operations as appropriate. Major Meetings & Events Lead the planning of on‑ and off‑site Field Leadership, National, and Regional meetings and directly manage all event logistics and team activities while providing on‑site support at field meetings; partner closely with Marketing Operations and Learning & Development teams as required. Submit and track (with Sales EA support) contracts, SOWs, and POs related to major meeting vendors. Serve as a key partner with Learning & Development to manage and execute training call / meeting logistics and organizational requirements for Sales teams. Manage and execute logistics for Sales Leadership around major conferences / congresses (e.g., creating and utilizing logistics tracking documents in Excel), working closely with Marketing Operations / Congress Operations. Maintain an overall tracking view on all major Sales events with a time horizon of 1–2 years. Meeting & Project Support Collaborate with Sales Leadership and other supporting Commercial functions. Own scheduling, logistics, execution, and follow‑up for leadership forums, including clear documentation of key decisions, action items, and outcomes for leadership review and follow‑through. Lead coordination and logistics for major leadership meetings and presentations, including but not limited to launch business reviews, Launch Readiness Reviews (LRRs), and Quarterly Business Reviews (QBRs), partnering closely to drive alignment with Field Operations and Commercial Analytics teammates as required. Execute special project work in support of Sales Leadership as needed (e.g., partnering with Commercial Analytics or Field Operations teams to drive monthly tracking of sales data to support Leadership in performance / MBO tracking). Own and drive Field Operations SOW and PO execution in collaboration with appropriate partners, within established budgetary guidelines and approval processes, and contribute to the development and institutionalization of SOPs and operational standards across regions. Resource Management Manage region rosters, personnel movement trackers, org charts, and related tools, while acting as the regional point of contact for operational field requests. Partner with vendors, specifically owning Field Vendor Credentialing and agency oversight from an operational standpoint. Serve as the commercial point person for on‑boarding and off‑boarding team members in partnership with HR; including training sales professionals on corporate procedures and systems as required; design, develop, and codify these processes for implementation of best practices across all regions and relevant field teams. Act as a liaison between field teams and HQ functions (e.g., Finance, HR, IT etc.), ensuring timely issue resolution and process adherence. QUALIFICATIONS: Bachelor’s Degree, or applicable years’ experience, and 2+ years of experience in Biotechnology Pharmaceuticals across the following areas: Supporting sales and/or marketing teams in administrative capacity Managing major meetings/congress logistics Field operations Positive solution-oriented mindset, professional demeanor, sense of urgency, and the ability to keep sensitive material and conversations strictly confidential Strong professional judgment and proven ability to interact effectively with stakeholders at all levels of the organization Ability to operate with a high degree of integrity, discretion and accountability Expert level written and verbal communication skills, and strong problem-solving and decision-making ability Proven track record of excellent organizational skills and attention to detail Familiarity and comfort with business-focused presentations and materials Solid understanding and adherence to external laws, codes, and company policies that apply to the healthcare industry. Proficient with Microsoft Office (e.g., Word, Excel, Power Point, MS Teams, Outlook) Please visit our website, http://www.ionis.com for more information about Ionis and to apply for this position; reference requisition # IONIS003912 Ionis offers an excellent benefits package! Follow this link for more details: Ionis Benefits Full Benefits Link: https://www.ionis.com/careers/working-at-ionis/#:~:text=our%20employee%20spotlight-,Benefits,-Employees%20are%20rewarded The pay scale for this position is $65,000-$85,000 NO PHONE CALLS PLEASE. PRINCIPALS ONLY. Ionis Pharmaceuticals, Inc. and all its subsidiaries are proud to be EEO employers.