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Omni La Costa Resort & Spa Nestled among the beautiful coastal foothills of Carlsbad, CA, Omni La Costa Resort & Spa is a destination where timeless luxury meets modern wellness. Home to the award-winning Spa at La Costa, recognized among the nation’s best, the resort also features acclaimed restaurants showcasing fresh, coastal-inspired cuisine, championship golf and tennis, and a host of pools and experiences that celebrate the Southern California lifestyle. At Omni La Costa, our associates are the heart of the guest experience. We foster a culture rooted in respect, gratitude, and empowerment, offering comprehensive training, mentorship, and opportunities for growth. If you’re passionate about hospitality, Omni La Costa may be your perfect match. Provide high quality standards and procedures in preparing/serving all banquet food. Based on experience, qualified candidates will be placed in Cook 1 (advanced) Cook 2 (intermediate) or Cook 3 (entry level) positions. Responsibilities: • Efficiently prepare all food items as directed by supervisor and to the company specifications, with limited supervision from management. • Maintain safe food handling procedures at all times • Ability to understand large scale food production and times required to complete tasks. • Good knowledge of culinary fundamentals and techniques. • Maintain kitchen sanitation in accordance with health department guidelines • A proper understanding of how to properly and safely us all culinary equipment. • Required to learn all menu items produced by assigned station. • Ensure station is set for service 15 minutes prior to service. • The ability to do plate presentations that meet our specifications. • Prepare a mixture of buffet and plated style items • Production of orders to include Grilling, Roasting, and Baking fish, steaks, chicken and shellfish. • Perform work assignments to meet proper quantities within a necessary time frame. • Ability to communicate with other team members. • Maintain a positive and professional attitude in stressful situations. • Attend required monthly department meetings and company trainings. • Complete other duties as assigned by management. Qualifications: • Required to have at least 4 years culinary experience in a hotel or restaurant kitchen. • ServSafe or equivalent food handlers certification required. • Excellent written and verbal communication skills as well as organizational skills. • Advanced knife skills required. • Must have basic mathematical skills and an understanding of weights and measures so as to be able to follow recipes. • Must be familiar with batch and quantity cooking • Must have the ability to work in a fast paced high pressure work environment while executing delegated tasks and assignments. • Culinary degree and/or formal training is strongly preferred. • Flexible Scheduling to include nights, weekends, and holidays. • Physical Requirements: • Must be able to lift, push, pull and carry moderate weight, up to 50 pounds. • Must be able to walk/stand for extended periods of time, with frequent bending and twisting. • Must be able to utilize culinary tools (knives, commercial equipment, etc.) and taste/smell. • Working Environment: • Interior of hotel in restaurant and kitchen areas with exposure to humidity, steam and extreme temperatures. • Exposure to hazardous cleaning chemicals. • Tools & Equipment: • Cooking utensils and equipment. Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster is available using the following link: EEOC is the Law Poster. Omni Hotels & Resorts does not discriminate on the basis of any protected category with respect to the payment of wages. If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to: [email protected].
Omni La Costa Resort & Spa Nestled among the beautiful coastal foothills of Carlsbad, CA, Omni La Costa Resort & Spa is a destination where timeless luxury meets modern wellness. Home to the award-winning Spa at La Costa, recognized among the nation’s best, the resort also features acclaimed restaurants showcasing fresh, coastal-inspired cuisine, championship golf and tennis, and a host of pools and experiences that celebrate the Southern California lifestyle. At Omni La Costa, our associates are the heart of the guest experience. We foster a culture rooted in respect, gratitude, and empowerment, offering comprehensive training, mentorship, and opportunities for growth. If you’re passionate about hospitality, Omni La Costa may be your perfect match. Essential Functions: • To consistently ensure the maximum guest satisfaction in the restaurant, bar and guest room dining. • Pre-meal meeting conducted with service staff on a daily basis. • Supervision of floor during operation. • Ensure that service personnel follow MOS procedure. • Monitor timing of guest experience. • Handle all complaints to the guests' satisfaction. • To maintain a consistently smooth running operation. • Service staff on duty as scheduled. • Host, Guest Room Dining & bar staff on duty as scheduled. • Ensure side work is completed prior to each shift. • Coffee, and roll warming equipment functioning. • Ensure station rotation in seating. • Assist in seating or service of guests as necessary. • Coordinate all functions in dining room during service. • Monitor productivity of service. • To monitor and critique the quality and consistency of the food product. • Special boards and/or descriptions posted accurately. • Continuously check food quality and presentation coming from kitchen. • Monitor guest satisfaction and comments regarding food. • To be familiar with clients so that there is constant recognition of all repeat guests. • Reservations reviewed on a daily basis. • Reservations checked against the VIP list from the front desk. • All special attention details handled properly. • To maintain the physical atmosphere and cleanliness of the restaurant. • Staff’s uniform and appearance meet specifications. • Tabletops set to specifications. • All menus inspected daily by hostess. • During service, constantly inspect tabletops, side-stations and tray stands. • All equipment in good condition and clean. • All work areas maintained neat, orderly and clean. • All lights and music adjusted appropriately for each meal period. • To contribute to the profitability of the restaurant through cost control effectiveness. • Assist with all Administrative responsibilities: • Monthly budget • Monthly volume forecast • Weekly volume forecast • Weekly schedule • Staffing requirements • Weekly payroll forecast • Payroll computation • Bar controls and procedures • Beverage cost • Beverage requisitioning • Food requisitioning • Assist in end-of-month inventory • Bar and dining room security • Constantly perform positive up-selling techniques with service staff. • Expedite table turnover and table resetting. • Spot check food quality on line • Ensure prompt and accurate Select Guest order fulfillment • Ensure proper “Moments of Service” delivery in Bob’s and Guest Room Dining • Assist in the training of restaurant staff • Implement sales promotions and merchandising programs. • Be familiar with all beverage-related procedures and equipment and assist the cashier when needed. • Reconciliation/deposits • Charge procedures • House charge procedures • Check control • Walkouts • Meal period change • Reports • Abstracts • Know and adhere to all company policies and procedures. • Understand Property Management System and MICROS POS system.. Use both efficiently and effectively. • Know emergency procedures (including CPR) and work to prevent accidents. • Be familiar with and enforce all policies related to liquor liability laws. Specifically: • Dramshop Theory - Prohibiting sale of liquor to intoxicated guests. • Prohibiting sale of liquor to minors. • Attain current “TIPS” certification • Perform any and all other duties assigned and/or required by management. Tools and Equipment: • Computer and printer, typewriter, telephone, pen/pencil, photo-copying machine, • file folders, filing cabinet, facsimile machine • Coffee-maker/urn, toaster, microwave, beverage machines, bus trays, dishware, silverware, glassware, “Queen-Mary” cart. Working Environment: • Interior of hotel, in all areas of the hotel. • Exterior of hotel with exposure to weather conditions. • Exposure to various hazardous chemicals. • Exposure to food items and beverages. Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster is available using the following link: EEOC is the Law Poster. Omni Hotels & Resorts does not discriminate on the basis of any protected category with respect to the payment of wages. If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to: [email protected].
Omni La Costa Resort & Spa Nestled among the beautiful coastal foothills of Carlsbad, CA, Omni La Costa Resort & Spa is a destination where timeless luxury meets modern wellness. Home to the award-winning Spa at La Costa, recognized among the nation’s best, the resort also features acclaimed restaurants showcasing fresh, coastal-inspired cuisine, championship golf and tennis, and a host of pools and experiences that celebrate the Southern California lifestyle. At Omni La Costa, our associates are the heart of the guest experience. We foster a culture rooted in respect, gratitude, and empowerment, offering comprehensive training, mentorship, and opportunities for growth. If you’re passionate about hospitality, Omni La Costa may be your perfect match. Assistant to the Banquet Chef. Maintaining food quality and to assist wherever needed to insure proper completion of banquet functions. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned. • Direct supervision of day-to-day operation of all banquet functions. • Supervision of Cafeteria when needed • Needs to understand the concepts and have the experience of interacting within a professional kitchen. • Follows instructions and understand the philosophy of the Banquet Chef and carry out those ideas, stressing them to associates. • Work with Sous Chefs, cooks, and café attendants, on a one-to-one basis, instructing and guiding them in their jobs. • Ensures quality eye appeal, taste and monitors them daily. • Controls cleanliness, sanitation throughout the kitchen, walk ins and ensures proper rotation of foods. • Ability to work in an organized fashion. • Ability to train and develop future culinary associates. • Ability to work in a pro-active fashion. • Daily walk through of all kitchens, walk-ins for proper rotation of food and sanitation. • Daily routine checks of mise en place and quality of food product. • Attend all safety and departmental meetings. • Be aware of Banquet Event Order Sheets, and how they correspond to workload, prep, and ordering • Insure production is completed and ready at required time of banquet function times • Communicate with banquet Chef pertaining to the BEO's, special functions, daily pars, production problems, equipment issues, etc • Oversee functions, set up and be able to communicate with banquet captains about each function, special requests, potential problems with parties, etc • Work directly with Banquet Chef on scheduling • Work directly with Banquet Chef and Executive Sous Chef on menu creation, production and execution. SUPERVISORY RESPONSIBILITIES Oversee Banquet Kitchen staff and café attendants daily. QUALIFICATIONS, EDUCATION, AND/OR EXPERIENCE REQUIRED: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. • Minimum of 2 years experience in a luxury hotel or restaurant as a sous chef with high volume in catering highly preferred. • Must be able to give direction, train and supervise banquet sous chefs, cooks and café attendants. • Knowledge of all basic skills such as butchering, sauces, soups cooking of meat, fish and vegetables is expected. LICENSE OR CERTIFICATE REQUIRED: • Certification of apprenticeship program or culinary certification. • San Diego County Food handler’s card or Serve Safe Certification will be required prior to the start of employment. LANGUAGE SKILLS Ability to read and comprehend instructions in English, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization. REASONING ABILITY Ability to apply common sense understanding to carry out detailed instructions. Ability clearly communicates your ideas to Senior Leadership or large audiences. Ability to work independently with little supervision. Deal with problems involving a few concrete variables in standardized situations. Ability to work in a team environment and understand various points of view. Must also be able to remember, analyze, read, write, speak, and make judgments. PHYSICAL REQUIREMENTS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to stand, walk, use hands to finger, feel, reach with hands and arms. The employee is occasionally required to sit, stoop, kneel, crouch or crawl, and talk or hear. Simple grasping of objects of less than 5 lbs. on a constant basis. Pushing and pulling food supplies from 5 to 20 lbs. as needed. Lifting sacks of potatoes, onions, ice carvings 2 to 3 times daily of up to 50 lbs. Fine skillful manipulation needed to do first class presentation and taste. When using slicer or other electrical equipment proper body balance is required. MOTION REQUIREMENTS: Percentage of time during normal workday, the associate is required to: Sit 4% Stand 90% Kneel 5% Bend 40% Twist 60% Climb 1% Squat 20% Lift 50% Walk 60% Reach 40% Lifting boxes of variety of foods from 6-foot shelves, walk in refrigerator to prep areas 10 to 15 feet. WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Time spent inside 8 hours. Normal range of temperatures and normal range of humidity. Extreme hot 20% when working with hot water or deep fryer. Extreme cold 2% in walk in freezer. Exposed to food odors, grill items on a daily basis. Able to handle hot and cold water and kitchen chemicals and all types of foods, meats, seafood, vegetables, vinegar, spices, herbs and oils. EQUIPMENT/PROTECTIVE CLOTHING USED: Use of meat slicer, robo coupe, buffalo chopper, blender, stick blender. Non-skid shoes. Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster is available using the following link: EEOC is the Law Poster. Omni Hotels & Resorts does not discriminate on the basis of any protected category with respect to the payment of wages. If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to: [email protected].
Omni La Costa Resort & Spa Nestled among the beautiful coastal foothills of Carlsbad, CA, Omni La Costa Resort & Spa is a destination where timeless luxury meets modern wellness. Home to the award-winning Spa at La Costa, recognized among the nation’s best, the resort also features acclaimed restaurants showcasing fresh, coastal-inspired cuisine, championship golf and tennis, and a host of pools and experiences that celebrate the Southern California lifestyle. At Omni La Costa, our associates are the heart of the guest experience. We foster a culture rooted in respect, gratitude, and empowerment, offering comprehensive training, mentorship, and opportunities for growth. If you’re passionate about hospitality, Omni La Costa may be your perfect match. The Catering and Conference Services Administrative Assistant directly supports the Director of Catering and Conferences Services with all areas of catering and resort events. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following but are not limited to; other duties may be assigned to you. • Maintain Orderly files / Delphi Accounts. • Handle and follow up on client phone inquiries. • Complete all paper work as directed in a timely matter. • Handle all photocopies, faxes and distribution of BEOs, Contracts and change log. • Call for Guarantees, and Complete changes on BEO’s in master file and in Delphi. • Complete Estimates – initial and final • Complete daily reader board agenda in Delphi. • Generate and distribute reservations and amenity request form as directed by Managers, Follow up with Room Service and Front Desk on VIPs and amenity deliveries. • Create Banquet event orders and Resumes for managers • Handle all in house meeting inquiries as assigned • Responding to telephone inquiries by determining client's needs and specifications for referral to Catering and Conference Services Managers. • Answering general questions for catering leads • Scheduling site tours for Catering and Conference Services Managers. • Maintain inventory of office supplies. • Establishing rapport with Catering clients and functions as liaison. • Additional administrative duties as assigned Qualifications: • Highly Organized • Multi-tasker • Good time management • Strong interpersonal skills • Experience with Microsoft Office Suite • Experience in Delphi.FDC and/or Opera preffered Education and or Experience Must type a minimum of 60 words per minute with accuracy, good verbal communication skills, word processor/computer skills and basic assistant/secretarial background and experience. Language Skills Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization. Reasoning Ability Ability to apply common sense understanding to carry out instructions furnished in written, oral and diagram form. Ability to deal with problems involving several concrete variables in standardized situations. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to use hands to finger, handle or feel; reach with hands and arms; and talk or hear. The employee is occasionally required to stand, walk, sit, stoop, kneel, crouch or crawl, and taste or smell. The employee must frequently lift and/ or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision and ability to adjust focus. Work Environment The work environment characteristics described here are representative of those an employee encounters while successfully performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in this environment is usually quiet. Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster is available using the following link: EEOC is the Law Poster. Omni Hotels & Resorts does not discriminate on the basis of any protected category with respect to the payment of wages. If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to: [email protected].
Omni La Costa Resort & Spa Nestled among the beautiful coastal foothills of Carlsbad, CA, Omni La Costa Resort & Spa is a destination where timeless luxury meets modern wellness. Home to the award-winning Spa at La Costa, recognized among the nation’s best, the resort also features acclaimed restaurants showcasing fresh, coastal-inspired cuisine, championship golf and tennis, and a host of pools and experiences that celebrate the Southern California lifestyle. At Omni La Costa, our associates are the heart of the guest experience. We foster a culture rooted in respect, gratitude, and empowerment, offering comprehensive training, mentorship, and opportunities for growth. If you’re passionate about hospitality, Omni La Costa may be your perfect match. The Dining Room Attendant is responsible for assisting servers in any way possible to ensure prompt and courteous service to all guests and members. Responsibilities: • Demonstration and ownership in any and all tasks needed to carry out Service Standards, constantly embracing ways to create guests for life. • Creative and Innovative nature that allows employee partners to successfully multi-task while serving multiple guest needs in an organized and efficient manner. • Awareness to all safety precautions and procedures to ensure a safe atmosphere for guests and employee partners. • Ensuring that products are fresh and of quality. • Clear all tables of dirty dishes, silverware, glassware and dirty linen. • Reset tables for new guests. • Responsible for transporting all necessary food items from the kitchen to the dining room as soon as possible while following all standards of service. • Clean and maintain a hygienic and organized work area • Ensuring that all closing duties are completed • Perform other tasks as needed or as directed. Qualifications: • Past experience preferred but not necessary. • Must be able to lift up to 20 pounds. • Must have the ability to stand/walk throughout the duration of the shift • Excellent communication & guest service skills. • Must have a strong attention to detail. • Available to work a flexible shift, including days, weekends and holidays. • TABC and Food Handler certification required. Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster is available using the following link: EEOC is the Law Poster. Omni Hotels & Resorts does not discriminate on the basis of any protected category with respect to the payment of wages. If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to: [email protected].
Omni La Costa Resort & Spa Nestled among the beautiful coastal foothills of Carlsbad, CA, Omni La Costa Resort & Spa is a destination where timeless luxury meets modern wellness. Home to the award-winning Spa at La Costa, recognized among the nation’s best, the resort also features acclaimed restaurants showcasing fresh, coastal-inspired cuisine, championship golf and tennis, and a host of pools and experiences that celebrate the Southern California lifestyle. At Omni La Costa, our associates are the heart of the guest experience. We foster a culture rooted in respect, gratitude, and empowerment, offering comprehensive training, mentorship, and opportunities for growth. If you’re passionate about hospitality, Omni La Costa may be your perfect match. Responsible for baked goods for outlets. Help with banquet productions and weekly brunches. Keep up pars. Have all production ready in a timely manner with regards to quality. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned. • Prepares designated food items as directed in a sanitary and timely manner • Follows recipes, portion controls, and presentation specifications • Responsible attendance and ability to work scheduled shifts and on time • Assist in restocking all items as needed throughout the shift. • Assists with the cleaning, sanitation, and organization of the kitchen, walk-in coolers, reach-in coolers and all storage areas. • Performs daily responsibilities which include restaurant prep, banquet prep • and plating, amenities, basic production • Contribute idea for new desserts and work with Pastry Chef to further develop • Follow safety rules and practices QUALIFICATIONS, EDUCATION and/or EXPERIENCE To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. • Two years’ experience in bakery production preferred. • Needs basic understanding of professional cooking and knife handling skills. • General understanding and knowledge of safety, sanitation and food handling procedures required. • Basic knowledge of how to produce cakes, tarts, mousses, batters, doughs, custards, frostings and ice creams required. • Must have basic cake decorating skills • Must have basic math skills to produce correct sized batches • Must have a general understanding and knowledge of how to properly use and maintain equipment in the area • Must have a valid San Diego County Food Handlers Card. LANGUAGE SKILLS Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization. REASONING ABILITY Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations. PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. - Must be able to lift a minimum of 40 pounds WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster is available using the following link: EEOC is the Law Poster. Omni Hotels & Resorts does not discriminate on the basis of any protected category with respect to the payment of wages. If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to: [email protected].
Omni La Costa Resort & Spa Nestled among the beautiful coastal foothills of Carlsbad, CA, Omni La Costa Resort & Spa is a destination where timeless luxury meets modern wellness. Home to the award-winning Spa at La Costa, recognized among the nation’s best, the resort also features acclaimed restaurants showcasing fresh, coastal-inspired cuisine, championship golf and tennis, and a host of pools and experiences that celebrate the Southern California lifestyle. At Omni La Costa, our associates are the heart of the guest experience. We foster a culture rooted in respect, gratitude, and empowerment, offering comprehensive training, mentorship, and opportunities for growth. If you’re passionate about hospitality, Omni La Costa may be your perfect match. The Massage Therapist is responsible for guest satisfaction in the spa by performing services to the best of their ability and maintaining Omni standards throughout all procedures. Responsibilities: • Provide the highest possible standard of treatment, creating a sensory journey for guests helping them to rest, relax and regain a sense of balance and harmony in their lives. • Responsible for setting up the treatment rooms according to procedures and disposing of laundry on a timely basis. • Maintain sanitation of work area and equipment as required by state board guidelines. • Ensure all professional stock is being used in compliance with the PAR levels to assist with reduction in product waste. • To begin and end treatments at the published time and ensure correct procedures of all treatments are always followed. • Relay with confidence in product and service benefits to clients. • Attend all required department training and meetings. • Perform any other duties required by management. Qualifications: • Current State Massage License • 1 year of minimum experience in massage therapy • Able to lift and carry up to 20 pounds • Must be willing to work flexible hours as needed during busy times and high-profile events, including nights, weekends, and holidays. • Must be passionate about providing warm, engaging, and personalized service. • Must have the ability to stand and/or walk for extended periods of time. • Must meet standards of appearance and always maintain a high level of personal hygiene. Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster is available using the following link: EEOC is the Law Poster. Omni Hotels & Resorts does not discriminate on the basis of any protected category with respect to the payment of wages. If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to: [email protected].
Omni La Costa Resort & Spa Nestled among the beautiful coastal foothills of Carlsbad, CA, Omni La Costa Resort & Spa is a destination where timeless luxury meets modern wellness. Home to the award-winning Spa at La Costa, recognized among the nation’s best, the resort also features acclaimed restaurants showcasing fresh, coastal-inspired cuisine, championship golf and tennis, and a host of pools and experiences that celebrate the Southern California lifestyle. At Omni La Costa, our associates are the heart of the guest experience. We foster a culture rooted in respect, gratitude, and empowerment, offering comprehensive training, mentorship, and opportunities for growth. If you’re passionate about hospitality, Omni La Costa may be your perfect match. Omni Hotel & Resorts is committed to providing an exceptional guest experience that reflects our dedication to hospitality, attention to detail, and a warm, welcoming atmosphere. We are seeking a dynamic and versatile Guest Services Attendant to join our team. This role is pivotal in creating memorable experiences for our guests, offering a unique blend of responsibilities that include aspects of a door attendant, bell attendant, and lobby ambassador. Please note that this is not a Front Desk Agent position. It is a lobby position, focusing on the guest arrival, stay, and departure. Responsibilities: • Warmly greet guests upon arrival, providing a friendly and hospitable first impression. • Efficiently assist guests with luggage, providing a seamless and attentive service from arrival to departure. • Proactively engage with guests in the lobby, guiding and assisting guests in navigating the hotel’s amenities, services, and local attractions. • Explain room features such as the use of room keys, hydration stations, in-room safes, and other services. • Be responsive to all guest requests in a courteous and efficient manner, maintaining alertness and a helpful attitude. • Handle luggage storage, retrieval, and ensure timely room departures. • Communicate effectively with various hotel departments to address guest needs or concerns. • Maintain a calm and friendly demeanor at all times, exemplifying the hotel’s commitment to outstanding guest service. • Show initiative in finding ways to contribute to the hotel's operation and guest experience, especially during quieter periods. • Attend staff meetings and training sessions as required. • Adhere to Loss Prevention procedures concerning guest property and overall safety and security, reporting any concerns in a timely manner. • Perform other tasks as requested by the front office leadership team. Qualifications: • Previous experience in hospitality, customer service, or a related field is preferred. • A high school diploma or equivalent; further education in hospitality or related field is a plus. • A genuine passion for hospitality and creating a delightful guest experience. • Strong interpersonal skills, with the ability to engage guests warmly and effectively. • Ability to maintain composure and professionalism in a guest-facing environment. • Flexibility and willingness to perform various tasks to support the hotel’s needs, including luggage handling and guest assistance. • Proactive in identifying tasks during less busy periods. • Physical ability to handle luggage and assist guests as needed. • Lift, carry, and place objects weighing up to 50 pounds without assistance. • Move, push, and pull objects weighing up to 200 pounds without assistance. • Stand and walk for an extended period of time or for an entire work shift. • Must be able to work a flexible schedule, including weekends and holidays. Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster is available using the following link: EEOC is the Law Poster. Omni Hotels & Resorts does not discriminate on the basis of any protected category with respect to the payment of wages. If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to: [email protected].
Omni La Costa Resort & Spa Nestled among the beautiful coastal foothills of Carlsbad, CA, Omni La Costa Resort & Spa is a destination where timeless luxury meets modern wellness. Home to the award-winning Spa at La Costa, recognized among the nation’s best, the resort also features acclaimed restaurants showcasing fresh, coastal-inspired cuisine, championship golf and tennis, and a host of pools and experiences that celebrate the Southern California lifestyle. At Omni La Costa, our associates are the heart of the guest experience. We foster a culture rooted in respect, gratitude, and empowerment, offering comprehensive training, mentorship, and opportunities for growth. If you’re passionate about hospitality, Omni La Costa may be your perfect match. This team member will be responsible for providing a five-star welcome and departure experience to each guest, as well as, serving as ambassadors throughout the guest’s stay. Front Desk Agents make the first impression upon our guests by extending a warm welcome, providing information about the resort and local area, and offering our full range of upscale resort amenities and services to them. Front Desk Agents are also responsible for settling guest accounts upon check-out, resolving guest issues and completing special requests. They work closely with all hotel departments especially our Concierge, Bell-Door and Ideal Services teams. Responsibilities: • Process guest check-ins and check-outs according to Omni’s Moments of Service and Standard Operating Procedures. • Empathetically listen to guest inquiries and provide appropriate responses. • Set up accurate accounts for each guest checking in according to their preferences (room type, payment, etc.). • Block rooms in the computer and follow through on designated requirements. • Pre-register designated guests and prepare key packets. • Communicate pertinent guest information to designated departments/personnel (i.e., special requests, amenity delivery). • Maintain confidentiality of all guests and hotel information. • Employ attention to detail in order to ensure security of guest room access. • Understand and execute all Omni accounting standards ensuring accurate settlement of folios, routing of charges and adjustments. • Maintain guest history files on all guests. • Accommodate room changes expediently. • Document all guest requests, complaints or problems immediately and notify designated department/personnel for resolving the situation. Follow up to ensure completion and guest satisfaction. • Issue safe deposit boxes to guests and ensure security of key. • Monitor, send and distribute guest faxes. • Generate, print and distribute daily and weekly reports. • Resolve discrepancies on the room status report with Housekeeping. • Maintain complete knowledge at all times of all hotel features/services, hours of operation, room types, numbers, layout, decor, appointments and locations, room rates, special packages and promotions. Qualifications: • Ability to clearly and pleasantly communicate both verbally and in writing in English with guests, management and co-workers, both in person and by telephone. • Ability to accurately and efficiently input information into computer systems. • Ability to work cohesively with co-workers both within and outside of your department. • Ability to compute accurate mathematical calculations. • Ability to think clearly, quickly and make concise decisions. • Ability to prioritize, organize and follow up. • Ability to work well under pressure, dealing with many arrivals and departures within a short period of time. • Ability to stand for entire shift. • Previous customer service experience. • Previous hotel front desk experience is strongly preferred. • Previous cashiering experience is preferred. • Fluency in a foreign language is preferred. • Previous guest relations training is preferred Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster is available using the following link: EEOC is the Law Poster. Omni Hotels & Resorts does not discriminate on the basis of any protected category with respect to the payment of wages. If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to: [email protected].
Omni La Costa Resort & Spa Nestled among the beautiful coastal foothills of Carlsbad, CA, Omni La Costa Resort & Spa is a destination where timeless luxury meets modern wellness. Home to the award-winning Spa at La Costa, recognized among the nation’s best, the resort also features acclaimed restaurants showcasing fresh, coastal-inspired cuisine, championship golf and tennis, and a host of pools and experiences that celebrate the Southern California lifestyle. At Omni La Costa, our associates are the heart of the guest experience. We foster a culture rooted in respect, gratitude, and empowerment, offering comprehensive training, mentorship, and opportunities for growth. If you’re passionate about hospitality, Omni La Costa may be your perfect match. To provide technical and administrative assistance to the Director of Engineering Services and to assist the Director of Engineering Services in the operational aspect of the Engineering Department. Responsibilities: • Assist the Director of Engineering Services in the full upkeep of the preventative maintenance, including the keeping of logs on work done, scheduling and the assignment of projects and other related tasks. • Assist the Director of Engineering Services in the procurement of supplies and the issuance of purchase orders. • Review work orders and assign work by priorities. • Maintain up-to-date inventories of heat, light & power and repair and maintenance supplies. • Respond to guest requests. • Work with the Engineering staff on a shift basis and coordinates their activities. • Assume the full responsibility for the Engineering Department in the absence of the Director of Engineering Services. • Have a thorough understanding of Omni's fire alarm procedures and emergency evacuation. • Have a thorough understanding of Omni's job scenarios. • Must be familiar with Omni's Systems and Services procedures. Qualifications: • Must have extensive HVAC and mechanical experience. • Excellent oral and written communication skills. • Must be able to work a flexible schedule to include nights, weekends and holidays. • 3-5 years of hotel engineering experience preferred. • Previous experience at a convention service hotel preferred. • Experience managing a crew of 5 or more. Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster is available using the following link: EEOC is the Law Poster. Omni Hotels & Resorts does not discriminate on the basis of any protected category with respect to the payment of wages. If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to: [email protected].
Omni La Costa Resort & Spa Nestled among the beautiful coastal foothills of Carlsbad, CA, Omni La Costa Resort & Spa is a destination where timeless luxury meets modern wellness. Home to the award-winning Spa at La Costa, recognized among the nation’s best, the resort also features acclaimed restaurants showcasing fresh, coastal-inspired cuisine, championship golf and tennis, and a host of pools and experiences that celebrate the Southern California lifestyle. At Omni La Costa, our associates are the heart of the guest experience. We foster a culture rooted in respect, gratitude, and empowerment, offering comprehensive training, mentorship, and opportunities for growth. If you’re passionate about hospitality, Omni La Costa may be your perfect match. Welcoming guests and assisting them into the Salon. Responsible for performing hair spa services in the manner trained by The Spa. Direct all efforts toward guest satisfaction, the achievement and maintenance of Omni standards and profit maximization. Responsibilities: • Provide the very highest quality in terms of service and professional concept. • Educate guest regarding home maintenance and the benefits of additional services. • Begin and end hair services at the published time and ensure correct procedures of all services are being followed at all times. • Ensure all equipment, products and linens etc are fully stocked on a day to day basis at your work station. • Maintain acceptable level of cleanliness of equipment and work stations as required by state law and licensing. • Responsible for setting up your service area according to procedures, and disposing of laundry on a timely basis. • Relay with confidence product and service benefits to clients. • Participate in all coaching, salon and company meetings as & when required. • Encourages and builds mutual trust, respect and cooperation among co-workers. Treats co-workers fairly and equitably. • Maintain a professional, neat and organized appearance according to Omni Boston Seaport standards. • Respond swiftly and effectively in any emergency or safety situations. Ensure a safe working and guest environment to reduce the risk of injury or accident. • Attend all required department trainings and meetings. • Perform any other duties required by management. Qualifications: • Required state license and certification. • 2 years’ experience and training in similar position in the hotel/resort/guest service industry. • Ability to stand for several hours. • Must be extremely customer focused. • Must have a flexible schedule including evenings, weekends, and holidays. • Customer service oriented, ability to multi-task, detail orientation, and excellent organizational skills needed. • Must be willing to work flexible hours as needed during busy times and high-profile events, including nights, weekends and holidays. • Highly developed customer service skills; possessing a friendly approachable demeanor and strong problem-solving abilities, with a keen eye for detail. • Proven ability to engage guests at all levels. Must be passionate about providing warm, engaging and personalized service. • Candidate must be able to work in a fast-paced environment and be able to handle multiple priorities. • Must possess the ability to handle stressful and busy hotel operations. Ability to maintain a positive and professional demeanor and composure at all times. • Must have the ability to report to work on time and when scheduled. • Must have the ability to stand and/or walk for extended periods of time. • Must meet standards of appearance and maintain a high level of personal hygiene at all time. • Clear, concise written and verbal communication skills. Candidate must be comfortable speaking to guests. Ability to clearly and pleasantly communicate both verbally and in writing in English with guests, management, and co-workers. Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster is available using the following link: EEOC is the Law Poster. Omni Hotels & Resorts does not discriminate on the basis of any protected category with respect to the payment of wages. If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to: [email protected].
Omni La Costa Resort & Spa Nestled among the beautiful coastal foothills of Carlsbad, CA, Omni La Costa Resort & Spa is a destination where timeless luxury meets modern wellness. Home to the award-winning Spa at La Costa, recognized among the nation’s best, the resort also features acclaimed restaurants showcasing fresh, coastal-inspired cuisine, championship golf and tennis, and a host of pools and experiences that celebrate the Southern California lifestyle. At Omni La Costa, our associates are the heart of the guest experience. We foster a culture rooted in respect, gratitude, and empowerment, offering comprehensive training, mentorship, and opportunities for growth. If you’re passionate about hospitality, Omni La Costa may be your perfect match. To service social and corporate events, creatively utilizing space and up-selling in order to maximize hotel revenue. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned. • Ensure smooth flow of information (communication) from Catering sales to Banquet Services and the Food & Beverage Department. • Create and maintain a good working relationship with the operating departments to ensure a high level of service and communication. • Attend all pertinent operational meetings to discuss events and planning. • Create and keep up to date banquet event orders, event resumes, and all other relevant event information. • Establish and maintain working relationships with clients, vendors and wedding planners • Ensure proper communication to all departments. • Monitor and evaluate, on a continuous basis, the level of service maintained by the Banquet Department. • Effectively coordinate efforts between Sales and Food & Beverage management. • Ensure that the department standards are met and that all company policies and procedures are adhered to. • Ensure that all departments meet all federal, state, and local regulations affecting the hotel, Food & Beverage operation, its associates and guests. This brief job profile is to give a general idea of the job and in no way states or implies that these are the only job duties to be performed by the associate in this position. Other duties will be assigned. SUPERVISORY RESPONSIBILITIES: Act as a liaison between groups and hotel. Utilize hotel staff through the issuance of work orders to insure the groups’ successful stay. QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. EDUCATION and/or EXPERIENCE Three + years’ experience as a Social and Corporate Event Service Manager, and or like experience in event planning. LANGUAGE SKILLS Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public. REASONING ABILITY Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand and sit. The employee frequently is required to walk; use hands to finger, handle, or feel taste or smell; and talk or hear. The employee must regularly lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, and ability to adjust focus. WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is occasionally exposed to vibration. The noise level in the work environment is usually moderate. Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster is available using the following link: EEOC is the Law Poster. Omni Hotels & Resorts does not discriminate on the basis of any protected category with respect to the payment of wages. If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to: [email protected].